Quality of work life

INTRODUCTION

• QWL (Quality Of Work focuses on the problem of creating a human working

environment where employees work cooperatively and achieve results
collectively.
• It includes Four essential elements:
 The program seeks to promote human dignity and growth.
 Employees work collaboratively.
 They determine work changes Participatively.
 The programs assume compatibility of people and organizational goals.
 DEFINITION

• QWL is the degree to which members of the work organization are able to
satisfy important personal needs through their experiences in the
organizations.
• QWL attempts to design work environment so as to maximize concern for
human welfare.
• The goal is to create more involving, satisfying and effective job working
environment for people at all levels of the organization.
 Major Issues In QWL
• Pay
• Benefits
• Job security
• Alternative work schedules :-
flexi time
staggered hours
Compressed work week
• Job enrichment
• autonomous work groups
• Occupational stress
• Work participation
• Social integration
• Work & total life
How to measure QWL?
• Turnover data
• Morale surveys
• Number of grievances handled
• Absenteeism data
• Performance criteria
• Personal interviews carried out from
time to time
Obstacles to QWL
• Managerial attitudes
• Union’s attitudes
• Cost considerations
Improving the QWL
• Employment conditions
• Equitable rewards
• Job security
• Enhancing the self esteem of people
• Participative climate and team spirit
• Training to employees, manager’s and
supervisors so that they share the vision,
values and culture of the organization.
• Autonomy to draw resources and deliver results

• Recognition for work done, followed by rewards so as to

encourage commitment and belongingness.

• Job redesign and job enrichment.

• Open and transparent management style

• An atmosphere of trust and open communication.

• Congenial worker supervisor relations; offering proper feedback

on achieved.
THANK YOU