Professional Documents
Culture Documents
Group Members:-: Shashank Jhawar Jatin Khanna Rajender Soni Shivani Sharma Vipin Deswal
Group Members:-: Shashank Jhawar Jatin Khanna Rajender Soni Shivani Sharma Vipin Deswal
Group Members:-: Shashank Jhawar Jatin Khanna Rajender Soni Shivani Sharma Vipin Deswal
Your goals The employees goals The departments goals The organizations goals
Focus on performance issues Clear expectations Improvement Productivity Objectivity Accuracy Performance, not person
Communicate goals, mission, values, purpose Improve working relationships Improve management Identify and communicate strengths and areas for improvement Provide feedback Develop Monitor Support
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- What thoughts come to mind? - What went right, what went wrong?
Clear expectations Positive/constructive feedback on regular basis Understand evaluation criteria Involvement in goal setting
Elements Listening
Coaching Feedback
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Response
Follow-up
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Professional Purpose Listening vs. talking Performance, not personality Support Privacy
Start with positive I vs. you statements Factual Strategize Goal setting focus Resolution
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Have an open mind Avoid defensiveness Listen for meaning Seek out resolution Give guidance Utilize effectively
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Tone awareness
Scripting Focusing Responsiveness
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Define Brainstorm alternatives Identify causes Collect/analyze info Consensus Action plan
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SMART Goals:
Specific Measurable Attainable Relevant Time sensitive
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Destructive Conflict
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Constructive Conflict
Focus on issue Acknowledge Allow for venting Separate feelings from issues Active listening
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The conventional definition of management is getting work done through people, but real management is developing people through work.
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