Simplify End-To-End Processes Overview (ITR) (20240418)

ITR – E2E Processes
Sale - Exchange Service Event -

Standard
DRAF
T
Soln Scope Scenario # Scenario Name
Service Event - Standard Exchange HOI from Sales Office 2 leg service out of
End State E2E-502a
entitlement
Service Event - Standard Exchange HOI from Sales Office 3 leg service out of
End State E2E-502b
entitlement
End State E2E-502c Service Event - Standard Exchange HOI from DC 2 leg service out of entitlement
3 Confidential
DRAF
T
4 Confidential
E2E-502a: Service Event - Standard Exchange HOI from Sales Office 2 leg service out of entitlement DRAF
ASN to Customer
Highlights: (Discussed on 4/30/2019) T
 Driven by Service Event with parts shipped from Sales Office HOI after defective product
- Address -1st GTS return
VCP -
Front end Doctor PRS. Check Customer OSS  Service Notif & Sales order are created through interface from front end system
system SABRIX -ROHS 
- PPS
Check
Credit Check Each item has 3 SO item lines to handle replacement, defective return & service
 Return shipping label(s) (for only defective) to be sent to Customer
 Cust. Products receipt & Service Compl tracked in frontend & sent to S4 via interfaces
Customer  Defective returns received in E stock ,ZSOU output triggered to move to unrestricted
S/4 Activities
Quote
0 PGR
(Defective Location) RAR
Return Delivery Customer Invoice
(rec’d into E stock then (Revenue
6 13
ZSOU output to Recognition)
Order Passed unrestricted) ZRAY Billing
Z1 Service ZRAX order Valid 7
Sales Office Notificatio 2 ations
Order (RRB)
Includes IC
(CA11) n 3 MVT 653: 12 Billing for Admin
ATP Check charges
1
(SO Plant)
SO Acknowledgment 8
Yes
Goods Serv Ord
Delivery Outbound Settle
Delivery Issue conf (parts & Cost
Pick up No
9 10 services) 14
Details sent Only Delivery 11
On Failed HP Pickup Details sent
required ? MVT 631W 261W
Hold 5
9b EDI824 LH
9c EDI 945L if
9a EDI 940 needed
Service Order 6b EDI856
Create/Release 9d EDI 947 if needed
4 6c EDI 945L if needed
EDI856 +
9e EDI856
Return Label
6a Communication-
only 1 label per 10b ASN IDoc
product
10a EDI 856
Return Center InforNexus

3PL/LSP/Return Center
Carrier Standard
Custom
Good Part Trax
Defective Part return

E2E-502b: Service Event - Standard Exchange HOI from Sales Office 3 leg service out of entitlement DRAF
ASN to Customer
Highlights: (Discussed on 04/30/2019) T
 Driven by Service Event with parts shipped from Sales Office HOI after defective product
-1st GTS -VCP - return
Customer 
Front end Address PRS. Check
Credit Check OSS Service Notif & Sales order are created through interface from front end system
Doctor -ROHS
system SABRIX
Check - PGS (Fraud  Each item has 3 SO item lines to handle replacement, defective return & service
& CC check)  Return shipping label(s) alongwith empty box (for only defective) to be sent to Customer
Customer
S/4 Activities 9f
POD
Quote
0 PGR
(Defective Location)
Return Delivery rec’d into E stock then ZSOU Customer Invoice RAR
6 output to unrestricted) 13 (Revenue
Order Passed Recognition)
Z1 Service ZRAY Billing
ZRAX order Valid 7
Sales Office Notificatio 2 ations
Order (RRB)
MVT 653 Includes IC
(CA11) n 3 12 Billing for Admin
1 ATP Check Outbound Delivery charges
(Box)
(SO Plant) 4a
8 Failed
Service Order Settle
Outbound Goods
confirmation
SO Acknowledgment Delivery Issue (parts & services) Cost
Yes PGI – 9 10 11 14
Delivery 6b EDI856 confirmation of
On service
Hold
Pick Up 4f MVT 631W 261W
Details sent
HP Pickup
required ?
6c EDI 945L if needed
9b EDI824
LH
5 No
Service Order Only Delivery 9c EDI 945L if needed
Create/Release Details sent 9a EDI 940
4
9d EDI 947 if needed
EDI856 +
Return Label EDI824 4d 9e EDI856
6a Communication-
only 1 label per 10b ASN IDoc
product EDI856 4e
10a EDI 856

Return Center 3PL/LSP/Return Center
Carrier Standard
Good Part InforNexu
s Custom
Defective Part return 4b EDI940 Trax
Box Shipper
4c
E2E-502c: Service Event - Standard Exchange HOI from DC 2 leg service out of entitlement DRAF
ASN to Customer Highlights: (Discussed on 04/30/2019)

T
Driven by Service Event with parts shipped from DC HOI after defective product return
-1st GTS -VCP -  Service Notif & Sales order are created through interface from front end system
Customer
Front End Address PRS. Check Credit Check OSS  Each item has 3 SO item lines to handle replacement, defective return & service
System Doctor SABRIX -ROHS - PGS (Fraud
 Return shipping label(s) (for only defective) to be sent to Customer
& CC check)
Check
 IC billing performed between DC & Sales office entities
Customer
S/4 Activities
Quote 9f
0 Order
Valida Passed POD
ZRAX
tions
order
3 Customer
Sales Office Z1 Service
2 Billing
Invoice
RAR
ATP Check Order (Revenue
(US11) Notification (DC Plant) Failed 12 (AR) Recognition
1 8 13 )
On Hold Service Order
confirmation
(parts & services
11 Settle
SO Acknowledgment Invoice Cost
261W entry (AP)
15
14b
Service HP Pickup LH/
Order required ? S4
4
Yes
5
Delivery
No Pick Up
Only Delivery Details sent
Details sent Outbound Goods IC Billing
Delivery Issue Overhead Cost
9 10 14a
Return PGR (Defective Location MVT

