Operations and Logistics

Logistics
The process of planning, implementing, and controlling the efficient, effective flow and storage of goods, services and related information from their point of origin to point of consumption for the purpose of satisfying customer requirements Simply put, logistics is about getting things organized, getting things in the right place and then tearing everything down.

Concerts

Sporting events

Event Policies
Rules and policies made by event organizers: Proof of age may be required Umbrellas or sun shades are permitted but must not be opened during all artist stage performances. Concert management has the right to inspect all items brought into the venue including baskets and bags, and prohibited items will be confiscated. If it rains, the show will go on. The show will only be abandoned if conditions are dangerous. Refunds will only be available at the point of purchase, if a show is abandoned or cancelled. Alcohol and drugs are forbidden. Taking pictures is allowed.

Procedures: checklist
All the procedures 6 to 12 Months Ahead Yes No ___ ___Choose a theme ___ ___Visit potential sites ___ ___Get cost estimates (site rental, food, drinks, sound/lights, etc.) ___ ___Get bids for entertainment ___ ___Get bids for decorations ___ ___Decide on admission cost ___ ___Create sponsorship amounts/levels ___ ___Compile mailing list (individuals/businesses) ___ ___Check proposed date for potential conflicts, finalize date in writing ___ ___Get written contracts for site, entertainment, etc. ___ ___Develop alternative site (if event is outdoors) ___ ___Invite/confirm VIPs ___ ___Begin invitation design ___ ___Create logo for event ___ ___Order event announcements ___ ___Set marketing/public relations schedule ___ ___Develop press release and calendar listings ___ ___Select photographer; arrange for photos of VIPs, chairmen, honorees ___ ___Investigate need for special permits, licenses, insurance, etc.

Performance Standards
To evaluate the performance The criteria for performance standards could be:
Efficiency (i.e. Speed of setup) Accuracy (i.e. Checklist 100%) Revenue (i.e. Dollar sales per outlet) Courtesy (i.e. Customer feedback)

Examples: policies, procedures, performance standards

Marketing: image, sponsors, promotion Finance: cash, control expenses Media: press releases, interviews Cleaning and waste management Catering: food quantities, qualities, service