PHÂN TÍCH KINH DOANH (BA)

Chương 8

ĐÁNH GIÁ GIẢI PHÁP

(Solution Evaluation)
25/06/2024

Nguyễn Duy Thanh

(thanhnd@buh.edu.vn)
 AGENDA

 Introduction
 Core Concept Model in SE
 Measure Solution Performance
 Analyze Performance Measures
 Assess Solution Limitations
 Assess Enterprise Limitations
 Recommend Actions to Increase Solution Value

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 Knowledge Area Relationships

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 Overview of SE [5]

1. Measure Solution Performance

2. Analyze Performance Measures
3. Assess Solution Limitations
4. Assess Enterprise Limitations
5. Recommend Actions to Increase Solution Value

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 Business Analysis Value Spectrum

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 Core Concept Model in SE

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HUB - MIS (2024)
 8.1 - MEASURE SOLUTION
PERFORMANCE

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 MEASURE SOLUTION PERFORMANCE

• Measure Solution Performance describe performance

measures, which uses value which it adds to the enterprise

• Purpose: Define performance measures and use the data

collected to evaluate the effectiveness of a solution in relation
to the value it brings

• Description: Determine the value of a newly deployed or

existing solution. The measures used depend on the solution
itself, the context and how the organization defines value.

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HUB - MIS (2024)
 INPUT [2]

• Business Objective

• Implemented Solution (external)

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 ELEMENTS [3] (1 of 2)

• Define Solution Performance Measures

• Validate Performance Measures
• Collect Performance Measures

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 ELEMENTS [3] (2 of 2)

1. Define Solution Performance Measures:

— Quantitative Measures
— Qualitative Measures
2. Validate Performance Measures: Ensure that the assessment
of solution performance is useful; Business analysts validate the
performance measures and any influencing criteria with
stakeholders
3. Collect Performance Measures:
— Volume or Sample Size
— Frequency and Timing
— Currency.

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 GUIDELINES & TOOLS [4]

• Change Strategy
• Future State Description
• Requirements (validated)
• Solution Scope

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 TECHNIQUES [13]

1. Metrics & Key Performance Indicators (KPI)

2. Acceptance & Evaluation Criteria

3. Benchmarking & Market Analysis

4. Business Cases 8. Non-Functional Requirements Analysis

5. Data Mining 9. Observation

6. Decision Analysis 10. Prototyping

7. Focus Groups 11. Survey or Questionnaire

12. Use Cases & Scenarios

13. Vendor Assessment

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 (2) Acceptance & Evaluation Criteria

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 Elements

• Value Attributes
• Assessment
– Testability
– Measures.

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 Acceptance and Evaluation Criteria

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 (8) Non-Functional Requirement Analysis

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 Elements

• Categories of Non-Functional Requirements

• Measurement of Non-Functional Requirements
• Context of Non-Functional Requirements.

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 (12) Use Cases and Scenarios (p.356)

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 Elements

• Use Case Diagram

• Use Case Description.

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 Example of Use Case Diagram

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 STAKEHOLDERS [6]

• Customer
• Domain SME
• End User
• Project Manager
• Regulator
• Sponsor

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 OUTPUTS

• Solution Performance Measures: Measures that provide

information on how well the solution is performing or
potentially could perform.

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 8.2 - ANALYZE PERFORMANCE
MEASURES

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 ANALYZE PERFORMANCE MEASURES

• Analyze Performance Measures measures solution

performance task needs to be interpreted to be better
understood

• Purpose: Provide insights into the performance of a solution in

relation to the value it brings

• Description: In order to meaningfully analyze performance

measures, business analysts require a thorough understanding
of the potential value that stakeholders hope to achieve with
the solution.

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HUB - MIS (2024)
 INPUT [2]

• Potential Value

• Solution Performance Measures

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 ELEMENTS [5] (1 of 3)

• Solution Performance versus Desired Value

• Risks
• Trends
• Accuracy
• Performance Variances

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 ELEMENTS [5] (2 of 3)

1. Solution Performance versus Desired Value: Business analysts

examine the measures previously collected in order to assess
their ability to help stakeholders understand the solution’s value;
A low performing but potentially valuable solution, such as a core
process that is inefficient, can be enhanced to increase its
performance level

2. Risks: Performance measures may uncover new risks to

solution performance and to the enterprise. These risks are
identified and managed like any other risks…

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 ELEMENTS [5] (3 of 3)

3. Trends: When analyzing performance data, business analysts

consider the time period when the data was collected to guard
against anomalies and skewed trends
4.Accuracy: The accuracy of performance measures is essential to
the validity of their analysis; Business analysts test and analyze
the data collected by the performance measures to ensure their
accuracy
5.Performance Variances: The difference between expected and
actual performance represents a variance that is considered
when analyzing solution performance.

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 GUIDELINES & TOOLS [4]

• Change Strategy
• Future State Description
• Risk Analysis Results
• Solution Scope

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 TECHNIQUES [9]

1.Metrics & Key Performance Indicators (KPI)

2.Acceptance & Evaluation Criteria

3.Benchmarking & Market Analysis

4.Data Mining

5.Interviews 6. Observation

7. Risk Analysis & Management

8. Root Cause Analysis

9. Survey or Questionnaire
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 STAKEHOLDERS [4]

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 OUTPUTS

• Solution Performance Analysis: Results of the analysis of

measurements collected and recommendations to solve
performance gaps and leverage opportunities to improve value.

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 8.3 - ASSESS SOLUTION
LIMITATIONS

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 ASSESS SOLUTION LIMITATIONS

• Assess Solution Limitations is used to ascertain any

components to the solution

• Purpose: The purpose of Assess Solution Limitations is to

determine the factors internal to the solution that restrict the
full realization of value

• Description: Assessing Solution Limitations identifies the root

causes for under-performing and ineffective solutions and
solution components.