10a 631:
DC (US21) Delivery rec’d into E stock then ZSOU output 9b EDI 824
6 to unrestricted)
v
EDI 856
MVT 653: 9c EDI 945L if
6a 7 needed
6b EDI 856 9d EDI 947 if needed
EDI856 +
Return Label 6c EDI 945L, if needed 9a Edi 940 9e EDI 856
Communication- 10b ASN IDoc
only 1 label per I/C Credit
product 7a
Return
InforNex
Center Carrie us
Standard
r
3PL/LSP/Return
Center Custom
Trax
Physical Goods Flow
Sale - Exchange Service Event -
Advance
DRAF
T
End State E2E-501a Service Event - Advance Exchange HOI from sales office out of entitlement
End State E2E-501b Service Event - Advance Exchange HOI from DC out of entitlement
End State E2E-501c Service Event - Advance Exchange from same region out of entitlement
End State E2E-501d Service Event - Advance Exchange from cross region out of entitlement
End State E2E-501e Service Event - Advance Exchange HOI from sales office under entitlement (In Time return)
End State E2E-501f Service Event - Advance Exchange HOI from sales office under entitlement (Grace Period return)
End State E2E-501g Service Event - Advance Exchange HOI from sales office under entitlement (No return)
Interim INT-581 Service Event - Advance Exchange from cross region out of entitlement
End State E2E-518a Service Event - Advance Exchange Full SOI from Sales Office out of entitlement (In Time Return)
End State E2E-518b Service Event - Advance Exchange Full SOI from DC out of entitlement (In Time Return)
Service Event - Advance Exchange Full SOI from Sales Office out of entitlement (Grace Period
End State E2E-518c
Return)
End State E2E-518d Service Event - Advance Exchange Full SOI from DC out of entitlement (Grace Period Return)
End State E2E-518e Service Event - Advance Exchange Full SOI from Sales Office out of entitlement (No Return)
End State E2E-518f Service Event - Advance Exchange Full SOI from DC out of entitlement (No Return)
End State E2E-518g Service Event - Advance Exchange Full SOI from Sales Office under entitlement (In Time Return)
End State E2E-518h Service Event - Advance Exchange Full SOI from DC under entitlement (In Time Return)
9 Confidential
DRAF
T
End State E2E-518i Service Event - Advance Exchange Full SOI from Sales Office under entitlement (Grace Period Return)
End State E2E-518j Service Event - Advance Exchange Full SOI from DC under entitlement (Grace Period Return)
End State E2E-518k Service Event - Advance Exchange Full SOI from Sales Office under entitlement (No Return)
End State E2E-518l Service Event - Advance Exchange Full SOI from DC under entitlement (No Return)
End State E2E-520a Service Event - Advance Exchange Partial SOI from Sales Office out of entitlement (In Time return)
End State E2E-520b Service Event - Advance Exchange Partial SOI from DC out of entitlement (In Time return)
End State E2E-520c Service Event - Advance Exchange Partial SOI from Sales Office out of entitlement (Grace Period return)
End State E2E-520d Service Event - Advance Exchange Partial SOI from DC out of entitlement (Grace Period return)
End State E2E-520e Service Event - Advance Exchange Partial SOI from Sales Office out of entitlement (No return)
End State E2E-520f Service Event - Advance Exchange Partial SOI from DC out of entitlement (No return)
End State E2E-520g Service Event - Advance Exchange Partial SOI from Sales Office under entitlement (In Time return)
End State E2E-520h Service Event - Advance Exchange Partial SOI from DC under entitlement (In Time return)
End State E2E-520i Service Event - Advance Exchange Partial SOI from Sales Office under entitlement (Grace Period return)
End State E2E-520j Service Event - Advance Exchange Partial SOI from DC under entitlement (Grace Period return)
End State E2E-520k Service Event - Advance Exchange Partial SOI from Sales Office under entitlement (No return)
End State E2E-520l Service Event - Advance Exchange Partial SOI from DC under entitlement (No return)
10 Confidential
DRAF
T
End State E2E-501h Service Event - Advance Exchange HOI from DC under entitlement (In Time return)
End State E2E-501i Service Event - Advance Exchange HOI from DC under entitlement (Grace Period return)
End State E2E-501j Service Event - Advance Exchange HOI from DC under entitlement (No return)
End State E2E-501K* Service Event - Advance Exchange HOI “ARC-Ship only” from DC under entitlement (no Part return)
End State E2E-501L Service Event - Advance Exchange HOI “Ship only” from DC under entitlement (no Part return)
End State E2E-501M Service Event - Advance Exchange HOI “Ship only” from DC under entitlement (In time return)
End State E2E-501N Service Event - Advance Exchange HOI “Ship only” from DC under entitlement (Grace Period return)
End State E2E-501O Service Event - Advance Exchange HOI “Ship only” from DC under entitlement (no return)
* Reviewed by GTS, Customs & compliance teams
11 Confidential
E2E-501a: Service Event - Advance Exchange HOI from sales office out of entitlement DRAF
ASN to Customer Highlights: (Discussed on 02/28/2019 & 04/15/2019)
 Driven by Service Event with parts shipped in advance from Sales Office HOI
T
 Service Notif & Sales order are created through interface from front end system
-1st GTS -VCP -Customer  Each item has 3 SO item lines to handle replacement, defective return & service
Address
Front End
System Doctor
PRS.
SABRIX
Check
-ROHS
Credit Check
- PGS (Fraud &
OSS  Return shipping labels (for defective & unused) to be sent to Customer
Check CC check)  Cust. Products receipt & Service Compl tracked in frontend & sent to S4 via interface
 Return pickup determined & all return steps managed through Return Window monitoring
Customer
S/4 Activities
Passed
Quote
0 Outbound Goods Invoice(
Delivery Unused
(Unused part) Issue part) ZIB
13e RAR
13d 13f Customer Invoice
Z1 Service Order 11 (Revenue
Goods Issue MVT 261
Notificatio ZRAX order* Valid Outbound Recognition)
Sales Office ations Delivery (Cust
n 2 ** Consignment)
(CA11, PE11) 1 3
5
7 Settle Cost
ATP Check
(SO Plant) MVT 631 ZRAY Billing 19 Includes IC
Billing for Admin
4 Order (RRB) charges
Physical Goods Flow
Including
SO Acknowledgment Passed Quotation No No
10
Monitor Carrier
Failed Serv Ord NO No Yes Grace
Service Order
conf (parts return
picked / Return Yes
On Hold Create/Release Window
Matl
Returned?
Window
Expiry.
period
& services) expired?
8 9
13 13a 13b 13g
6a EDI824 HP Pickup
Yes 12a
Yes PGR
required ?
EDI940 12 rec’d into E stock Recd in
5b EDI945L Return No
6b then ZSOU output Grace
if needed Delivery period?
to unrestricted)
14 MVT 653 (Def) 13h
6c EDI947 MVT 632 (Unused)
12c
Return Center if needed 17
12b
EDI856
Yes
6d EDI856 16a EDI856
16
bv EDI945L if needed
Is ZIB No
Scout Return Return created
LLP/LSP 17b 18
Center Center
6 Trax ASN PGR
15 16
Yes
Credit Request/Memo
18a
Standard
Custom
E2E-501b: Service Event - Advance Exchange HOI from DC out of entitlement DRAF
Front End Address PRS.
-1st GTS
Check
ASN to Customer
-VCP -Customer
Credit Check
Highlights: (Discussed on 4/15/2019)
 All process steps identical to E2E-501a except
T
System Doctor SABRIX -ROHS - PGS (Fraud & OSS 2 parts ordered and shipped (one consumed )
Check CC check) inventory shipped out of DC
Intercompany between DC to Sales office
Quote IC Credit to S.Office upon return of defective/unused inv.
Customer 0 S/4 Activities Passed
Order
Z1 Service ZRAX
Valid
Notification Order
ations
1 2
Sales Office ATP Check
3 Customer
Invoice Invoice
Credit RAR
(US11, US13) On Failed (DC Plant) Memo (Unused Entry AP (Revenue
4 ZRAY ZIB 25 part) (unused part)
Hold SO Acknowledgment Passed Billing Customer
Wait for
21c 21e
Recognition)
next billing
Order Invoice Yes batch job
(RRB) (AR)
25b
11 12 Is Inv. LH
No ZM01 Ser (ZIB/Z NO /S4
Order Serv conf
(parts &
SF2)
Create/Relea
services) created
se
10 25a
9 Invoice Invoice
MVT 261 Entry AP Entry AR
24b
11b
Settle Cost
26
Physical Goods Flow
Includes IC
Billing for Admin
charges
No No
Carrier
HP Pickup NO
Monitor picked / No Return
Window
Grace period Yes
return Matl expired?
required ? Expiry.
ZIIC IC Window Returned?
Yes 22
ZRLF Customer 14 19 20 21
Billing
Outbound Consigned
(Mat + Non
Delivery GI
Material Yes Yes No
EDI 824 5 7 Spend)
6a Virtual Virtual
PGR IC Inv
13 15b
DC (US21) 5a MVT 631
ZRLR
Return
rec’d into E stock Recd in
Grace
Outbound
Delivery
Goods (Unused
then ZSOU output
6b EDI 945L if needed Delivery period? (Unused part) Issue part)
to unrestricted)
15 23 21a 21b 21d
EDI940 6e EDI 856 MVT 653
MVT 633
+ Return Label EDI 947 if needed 18 (Def)
6c MVT 632 IC
Comm. Yes Credit
Return Center 15a (Unused)
Billing
24a
6d EDI 856 17b EDI945L if
needed
15c 17a EDI85
6
EDI856
Scout 3PL
LSP Return
Trax 3PL Return Center Standard
6 Center ASN PGR
16 17 Custom
E2E-501c : Service Event - Advance Exchange from same region out of entitlement DRAF
-1st ASN to Customer
T
GTS -VCP - Highlights: (Discussed on 4/15/2019)
Front End Address PRS. Check Customer
Credit Check OSS  All process steps identical to E2E-501a except
System Doctor SABRIX -ROHS - PGS (Fraud inventory shipped out of other Sales office
Check & CC check)
Intercompany between SO (Issuing)  DC  So (Recv)
S/4 Activities
Customer Order Goods Invoice
ZRAX (Unused
Quote order
Valid Issue
ATP ation part)
0 3 Check Passed 18b Customer
(SO
4 18c Invoice
plant) Outbound ZRAY (AR) RAR
Passed Failed Delivery Ser Conf Billing 11 (Revenue
(Unused part) (Parts &
Order
Services) Recognition)
Z1 Service Service 18a MVT (RRB)
9
Notification Order On 261 10 Settle
1 2 Hold
Cost
4b 22
Includes IC
HP Pickup No
Monitor
Carrier picked / No No No Billing for Admin
required ? Return
Matl Returned? charges
Ser Order 12 Window
17 Return Grace Yes
26 Yes
Create/Rele Window Period
Sales Office No Cust ase Yes Yes Expiry. expired?
Yes Back Outbound 8 18 19
(PE11 order ? Delivery
Consigned
GI
5 6 7
MVT
631
Is Inv.
(ZIB/Z LH/
Wait for
Follow E2E- SF2) next
S4
No
511 Process PGR created No billing
5b Return rec’d into E stock then ZSOU Recd in Yes 21a batch job
Delivery output to unrestricted) Grace 21b
13 period?
16 20
MVT 653 (Def)
MVT 632 (Unused) Yes
Credit
Request/Memo
14a
21
Label
Return Center Communication
15b EDI945L if needed
15a EDI856
Return Return
Physical Goods Center Center Standard
Flow Carrier ASN PGR
14 15 Custom
E2E-501d: Service Event - Advance Exchange from cross region out of entitlement
Highlights: (Discussed on 4/15/2019) DRAF
 All process steps identical to E2E-501a except
InforNe
inventory shipped out of other Sales office
Intercompany between SO (Issuing)  Regional DC 1
T
xus  Regional DC 2  So (Recv)
Customer Customer
Sales order
SO
Inventory
Yes E2E-501A
will be used
S/4 Activities Virtual
Delivery
Virtua
l PGI
Follow on SO
process based
1 Available
2 (Customer 28 on SO type
Virtual Sales order) 29
Inbound IC PO
Goods 27 Invoice
No Delivery
Receipt Receipt
Sales Office IC PR IC PO
25
26
24b
(PE11) 3 4
MVT 101:
Physical Goods Flow
Virtual Virtual Virtual

