National Learning Service

SENA Communication skills at

With good communication, a
business will increase
work
Apprentice
customer loyalty and have Danya Luz Galván Peña
mutual respect between
themselves and their
customers. It goes beyond
just providing your services. Training program Technician
The aim is to keep clients in commercial consulting
informed, so they never have
to be concerned about
whether they're receiving File
what they paid for. 2977548

Learning activity
GA1-240202501-AA2
 Communication
Skills for Workplace
Why is effective Success
communication important in
the workplace?

Communication in the workplace is
important because it increases
employee morale, engagement,
productivity, and satisfaction.
Communication is also key to better
team collaboration and cooperation.
Helps generate better results for
individuals, teams and organizations.
Listening Friendliness
Communication skills involve
Empathy listening, speaking,
Open- observing and empathizing.
Mindedness It's also helpful to
understand the differences
in how to communicate
through face-to-face
interactions, phone
conversations and digital
communications, like email
and social media.
Nonverbal
Confidence Communication