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HUB - MIS (2024)
 INPUT [2]

• Implemented Solution (external)

• Solution Performance Analysis

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 ELEMENTS [3] (1 of 2)

• Identify Internal Solution Component Dependencies

• Investigate Solution Problems
• Impact Assessment

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 ELEMENTS [3] (2 of 2)

1. Identify Internal Solution Component Dependencies:

Solutions often have internal dependencies that limit the
performance of the entire solution to the performance of the
least effective component
2. Investigate Solution Problems: When it is determined that the
solution is consistently or repeatedly producing ineffective
outputs, problem analysis is performed in order to identify the
source of the problem
3. Impact Assessment: Review identified problems in order to
assess the effect they may have on the operation of organization
or the ability of the solution to deliver its potential value.

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 GUIDELINES & TOOLS [3]

• Change Strategy
• Risks Analysis Results
• Solution Scope

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 TECHNIQUES [11]

1.Acceptance & Evaluation Criteria

2.Benchmarking & Market Analysis

3.Business Rules Analysis

4.Data Mining 7. Item Tracking

5.Decision Analysis 8. Lessons Learned

6.Interviews 9. Risk Analysis & Management

10. Root Cause Analysis

11. Survey or Questionnaire

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 (12) Item Tracking (p. 294)

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 Elements

• Item Record
• Item Management
• Metrics.

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 STAKEHOLDERS [6]

• Customer
• Domain SME
• End User
• Regulator
• Sponsor
• Tester

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 OUTPUTS

• Solution Limitation: A description of the current limitations of

the solution including constraints and defects.

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 8.4 - ASSESS ENTERPRISE
LIMITATIONS

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 ASSESS ENTERPRISE LIMITATIONS

• Assess Enterprise Limitations identifies root causes and

describes how enterprise factors limit value realization

• Purpose: The purpose of Assess Enterprise Limitations is to

determine how factors external to the solution are restricting
value realization

• Description: Solutions may operate across various organizations

within an enterprise, and therefore have many interactions and
interdependencies.

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HUB - MIS (2024)
 INPUT [3]

• Current State Description

• Implemented or Constructed Solution (external)

• Solution Performance Analysis

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 ELEMENTS [4] (1 of 2)

• Enterprise Culture Assessment

• Stakeholder Impact Analysis
• Organizational Structure Changes
• Operational Assessment

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 ELEMENTS [4] (2 of 2)

1. Enterprise Culture Assessment: The deeply rooted beliefs,

values, and norms shared by the members of an enterprise
2. Stakeholder Impact Analysis:
— Functions
— Locations
— Concerns
3. Organizational Structure Changes: There are occasions when
business analysts assess how the organization’s structure is
impacted by a solution
4. Operational Assessment: Determine if an enterprise is able to
adapt to or effectively use a solution.

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 GUIDELINES & TOOLS [5]

• Business Objectives
• Change Strategy
• Future State Description
• Risk Analysis Results
• Solution Scope

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 TECHNIQUES [18]
1. Benchmarking & Market Analysis
2. Brainstorming
10.Organizational Modelling
3. Data Mining
11.Process Analysis
4. Decision Analysis
12.Process Modelling
5. Document Analysis
13.Risk Analysis & Management
6. Interviews
14.Roles and Permissions Matrix
7. Item Tracking
15.Root Cause Analysis
8. Lessons Learned
16.Survey or Questionnaire
9. Observation
17.SWOT Analysis
18.Workshops
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 STAKEHOLDERS [5]

• Customer
• Domain SME
• End User
• Regulator
• Sponsor

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 OUTPUTS

• Enterprise Limitation: A description of the current limitations

of the enterprise including how the solution performance is
impacting the enterprise.

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 8.5 - RECOMMEND ACTIONS TO
INCREASE SOLUTION VALUE

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 RECOMMEND ACTIONS TO
INCREASE SOLUTION VALUE
• Recommend Actions to Increase Solution Value is to understand
the factors that create differences between potential value and
actual value

• Purpose: The purpose of Recommend Actions to Increase

Solution Value to recommend a course of action to align them

• Description: This focuses on understanding the aggregate of the

performed assessments; Recommendations generally identify
how a solution should be replaced, retired, or enhanced.

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HUB - MIS (2024)
 INPUT [2]

• Enterprise Limitations

• Solution Limitation

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 ELEMENTS [2] (1 of 2)

• Adjust Solution Performance Measures

• Recommendations

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 ELEMENTS [2] (2 of 2)

1. Adjust Solution Performance Measures: The performance of

the solution is considered acceptable but may not support the
fulfillment of business goals and objectives; An analysis effort to
identify and define more appropriate measures may be required
2. Recommendations:
— Do Nothing
— Organizational Change
— Reduce Complexity of Interfaces
— Eliminate Redundancy
— Avoid Waste
— Identify Additional Capabilities
— Retire the Solution…

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 GUIDELINES & TOOLS [3]

• Business Objectives
• Current State Description
• Solution Scope

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 TECHNIQUES [9]

1.Data Mining
2.Decision Analysis
3.Financial Analysis
4.Focus Groups
5.Organizational Modelling 6. Prioritization
7. Process Analysis
8. Risk Analysis & Management
9. Survey or Questionnaire
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 STAKEHOLDERS [5]

• Customer
• Domain SME
• End User
• Regulator
• Sponsor

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 OUTPUTS

• Recommended Actions: Recommendation of what should be

done to improve the value of the solution within the
enterprise.

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GAMES / QUIZ
HẾT