Inbound IC IC PO
Goods Outbound Goods
IC SO IC PR IC PO Delivery Billing Invoice
Receipt Delivery Issue for SO
5 6 7 20 22 Receipt
21 23 24a
19b
DC (PA21) MVT 101: MVT 601:
LH/
Change item Virtual Virtual IC Billing for S4
Return IC Virtual Virtual
IC SO cat on SO. SO with Return IC Return SO Return IC
Comm. to
Outbound Goods
8 block Manual SO Goods
Delivery 19a Billing
supply Sales Receipt Issue
DC (EMEA) Office
11 release Delivery
17 18
14b
block 15 16
(Manual) MVT 101: MVT 601:
9
Manually communicate
that order has shipped
Sales Office Return IC

PO Return Return goods ICPO Invoice
(DE11)
10 Delivery Issue Receipt/credit
12 13 14a
Standard
Custom
E2E-501e : Service Event - Advance Exchange HOI from sales office under entitlement (In Time return) DRAF
KCI to Customer Highlights: (Reviewed on 08/21/2019) - TBR
 Customer order 2 parts that are both returnable
T
-1st GTS
Front End System
Address PRS.
SABRIX
Check OSS  Consumption on 1 part
Doctor -ROHS
ATP Check  Customer returns Defective + Unused material before In time window expiry
check  If customer only orders 1 part then Unused flow can be ignored.
Customer S/4 Activities

Quote if
uplift req
1 Passed
ZRAY Billing RAR
Order Order (RRB)
ZFC1 Customer (Revenue
Valida Serv Ord Including Invoice with Recognition)
tions conf Quotation with 100 % warranty

Z1 Service ZRAX (services)
100% material
discount and
5 discount
Notification order 9 (consumes stock Uplift Charges if
2 3 from Cust
ATP check Failed consigned)
applicable
4 MVT 261W 11
Service Order 10
On Hold Create/Release
8 Follow Grace
SO Acknowledgment Period Return
Process
NO 14
Cust omer
Credit
invoice
Sales Office Has
PGR 15b
LSH/4
customer
(CA11, ZRLR returned In
Yes Defective /Unused
PE11) Return time part received
Delivery window ? rec’d into E stock
(Defective 13 then ZSOU output to
& Unused) unrestricted)
Outbound Goods Issue (Stock 12
Delivery moved from FG > Cust 15 MVT 653 (Def)
6 MVT 632 (Unused)
Consignment)
7
MVT
15b
6b EDI 824 631 14a EDI 856
6c EDI 945L if needed 12a EDI 856 14a EDI 945L if needed

6a
EDI940 6e EDI 856 Settle Cost
16
6f EDI 856
Standard
InforNex
Custom
LSP / 3PL us
Trax
Physical Goods Flow
E2E-501f : Service Event - Advance Exchange HOI from sales office under entitlement (Grace Period return) DRAF
KCI to Customer Highlights: (Updated on 11/11/2019) - TBR
T
-1st GTS
Front End System
Address PRS.
SABRIX
Doctor -ROHS
ATP
Check  Customer returns Defective + Unused material before late window expiry
Check
 If customer only orders 1 part then Unused flow can be ignored.
S/4 Activities
Customer
RAR
Quote if ZRAY Billing (Revenue
uplift req Order (RRB) ZFCI Customer Invoice Recognition)
1 Passed Serv Ord 12
Including with
conf (parts & Quotation with
Order 100 % warranty discount
services) 100% material
Valida 9 and Uplift Charges if
discount
tions applicable
Z1 Service ZRAX (consumes stock
11
5 from Cust
Notification order consigned)
2 3 ATP check Failed MVT 261W
10 Yes Follow No
4 Follow In Time Return process
Service Order return window
On Hold Create/Release process
8 15
SO Acknowledgment NO
Grace period
expired?
17
In time Return
Sales Office Window NO LSH/4
Expiry.
(CA11,
14
PE11)
Goods Issue (Stock moved Update SO with billing YES MVT 633
Outbound from FG > Cust line item cat (ZRLN Def
Delivery Consignment 7 + ZINR Unused) Virtual
6 Deilvery +
PGI
(Unused))
MVT 631 16a ZXl2 ZSF2
Billing line (unused)
Return item Customer
PGR
6b EDI 824 Delivery (Defective & processed Invoice
Original Unused (Defective + (Defective) (All parts)
Unused) rec’d into E stock
Return Delivery item Unused ) 16b 17
6c EDI 945L if needed then ZSOU output to
cancelled (ZRUN) (ZRRE + unrestricted)
and recreated ZRUN) item) Is Inv. Wait for
(ZRG1) 18b
6d EDI 947 if needed 13 18 MVT 653 (Def) (ZIB/Z next billing Yes
16c MVT 653 (Unused) ZREI Customer
6a SF2) batch job Credit Memo
19b
EDI940 6e EDI 856 16a
created (Defective &
EDI 856 EDI 856 13a 18a EDI 856 NO Unused)
19a
19
EDI 16b
856c 18b EDI 945L if needed Settle Cost
16c EDI 945L if needed 20
6f EDI 856
Standard
Scout
LSP/3PL Custom
Trax
Physical Goods Flow
E2E-501g : Service Event - Advance Exchange HOI from sales office under entitlement (No Return) DRAF
T
-1st GTS
Front End System
Address PRS.
SABRIX
Doctor -ROHS
ATP
Check  Customer does not return any part
Check
S/4 Activities
Customer
RAR
uplift req Order (RRB) Recognition)
1 Passed Serv Ord ZFCI Customer Invoice 12
Including
conf (parts & Quotation with 100 % warranty discount
Order services) and Uplift Charges if
100% material
Valida 9 discount applicable
ZRAX tions (consumes stock 11
Z1 Service
5 from Cust
Notification order consigned)
2 3 ATP check Failed MVT 261W
10 Yes Follow No
4 Follow In Time Return process
Service Order return window
On Hold Create/Release process
8 15
Grace period
expired?
17
In time Return
Sales Office ZSF2 Customer Invoice (All parts) Window yes LSH/4
Expiry.
(CA11,
14
PE11) Update SO with billing
Goods Issue (Stock moved
line item cat (ZRLN Def YES MVT 633
Outbound from FG > Cust + ZINR Unused)
Delivery Consignment 7 Virtual
6 Deilvery +
MVT 631 PGI
(Unused))
16a ZSF2
ZSF2
Billing line
Customer
Original Unused item
EDI 824 Invoice
6b Return Delivery Return Delivery
processed
(All parts)
item cancelled (Defective)
(Defective + 17
All Return 16b
6c EDI 945L if needed (ZRUN) and Unused )
Delivery items
recreated (ZRRE + ZRUN)
cancelled
(ZRG1) item)
(Defective +
6d EDI 947 if needed 16c 13
6a Unused)
18
Settle Cost
EDI940 6e EDI 856 16a 18
EDI 856 EDI 856 13a
EDI 16b 18b EDI856
16c
856c C
EDI 945L if needed 18c EDI 945L if needed 6f EDI 856
Standard
InforNex
LSP/3PL usTrax Custom
Physical Goods Flow

E2E-501h : Service Event - Advance Exchange HOI from DC under entitlement (In Time return) DRAF
T
-1st GTS
Front End System
Address PRS.
SABRIX
Doctor -ROHS
ATP Check  Customer returns Defective + Unused material before In time window expiry
check  If customer only orders 1 part then Unused flow can be ignored.

Quote if
uplift req
1 Passed
Updates billing order with Def Return ZRAY Billing RAR
Order ZFC1 Customer
credit data Order (RRB) (Revenue
Valida Serv Ord Including Invoice with Recognition)

