MANAGING

PRODUCTION AND
SERVICE
OPERATIONS
Reporter: Mohammad Ameer D. Sabtula
 CONTENTS
01 WHAT OPERATIONS IS

02 WHAT OPERATIONS
MANAGEMENT IS
03 OPERATIONS AND THE ENGINEER
MANAGER
04 TYPES OF TRANSFORMATION
PROCESS
• MANUFACTURING
• PROCESSPROCESS
SERVICE

05 IMPORTANT PARTS OF PRODUCTIVE

SYSTEM
 01

WHAT OPERATIONS IS

• Operations refers to “any process that accepts inputs and uses

resources to change those inputs in useful ways”.

 02

WHAT OPERATIONS MANAGEMENT IS

• Operations is an activity that needs to be managed by competent

persons.
 03

OPERATIONS AND THE ENGINEER MANAGER

• The engineer manager is expected to produce some output at

whatever management level he is. The engineer function is “to

determine and define the equipment, tools, and processes

required to convert the design of the desired product into reality in

an efficient manner.
01
TYPES OF TRANSFORMATION PROCESS
Text Manufacturing Process

02

SERVICE PROCESS
 MANUFACTURING PROCESS
Job Shop
01 • is one whose production is “based on
orders or variety of small lots.”
Batch Flow
02 • is where lots of generally own
designed products are manufactured.
Worker-paced line flow
03 • an assembly line refers to a production
layout arranged in a sequence to
accommodate processing of large
volumes of standardized products or
services.
Machine-paced line flow
04 • type of production process
produces mostly standard products
with machines playing a significant
role.
Batch/continuous flow hybrid
05 • it is a combination of batch and
continuous flow.
Continuous flow
06 • is characterized by “the rapid rate
at which items move through the
system.”
 SERVICE PROCESS

Service Factory Service Shop

01 • offers a limited mix of services which
results to some economies of scale in 02 • A service shop provides a diverse
mix of services.
operations.

Mass Service Professional Service

03 • A mass service company provides
services to a large number of people 04 • These are companies that provide
specialized services to other firms
simultaneously. or individuals.
IMPORTANT PARTS
OF PRODUCTIVE
SYSTEMS
 IMPORTANT PARTS OF PRODUCTIVE SYSTEM

Product Design Production planning and scheduling

01 • it refers to “the process of creating a set of
product specifications appropriate to the
demands of the situation.
• Customers expect that the products they buy
would perform according to assigned
functions.
02 • may be defined as “forecasting the future sales of a
given product, translating this forecast into the
demand it generates for various production facilities
and arranging for the procurement of these facilitites.
• Production planning is very important activity
becasue it helps the management to make decisions
regarding capacity.
• Scheduling is the “phase of production control
involved in developing timetables that specify how
long each operation in the production process takes.”

Purchasing and materials management

03 • Firms need to purchase supplies and

materials required in the various production
activities.
• Materials management refers to “the
approach that seeks efficiency of operation
through integration of all material
acquisition.
 IMPORTANT PARTS OF PRODUCTIVE SYSTEM

Inventory control
• is the process of establishing and maintaining appropriate levels of reserve stocks of goods.
04

Work flow layout

05 • is the process of determining the physical arrangement of the production system.

Quality Control
06 • refers to the measurement of products or services against standard set by the company.
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LISTENING!