QUALITY AUSTRIA

CENTRAL ASIA
PDI PROFILE
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EVOLUTION HISTORY
2004 2006 2010 2022

• Founded as • Quality Austria is • Joint venture of • Crossed Turnover

Quality Austria - accredited for the Quality Austria, of Rs 100 Cr for
Trainings, certification of Austria and Indian Operations
Certification and people, Peacock Global with Offices
Assessments management Quality around India and
Gmbh systems and Assurance, India 8 other countries
products. to form Quality and cities across
Austria Centra several locations
Asia
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OUR WORLDWIDE PRESENCE

Europe I Europe II America Middle East Asia

• Albania • Poland • Chile • Qatar • China

• Bosnia • Serbia • Costa Rica • Morocco • India
Herzegovina • Slovakia • Uruguay • Tunisia • Japan
• Bulgaria • Czech Republic • Kazakhstan
• Italy • Turkey • Korea
• Croatia • Ukraine
• Macedonia • Hungary
• Montenegro

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QACA PRESENCE AND OFFICES

India Head West Zone International
North Zone Central Zone South Zone East Zone
Office Zone

• NOIDA • Chandigarh • Lucknow • Jaipur • Bangalore • Guwahati • Seoul,

• Dehradun • Anpara • Ahmedabad • Chennai • Bhubaneswar Republic of
• Katni • Mumbai • Kolkata Korea

• Pune • Patna • Japan

• Nepal
• Indonesia

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ABOUT QACA
• World’s topmost testing, inspection, and certification company & leading service providers of :-
1. Assessment
2. Testing
3. Training
4. Certification
helping business organizations & guiding multinational companies, and enterprises small or big to progress and profit
through continual improvement.
• Our logo has been recognized as the standard benchmark of honesty, transparency, reliability, quality, and integrity.
• that certifiers and inspectors are independent and competent to perform their duties.
• We add value to the expanding and increasingly complex market chain by providing a symbol of assurance.
• QACA certification implies that a certifier or inspector are independent and competent to perform their duties, and they can
be relied upon to impartially determine if products, goods, organizations, and people conform to specified requirements.

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WHY QACA
World-Wide Recognition
• Trusted and reliable name
in the field of inspection,
testing, certification and
training services
• Our logo is the hallmark of
quality and integrity
• Products stamped with
our logo prove that your
products or organization
comply with the best
practices.
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Compliance to Standard Insightful & Experienced
• QACA accredited • Our experience make us a
certifications for various dynamic and
sectors prove compliance entrepreneurial partner
to a specific standard • We have technically
• We uphold industry best competent people that
standard practices, have the skills to serve in
thereby ensuring various sectors.
credibility, safety, and • All our personnel is
superior quality. personally trained and
monitored to ensure
satisfactory outcomes.
Economical
• We provide services at
cut-price industry rates
which are competitive
• We ensure accredited
professional certifications
that are globally
recognized within your
budget
Quick Delivery
• Largest network of
personnel and offices
located across India
• We are agile to deliver
results and get ideas to
market at a speed that will
delight you
• We help in reducing your
development time and
increasing your ROI.
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QACA MISSION, VISION & VALUES

Our Mission Our Values

We provide reassurance,
deliver trust with prompt, Professionalism: – Right Presentation, Honouring
cost effective services to Commitments, Delivering promise, Regular
any business, with passion. Communication, Empathy with clients and internal
customer (seek first to understand), Ethics, seeing
the larger picture.

People: – Respect, Pride, boldness, inclusivity,

Our Vision
Be the Agile, Empowered
and Preferred Partner for
Management and Technical
services, delivering explicit
and implicit expectations,
no matter where.
collaboration, health and safety, learning, trust,
fairness, openness, giving back, discipline.
Perseverance: – Conviction and passionate
commitment.
Perfection: – Doing things right-first-time, keep it
simple, embrace change, innovate.