100% material
discount and
Sales Office 5 discount
(CA11, 2 3 ATP check Failed from Cust
applicable I/C Accounts
consigned)
PE11) 4
Service Order
MVT 261W 10 11 receivable
11A
Customer
8 Follow Grace credit
SO Acknowledgment Period Return I/C Accounts 15c
Process Payable)
NO 14 11b
Has LSH/4
customer PGR
Yes – send data to GTS Return Yes Defective /Unused ZITG IC
to print shipping returned In
Delivery time part received Credit
invoice ZRLR rec’d into E stock (Def return)
window ?
(Defective 13 then ZSOU output to 15b
Outbound & Unused) unrestricted)
Delivery Goods Issue (Stock Is 12
moved from FG > Cust Customer 15 MVT 653 (Def)
ZRLF MVT 632 (Unused)
6 Consignment) from ZIIC IC
7 Indent Billing
country? (def 15b
7b consumption)
6b EDI 824 MVT 631 14a EDI 856
DC 11b
No
Invoice
6d EDI 947 if needed not
6a required
7c
16
6f EDI 856
Standard
Scout
Custom
LSP / 3PL
Trax
Physical Goods Flow
E2E-501i : Service Event - Advance Exchange HOI from DC under entitlement (Grace Period return) DRAF
T
-1st GTS
Front End System
Address PRS.
SABRIX
Doctor -ROHS
ATP
Check  Customer returns Defective + Unused material before late window expiry
Check
S/4 Activities
Customer
RAR
Quote if ZRAY Billing Follow No (Revenue
uplift req Order (RRB) Return process Recognition)
Including
100% material
Z1 Service Yes Settle Cost
5 from Cust
Sales Office Notification order consigned) Is
24
2 ZREI Customer
(CA11, 3 ATP check Failed 10 ZXL2/Z Yes Credit Memo
4 MVT 261W Follow In Time
PE11) Service Order return window SF2 (Defective &
Create/Release Unused)
On Hold process created 23c
8 15 NO23a
SO Acknowledgment
Grace period
NO expired?
19
NO ZSF2
In time Return Customer
Window Invoice
Expiry. (Unused
14 Continue monitoring the parts)
ZIB invoice creation 18b
Goods Issue (Stock moved Update SO with billing YES MVT 633
(Batch Job activity)
Outbound from FG > Cust line item cat (ZRLN Def 23b
Delivery Consignment 7 + ZINR Unused) Virtual
6 Deilvery +
PGI
(Unused)) ZIVI I/C
MVT 631 17 Billing line
item
DC Return PGR
processed
6b EDI 824 Delivery (Defective &
Original Unused Unused) rec’d into
E ZITG I/C (unused)
(Defective +
Return Delivery item stock then ZSOU Customer 18 ZXL2
Unused ) IC Billing
6c EDI 945L if needed cancelled (ZRUN) output to Credit Memo (Def bill
(ZRRE + (def
and recreated ZRUN) item) unrestricted) (Defective & consumption) to cust)
(ZRG1) 13 MVT 653 (Def) Unused) 11b 11C
6d EDI 947 if needed 16c 20 MVT 653 (Unused)
6a 23
EDI940 6e EDI 856 16a

EDI 856 EDI 856 13a 21a EDI 856
EDI 16b 20b
856c 22b EDI 945L if needed
16c EDI 945L if needed 6f EDI 856
Standard
Scout
LSP/3PL Custom
Trax
Physical Goods Flow
E2E-501J : Service Event - Advance Exchange HOI from DC under entitlement (No Return) DRAF
T
-1st GTS
Front End System
Address PRS.
SABRIX
Doctor -ROHS
ATP
Check  Customer does not return any part
Check
S/4 Activities
Customer
RAR
uplift req Order (RRB) Recognition)
Including
100% material
Z1 Service Follow No
5 from Cust
Sales Office Notification order consigned)
Return process
2 3
(CA11, ATP check Failed MVT 261W
10 Yes
4 Follow In Time
PE11) Service Order return window ZSF2
On Hold Create/Release process Customer
8 15
SO Acknowledgment NO ZSF2 Billing
(Def bill Grace period (Unused
to cust) expired? parts)
11C 17 17b
In time Return yes
Window LSH/4
Yes – send data to GTS Expiry.

to print shipping 14
Update SO with billing
invoice line item cat (ZRLN Def
Goods Issue (Stock moved YES MVT 633
Outbound from FG > Cust + ZINR Unused)
Delivery Consignment 7 Is Virtual
6 Customer Deilvery +
MVT 631 from No PGI
Indent (Unused))
country? 16a
DC 7b
Original Unused
6b EDI 824 Return Delivery Return Delivery
item cancelled Invoice
(Defective + IZIVI /C ZIIC IC
All Return not
6c EDI 945L if needed (ZRUN) and Unused )
Delivery items Billing Billing
recreated (ZRRE + ZRUN) required (Unusedl (def
cancelled
(ZRG1) item)
(Defective + 7C parts) consumption)
6d EDI 947 if needed 16c 13 Settle Cost 17 11b
6a Unused)
18 19
EDI940 6e EDI 856 16a
EDI 856 EDI 856 13a
EDI 16b 18b EDI856
16c
856c C
Standard
Scout
LSP/3PL Custom
Trax
Physical Goods Flow
E2E-501K : Service Event - Advance Exchange HOI “ARC-Ship only” from DC under entitlement (no Part return) DRAF
 Customer order parts where only unused is returnable
T
-1st GTS -VCP -Customer
ARC
Address PRS.
SABRIX
Check Credit Check
- PGS (Fraud & CC
OSS  Outbound and unused line only created
Doctor -ROHS
Check check)  Consumption from SAP upon GI on outbound parts, then no return
Passed
RAR
Order Customer Invoice (Revenue
Valida Serv Ord with Recognition)
tions conf 100 % warranty

Z1 Service ZRAX (services) discount and RAR is out of scope
4 Revenue is posted on
Sales Office
Notification order 8 Uplift Charges if Trade Invoice Trade Invoice for
1 2 1100008 Trade AR MUST = Zero
EMEA ATP check Failed applicable Advance Exchange
3 10 Db 4000005 Revenue
Service Order Cr 4506018 Entitlement Disc
Create/Release Goods Issued from Stock ZRAY Billing
On Hold Order (RRB) Settle Cost
7 Cr 1355001 CS Intransit
Including 12
SO Acknowledgment Db 5000008 Invoice AP
Yes – send data to GTS Consumption
Quotation with
I/R
to print shipping 100% material
10b
discount Part Settlement
invoice (consumes stock Db 5000041 Part Trans In
from Cust IC AP Cr 5000061 Part Trans Out
consigned) Cr 2090010 IC AP LSH/4
9 Db 5121002 Logistics
Is
DB 5121003 Inventory Hold
Customer Goods Issued from Stock Db 5090002 IC LOM
from Db 1355001 CS Intransit Db 5090002 IC LOM Group NMCA Logistics
Indent Cr 1352000 Spare Good Cr xxxxxxx Tax Liabilities Db 5000042 Logistics In
country? Db xxxxxxx Tax Receivables Cr 5000059 Logistics Out
6b Db 1355001 CS Intransit
Outbound Goods Issue (Stock
Delivery Consumption
moved from FG > Cust
5 Consignment)
message from SAP NMCA Inventory Hold
6 (based on KDD) Settlement
Db 5000043 Inventory Hold In
MVT 631 No 5000060 Inventory Hold Out
DC 5b EDI 824 Acct Doc: N/A I/C Invoice
EMEA 10a IC AR Invoice
5c EDI 945L if needed Db 1190010 IC AR
Cr 1355001 CS Intransit
Cr 5121002 Logistics
5d EDI 947 if needed Cr 5121003 Inventory Holding
Invoice Db 5090001 IC COGS
5a Cr 4090001 IC Sales
not Cr 4090009 IC Mark Up
EDI940 5e EDI 856 required Cr 4090002 IC Sale Group
6c
5f EDI 856
Standard
Scout
Custom
LSP / 3PL
Accounting
Trax Entries
Physical Goods Flow
E2E-501L : Service Event - Advance Exchange HOI “Ship only” from DC under entitlement (no Part return) DRAF
 Customer order parts where only unused is returnable
T
-1st GTS
Front End System
Address PRS.
SABRIX
Check OSS  Outbound and unused line only created
Doctor -ROHS
ATP Check  Consumption on outbound parts then no return
check  If outbound part is not consumed then unused material is expected

Quote if
uplift req
1 Passed
ZRAY Billing RAR
Order Order (RRB)
Customer Invoice (Revenue
Valida Serv Ord Including with Recognition)

100% material
discount and
Sales Office 5 discount
(CA11, 2 3 ATP check Failed from Cust
applicable
consigned)
PE11) 4
Service Order
MVT 261W 10 11a
8
SO Acknowledgment
LSH/4
IC Invoice
11b
Delivery moved from FG > Cust
6 Consignment)
7
MVT 631
DC 6b EDI 824 Acct Doc: N/A

6a
16
6f EDI 856
Standard
InforNex
Custom
LSP / 3PL us
Trax
Physical Goods Flow
E2E-501M : Service Event - Advance Exchange HOI “Ship only” from DC under entitlement (In Time return) DRAF
 Customer order parts that only unused is returnable
T
-1st GTS
Front End System
Address PRS.
SABRIX
Doctor -ROHS
ATP Check  Unused Consumption on outbound parts then unused part to be returned
check  Unused part returned in time

Quote if
uplift req
1 Passed
RAR
Order ZRAY Billing Customer Invoice (Revenue
Order (RRB) with Recognition)
Valida Serv Ord Including
Z1 Service ZRAX (services) 100% material discount and
Sales Office 5
Notification order 9 discount
(Unused
Uplift Charges if
(CA11, 2 3 ATP check Failed Consumption applicable
PE11) 4
Service Order
10 11a
On Hold Create/Release customer

8 Follow Grace credit
SO Acknowledgment Period Return Invoice
Process 15d
NO 14
Has LSH/4
customer PGR IC credit
Yes Unused part
Return returned In Invoice
time received rec’d into E 11b
Delivery
window ? stock then ZSOU
(Unused)
13 output to
unrestricted)
12 I/C credit
Delivery Invoice
moved from FG > Cust 15 MVT 632 (Unused)
6 15c
Consignment)
7
15b
MVT 631
6b EDI 824 14a EDI 856
DC Acct Doc: N/A

