KECERDASAN EMOSI DAN EMPATI

TIM
MK. KOMUNIKASI DAN PENGEMBANGAN DIRI

UPKK
 MENU
• Emotional Intelligence Daniel
Goleman dan Boyatzis
• Empati
 REFLEKSIKAN
“Anyone can become angry – that is easy, but to be
angry with the right person, to the right degree, at the
right time, for the right purpose, and in the right way –
this is not easy”

- Aristotle-
Why emotional intelligence?

Pada kasus seperti

kekerasan,keegoisan,
pembulian dasar utamanya
karena tidak memiliki
kecerdasan emosi
 4 ASPECTS OF EMOTIONAL INTELLIGENCE –
ABILITY MODEL

Perceiving
emotions

EI
Managing Understanding
emotions emotions

Facilitating
thought using
emotions
 EMOTIONAL INTELLIGENCE MIXED MODEL
DANIEL GOLEMAN- BOYATZIS

Social-Skills/
Self-Awareness Self-Management Social awareness Relationship
management
 - Self-assessment
How to develop it? - Self Reflection
- Adaptability
- Assertiveness
- Conflict management &
negotiation
- Transparancy
 IMPACT OF EMOTIONAL
INTELLIGENCE
• Inform decision
– sumber informasi yang berharga untuk
pengambilan keputusan.
• Predict life outcome
– dengan kita menggunakan emotional
intelligence, kita dapat mengidentifikasi
outcome yang kita dapatkan dalam
kehidupan.
• Build relationship
– membangun relasi lebih efektif
 IDENTIFY YOUR EMOTION

Emosi anda Ciri-cirinya Kenapa? Tindak lanjutnya

Terima
kasih!