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VERTICALS OF QACA
Telecom
Third party Quality Control (QC) of
telecom passive infra (sites) during
various stages of construction such as
casting, ore and post tower erection,
electrical installation and automation.
Load validation and Reverse
Engineering of Legacy Towers,
Designing of new towers as well as
strengthening solutions along with
execution
Due Diligence of portfolios for business
acquisitions.
• Safety and Health Inspection, Root
Cause Analysis of
superstructure failures.
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Government
.Third party inspection for various Govt.
Clients such to ensure quality of
construction of retail outlets, depots ,
air fuel station etc.
Supervision and monitoring of infra
projects such as bridges, residential /
commercial complex, jal jeevan
Mission etc.
Safety audits in oil and gas sector
under PNGRB regulation
Coal Sampling and Factory
Surveillance and Product inspection for
Bureau of Indian Standard.
• Survey for various projects of National
Importance am such as Swachh
Bharat Mission, Railway Station, Skill
Development etc.
Automotive &
Industrial
Inspections
• Component inspection through Pre-
despatch Inspection Services (PDI)
supporting various industries such as
Automotive, Locomotive, Farm
Equipment, Aerospace, White Goods
and Construction Machinery.
• Quality Improvement Procedure
(QIP)- evaluating the performance of
systems and processes, then
determining needed improvements in
both functional and operational areas
with the help of subject matter
experts.
Certifications &
Training
• .Quality Austria Central Asia is global
provider of auditing and certification
services accredited by Akkreditierung
Austria & NABCB in the areas of
management systems according to
ISO/IEC 17021-01 and have the most
comprehensive scope of accreditation
in the area of management systems in
India. As an accredited certification
body, we are committed to the values
of independence and objectivity. Our
competence is therefore regularly
checked and certified. We stand for
sound expertise and competence for
management systems.
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WHY THIRD PARTY INSPECTION IS REQUIRED

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HOW WE DO TPI

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GROWTH PATH IN QACA AUTOMOTIVE

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OUR SERVICES

 Product Inspection
 Receiving Inspection
 In process Inspection
 Pre despatch Inspection
 Firewall/ CSL Inspection

 Quality Methods for New Launch Support –

 APQP
 PPAP
 Sample Verification & Approval

 Technical Support
 Subject Matter Expert
 Resident Support/ Customer Representative
 Quality Wall
 Lean Management

 Quality Improvement projects

 RFT Improvement
 Zero Defect production line
 Quality Management Outsourcing

 Assessments
 Dealership assessments
 Manufacturing Site Assessments
 Product and Manufacturing Process Assessment
 Control Plan Assessment
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PRODUCT INSPECTION
By deploying a systematic process of Inspection in which a product is examined by a skilled team in terms of its
Appearance, dimensional, functional & other conditions quality based on a specified set of standards & customer’s
Requirements.
This way the manufacturing and other kinds of defects are identified at early stage and the product quality is ensured
and the customer receives the certified product as per their expectations.

 Receiving Inspection
Commonly referred to as a Incoming inspection, validates the quality of purchased raw materials, parts or
components based on set acceptance criteria. Performed by the QACA trained team in the manufacturing facility to
resolve quality issues during pre-production.
Receiving inspections tie in very closely with purchasing. The purchasing process is where you put controls in place
to make sure that your suppliers provide you with quality products and services. When you establish these criteria,
you will also establish compatible inspection and test criteria.
When receiving parts or components, it is imperative that your organization is responsible for inspecting items to
ensure there is no damage or other nonconformities such as damaged packaging or signs of tampering. If all of
these checks and inspections are satisfactory, the receiving personnel will sign the delivery receipt. If there is
anything unacceptable, any and all shortages or damages are noted on the delivery slips.
Received products are then moved to the designated inspection area. The goods shall first be verified against the
purchase order and packing slip and then examined visually for any signs of damage. On critical parts and
components, as determined by the Quality Manager, precision inspection(s) and test(s) shall be performed.