6a
16
6f EDI 856
Standard
InforNex
Custom
LSP / 3PL us
Trax
Physical Goods Flow
E2E-501N : Service Event - Advance Exchange HOI “Ship Only” from DC under entitlement (Grace Period return)DRAF
T
-1st GTS
Front End System
Address PRS.
SABRIX
Doctor -ROHS
ATP
Check  Unused Consumption on outbound parts then unused part to be returned
Check
 Unused part returned within Grace Period
S/4 Activities
Customer
RAR
Quote if (Revenue
uplift req ZRAY Billing Recognition)
1 Passed Serv Ord Customer Invoice with 12
Order (RRB)
conf (parts & Including 100 % warranty discount
Quotation with
Valida 9 100% material applicable
ZRAX tions discount (Unused 11a
Z1 Service
5 Consumption ) Follow No
Notification order 10 Return process
2 3
Sales Office ATP check Failed Yes Customer
4 Follow In Time Invoice (if
(CA11, Service Order return window applicable)
PE11) 8
process 18b
15
Grace period Customer
Customer expired? Invoice (if
credit) 19 applicable)
In time Return 21b 21b
LSH/4
11C Window NO
Expiry. I/C Invoice
14 11b
Goods Issue (Stock moved Return Update SO with billing YES MVT 633
Outbound Delivery
from FG > Cust
(Unused )
line item cat (Unused)
Delivery Consignment 7 Virtual
rec’d into E
6 stock then
Deilvery +
PGR PGI
ZSOU output
(Unused (Unused))
to
MVT 631 rec’d into E 20b Yes 17
unrestricted)
No Acct Doc stock then I/C billing
Is ZSF2
DC 6b EDI 824 13 ZSOU Invoice
Original Unused output to created 18a
Return Delivery item unrestricted) 21a
6c EDI 945L if needed cancelled and
)
recreated 20
6d EDI 947 if needed MVT 653 (Unused) NO
16
6a
EDI940 6e EDI 856 16a
EDI 856 EDI 856 13a 20a EDI 856 Wait for next billing I/C Customer Credit
batch job Memo
EDI 16b 21b (Unused)
856c 20b EDI 945L if needed Settle Cost
16c 21
EDI 945L if needed EDI 22
6f 856
Standard
Scout
LSP/3PL Custom
Trax
Physical Goods Flow
E2E-501O : Service Event - Advance Exchange HOI “Ship Only” from DC under entitlement (No Return) DRAF
T
-1st GTS
Front End System
Address PRS.
SABRIX
Doctor -ROHS
ATP
Check  Unused Consumption on outbound parts then unused part to be returned
Check
 Unused part not returned
S/4 Activities
Customer
RAR
Quote if (Revenue
uplift req ZRAY Billing Recognition)
1 Passed Serv Ord Customer Invoice with 12
Order (RRB)
conf (parts & Including 100 % warranty discount
Quotation with
Valida 9 100% material applicable
ZRAX tions discount (Unused 11a
Z1 Service Follow No
5 Consumption
Sales Office Notification order 10
Return process
2 3
(CA11, ATP check Failed Yes
4 Follow In Time
PE11) Service Order return window
On Hold Create/Release process Customer
8 15
SO Acknowledgment NO Invoice
Grace period (All parts)
expired? Billing line 17b
18 item
processed
In time Return yes (Defective) LSH/4
Window
16b
Expiry.
14
Update SO with billing
Goods Issue (Stock moved
line item YES MVT 633
Outbound from FG > Cust
Delivery Consignment 7 Virtual I/C Invoice
6 Deilvery + 11b
MVT 631 PGI
No Acct Doc (Unused))
16a
DC
6b EDI 824 Original Unused
Return Delivery Return Delivery I/C
6c EDI 945L if needed item cancelled and (Unused ) Customer
Unused Return
recreated item) Invoice
Delivery
16c 13 (All parts)
cancelled
6d EDI 947 if needed 17
6a 19
EDI940 6e EDI 856 16a

EDI 856 EDI 856 13a
EDI 16b 19b EDI856
16c
856c C
Standard
InforNex
LSP/3PL usTrax Custom
Physical Goods Flow

INT-581: Service Event - Advance Exchange from cross region out of entitlement DRAF
InforNe Highlights: (Discussed on 4/15/2019) - TBR T
xus 3PL  Combination of E2E-501a and replenishment from other
Sales Office (from legacy)
 Dropship directly from Sales Office (from legacy) to
Customer
E2E-501a will be used S/4 Activities EDI 856
EDI 861
Customer
for systematically
sending the parts to
customer while
replenishment to SO
Goods IC PO Invoice
Sales Office inventory process will be Inbound
IC PO Receipt Receipt
(PE11) followed as shown below IC PR Delivery
2 15 13b
1 14
MVT 101:
Physical Goods Flow
IC PR Inbound Goods Outbound Goods IC Billing for

IC SO IC PO
DC 5
Delivery Receipt Delivery Issue SO
4 6 9 10 11
(PA21/US21) 12 13a
LH
MVT 101: MVT 601: /S4
Inventory Transfer
from Sales Office to
Good
GN/IGSO ( IC SO DC following Delivery ASN Carrier
current legacy issues InforNexus
EMEA DC 8a 8c 8d 8e 8f
process
& Sales
8b
Entity ZA11) Trax
Standard
Custom
E2E-518a: Service Event - Advance Exchange Full SOI from Sales Office out of entitlement (In Time Return) DRAF
KCI to Customer Highlights: Discussed on 07/03/2019
T
Front End System
Address PRS. Check Credit Check
OSS  Consumption on 1 part
Doctor -ROHS - PGS (Fraud &
SABRIX
Check CC check)
 Customer returns Defective + Unused material before In time window expiry
S/4 Activities
Customer ETA
determination Quote
1 2
Order Goods Issue
Valida Outbound
(Confirmation
tions Delivery
Z1 Service ZRAX of Service) ZRAY Billing
6 Passed 7
8
Notification order Order (RRB) RAR
3 Including
4 ETA Failed 7b EDI 824 (Revenue
determination 7a Quotation Recognition)
5 Serv Order consumes Customer
EDI 940 7c EDI 945L if needed stock from HP
conf (parts) Invoice
On Hold 10 ownership 16
7d EDI 945i if needed 15
Service Order
Create/Release LH/
Sales Office S4
s
7e EDI 856 9
(CA11, Follow Grace
Settle
PE11) Period Return Cost
Process 25
NO PGR Customer
Has
Return Delivery
customer Defective – HP Ownership Def - MVT Credit Memo
(Defective Yes Unused - Confirmation of Service 653: (Defective
returned In
(ZRRE) & OSS Vendor Plant
Physical Goods Flow
time only)
Unused (ZFUN) 19
17
window ? 20
18
PGI
17a
19a (Defective – OSS
Goods EDI 856 Return Trade PR/ Return Vendor Plant
Trade PR Trade PO Inbound Receipt against Invoice PO (Defective PO EDI 856
rec’d into E stock Credit memo
11a (Parts) Delivery Consumption (HP Receipt only) Delivery issued by Vendor
21 19b then ZSOU output to
11b 12 ownership) 14b 22 24
unrestricted)
13 EDI 945L
21a EDI 850
11c 14a (if needed) 23
EDI 850 EDI 810 POD/POC
7f EDI 856 updates
OSS Vendor InforNex
us
Trax
Standard
Custom
E2E-518b: Service Event - Advance Exchange Full SOI from DC out of entitlement (In Time Return) DRAF
1st GTS
KCI to Customer
VCP -Customer
Highlights: Discussed on 07/03/2019
T
Address PRS.  Consumption on 1 part
Front End System
Doctor SABRIX
Check
ROHS Check
Credit Check
PGS (Fraud & CC OSS  Customer returns Defective + Unused material before In time window expiry
check)  If customer only orders 1 part then Unused flow can be ignored.
ETA Serv Order
determination Quote Customer
1
conf (parts
2 Service Order
& services)
ZRAY Billing Invoice
Create/Release Order (RRB) 16
Order Passed 9 10 Including
Quotation
Valida consumes stock
tions from HP
6 ownership
Z1 Service ZRAX 15 RAR
(Revenue
Notification order Failed Recognition)
Sales Office 3 4 ETA
(US11) determination
5 On Hold
Customer
Invoice Invoice Credit Memo Settle
(Defective Cost
Entry AP Entry AR
only)
17b 21b 25
22
Physical Goods Flow
LH/
S4
Goods
Outbound Goods Issue Trade Trade PO Inbound Receipt against Invoice
(Confirmation IC Billing
Delivery of Service)
PR (Parts) Delivery Consumption Receipt 17a
7 11a 11b 12 (HP ownership) 14b
8
13
11c 14a EDI 810
7a 7b EDI824 EDI 850 Follow Grace
PGI
Period Return Return
EDI 940 7c Return Trade PO (Defective – Credit memo
DC (US21) EDI945i if needed NO Process (Defective only)
PO
OSS Vendor issued by Vendor
PGR 23 Delivery
7d EDI945L if Return Delivery Has
24
Plant 26
needed customer Defective – HP Ownership 25
(Defective
returned In Unused - Confirmation of Service 23a EDI 850
7e EDI856 (ZRRE) &
(OSS Vendor Plant) rec’d into E
Unused (ZFUN) time
stock then ZSOU output to
18 window ? Yes unrestricted) IC Credit
19 Def - MVT
18a 653: Memo
20 (Defective)
EDI 856 20a EDI 856 7f
21a EDI 856
20b
EDI 945L if needed
POD/POC
OSS Vendor updates
Standard
InforNex
us Custom
Trax
E2E-518c: Service Event - Advance Exchange Full SOI from Sales Office out of entitlement (Grace Period Return) DRAF
-1st GTS
T
-VCP -Customer
Front End System
Address PRS. Check
-ROHS Credit Check OSS  Consumption on 1 part
Doctor SABRIX
Check - PGS (Fraud &  Customer returns Defective + Unused material after In time window expiry
CC check)
S/4 Activities
Customer Quote
RAR
(Revenue
ETA 2 ZRAX Goods Issue
Recognition)
determination order Outbound
1
Order (Confirmation of
4 Passed Delivery Service)
Valida ZRAY Billing
ETA 7 8
tions Order (RRB) Customer
determination
6 Including
Follow In Time
Z1 Service 5 Invoice return window
Quotation 16
Notification Failed consumes process Follow No
3 On Hold Serv Ord stock from HP 7b EDI824 No Return process
conf (parts ownership Yes
& services) 15 In time Return Yes
Service Order
10 7c EDI945L Window
Create/Release Grace period
Expiry.
9 if needed expired?
7a No
Yes
EDI940
Virtual Goods
Trade PR Trade PO
Inbound Receipt (HP Invoice
Goods (Unused (Unused
Delivery ownership, OSS Receipt
Trade PR Trade PO Inbound Receipt (against Invoice Part) Part)
19 Vendor Plant) 21b
LSH/4
(Parts) (Parts) Delivery Consumption (HP Receipt 18a 18b
20
Sales Office 11a 11b 12 ownership) 14b
(CA11, 13 7d EDI945i if needed 18a EDI 850 21a EDI 810
PE11) Def - MVT
11c 14a EDI 810 Outbound 601 Customer
PGI
PGR Delivery
(Unused Invoice
EDI 850 (Defective & Customer (Unused (Unused
part)
Cancel return Unused - HP part) part)
Return Delivery Credit 22
23
24
DEl unused ownership Memo Return Trade 7e EDI856
(Defective
Physical Goods Flow
line (ZFUN) OSS Vendor (Defective & PO

