EMOTIONAL INTELLIGENCE

Prof. Megha Kochhar

Assistant professor
Relationship Psychologist
IILM University.
Emotions
 IMAGINE LIFE WITHOUT
• Happiness
• Fear
• Sadness
• Surprise
• Disgust
• Care
• Tender
• Excited
WHAT ARE EMOTIONS?
What is Emotion?

Origin- Latin word

emovere = to move , remove, agitate

- Any strong kind of feeling is Emotion

- Internal conscious states that we infer in

ourselves and others.
 Happy
 Sad
 Angry
 Frightened
 Sneaky
 Surprised
 Shy
 Upset
 Cheeky
 Sleepy
 Emotions

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EMOTIONS INCLUDE THREE
COMPONENTS

• Conscious experience (feelings)

• Expressions which can be seen by others
• Actions of the body ('physiological arousal’)
Types of Emotions
Struggle in their Adulthood and Future Relationships
Five Dimensions of Emotional Intelligence
2. Self Management :Good for Bouncing back from
Setbacks in life
3. Motivation
4. Empathy
5. Relationship Management- Managing emotions in others
Stress is the major cause of Illness
Psychiatrists, Therapies & Medication are also options
Social Skills & Individual’s Talents & experiences are more important
All need Emotional IQ
 Dimensions of Emotion

• VARIETY OF EMOTIONS:

– Positive Human Emotions

– Negative Human Emotions

 Positive Emotion

• Positive emotions that lead one to feel good

about one’s self will lead to an emotionally
happy and satisfied result.
 Positive Human Emotion
Some of the positive emotions are
• Hopeful
• Confident
• Peaceful
 Negative Emotion
• Negative emotions sap your energy and
undermine your effectiveness. In the negative
emotional state, you find the lack of desire to
do anything.
 Negative Human Emotion
Some of the negative emotions are
• Exhausted
• Panic
• Obnoxious
- Felt emotions are an individual’s actual
emotions

- Displayed emotions are those that are

organizationally- required and considered
appropriate in a given job. They are not innate; they
are learned
 Emotional Labor
• Emotional labor is a form of emotional
regulation wherein workers are expected to
display certain emotions as part of their
job, and to promote organizational goals.
• The intended effects of these emotional
displays are on other, targeted people, who
can be clients, customers, subordinates or co-
workers
 Emotional Labour
• According to Hochschild, jobs involving
emotional labor are defined as those that:
– require face-to-face or voice-to-voice contact with
the public
– require the worker to produce an emotional state
in another person
– allow the employer, through training and
supervision, to exercise a degree of control over
the emotional activities of employees.
 Forms of Emotional Labor
• Employees can display organizationally-desired
emotions by acting out the emotion.
• Such acting can take two forms
– Surface acting
• involves "painting on" affective displays, or faking;
• Surface acting involves an employee's presenting emotions
on his or her "surface" without actually feeling them.
• The employee in this case puts on a facade as if the
emotions are felt, like a "personal".
– Deep acting
• wherein they modify their inner feelings to match the
emotion expressions the organization requires.
What have we learned?
Emotions

Expressed - Positive/ Negative

Suppressed
-Psychosomatic disorders
- Asthma
- Arthritis
- Cancer
- Headache
- Heart problems
- Cholesterol
Facial Expressions Convey Emotions
Factors Affecting Emotions
•PERSONALITY

•CULTUR
E
•WEATHE
R

•GENDER
•ENVIRONMENTAL

•MARITAL RELATION
STRESS
AGE
GENDER
ENVIROMENTAL
•ORGANIZATIONAL

•SOCIAL
How we perceive emotion
 How we perceive emotion

•Body posture
•Speech Patterns
•Gestures
 Emotional Intelligence
• Emotional intelligence (EI) is the ability to
identify, assess, and control the emotions of
oneself, of others, and of groups.
 Studies ….
• EQ has accounted for 80 % in the factors of
personal success.
• 80:20
• EQ is the most critical factor that keeps the best
performers ahead of the best performers.
• An authoritative survey reveals that the business
tycoons, political leaders and other renowned
personalities have one factor common among
them and it is their non-intellectual factor EQ
Emotional Intelligence