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PRODUCT INSPECTION
 In Process Inspection
QACA ensure the product quality is being met before they are finalized and continue to the next stage.
Identifying a misstep at an early stage in production gives the ability to reset the issue and save time and
resources in the long run.
Types of In Process Inspection:-
1. Time-based intervals: Inspected every 1 hour or 2 hour depending on the product & process
criticality
2. Quantity-based intervals: Equipment is checked after a certain amount of output (Ex. In process
inspection for every 5 units produced)
3. Freely-defined intervals: Discretionary, can be done at any time
The goal of in process quality inspections is to report any corrective action or improvement suggestions while
the manufacturing is still ongoing.

 Pre Despatch Inspection

Pre-delivery Inspection is the final level of inspection of the product before dispatch, this ensures the
comprehensive criteria of the product meets the requirement as set for functionality, performance,
durability, overall appearance, and dimension.
A Pre-despatch Inspection from QACA gives you the peace of mind that your product has been
thoroughly checked, qualified and certified before it is dispatched.
Ensure that your order was checked qualified successfully, before it’s dispatched
Verify quality at the source and don’t pay for defective goods
Rest assured that the supplier has met all agreed-upon specifications
Mitigate the high risk of rework or sorting cost at OEM.
Avoid returns and protect your brand’s image

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PRODUCT INSPECTION
 Firewall/ CSL Inspection
CSL stands for Controlled Shipping Level. Controlled Shipping is both a systematic procedure and a status.
If a supplier has shipped non-conforming parts, its customer has the right to put the supplier into the state of
"Controlled Shipping".
If this happens, the supplier has to start the procedure of controlled shipping, according to the level required by
customer who initiated the request.
CSL is a generally used procedure in many industrial sectors, and it’s rife especially in the automotive sector.
It has been formed to support the safeguarding of the supply chain from defects and non-conformities.

Controlled Shipping is an inspection process to detect nonconformities, and also includes root cause analysis,
possible corrective actions according to the results and a verification process to determine the effectiveness of the
corrective actions by inspection.

QACA can conduct the inspection of your Firewall or set up and manage the whole process (inspection, root cause
analysis and reporting) according to the customer’s request.

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NEW LAUNCH SUPPORT

 APQP
The challenge faced by most of the companies are the problems with product launch timing,
quality, and cost issues are very common but not inevitable. A small mistake in launch can cost
millions of dollars in re-work, customer dissatisfaction and lost revenue. Customer expects the
product at Low cost with high quality and quick delivery.

QACA provides the planning and development of product to achieve the desired product meeting
all predefined specifications
The strategic importance of product development, the integration, consulting with APQP and Core
Tools training services to support the development of an effective processes in your company
which meets all your customer requirements while achieving all of your own business objectives.

We analyze your current processes to determine how you develop new product from concept to
prototype and help you achieve overall design policies and objectives.
This way we work handholding to evaluate the best suited activity model which can create a win-
win for both the agencies. We evaluate to train the cross functional team appropriately to
contribute in betterment of business objectives.
 FMEA
Failure Mode and Effects Analysis, FMEAs, properly conducted demonstrate to your customers that you identify and control potential risk in your products.
Effective FMEAs are crucial to reducing the risk of a product design.

• QACA works with your management to standardize the FMEA methodology

• Schedule and manage the FMEA activity, using project management concepts and principles, to meet your product development milestones
• Develop templates that re-use the knowledge gained and lessons learned from similar FMEAs done in the past
• Make sure necessary pre-work has been done
• Develop effective action plans with specific due dates and responsibilities assigned.
• Work with your personnel to tailor Ranking scales specific to your needs.
• Identify and resolve Issues and barriers 16
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SUBJECT MATTER EXPERT