(ZRRE) & PGI
and recreate Plant) Unused) (Defective &
Unused (ZFUN) (Defective &
17 ZRG1 26 27 Unused) Return PO Credit memo
25 Def - MVT Return Trade PR 29 Unused – issued by Vendor
653
Delivery OSS Vendor
25c (Defective & 32
25a 30
17b Unused) Plant
26a rec’d into E stock 29a 31
EDI 856 EDI
then ZSOU output to
EDI 856 856c
EDI 856 unrestricted) EDI 850 Settle Cost
25b 33
28
EDI 945L if needed 7e
POD/POC EDI 856
updates
OSS Vendor InforNex
us
Trax
Standard
Custom
E2E-518d: Service Event - Advance Exchange Full SOI from DC out of entitlement (Grace Period Return) DRAF
-1st GTS
T
-VCP -Customer
Front End System
Address PRS. Check
Doctor SABRIX
Check - PGS (Fraud &  Customer returns Defective + Unused material after In time window expiry
CC check)
S/4 Activities
Customer Quote
RAR
ETA (Revenue
determination
2 ZRAX Recognition)
1 order Order
Passed Invoice
4 Valida Billing Order Follow In Time
Entry AP
ETA
tions Order (RRB) Follow No
determination
17b return window
6 Including Return process
Sales Office Z1 Service 5 Customer process
Quotation
(US11) Notification Failed consumes stock Invoice
3 On Hold Serv Ord from HP 16 No Yes
conf (parts ownership
Service Order & services) 15 In time Return Yes Settle Cost
10 Window 38
Create/Release Grace period
Expiry.
9 expired?
Customer
Invoice Invoice
Customer
Invoice (Unused Entry
Credit Memo
Entry No part) AP
(Defective &
AR 27 26b
Unused)
30
31
LSH/4
Trade Virtual Goods

Outbound Goods Issue Trade Inbound Receipt (against Invoice
(Confirmation PO IC
Delivery PR Delivery Consumption Receipt
of Service) (Parts) Invoice)
7 (Parts 12 (HP ownership) 14b
8 11b 17a
11a 13
14a EDI 810 Def - MVT
11c 601
Goods
DC 7a 7b EDI824 Trade PR Trade PO
Inbound Receipt (HP Invoice Outbound PGI IC Invoice
EDI 850 (Unused (Unused Delivery (Unused (Unused
(US21) Delivery ownership, OSS Receipt
EDI940 Part) Part) (Unused part) Part) part)
7c EDI945L if needed 19 20 21 Vendor Plant) 23b 24 25 26a
7f Def - MVT 22
Cancel return 653 20a 23a EDI 810
Return Delivery
7d EDI945i if needed
EDI 856 DEl unused
(Defective (ZRRE) PGR (Defective &EDI 850
line (ZFUN) Return PGI
& Unused (ZFUN) Unused - HP IC Credit Return Trade Return Credit memo
7e EDI 856 18 and recreate Trade PO (Defective &
ownership OSS (Defective & PR (Defective PO issued by
ZRG1 Unused) (Defective Unused – OSS
27 Vendor Plant) rec’d & Unused) & Unused)
Delivery Vendor
29a Vendor Plant
27a EDI into E stock then 32 33 34 36
35
Physical Goods Flow
18a 856C ZSOU output to

27a EDI unrestricted)
EDI 856 945L 33b
28a 28 856
EDI
27c EDI 856 EDI 850
InforNex
us
Trax Standard
28b EDI 945L if needed OSS Vendor
POD/POC Custom
updates
E2E-518e: Service Event - Advance Exchange Full SOI from Sales Office out of entitlement (No Return) DRAF
-1st GTS
T
-VCP -Customer
Front End System
Address PRS. Check
Doctor SABRIX
Check - PGS (Fraud &  Customer returns Defective + Unused material after Grace Period expiry
CC check)
 If customer returns then OSS Vendor receives it and no Customer Credit
S/4 Activities 17a
Customer Quote
RAR
(Revenue
ETA
determination
2 ZRAX Recognition)
1 order Order Billing Order Follow In time Follow Grace

4 Valida Passed Order (RRB) Period Return
return window
ETA Including
tions Quotation Customer process process
determination
5 6 consumes
Z1 Service stock from
Invoice
17
Notification Failed HP
3 On Hold Serv Ord
ownership
16 No No
conf (parts
& services) In time Return
Service Order 10 Window Grace period
Yes
Create/Release Expiry. Yes expired?
9 Delivery rejection 28
Yes
Cancel return
Outbound Goods Issue Virtual Goods
Return DEl unused Trade PR Trade PO
Delivery
(Confirmation of
line (ZFUN) (Unused (Unused Inbound Receipt (HP Invoice
Service) Delivery
7 Part) Part) Delivery ownership, OSS Receipt LSH/4
8 (Defective and recreate
19 20 21 Vendor Plant) 23b
(ZRRE) & ZRG1
27 Cancel return 22
Sales Office Unused Delivery rejection
(CA11, PE11) 7b EDI824 (ZFUN) Delivery all
27a parts 23a EDI 810
7a 18 EDI856
29 Outbound
EDI940
7c EDI945L if needed 27b C PGI Customer Invoice
18a EDI856 Delivery
(Unused part) (Unused part)
27c
EDI945 (Unused part) 25 26
L 29a 24 Def - MVT
EDI856
Physical Goods Flow
601
7d EDI 945i if needed EDI 856 29b C 20a EDI850
Goods EDI945
Trade Trade PO L
Inbound Receipt Invoice
PR (Parts)
Delivery against Receipt
(Parts) 12 Settle Cost
13 Consumption 15b 30
11
(HP ownership)
7e EDI856 14
12a EDI850 15a 7f
POD/POC EDI 856
EDI 810 updates
OSS Vendor accept Defective &
InforNex put Unused back into Inventory.
OSS Vendor No Customer billing/credit and /
us
Trax or Ship back to Partner
27
Standard
Custom
E2E-518f: Service Event - Advance Exchange Full SOI from DC out of entitlement (No Return) DRAF
-1st GTS
T
-VCP -Customer
Front End System
Address PRS. Check
Doctor SABRIX
CC check)
S/4 Activities
Customer Quote
RAR
ETA
(Revenue
determination
2 ZRAX Recognition)
Billing Order
1 order Order Follow Grace
Order (RRB) Follow In time return
4 Valida Passed Including Period Return
Sales Office window process
ETA
tions Quotation process
(US11) determination Customer
6 consumes
Z1 Service 5 stock from HP Invoice
Notification Failed ownership 17 No No
3 On Hold 16 In time Return Yes
Serv Ord Yes Customer
conf (parts Invoice Window Grace period
Entry AP Expiry. expired? Invoice Invoice
Service Order & services)
18b Entry AR (Unused
Create/Release 10
25 part)
9
IC Invoice 28
18a
SettleCost
30
Cancel return
Outbound Goods Issue Return Delivery DEl unused Cancel return
Delivery
(Confirmation of (Defective (ZRRE) line (ZFUN) Delivery all Delivery
Service) parts LSH/4
7 8
& Unused (ZFUN) and recreate Delivery rejection
19 31
ZRG1 rejection
29
7b EDI824 19a Virtual Goods
Trade PR Trade PO
DC (Unused
7a 7c EDI945L if needed (Unused
ownership, OSS
(US21) EDI856 Part) Part) Delivery Receipt
20 22 Vendor Plant) 24b
EDI940 7d EDI945i if needed 21
23
7e EDI856 24a EDI 810

