Organizational Performance in Hospitals in Suriname. A Test of An Extended Version of DeLone and McLean S IS Success Model 2003 by DeLano Gefferie MBAIV
Survey method is a technique of data collection which
involves the use of questionnaires or interview schedules to study a large population that is too large for direct observation. Surveys are used to collect data for the purpose of descriptive, exploratory and explanatory studies. Surveys are used primarily to study individuals and groups. Surveys are used to measure variables with the set questions and to test hypothesis simultaneously. Survey method basically belongs to the positivist tradition/paradigm. Steps in Survey Method • After the identification of research problem, the researcher decides on which type of survey method for the study. • Conceptualisation and operationalisation of variables as survey questions. • Pilot test of the questionnaire with a small population. • Location of sample respondents to complete the questionnaire. • Organisation of the respondent’s answer in line with the set of questions. • Review of responses of the respondents. Principles of a good questionnaire • Clarity and unambiguity. • Avoidance of double-barreled questions. • Competence of the respondent to answer the question. • Relevant questions. • Non-biased items and terms. • Avoidance of leading questions. Types of surveys • Self-administered questionnaires. Advantages: • Cheaper and covers a wide geographical area. • It guarantees anonymity. • It discourages interviewer bias. • It can be well responded to by educated individuals. Disadvantages: • low response rate. • Lack control over the condition under which questionnaire is completed. Cont’d • Interviewer is not present to provide clarification on questions. • Not appropriate for illiterates. Telephone Interviews Advantages: • It can reach a large population of people. • It guarantees a high response. • It can be accessible to illiterates. • Clarification on questions can be provided. Disadvantages: • It is expensive. • Not able to reach people without telephone lines. • Poor telephone network can frustrate the interview. Face-to-Face Interview Advantages: • It guarantees the highest response rates. • It permits the longest and most complex questionnaire. • It allows interviewer to easily observe the surrounding. • Interviewer can provide some clarification for questions. Cont’d Disadvantages: • Expensive and energy consuming. • Interviewer bias. Merits of survey method • Ability to reach a large population.. • Questionnaires are good for measurement. • Convenient for data collection. • It allows for the collection of a wide range of questions. Demerits • Possibility of inappropriate questions. • Surveys are inflexible as it does not provide chance for modification in the event of new observation. • The problem of artificial response. Field research/Participant Observation Field research is a method of data collection where the researcher directly observes and participates in a small- scale social setting to collect data. It involves a direct face- to-face interaction with the “real people” in a natural social setting. Because of its nature, field research produces qualitative data – words, images and narration of personal experiences. Field researchers do the following: • Observe ordinary events and everyday activities as they happen in natural settings. Cont’d. • Direct involvement with people being studied. • The researcher uses many techniques as the situation demands. • Researcher observes, and take into consideration, the emotion of the people being interviewed and their surroundings. • Researchers spend a period of time studying their subjects and the environment.
Organizational Performance in Hospitals in Suriname. A Test of An Extended Version of DeLone and McLean S IS Success Model 2003 by DeLano Gefferie MBAIV