Technology Enabled In-Home Healthcare

Vision

• Technology-Enabled
• Reliable, Accessible and Convenient
• Adhering to Best Practices in Medical Care
• Quality In-Home Healthcare Services

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 Business model

Certified Training
CME (Webinars , (Technical &
Workshops and Behavioural –
Doctor Conventions)
(Partners) Classroom and
Online)
Patient
Education
(Webinars &
Camps)

Doctor Caregivers

Customer Caregivers
(Delightful Experience) (Pride and Acceptability)

Customer

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 Business Portfolio
Healwell24

CHHA Doc Care

Caregiver Tech- enabled Caregiver Caregiver Training and Doctor Tele AI-enabled
Services Booking & Scheduling Capacity Building at Home Consulting Symptom Analytics

In-Home In-Hospital

Home Hospital Home Hospital Home Hospital Corporate

Nursing Nursing Attendant Attendant ICU ICU General & Paediatrician Dieticians Gynaecologists
Wellness
MD Physicians At Home

Medical NRI Mother Rehab &

Elderly Palliative IV &
Room Care Child Care Medical Physiotherapists
Care Care Vaccinations Psychologists Dentists
Setup Services

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 Process flow

Tech Integrated AI Based Doctors home visit for effective

Healthcare Symptoms Checker diagnosis, Nurses & attendants
solution deployed as per the need

HealWell24

Chat bot assistance for Selection and Allocation of Follow up via Video
Online quick response Doctor, Nurse, Attendant near calls and Tele- Calling
appointment you

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 AI Enabled Symptom Analytics

• An interactive chatbot having the ability to diagnose a disease

based on a series of questions

• Recommends patient to the most suitable doctor in the area

based on a symptom based algorithm

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 Revenue Model
AI Enabled Symptoms Analytics,
10%

AI Enabled
Caregivers train- Symptoms
ing; 10% Analytics, 25%
Home Visit, 35%

Online Consulta-
tion; 10%
Caregivers
Home Visit, 65% Training, 15%

Online Consultation; 25%

2019 2023

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 Achievements

Resources Created FY 17-18 FY 18-19 FY 19-20 Financials FY 19-20

(Q1) FY 17-18 FY 18-19
(Q1)
Total Doctors and Caregivers on 320 800 950
the platform Revenue generated (in crores)
1.03 3.87 1.26
Total Physiotherapists enrolled on 0 30 100
the platform
Gross Margin 14.8% 24 % 26.8%
Total Dentists enrolled on the 20 70 90
platform
Total Nurses enrolled on platform 212 337 357 EBITDA Margin (43%) (21%) NA
No. of households served 225 1100 270
Repeat % 22% 46% 30%
PAT Margin (44.0%) (19.38%) NA

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 Targeted Market
Target Segment (USD 2.7b)
25% of Households
Market Size - 2023 (USD billion)
Pune; 0.2
Customer Profile
Healthcare is Priority Chennai; 0.2
Mumbai; 0.7
Desire High Level of Service
Socio-Economic Class A and B Cochin; 0.1

Hyderabad;
0.3

Ahmedabad;
0.1

Nagpur; 0.2

Bangalore;
0.4

Jaipur; 0.1 Delhi; 0.4

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 Market – Large and Growing
Global Home Healthcare Market Size (USD billion)
CAGR: 8% 457
393
338
291
250

2015 2017 2019 2021 2023

Indian Home Healthcare Market Size (USD billion)

10.2
CAGR: 18%
7.3
5.3
3.8
2.7

2015 2017 2019 2021 2023

Source: Cyber Media Research (CMR) Initial Market Guidance Report on Home Healthcare

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 Competitive Scenario – Clear Gaps in the Market
Babylon India Home Nightingales
Healwell24 Dr. Insta Mfine Portea Care 24
Health Healthcare By Mahindra
Year of Establishment 2017 2013 2015 2017 2015 2009 2013 2014
A. Services
Doctors at home
Dentist at home
Nurses and Attendant at home
Physiotherapy at home
Online Doctor Consultation
Elderly care
Health Check up
Certified Trainings
B. Technology Enablement
AI based Symptom Analytics
Electronic Health Record
NLP and Machine Learning
C. Funding $400K $85.3 M $7 M $22.9 M $76.1 M $9 M $21 M $4.4 M

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 Projection (Rs. Crores)

1600 14000
1400 1,344 12000
1200 10000
1000
8000
800
591 6000
600
4000
400
221 246
2000
200 76 111 124
16 3 8 15 11 42 4 30
0 0
FY 19-20 E FY 20-21 E FY 21-22 E FY 22-23 E FY 23-24 E FY 19-20 FY 20-21 FY 21-22 FY 22-23 FY 23-24
-2000

Net Revenue Gross Profit EBITDA -4000 Net Worth Total Assets Net cash flow

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 Funds Requirement
8
7
7
6 6
6
5
5
4
4

2 2

0
Funds required -2019 Funds required -2021 Funds required -2023 Deployment in Deployment in Deployment in
Technology Marketing Expansion

Fund Requirement in USD Million Utilization in USD Million

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 Meet the visionaries

Jyoti Kumar Singha

Founder , MD & CEO
An alumnus of Harvard Business School(AMPS) & IIM Lucknow, worked across leadership roles in companies
including Panacea Biotec, Aequor Technologies, Jade Global, and ACG Worldwide || 14 years exp.

Yogesh Kumar
Co-Founder & Chief Operating & Product Officer
An alumnus of IIM Lucknow, he also holds a Bachelor's degree in Biotechnology from SRM University. Shown
proven results in operations, strategy & program management || 8 years exp.

R K Ningthem Devi
Co-Founder, Director & Chief Process Officer
Post-Graduate Diploma in Hospitality from YMCA, Delhi and also holds a B. Sc. in Life Sciences from Gauhati
University || 10 years exp.

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 Disclaimer

External Confidential

The information contained is intended for the personnel of The information contained in this document is proprietary and
HealWell24 only. Circulation or reproduction of this document confidential. If you are not the intended recipient, please note
without prior permission from HealWell24 is not permitted. that any use or circulation of this document is not permitted and
may be cause for legal action.

HWELL24 Plus Healthcare and Technologies Pvt. Ltd. - IM Private and Confidential July 2019 15
Thank You