HSC101:

PROFESSIONAL
COMMUNICATION AND
COLLABORATION
HSC101/ MYO101 - Professional Communication and Collaboration

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Subject Learning Outcomes

a) Identify elements of effective professional and inter-

professional communication and its impact on health
outcomes and relationships with consumers, colleagues,
and other stakeholders.
b) Apply broad strategies as they relate to self-awareness
and the facilitation of appropriate ethical communication
in professional relationships.
d) Apply agile person-centred communication and
counselling skills and behaviours to navigate inclusive
diversity and cultural considerations in a range of
professional and digital communication settings.

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Assessments (Due Dates)

Assessment 1 (25%)
Write a 250 (+/- 10%) journal entry in which you reflect upon the communication skills and
frameworks used to support professional and inter-professional communication.
• Please refer to the Assessment Brief (BB) on how to complete this task.
• 12 Weeks: End of Module 2.2 (Week 4)
6 Weeks: End of Module 2.2 (Week 2)
Assessment 2 (45%)
Demonstrate the essential behaviours and professional communication micro-skills you have
learnt and practised throughout the trimester by producing a 10-minute role play video.
Please refer to the Assessment Brief (BB) on how to complete this task.
• 12-week duration: Due by 11:55pm AEST/AEDT Sunday end of Module 5.1 (Week 9)
• 6-week duration: Due by 11:55pm AEST/AEDT Sunday end of Module 5.2 (Week 5)
Assessment 3 (30%)
Online Test (MCQ), Volume of Assessment: 45 minutes
Opens End of Module 6.1 (Friday Week 11) Closes End of Module 6.2
(Friday Week12)
Opens End of Module 5.2 (Friday Week 5) Closes End of Module 6.2 (Friday Week 6)
Please refer to the Assessment Brief (BB) on how to complete this task.

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 Module 4:

Communication Foundations -Communication

essentials: self-awareness and self-care;
essential behaviours and active listening

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Self- awareness
• Levett-Jones (2018, p. 485) describes self-
awareness as ‘being consciously aware of your
own self, such as your thoughts, feelings,
beliefs, biases, prejudices, behaviours and
values’. Knowing yourself is to be mindful of
how you impact on others. So, self-awareness
can be defined as a state of being mindful of
your thoughts and motivations, how you engage
with others and the effect you have on them.

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Reflect
• Reflect and apply Take a moment to
think about the impact you have on
those around you. They can be those
closest to you, professional
relationships or even strangers. What
effect do you have on them? How
might they see you?

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Johari Window Model

https://factohr.com/hr-glossary/johari-window/

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Self care

What is the 7 pillars of self-care?

• Each method of self-care fits into one
of the seven pillars: mental, emotional,
physical, environmental, spiritual,
recreational, and social. A well-
balanced self-care routine involves each
of these, so avoid restricting yourself to
just one or two pillars.

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Respect, empathy
and trust

• Empathy and Compassion:

Demonstrating empathy and compassion
towards patients can help build trust.
Providers should express understanding
and genuine concern for patients'
emotions and experiences. This can be
achieved by using kind and comforting
words, offering support, and validating
patients' feelings and concerns.

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Respect, empathy
and trust
• Clear and Jargon-free Communication:
Using clear and simple language when
explaining medical conditions, treatment
options, and procedures helps patients
understand their healthcare better. Avoiding
medical jargon and using layman's terms can
prevent confusion and enhance patient trust.
Providers should also encourage patients to ask
questions to ensure they have a clear
understanding of their health situation.

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Respect, empathy
and trust
• Respect for Patient Autonomy: Respecting
patients' autonomy and involving them in shared
decision-making can help build trust. Providers
should engage patients in discussions about their
treatment plans, explain the pros and cons of
different options, and consider their preferences,
values, and goals when making decisions about
their care. Respecting patients' choices and
involving them in their care can foster trust and
strengthen the patient-provider relationship.

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Respect, empathy
and trust
• Cultural Sensitivity and Respect: Healthcare
providers should be mindful of patients'
cultural backgrounds, beliefs, and practices.
Respecting patients' cultural values and
preferences can help build trust and strengthen
the patient-provider relationship. Providers
should avoid making assumptions based on
stereotypes and take the time to understand
and acknowledge patients' unique cultural
perspectives.

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Essential behaviours
and Active Listening

• Respect
• Empathy
• Trust

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Active Listening
• An essential component contributing to this therapeutic
relationship is effective listening (see Ch 11 );
listening that demonstrates focus on the needs/desires
of the Person with respectful, compassionate
consideration of those needs and desires. This will also
contribute to a positive connection with the Person/s.
Effective listening is an overarching aim of
interpersonal communication in healthcare (
Thistle & McNaughton 2015 ). The healthcare
professional must invest the time to listen, validating
and confirming understanding in every situation.

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Establishing effective therapeutic communication

• Assesses one’s own communication skills and effectiveness.

• Demonstrates cultural humility, professionalism, and respect when
communicating.
• Assesses communication ability, health literacy, resources, and
preferences of health care consumers to inform the interprofessional
team and others.
• Uses language translation resources to ensure effective
communication

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Establishing effective therapeutic communication

• Incorporates appropriate alternative strategies to communicate effectively with

health care consumers who have visual, speech, language, or communication
difficulties.
• Uses communication styles and methods that demonstrate caring, respect, active
listening, authenticity, and trust.
• Conveys accurate information to health care consumers, families, community
stakeholders, and members of the interprofessional team.
• Advocates for the health care consumer and their preferences and choices when
care processes and decisions do not appear to be in the best interest of the health
care client/consumer.
• Maintains communication with interprofessional team members and others to
facilitate safe transitions and continuity in care delivery.
• Confirms with the recipient if the communication was heard and if the recipient
understands the message.

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Summary

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Homework
• Please go through the resources (on
BB) and do the required reading.
• You will need more reading and
comprehension than just the
PowerPoint (PPT) slides, as you will
have the online test, including multiple-
choice questions, in Assessment 3 of
this subject.

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References

• Birks, M., Davis, J., & Chapman, Y. B.

(2020). Professional and therapeutic communication 2e
Ebook. Oxford University Press Australia & New
Zealand.
https://ebookcentral.proquest.com/lib/think/reader.action?doc
ID=6512761&ppg=129
• Ekman, I., Swedberg, K., Taft, C., Lindseth, A., Norberg,
A., Brink, E., Carlsson, J., Dahlin-Ivanoff, S., Johansson,
I. L., Kjellgren, K., Lidén, E., Öhlén, J., Olsson, L. E.,
Rosén, H., Rydmark, M., & Sunnerhagen, K. S. (2011).
Person-centered care--ready for prime time. European
Journal of Cardiovascular Nursing, 10(4), 248–251.
https://doi.org/10.1016/j.ejcnurse.2011.06.008

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• Birks, Melanie, et al. Professional and
Therapeutic Communication 2e EBook,
Oxford University Press Australia & New
Zealand, 2020. ProQuest Ebook Central,
http://ebookcentral.proquest.com/lib/thin
k/detail.action?docID=6512761.
Created from think on 2024-02-10
09:35:10.

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Questions/Concerns

https://www.shutterstock.com/image-photo/question-mark-heap-on-table-
concept-264466154?src=j3qdF3FXWzE4tQqx4ybaFQ-1-1

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