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Effective IQA Report Writing Workshop-9001-2015
Effective IQA Report Writing Workshop-9001-2015
Effective IQA Report Writing Workshop-9001-2015
Introduction
A quick overview about internal audit reporting
Your
Process
ACT CHECK
• Analyze/review • Measure &
• Decide/change monitor for
• Improve conformity &
effectiveness effectiveness
7
Internal Audit
10
Effective IQA Report Writing Workshop 9
Audit findings
Audit program
Audit plan
Audit checklist and Audit Notes
Audit Report, including Audit conclusions and
Recommendations
Audit Nonconformity Reports (NCR)
Opportunities for Improvement or OFIs
Audit Follow-up items (previous NCRs)
Other records (e.g. audit notification)
Includes:
Purposes:
Provides:
Nonconformity (NC)
non-fulfillment of a requirement
Requirement
Need or expectation that is stated, generally
implied, or obligatory
can be product requirement (e.g. customer
requirement or legal requirement), process
requirement, or QMS requirement.
Nonconformity Report (NCR)
form where an NC statement is recorded
3.ACCURATE
Accurately reflect the BASIS of the NC (i.e. requirement
violated or not conformed to, is accurately identified)
ISO 9001:2015 requirement
Customer requirement.
QMS requirement
Legal requirement
4. CONCISE
Write briefly, clearly, and accurately, based on specific
information and facts about the problem or nonconformity.
Avoid “lack of” or “absence of” statement.
Remember:
• Site verification
Conclusion