MGMT7020 Case Study Analysis Report

An in-depth analysis of the IT strategies and tactical plans for organizational

change at Solar Futures. Key topics include technology management,
organizational change, and ethical considerations.
 01 Introduction to IT Strategy
Table of 02 Current Technology Support

Contents 03 Technology Management

04 Organizational Change Management

05 Ethical Considerations

06 Implementation of ERP

07 Manufacturing Integration

08 CRM Enhancement

09 Supply Chain Optimization

10 Cybersecurity Overhaul
 1

Introduction to IT Strategy
Key Focus
This IT strategy and tactical plan targets major organizational
changes to modernize and improve existing technological systems at
Solar Futures.
The strategy aims at enabling Solar Futures to enter the solar energy
market and enhance overall business processes efficiency.
The company's expansion within the US and globally makes this
plan crucial for remaining competitive and managing growth.
• Modernization of technological systems is imperative for
coping with industry complexity and achieving business goals.

Photo by Pexels
 2

Current Technology
Support
Present State
Solar Futures relies on both manual and robotic manufacturing
systems which are not integrated, leading to inefficiencies.
The lack of an integrated system hampers performance tracking and
management reporting, which is vital for growth.
Current systems are old-style and not equipped to handle the
dispersed production and distribution facilities effectively.
• Enhancing current technology support is crucial for the
planned company expansion and operational efficiency.

Photo by Pexels
 3

Technology Management
ERP Solution
To meet its tech management goals, Solar Futures should implement
an ERP system for better inventory, financial, HR, and CRM
processes.
An ERP system will consolidate various processes into a single,
coherent system, enhancing operational efficiency.
Energy Solutions and Solar Flare offer powerful ERP solutions, but
evaluation based on cost, scalability, and integration is needed.
• Energy Solutions is noted for having a more scalable solution
suitable for Solar Futures' needs.
 4

Organizational Change
Management
Managing Change
Effective change management is vital for ensuring the success of
new technology implementations at Solar Futures.
Change management plans should address employee training,
adaptation, and support systems to ease the transition.
Leadership plays a crucial role in communicating the benefits and
necessity of the changes to all stakeholders.
• A structured approach to change management can minimize
resistance and foster a culture of continuous improvement.
 5

Ethical Considerations
Ethical Aspects
Ethical considerations are essential in implementing new
technologies, ensuring they align with company values and societal
norms.
Solar Futures must ensure data privacy and security in its technology
initiatives, complying with legal standards.
Transparency in technology use and clear communication about data
handling practices build trust with stakeholders.
• Addressing ethical dilemmas proactively can enhance the
company's reputation and operational integrity.
 6

Implementation of ERP
Key Project
The ERP implementation project focuses on integrating inventory,
financial, HR, and CRM processes into one system.
This integration aims to enhance efficiency, data accuracy, and
streamline operations across all departments.
Implementing ERP will require careful planning, stakeholder
engagement, and robust project management practices.
• The success of this project is critical for achieving the broader
organizational goals of modernization and growth.
 7

Manufacturing Integration
Seamless Ops
Manufacturing integration seeks to unify manual and robotic
systems to enhance production efficiency at Solar Futures.
A seamless integration will reduce inefficiencies, streamline
operations, and improve overall production capabilities.
This project requires adopting advanced manufacturing technologies
and training staff to manage new systems.
• Effective integration can significantly boost productivity and
support the company's expansion plans.
 8

CRM Enhancement
Customer Focus
Enhancing Customer Relationship Management (CRM) systems is
vital for improving customer interactions and satisfaction.
A robust CRM system will provide better insights into customer
needs, preferences, and feedback.
Solar Futures can leverage CRM enhancements for targeted
marketing, sales strategies, and customer service improvements.
• Successful CRM projects can lead to increased customer
loyalty and business growth.
 9

Supply Chain Optimization

Efficiency Boost
Optimizing the supply chain is crucial for reducing costs, improving
delivery times, and enhancing overall efficiency.
Supply chain initiatives will focus on better inventory management,
supplier coordination, and logistics planning.
Technology plays a critical role in supply chain optimization,
providing real-time data and analytics for decision making.
• Effective supply chain management supports sustainability and
competitiveness in the solar energy market.
10

Cybersecurity Overhaul
Protect Data
A comprehensive cybersecurity overhaul is necessary to protect
sensitive data and comply with industry regulations.
Cybersecurity initiatives will include implementing advanced
security measures, employee training, and continuous monitoring.
Protecting data integrity and privacy is vital for maintaining
customer trust and avoiding legal repercussions.
• A strong cybersecurity posture can prevent breaches and
ensure business continuity in the digital age.