Physical Goods Flow
29a EDI856
21a 29b C 31a EDI856
Goods
EDI850 EDI945
Trade PO Inbound Receipt against Invoice
29c 31b C
Trade PR L
(Parts) (Parts) Delivery Consumption Receipt 31c
EDI945
EDI 856
11 12 13 (HP ownership) 15b L
14 Outbound IC Credit
Delivery + PGI
EDI 856
(Unused part)
POD/POC EDI 810 (Unused part)
12a EDI850 15a
26
27
updates
7f EDI 856
OSS Vendor accept Defective &
InforNex put Unused back into Inventory.
OSS Vendor No Customer billing/credit and /
us
Trax or Ship back to Partner
29
Standard
Custom
E2E-518g: Service Event - Advance Exchange Full SOI from Sales Office under entitlement (In Time Return) DRAF
T
-1st GTS
Front End System
Address PRS. Check
Doctor -ROHS
SABRIX
Check  Customer returns Defective + Unused material before In time window expiry
S/4 Activities
Customer ETA
Quote for
determination
uplift if
1 req.
2
Order Goods Issue
Outbound
Valida (Confirmation of
Delivery
tions Service)
Z1 Service ZRAX Passed 7
8
Notification order 6
RAR
3 4 ZRAY Billing (Revenue
ETA Failed Order (RRB) Recognition)
determination
5
7b EDI 824 Serv Order Including Customer
7a conf (parts ) Quotation with Invoice
10 100% Material 16
EDI 940 7c EDI 945L
On Hold if needed Discount
Service Order 15
Create/Release LH/
7d EDI 945i if 9 S4
s
needed
Follow Grace
Period Return
No 7e EDI 856 Process
PGR
Sales Office Return Delivery Has
customer
Defective (ZFRE item
(Defective & Yes
(CA11, Unused) returned In
cat),
Unused (ZFUN item cat)-
PE11) 17 time
window ?
Confirmation of Service in
OSS Vendor Plant
18 19
19a EDI 856
19b EDI 945L Settle Cost

if needed 20
17a 7f EDI 856
EDI 856 POD/POC
updates
OSS Vendor InforNex

us
Trax
Physical Goods Flow Standard
Custom
E2E-518h: Service Event - Advance Exchange Full SOI from DC under entitlement (In Time Return) DRAF
T
-1st GTS
Front End System
Address PRS. Check
Doctor -ROHS
SABRIX
S/4 Activities
Customer ETA
Quote for
determination
uplift if
1 req.
2
Order RAR
Valida (Revenue
tions Recognition)
Z1 Service ZRAX Passed
Notification order 6 ZRAY Billing
3 4 Serv Order Order (RRB)
Sales Office ETA Failed Service Order Including Customer Invoice
determination
Create/Release
conf (parts & Quotation with Invoice
(US11) 5
9 services) 100% Material 12
Entry AP
13b
10 Discount
On Hold 11
Settle Cost
18
LH/
S4
Follow Grace
Period Return IC Invoice
13a
Process
NO PGR
Has Defective (ZFRE item cat),
Return
customer Yes Unused (ZFUN item cat)-
Delivery
returned In Confirmation of Service in
(Defective &
Unused)
time OSS Vendor Plant
15 window ? )
16
DC (US21) 17
Goods Issue
Outbound
(Confirmation of
Delivery
Service)
7
8
17a EDI 856
14a 7a 7b EDI
824 17b EDI 945L if needed
EDI 856 EDI 940
7c EDI945L
if needed 7e EDI 856
POD/POC
updates
7d EDI856
OSS Vendor
Physical Goods Flow InforNex Standard
us
Trax Custom
E2E-518i: Service Event - Advance Exchange Full SOI from Sales Office under entitlement (Grace Period Return) DRAF
-1st GTS
T
Front End System
Address PRS. Check
-ROHS OSS  Consumption on 1 part
Doctor SABRIX
Check  Customer returns Defective + Unused material after In time window expiry
S/4 Activities
Customer Quote for RAR
uplift if req. ZRAY (Revenue
ETA
2
ZRAX Billing Order
Follow In Recognition)
determination time return Check No Return
1 order Order (RRB)
Including Customer window process
4 ETA Valida Quotation process
determination Invoice
5
tions Passed with 100% 12
Material
6 Discount
Z1 Service
11
Notification Failed No Yes
3 On Hold Serv Ord Yes
In time Return
conf (parts Window
& services) Grace period
Service Order Expiry. expired?
Create/Release
10 14 22
9 Reject original delivery lines and recreate new delivery lines No
Trade PO
Trade PR (Unused Virtual Goods
Inbound Invoice
(Unused& & Def Receipt (HP ownership,
Delivery OSS Vendor Plant Receipt
Def Parts) Parts) LH/
17 18 19
15 16 S4
Sales Office
(CA11, Virtual Outbound 19a EDI 810 Customer
PE11) Delivery + PGI Invoice (All
Goods Issue Return Delivery (Unused + DEF) part)
Outbound Cancel original
Delivery
(Confirmation
MVT 653
20 MVT 601 21
Return Delivery +
of Service) (Defective
7 recreate New
8 (ZFRE) & PGR
Delivery
Unused ZFUN) (Defective & Customer PGI
Physical Goods Flow
(Defective ZRGN & Return Trade Return Trade Return Credit memo
Unused ZRG1) 13 Unused - HP Credit Memo (Defective &
7a 7b EDI824 14b ownership (Defective &
PR (Defective PO (Defective PO Unused – OSS
issued by
13a & Unused) & Unused) Delivery Vendor
OSS Vendor Unused) Vendor Plant
EDI940 24 25
7c EDI945L if needed Plant) 23 26 27 28
14e EDI856 22
14c EDI856
EDI 856 C
7d EDI945i if needed 22a
14d EDI 945L EDI856
16a EDI 850 Settle Cost
7d EDI856 29
7e EDI 856
POD/POC
OSS Vendor updates
InforNex Standard
us
Trax Custom
E2E-518j: Service Event - Advance Exchange Full SOI from DC under entitlement (Grace Period Return) DRAF
-1st GTS
T
Front End System
Address PRS. Check
Doctor SABRIX
S/4 Activities
Customer Quote for RAR
uplift if req. ZRAY (Revenue
ETA
2
ZRAX Billing Order
Follow In Recognition)
determination time return Check No Return
1 order Order (RRB)
Including Customer window process
4 ETA Valida Quotation process
determination Invoice Customer
5
tions Passed with 100% 12
Material Invoice
Sales Office Z1 Service
6 Discount Invoice
(All part)
(CA11, 11 Entry
Notification Failed No Yes 21c
PE11) 3 On Hold Invoic AP
Serv Ord
e In time Return Yes 21b
conf (parts Window Customer
& services) Entry Expiry.
Grace period Credit Memo
Service Order expired?
Create/Release
10 AP 14 22
(Defective &
9 Reject original delivery lines and recreate new delivery lines
13b No
Unused)
23b
Trade PO
Trade PR (Unused Virtual Goods
Inbound Invoice
(Unused& & Def Receipt (HP ownership,
Delivery OSS Vendor Plant Receipt
Def Parts) Parts) LH/
17 18 19
IC 15 16 S4
Invoice
13a Virtual Outbound 19a EDI 810 I/C
DC Delivery + PGI Invoice
(Unused + DEF) (All part)
(US21) Outbound
Goods Issue
Cancel original Return Delivery
(Confirmation 20 21a
Delivery Return Delivery + MVT 653 MVT 601
of Service) (Defective
7 recreate New
8 (ZFRE) & PGR
Delivery
Unused ZFUN) (Defective & I/C Credit PGI
Physical Goods Flow
(Defective ZRGN & Return Trade Return Trade Return Credit memo
Unused ZRG1) 13 Unused - HP Memo (Defective &
7a 7b EDI824 14b ownership (Defective &
PR (Defective PO (Defective PO Unused – OSS
issued by
13a & Unused) & Unused) Delivery Vendor
OSS Vendor Unused) Vendor Plant
EDI940 24 25
7c EDI945L if needed Plant) 23 26 27 28
14e EDI856 22
EDI 856
14c EDI856
7d EDI945i if needed C 22a
14d EDI856
EDI 945L Settle Cost
16a EDI 850
7d EDI856 29
7e EDI 856
POD/POC
OSS Vendor updates
InforNex Standard
us
Trax Custom
E2E-518k: Service Event - Advance Exchange Full SOI from Sales Office under entitlement (No Return) DRAF
-1st GTS
T
Front End System
Address PRS. Check
Doctor SABRIX
Check  Customer returns Defective + Unused material after Grace Period expiry
S/4 Activities
Customer RAR
Quote (Revenue
ETA
determination
2 ZRAX Follow In time Recognition)
ZRAY Follow Grace
1 order Order Billing Order Customer return window Period Return
4 Valida (RRB) Invoice process process
ETA Including
determination
tions Passed Quotation (Including
5 6 with 100% uplift &
Z1 Service Material upgrade) No No
Notification Failed Discount
12
3 On Hold Serv Ord 11
conf (parts
In time Return Yes Grace Yes
SO Acknowledgment & services)
Window period
Service Order 10 Expired? expired?
Create/Release 14 23
9 Reject original delivery lines and recreate new
delivery lines Yes
Trade PR Trade PO Virtual Goods