 SME
The responsibility of the SME is to ensure the facts and details are correct so that the
project's/program's deliverable(s) will meet the needs of the stakeholders, legislation, policies,
standards, and best practices.
SMEs, are authorities in their field who can provide expertise to fill knowledge gaps on a project or
within a company.
QACA understands the requirement of the customer and identifies a best suited SME who is known for
their extensive understanding of a particular technology, subject area, material, manufacturing process
or machine. They have years of formal education in their subject area, usually possessing advanced
degrees. SMEs also have an extensive work history in their industry. Besides their education and
experience, SMEs understand how to apply their knowledge to real-world problems and projects.
 Responsibilities of an SME
Subject matter experts check details and facts to ensure a project-created deliverable meets technical requirements and follows best practices, company policy
and current law. More specific responsibilities of SMEs include:
• Working with company leadership to define project objectives, processes, policies, procedures and rules
• Explaining policy implementation to fellow team members
• Getting management approval or approving alterations in rules, procedures and policies
• Informing consumers regarding project goals and expected deliverables
• Resolving project-related problems within their area of expertise
• Fact-checking other professionals on the project to ensure data and information accuracy
• Providing feedback to project team throughout creation, testing and rollout of deliverables
• Working with company leadership to create testing scenarios and validate test results
• Performing user-acceptance testing at the end of the project
• Validating deliverables produced by a project or company
• Creating project-related documentation and training manuals
• Teaching or training project employees and consumers
• Communicating with company stakeholders regarding project progress
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Serving as Austria
Quality an expert witness
Central Asia in legal cases
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RESIDENT SUPPORT
With exports to US and EU countries, there is a huge demand of catering to the OEMs
and spares market with Just in Time (JIT) and Just in Sequencing (JIS). This can be only
possible by having either a plant set up or a warehousing set up where the components
are unpacked, inspected / tested if require and dispatched to OEMs based on demands
such as KANBAN, JIS, JIT basis.
QACA has a service offering of “Customer representative” of Indian suppliers at their
customer end in Europe. Our initial pilots have been very successful and rewarding for
our clients in India.

This service will support the Indian automotive industry to build cost and time efficiencies
by

1. Representing Indian suppliers at their customer end

2. Represent Cross Functional Team (CFT) member in all development related
activities such as drawings review, identification of special characteristics,
product development timelines.
3. Transfer the information between supplier and customers for effective product
development
4. Attend customer complaints including warranty claims if any towards effective
8D and problem resolutions
5. Inventory management and ensure timely supplies as per customer schedules
6. Support for the process documentation in local language and English

This service will help Indian automotive component exporters achieve operational
excellence—across supply chain, quality, cost, delivery and service (QCDS), pricing and
costing.

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QUALITY WALL
Quality wall is a condition imposed by the OEM on supplier in case of deterioration of performance related to
1. Skip defect - NCR
2. PDI Supplier RFT
With the deployment of QACA Quality Wall professionals the OEM can ensure that the deployment of below
systems are done and performance is monitored on a weekly basis accordingly the supplier develops
gradually with the overall improvement in Process and product quality.
3. The Product Checksheet is prepared and approved
4. PFMEA/CP revalidation for all Parts
5. Poka yoke deployment
6. Review mechanism & publish QCDT report- Weekly
7. Perform 3p audit,4M, 5s audit @ supplier
8. OIL closure

Accordingly the Auto Quality Matrix is monitored and measure of success is evaluated and the ranking of the
supplier is accessed.

QACA can help you in improving your overall plant performance with this Service.

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INDUSTRY WISE EXPERTISE

Aero Industries/
Automobile Manufacturer Locomotive and Metro Farm Division – Farm
Construction Machineries Consumer Products/
2W/3W/ 4W & HCV Manufacturer Implements
Lifestyle Products

• Product Inspection • Product Inspection • Product Inspection • Product Inspection • Product Inspection
• Quality Methods for New • Quality Methods for New • New Launch Support • Resident Support • Subject Matter Expert
Launch Support Launch Support • Subject Matter Expert
• Resident Support • Subject Matter Expert • Resident Support/
• Assessments • Resident Support/ Customer Representative
Customer Representative
• Quality Wall

