RACK para Servidores

FINDIV/IST
Luanda – 05 Novembro 2007

Mauro Martins

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 AGENDA

 Apresentação
 Contextualização
 Objectivos
 Público Alvo
 Identificação do Problema
 Solução Proposta
 Equipamentos Necessários
 Modelo de Instalação
 Viabilidade Técnica
 Estimativa de Custos
 Conclusões
 Recomendações

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APRESENTAÇÃO

Vanco Implementation Status

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IMPLEMENTATION STATUS
• Guatemala, router missing by SGS
• Mexico, 3 sites installation initiated- 2 installs failed as DSL
could not be located on site and the FE engineer had been
denied access by SGS 1 sorted and now to be migrated, 1
being worked on, 1 stated as relocating when appoint.
announced for install to SGS, 2 sites pending on SGS
feedback, also relocating
• India, 25 migrated, 6 to install, 2 migrations on 11th July
Jamnagar, Jamshedpur, Joda, Rachur and Haldia, delayed
due to infrastructure works required for the services.
• No approval on 5 sites in Canada (VoIP) to connect to Vanco;
To be removed from Scope, CR raised
• Turkmenistan to be removed from scope via Change Request,
CR raised

• France: complete end Aug

• Spain: complete Nov

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NETWORK UPDATE

Vanco ANP

Active Negotiation Position

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 VANCO ANP

 Vanco checks “Qualifying Circuits” against the market and looks for alternatives

 qualifying circuits are :

– circuits installed for longer than 12 months

– circuits contracted by Vanco

 The ANP process identifies possible cost reductions from :

 existing carrier circuits

 replacing existing carriers
 re-designing components (national networks or core network)

 Pay-back in 6 months or less is expected

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 ANP – SITE QUALIFICATION
316 369 Circuits identified = 316 Sites
Selection criteria:
Installed before 01. Aug 2006

-68 Sites  SGS owned circuits

-50 Sites  Sites where there were

changes in past year

198 qual.
 Result: 198 sites qualified

125
 Sites where we could
achieve savings

 36 sites in LATAM
 96 sites Rest of World (ROW)

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 ANP - SUMMARY OF RESULTS FOR 125 SITES

Region No. of OLD Savings per SGS Savings NEW Reduction

Sites Revenue annum per annum
Revenue
per annum
(kUSD) (kUSD, 80%) per annum
(kUSD) (kUSD)

LATAM 36 675 63 51 625 - 8%

ROW 91 1.857 595 476 1.381 -26%

TOTAL 125 2.532 658 527 2.006 -21%

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 VANCO ANP – TECHNOLOGY CHANGE ?

 currently all Datacenters (Platinum Sites) are connected with two Leased
Lines to Verizon (or ANC) Business MPLS

 in case of major Verizon Business failure access to applications hosted at

these DCs is impossible (eg Austin)

 Point to Point Leased Lines have come came down in price, L2 VPLS networks
(ie global Ethernet) have become available.

 a potential solution to provide enhanced resiliency is to de-migrate one of the

VB circuits, and replace with a P2P connection into the regional twin SIP

 twin SIPs would be interconnected using L2 VPLS Liquid Bandwidth

technology

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 VANCO ANP – TECHNOLOGY CHANGE ?
Current setup:

Optional new setup:

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NETWORK UPDATE

SIP RESILIENCE

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 SIP RESILIENCE AS OF 15 AUGUST

MPLS

H N F
S K S Y L F
N G E K O T
G C N

INTERNET

Remote site - Asia Remote site - Europe

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 FUTURE SIP RESILIENCE

MPLS

H N F
S K S Y L F
Managed security N G E K O T
Infrastructure will G C N
remain in SNG/SEC/LON
INTERNET

SIP Resilience Project also includes :

- New routers to create regional default routes

- Ability to route Internet traffic via IP-Sec links

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 FUTURE SIP RESILIENCE

MPLS

H N F
S K S Y L F
Managed security N G E K O T
Infrastructure will G C N
remain in SNG/SEC/LON
INTERNET

SIP Resilience Project also includes :

