MGMT7020 Case Study Analysis Report

An in-depth analysis of the IT strategies and tactical plans for organizational

change at Solar Futures. Key topics include technology management,
organizational change, and ethical considerations.
 1

Implementing a Unified
Manufacturing System
Key Focus
• Standardized production line for automation.

• Integration of manual and robotic work.

• Benefits: Improved throughput, internal coordination,

compatibility, and foundation for future expansion.

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 2

Improving Customer
Relationship Management
(CRM)

Content
• Importance of a sound CRM framework.

• Incorporation of existing sales and financial data.

• Benefits: Enhanced marketing, customer service, loyalty, and

customer insights.

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 3

Leveraging Cloud
Computing
Key Points
• Migration to cloud solutions (AWS, Microsoft Azure).

• Benefits: Elastic, dependable, secure IT solutions, data

redundancy, disaster recovery, flexible data storage, and remote
work enablement.
 4
Integrating Augmented
Reality (AR) for Installation
Services
Managing Change
• Use of AR in installation services.
• Benefits: Improved visualization, customer satisfaction, reduced installation errors,
and increased retention.

Benefits of AR in Installation Services

95

90

85

80

75

70

65
Enhanced Accuracy Improved Efficiency Customer Engagement Reduced Training Costs

Benefits of AR (%)
 5

Strengthening Cybersecurity
Measures
Key Points
• Importance of cybersecurity.
• Measures: Multi-factor authentication, encryption, frequent
security checks.
• Benefits: Protection from data breaches, compliance with
standards, stable IT environment.
Key Cybersecurity Measures

80
60
40
20
0
Multi-factor Authentica- Data Encryption Regular Security Audits Employee Training
tion

Key Cybersecurity Measures

 6
Optimizing Supply Chain
Management
Key Points

• Importance of integrated supply chain management.

• Benefits: Timely information, demand determination, stock

management, reduced lead times, elimination of bottlenecks.

Chart: Benefits of Optimized Supply Chain Management

Benefit Description

Real-Time Visibility Improved tracking of inventory and shipments.

Enhanced Collaboration Better communication with suppliers.

Reduced Lead Times Faster response to market demand.

Cost Savings Lower inventory and logistics costs.

 7
Use of ICT in
Implementing an ERP
System
Key Points

• ERP system for linking functions (finance, HR, supply chain,

manufacturing).
• Benefits: Improved data coordination, accurate decision-
making, reduced operational costs, better on-time delivery.

Chart: ERP Implementation Benefits

On-Time Delivery
Benefit Cost Reduction Improvement Data Accuracy Scalability

Effectiveness 20% 30% 25% 40%

 8
Creating an Omnichannel
Retail Plan
Key Points
• Interconnected retail channels for seamless shopping
experience.
• Benefits: Increased customer satisfaction, sales, and brand
identity.
• Average value increase of omnichannel customers.

Chart: Benefits of Omnichannel Strategy

Benefit Customer Satisfaction Sales Growth Brand Loyalty Market Reach

Impact 30% 25% 20% 35%

 9 Enhancing Internal
Communication Systems
Key Points
• Importance of internal communication.
• Tools: Slack, Microsoft Teams, internal social media.
• Benefits: Improved information flow, decreased email
overload, enhanced collaboration, increased productivity.

Chart: Benefits of Enhanced Internal Communication

Productivity Collaboration Decision-Making

Benefit Increase Improvement Speed Employee Satisfaction

Impact 25% 30% 20% 15%

 10
Exploring Franchise
Opportunities
Key Points
• Benefits of exploring and expanding the business with the
opportunities of Franchises.
• Improved overall revenue, Market penetration, Brand Control,
and Operational Efficiency.

Chart: Benefits of Franchise and Reseller Models

Benefit Revenue Increase Market Penetration Brand Control Operational Efficiency

Impact 25% 30% 20% 25%