“Emotional intelligence is the

ability to identify and manage
your own emotions and the
emotions of others”.
 Five Components of Emotional
Intelligence
• There are four fundamental aspects of
EI
– Self-Awareness,
– Self-Management,
– Self Motivation
– Social Awareness,
– Relationship Management.
 Components of EI
• Self-awareness –
• The ability to recognize your own emotions and
how they affect your thoughts and behavior,
• know your strengths and weaknesses, and have
self-confidence.
• Self-management –
• The ability to control impulsive feelings and
behaviors, manage your emotions in healthy
ways,
• take initiative,
• follow through on commitments,
• adapt to changing circumstances.
 Components of EI
• Social awareness –
• The ability to understand the emotions, needs, and
concerns of other people,
• pick up on emotional cues,
• feel comfortable socially, and
• recognize the power dynamics in a group or
organization.
• Relationship management –
• The ability to develop and maintain good
• relationships, communicate clearly, inspire and
influence others, work well in a team, and
manage conflict.
“Women, on average, tend to be more aware
of their emotions, show more empathy, and
are more adept interpersonally.

Men on the other hand, are more self-

confident and optimistic, adapt more easily,
and handle stress better.”
— Daniel Goleman
 Understanding Self

Consciousness of one’s own Identity

Collection of memories that tell us
who we are
Define our character
Tells us about our existence
 Self Core
Competencies
Self Identity - Who am I
Self Concept - The mental image or perception
that one has of oneself.
Self Confidence – Ability to deal with problems
Self Image - one's conception of oneself or of
one's role
Self Awareness - Aware of oneself, including one's traits,
feelings, and behaviors.
Self Efficacy - Self-efficacy is the degree to which a person believes that he or she
can attain a goal.
Self Esteem – Overall evaluation of one’s worth
 Activity - 3
Name of the Activity : “ About Me Inventory”
Objective of the Activity : To be well aware of
what we as individuals our. An introspective
Approach to ourselves
Brief description of the Activity : Inventory
Attached
Learning outcome :
 Why Develop Self
Awareness
Brings changes in thought & interpretations
you make in your mind
Helps in achieving Success
Helps to create what you want
Helps in Personal and Professional
Relationships
 Technique 1 –
SWOT Analysis
A strategic planning method used to evaluate
the strengths, weaknesses / limitations ,
Opportunities and Threats involved in a
project or a business Venture
Setting of Objective should be done after
SWOT analysis has been performed
 Activity - 1
Name of the Activity : SWOT Analysis of Self
Objective of the Activity : Self Awareness and
Goal Setting
Description of the Activity : Pick up any one
problem you are facing and carry out a SWOT
Analysis
Learning Outcome
Technique 2
Johari Window
 The four
quadrants are:
Quadrant 1: Open Area
What is known by the person about
him/herself and is also known by others.
 Johari Window
Quadrant 2: Blind Area, or "Blind Spot"
What is unknown by the person about
him/herself but which others know. This can be
simple information, or can involve deep issues
(for example, feelings of inadequacy,
incompetence, unworthiness, rejection) which
are difficult for individuals to face directly, and yet
can be seen by others.
 Johari Window
Quadrant 3: Hidden or Avoided Area
What the person knows about him/herself
that others do not.
 Johari Window
Quadrant 4: Unknown Area
What is unknown by the person about
him/herself and is also unknown by others.
 Key Points:
In most cases, the aim in groups should be to develop the Open
Area for every person.
Working in this area with others usually allows for enhanced
individual and team effectiveness and productivity. The Open
Area is the ‘space’ where good communications and cooperation
occur, free from confusion, conflict and misunderstanding.
Self-disclosure is the process by which people expand the Open
Area by reducing the hidden area . Feedback is the process by
which people expand this area horizontally reducing the blind
area.
By encouraging healthy self-disclosure and sensitive feedback,
you can build a stronger and more effective team.
Experience and exposure helps the Unknown area to be
converted into open area, creating more opportunities in life.
 Activity -2
Name of the Activity – Awareness of Self
 through Johari Window
Objective of the Activity – Awareness of Self
Description of the Activity – All the students will
be given few traits, they have to place the
different traits in the four quadrants.
Learning outcome