- New routers to create regional default routes

- Ability to route Internet traffic via IP-Sec links

Target to complete Managed Security migration is end Sep (07) – after tests
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NETWORK UPDATE

Technical Support Changes

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 GLOBAL TECHNICAL SUPPORT TEAM
(VSIP)

Stefan Franck – Service Director Replacing Robert Hakenes

Oliver Schindler – Incident Manager New role

Frankfurt

Stefan Gottschalk
Nils Becker

Asia Europe North / South America

David Cheung James McGrath Marek Kurowski

Kelvin Chen Neil Vasant Rod Bodegas

V-SIP Technical Support Team

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NETWORK UPDATE

VANCO SERVICE MANAGEMENT

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 Service Management Reporting Apr/ May 07

Network Availability - April: 99,93% - May: 99,92%

Target SLA Resilient Sites 99.75%
100.00% January
February
March
99.95% April
May
99.90% June
July
August
99.85%
September
October
99.80% November
December
January
99.75%
February
March
99.70% April
Resilient Site Availability
May
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 Service Management Reporting Apr/ May 07

Network Availability - April: 99,80% - May: 99,58%

Target SLA Non-Resilient Sites 99,00 %
100.00% January
February
99.80%
March
99.60% April
May
99.40%
June
99.20% July
August
99.00%
September
98.80% October
November
98.60%
December
98.40% January
February
98.20%
March
98.00% April
Non Resilient Site Availability
May
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 VANCO SERVICE MANAGEMENT

 April review of Trouble Tickets

 300+ tickets reviewed

 Approx 20% had some problem

 Low level of feedback from regions

 Main complaints

 poor updating on tickets

 local contact not updated although stated on ticket
 Manila help-desk contacted even in local site working hours
 Impression that no urgency when site on back-up
 Wrong contacts shown

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 VANCO SERVICE MANAGEMENT

 Changes

 Contact information to be provided to NMC from fault management system

 Notification / updates to be available by phone or email or sms
 Incident manager will monitor tickets for updating and site contact

 Review with Incident Manager in September

 Meantime feedback requested from regions if / when any of these

issues are still found

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NETWORK UPDATE

VANCO CHANGE MANAGEMENT

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 VANCO CHANGE MANAGEMENT

Major Projects « Business as usual »

Frank Hillenbrand – Global Project Manager Gisbert Muelle-Sorg – Operations Director

Local Project Managers Nikola Nujici – Implementation Manager

Henry Millington – India, Australia/NZ

Marcelo Regueiro – Spain
Maxine Schneider - France
Kubilay Cikla – Delivery Manager

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NETWORK UPDATE

VANCO NET - DIRECT

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 VANCO NET- DIRECT

 on-line pricing tool, based on Vanco’s own network re-sale

business

 will provide firm, budgetary, or best estimate price for access

costs based on site (address) or technology , eg LL, DSL …..

 pricing from Net-direct can then be quoted in CR when raised in O-

Zone

 available from early September – proposed to give access to

regional network administrators

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NETWORK UPDATE

IPANEMA UPDATE

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 IPANEMA – CURRENT STATUS

 System Status

• Version upgraded (to include filtered alarms)

• all reporting set up – but to be refined after first monthly report from OBS

• OBS helpdesk operational – faults will be dealt with directly by Level 2 Ipanema agents in Nantes (France)

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 IPANEMA – CURRENT STATUS

 Site Status

• all sites installed, except :

• Bujumbura, Dhaka, Hong Kong, Miami, Quito, Secaucus SIP – with SGS awaiting installation

• Bogota, Haiti, Lima, London SIP, Luanda, Singapore SIP – delivered to OBS, awaiting delivery to SGS

• Buenos Aires, Calcutta, Mexico, Taipei – in shipment

• Madrid – box failed on installation, Milan – reconfiguration required

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IPANEMA UPDATE

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 IPANEMA – NEXT STEPS

 Monthly Reporting

• Will begin with OBS in August

 Analysis of Traffic / Bandwidth requirements

• Will also begin in August to identify any opportunities to reduce bandwidth, either because of current over-provision or impact of optimisation

 Training of regional network administrators

• to be carried out mid-August, prior to introducing internal support escalation and trouble-shooting

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