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QACA METHODOLOGY
 Understanding the Need of the Customer
 Feasibility Study to evaluate the current process and gaps
 Goal Identification
 Developing a program that best suits the requirement of the customer
 Define the KPI and roles & responsibilities of the team
 Team Identification best suited for the required activity
 Training of the team
 Skill development and assessment of gaps and re training
 Team Mobilizing to the customer sites and deployment
 Test and Analysis by experimenting with a small sample and deducing the
expected results
 Define the performance review mechanism
 Define timeline for performance review and responsibility matrix
 Initiation of the activity
 Periodic reviews and customer feedback collection
 Gap Identification and Action Planning
 Measure of Success
 Target Vs Actual Mapping
 Communication to the Customer and Activity Closure on achievement

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ORGANISATION STRUCTURE
Team managing the Operational
Activities to ensure the 100%
Achievement of
- Financial Objectives
- Revenue Target
- Collection Achievement
- COD Improvement

- Customer Satisfaction based on

Resolution of
- Customer Complaints
- Customer escalations

- People Oriented approach based on

- People Development & growth
- Job enrichment

- Process Deployment
- Activity Reporting to client
- Project Governance based on
KPI
- QHSE Compliance

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ORGANISATION STRUCTURE- NORTH 1 REGION
Team managing the Project Activities in
region to ensure the 100%
Achievement of
- Financial Objectives
- Sanctioned Vs Actual
- Invoicing and Collection
- Attendance & Attrition Control

- Customer Satisfaction based

- 0 defects skipped from
inspection
- 0 Discipline issue reported

- People Oriented approach based on

- Induction and Training
- Multiskilling and skill matrix

- Process Deployment
- Inspection Check-sheet
- Daily MIS
- Monthly Governance PPT
- Safety compliance

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ORGANISATION STRUCTURE- NORTH 2 REGION
Team managing the Project Activities in
region to ensure the 100%
Achievement of
- Financial Objectives
- Sanctioned Vs Actual
- Invoicing and Collection
- Attendance & Attrition Control

- Customer Satisfaction based

- 0 defects skipped from
inspection
- 0 Discipline issue reported

- People Oriented approach based on

- Induction and Training
- Multiskilling and skill matrix

- Process Deployment
- Inspection Check-sheet
- Daily MIS
- Monthly Governance PPT
- Safety compliance

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ORGANISATION STRUCTURE- SOUTH REGION
Team managing the Project Activities in
region to ensure the 100%
Achievement of
- Financial Objectives
- Sanctioned Vs Actual
- Invoicing and Collection
- Attendance & Attrition Control

- Customer Satisfaction based

- 0 defects skipped from
inspection
- 0 Discipline issue reported

- People Oriented approach based on

- Induction and Training
- Multiskilling and skill matrix

- Process Deployment
- Inspection Check-sheet
- Daily MIS
- Monthly Governance PPT
- Safety compliance

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ORGANISATION STRUCTURE- WEST 1 REGION
Team managing the Project Activities in
region to ensure the 100%
Achievement of
- Financial Objectives
- Sanctioned Vs Actual
- Invoicing and Collection
- Attendance & Attrition Control

- Customer Satisfaction based

- 0 defects skipped from
inspection
- 0 Discipline issue reported

- People Oriented approach based on

- Induction and Training
- Multiskilling and skill matrix

- Process Deployment
- Inspection Check-sheet
- Daily MIS
- Monthly Governance PPT
- Safety compliance

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ORGANISATION STRUCTURE- WEST 2 REGION
Team managing the Project Activities in
region to ensure the 100%
Achievement of
- Financial Objectives
- Sanctioned Vs Actual
- Invoicing and Collection
- Attendance & Attrition Control

- Customer Satisfaction based

- 0 defects skipped from
inspection
- 0 Discipline issue reported

- People Oriented approach based on

- Induction and Training
- Multiskilling and skill matrix

- Process Deployment
- Inspection Check-sheet
- Daily MIS
- Monthly Governance PPT
- Safety compliance

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WE ENSURE SAFETY FIRST AT QACA

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WE ENSURE TO CREATE AN ATMOSPHERE OF FUN AT WORK

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WE ENSURE THE TEAM IS RECOGNISED AND APPRECIATED

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QUALITY AUSTRIA CENTRAL ASIA
YOUR PARTNERS IN JOURNEY OF
EXCELLENCE