EMOTIONAL

INTELLIGENCE
WHAT IS EMOTIONAL
INTELLIGENCE
Emotional intelligence (EI) refers to the ability to recognize, understand, and
manage one's own emotions, as well as to perceive and influence the emotions
of others.
EI involves being attuned to one's feelings and those of others, and using this
awareness to guide behavior and decision-making.
According to Daniel Goleman, it is "the capacity for recognizing our feelings
and those of others, for motivating ourselves, and managing emotions well in
ourselves and our relationships" (Goleman, 1995, p. 34).
 COMPONENTS OF EMOTIONAL
INTELLIGENCE

SELF- SELF-
AWARENESS REGULATION

SOCIAL RELATIONSHIP
AWARENESS MANAGEMENT
THEORIES OF EMOTIONAL
INTELLIGENCE
DANIEL GOLEMAN’S THEORY
According to Goleman, EI is a cluster of skills and
competencies, which are focused on these 5
capabilities.
1. Self-Awareness
2. Self-Regulation
3. Motivation
4. Empathy
5. Social Skills
 THEORIES OF EMOTIONAL
INTELLIGENCE
PETER SALOVEY AND JOHN MAYER’S THEORY
Peter Salovey and John Mayer developed a model of emotional
intelligence that focuses on four key abilities.
1. Perceiving Emotions
2. Using Emotions
3. Understanding Emotions
4. Managing Emotions
This model emphasizes the cognitive aspects of emotional
intelligence and how they contribute to effective emotional
functioning and interpersonal relationships.
 SIGNIFICANCE OF EMOTIONAL
INTELLIGENCE IN THE WORKPLACE
Emotional intelligence plays a crucial role in the workplace
for several reasons:
1. Effective Communication
2. Conflict Resolution
3. Leadership
4. Teamwork and Collaboration
5. Stress Management
6. Decision Making
7. Customer Relations
 WAYS TO IMPROVE
EMOTIONAL INTELLIGENCE

EMOTIONAL CONFLICT
INTELLIGENCE RESOLUTION
ASSESSMENT WORKSHOPS

TEAM-BUILDING FEEDBACK
WORKSHOPS CIRCLES
 WAYS TO IMPROVE
EMOTIONAL INTELLIGENCE

STORY TELLING MEDITATION

SESSION SESSION

TEAM REFLECTION GRATITUDE

SESSION JOURNALING
SIGNS OF HIGH EMOTIONAL
INTELLIGENCE

• Self-awareness
• Empathy
• Effective communication
• Adaptability
• Conflict resolution skills
SIGNS of LOW emotional intelligence

• Poor emotional control

• Difficulty recognising emotions
• Poor social skills
• Low empathy
• Self-centeredness
• Blaming others
THANK YOU
SO MUCH