HSC101:

PROFESSIONAL
COMMUNICATION AND
COLLABORATION
HSC101/ MYO101 - Professional Communication and Collaboration

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Subject Learning Outcomes

a) Identify elements of effective professional and inter-

professional communication and its impact on health
outcomes and relationships with consumers, colleagues,
and other stakeholders.
b) Apply broad strategies as they relate to self-awareness
and the facilitation of appropriate ethical communication
in professional relationships.
d) Apply agile person-centred communication and
counselling skills and behaviours to navigate inclusive
diversity and cultural considerations in a range of
professional and digital communication settings.

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Assessments (Due Dates)

Assessment 1 (25%)
Write a 250 (+/- 10%) journal entry in which you reflect upon the communication skills and
frameworks used to support professional and inter-professional communication.
• Please refer to the Assessment Brief (BB) on how to complete this task.
• 12 Weeks: End of Module 2.2 (Week 4)
6 Weeks: End of Module 2.2 (Week 2)
Assessment 2 (45%)
Demonstrate the essential behaviours and professional communication micro-skills you have
learnt and practised throughout the trimester by producing a 10-minute role play video.
Please refer to the Assessment Brief (BB) on how to complete this task.
• 12-week duration: Due by 11:55pm AEST/AEDT Sunday end of Module 5.1 (Week 9)
• 6-week duration: Due by 11:55pm AEST/AEDT Sunday end of Module 5.2 (Week 5)
Assessment 3 (30%)
Online Test (MCQ), Volume of Assessment: 45 minutes
Opens End of Module 6.1 (Friday Week 11) Closes End of Module 6.2
(Friday Week12)
Opens End of Module 5.2 (Friday Week 5) Closes End of Module 6.2 (Friday Week 6)
Please refer to the Assessment Brief (BB) on how to complete this task.

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 Module 2:

Contexts of Professional Relationships -

Considerations in communication: ethics
and scope of practice; culture, diversity
and inclusion

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Ethical principles
• The four principles are
• Autonomy,
• Beneficence,
• Nonmaleficence,
• Justice

Certain ethical principles guide medical professionals to ensure

that they always act in the best interest of their patients while
protecting their rights and welfare.
Medical practitioners and students have to understand these four
ethical principles if they want to go into health care or nursing as
their career choice.
.

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Culturally effective communication in
healthcare - Communication

• The use of the word ‘effective’ to describe effective

cross-cultural communication reflects the reality
that unless born into or ‘growing up’ in a specific
culture, developing competence – an expectation of
proficient functioning in that culture (
Dwyer et al 2018 ) – and communication within
that culture, is a complex and challenging task.
‘Effective’ suggests the need for open
communication and receptive communication, or
effectively communicating despite differences in
cultural expectations of communication.

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Cultural Safety
• The notion of cultural safety highlights
the importance of tactful and
compassionate acceptance of the
different cultures represented by the
individuals relating to the healthcare
professional. It identifies the need of the
Person/s to be involved in any healthcare
process ( Darnell & Hickson 2015 ).

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Define safety.

• What generally creates feelings of safety

for you?
• What might create the feeling of safety in
healthcare practice?
• What might limit experiencing feelings of
safety in healthcare practice?
• How might you avoid these limitations
when practising as a healthcare professional?

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Why is DEI Important for
Healthcare Staff Retention?

• Importance of Diversity, Equity &

Inclusion
• DEI
• Diversity
• Equity
• Inclusion

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Ethics and boundaries in clinical settings

• “Ethical boundaries” refers to ethical

guidelines that ought to govern
caregiving relationships making them
distinct from personal, intimate or
business relationships. The ethics
literature makes a distinction between
boundary violations and boundary
crossings.

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What’s your Scope of Practice?

• “Scope of practice” is defined as the

activities that an individual health care
practitioner is permitted to perform
within a specific profession. Those
activities should be based on
appropriate education, training, and
experience

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Professional Boundaries

Professional boundaries typically include

the scheduled length and time of a
session, limits of personal disclosure,
limits regarding the use of touch,
consistent fee setting and the general tone
of the professional relationship.
.

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Summary

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Homework
• Please go through the resources (on
BB) and do the required reading.
• You will need more reading and
comprehension than just the
PowerPoint (PPT) slides, as you will
have the online test, including multiple-
choice questions, in Assessment 3 of
this subject.

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References

• Birks, M., Davis, J., & Chapman, Y. B.

(2020). Professional and therapeutic communication 2e
Ebook. Oxford University Press Australia & New
Zealand.
https://ebookcentral.proquest.com/lib/think/reader.action?doc
ID=6512761&ppg=129
• Ekman, I., Swedberg, K., Taft, C., Lindseth, A., Norberg,
A., Brink, E., Carlsson, J., Dahlin-Ivanoff, S., Johansson,
I. L., Kjellgren, K., Lidén, E., Öhlén, J., Olsson, L. E.,
Rosén, H., Rydmark, M., & Sunnerhagen, K. S. (2011).
Person-centered care--ready for prime time. European
Journal of Cardiovascular Nursing, 10(4), 248–251.
https://doi.org/10.1016/j.ejcnurse.2011.06.008

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Questions/Concerns

https://www.shutterstock.com/image-photo/question-mark-heap-on-table-
concept-264466154?src=j3qdF3FXWzE4tQqx4ybaFQ-1-1

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