KINDS OF BUSINESS

LETTER
By Yurilla Endah Muliatie, SS., SE., MM.

Last updated 07th November 2017

KINDS OF BUSINESS LETTER

1. Inquiry Letter 6. Execution of Order 11. Circular Letter

2. Offering / Sales Letter 7. Invoicing 12. Collection Letter

3. Reply to Inquiry 8. Complaints Letter 13. Business Document

4. Ordering Letter 9. Adjustments Letter 14. Minutes

5. Reference Letter 10. Remittance Letter 15. Markets Reports

by Yurilla Endah Muliatie, SS., SE., MM.

REPLY TO INQUIRY / OFFERING LETTER

Dalam menyusun balasan sebuah inquiry harus memperhatikan hal-hal

berikut :

c) Jika perlu, lampirkan lah semua keterangan yang diminta seperti katalog,
brosur, leaflet, pricelist, samples/pattern dan sebagainya, kemudian
diakhiri dengan harapan-harapan agar mau mengirimkan ordernya serta
ucapan bernada terima kasih dan penghargaan atas perhatiannya.

by Yurilla Endah Muliatie, SS., SE., MM.

REPLY TO INQUIRY / OFFERING LETTER

Surat balasan inquiry dimulai dengan :

a) Opening paragraph yang isinya ucapan/pernyataan terima kasih.

b) Real message yang isinya memberikan penjelasan-penjelasan /keterangan-

keterangan yang diminta oleh pengirim inquiry.

c) Closing paragraph yang isinya harapan-harapan dari orang/ perusahaan yang

membalas surat itu, misalnya harapan untuk menerima order dan sebagainya.

by Yurilla Endah Muliatie, SS., SE., MM.

 Contoh :
REPLY TO INQUIRY

by Yurilla Endah Muliatie, SS., SE., MM.

VOCABULARY PHRASES
1. Line of business 9. Bright color
2. A list of qualities 10. Fashionable design
3. Deliverable qualities 11. Embassy
4. Any required quantity 12. Can be obtained
5. Absolutely genuine 13. To do considerable business
6. Steady demand 14. Trust
7. High class goods 15. Exceptionally favorable
8. Especially 16. First order

by Yurilla Endah Muliatie, SS., SE., MM.

VOCABULARY PHRASES 26. Earliest delivery
17. Regular order 27. Initial order
18. Trial order 28. To carry out an order
19. Corporation 29. To your entire satisfaction
20. Latest catalogue 30. To do business
21. Illustrated catalogue 31. We owe your address to…
22. P.p (Per Pro) 32. We are indebted for your address to…
23. We are indebted 33. Condition of sale
24. Meet our requirements 34. Descriptive brochure
25. Please state 35. In the near future
by Yurilla Endah Muliatie, SS., SE., MM.
 OPENING PHRASES
YANG LAZIM DIGUNAKAN DALAM
REPLY INQUIRY/OFFERING LETTER

by Yurilla Endah Muliatie, SS., SE., MM.

1. Many thanks/We thank you for your inquiry (letter) of 26 July 2015 asking
for/requesting our catalogue, pricelist, etc., we are sending you herewith/under
separate cover our catalogue, pricelist, etc.
2. In reply to your inquiry/offering letter of 01 August 2015 asking for our catalogue,
pricelist, etc., for which we thank you, we are sending you herewith/under
separate cover our catalogue, pricelist, etc.
3. As requested in your letter of inquiry/offering, We have pleasure in sending you
herewith/under separate cover our catalogue, pricelist, etc.

by Yurilla Endah Muliatie, SS., SE., MM.

 CLOSING PHRASES
YANG LAZIM DIPAKAI DALAM
REPLY TO INQUIRY/OFFERING LETTER

by Yurilla Endah Muliatie, SS., SE., MM.

1. We will be glad to have your order immediately
2. We look forward to the opportunity of being of service to you.
3. We hope that you will give us an order which shall have our best attention.
4. We hope that you will find our prices, terms and quality satisfactory and
look forward to hearing from you soon.
5. We are at your service at all times.
6. You may be sure of immediate attention to your order, which we look
forward to receiving.

by Yurilla Endah Muliatie, SS., SE., MM.

THANK YOU
mnasenior 07112017

by Yurilla Endah Muliatie, SS., SE., MM.