(All (All LSH/4
Parts) Parts)
17 Vendor Plant 19b
15 16 18
Sales Office 16a
(CA11, PE11) 19a EDI 810
Goods Issue Virtual
Outbound EDI850
(Confirmation Outbound Customer Invoice
Delivery
of Service) delivery + PGI (All parts)
7
8 (All parts) 21
Return Delivery Cancel Return MVT 601
Cancel original 20
7b EDI824 Delivery
Physical Goods Flow
Return Delivery +
(Defective (Defective &
recreate New
7a (ZFRE) & Unused) Reject delivery lines
7c EDI945L if needed Delivery
24
Unused ZFUN)
(Defective ZRGN &
EDI940 13
Unused ZRG1)
7d EDI945i if needed 24b EDI856
13b 22 C
7e EDI856 EDI856
22b EDI856 22d
C
22c EDI 945L EDI856
Settle Cost
7f EDI856 22
POD/POC
updates
InforNex OSS Vendor accept Defective &

OSS Vendor us Unused back into Inventory. No
Trax Customer billing/credit and / or
Ship back to Partner
25 Standard
Custom
E2E-518k: Service Event - Advance Exchange Full SOI from Sales Office under entitlement (No Return) DRAF
-1st GTS
T
-VCP -Customer
Front End System
Address PRS. Check
Doctor SABRIX
CC check)
S/4 Activities
Customer RAR
Quote (Revenue
ETA
determination
2 ZRAX Follow In time Recognition)
ZRAY Follow Grace
1 order Order Billing Order Customer return window Period Return
4 Valida (RRB) Invoice process process
ETA Including
determination
tions Passed Quotation (Including
5 6 with 100% uplift &
Z1 Service Material upgrade) No No
Notification Failed Discount
12
3 On Hold Serv Ord 11
conf (parts
In time Return Yes Grace Yes
SO Acknowledgment & services) Invoice Window period
Service Order 10 Entry AP Expired? expired? Settle
Create/Release 11b 14 23 Cost
9 22 Customer Invoice
Sales Office Reject original delivery lines and recreate new (All parts)
delivery lines Yes
(CA11, PE11) 21b
Trade PR Trade PO Virtual Goods

(All (All LSH/4
IC Invoice) Parts) Parts)
17 Vendor Plant 19b
11a 15 16 18
16a 19a EDI 810
Goods Issue Virtual
Outbound EDI850
(Confirmation Outbound I/C invoice (All
Delivery
of Service) delivery + PGI parts)
7
8 (All parts) 21a
Return Delivery Cancel Return
Cancel original 20 MVT 601
7b EDI824 Delivery
Physical Goods Flow
Return Delivery +
DC (Defective
recreate New
(Defective &
(US21) 7a (ZFRE) & Unused) Reject delivery lines
7c EDI945L if needed Delivery
24
Unused ZFUN)
(Defective ZRGN &
EDI940 13
Unused ZRG1)
7d EDI945i if needed 24b EDI856
22 C
13b
7e EDI856 22d 22b EDI856
EDI856
C
EDI856 22c EDI 945L 7f EDI856
POD/POC
updates
InforNex OSS Vendor accept Defective &

OSS Vendor us Unused back into Inventory. No
Trax Customer billing/credit and / or
Ship back to Partner
25 Standard
Custom
E2E-520a: Service Event - Advance Exchange Partial SOI from Sales Office out of entitlement (In Time return) DRAF
T
Front End System
Address PRS.
SABRIX
Check Credit Check
- PGS (Fraud & CC
Doctor -ROHS
ATP check Check check)  Customer returns Defective + Unused material before In time window expiry

Quote
1 Passed ZRAY Billing RAR
Order (RRB) (Revenue
Order Including Recognition)
Valida Quotation Customer 13
Serv Ord
tions consumption Invoice
Z1 Service ZRAX conf (parts)
5 9 (service order) Def part
Notification order from HP 12
2 3 ATP check Failed owned
4 (Unrestricted)
Service Order 11 Follow Grace
On Hold Create/Release Period Return
8 MVT NO Process
SO Acknowledgment 261 Customer
PGR Credit
Defective – HP Owned Memo
(Unrestricted) (Defective
Unused - Confirmation of only)
Service, Stock transfer
Sales Office from Vendor shipped
16 LSH/4
(CA11, Defective part only stock (Consigned) to

PE11) Vendor owned (Consigned)
MVT 653
Goods Issue (Confirmation Estock > unrestricted
ZSOU
(defective)
of Service, Stock transfer Has
Outbound from Vendor owned
Return Delivery
15
(Defective ZRRE customer Yes
Delivery (Consigned )to Vendor returned In
MVT type 311K
6 & Unused ZPRN ) 15a EDI 856 (good)
Shipped stock (Consigned ) 14 time
7 window ? 15a EDI 945lNo
If Acct Doc
needed
6b EDI824
MVT 311K
6c EDI945L if needed No Acct Doc EDI 856 14a
6d EDI947 if needed
Transfer
6e EDI856 Posting from
Vendor
Shipped
Self
6a (Consigned) to billing
HP Owned Count
EDI940 Consigned ry?
10b 10a No EDI 850
Yes
MVT 411K MVT 161 (defective) Settle Cost
22
502K remove
Self Billing Job Await for PR/PO POD/POC
stock Vendor Invoice from
creates Invoice manual creation and updates
10c shipped Vendor 6f EDI 856
Invoice from PO Virtual
consigned 10f Standard
Vendor 10d
OSS Vendor
10d GR InforNexus
Custom
Trax
Physical Goods Flow
E2E-520b: Service Event - Advance Exchange Partial SOI from DC out of entitlement (In Time return) DRAF
T
Front End System
Address PRS.
SABRIX
Check Credit Check
- PGS (Fraud & CC
ATP check
Doctor -ROHS
Check check)  Customer returns Defective + Unused material before In time window
expiry
Customer ZRAY Billing S/4 Activities
MVT Order (RRB)
Quote 261 Including
1 Passed Quotation RAR
consumption (Revenue
Order (service order)
Customer Recognitio
Sales Office Valida Serv Ord
from HP
Invoice Invoice n13)
(US11, tions owned
Z1 Service ZRAX conf (Parts)
(Unrestricted) Defective Entry AP
US13) 5 9 12c
Notification order 11 part
2 3 12
ATP check Failed
4
On Hold Service Order
Customer
Create/Release Invoice Credit Settle Cost
8
Entry Memo 24
Follow Grace
AR (Defective
16b only)
Period Return
17
Process
Defective part only LH/
PGR S4
IC Billing Defective – HP
12b Owned (Unrestricted)
Goods Issue (Confirmation Unused - Confirmation
of Service, Stock transfer 15b
Outbound NO of Service, Stock
from Vendor owned
Delivery Has transfer from Vendor
(Consigned )to Vendor
6 Shipped stock (Consigned )
Return Delivery customer Yes shipped stock IC Credit
(Defective ZRRE & returned In (Consigned) to Vendor Memo
7
6b EDI824 Unused ZPRN time MVT 653 (defective) (Defective)
14
owned (Consigned)
MVT 311K window ? ) 16
Estock > unrestricted
6c EDI945l if needed No Acct Doc ZSOU 15 MVT type 311K
15a EDI 856 (good)
6d EDI947 if needed No Acct Doc
Transfer 15b EDI 945l if needed

DC (US21) Posting from Self 14a
Vendor
billing
Shipped
6a (Consigned) to Count EDI 856 MVT 161
HP Owned ry? (defective)
EDI940 Consigned 10a No
Yes
10b
MVT 411K
6e EDI856 Self Billing Job 502K remove

Await for PR/PO
creates Invoice stock Vendor Invoice from 6f
manual creation and POD/POC EDI 856
10c shipped Vendor
Invoice from PO Virtual updates
consigned 10f
Vendor 10d GR 10e
10d Standard
OSS Vendor InforNexus
Custom
Trax
Physical Goods Flow
E2E-520c: Service Event - Advance Exchange Partial SOI from Sales Office out of entitlement (Grace Period return) DRAF
KCI to Customer Highlights: (Reviewed on 08/21/2019)
 Customer orders 2 parts that are both returnable
T
Front End System
Address PRS.
SABRIX
Check Credit Check
- PGS (Fraud & CC
Doctor -ROHS
ATP check Check check)  Customer returns Defective + Unused material after In time window expiry
S/4 Activities
Customer ZRAY Billing
Order (RRB)
Quote Including
Quotation
1 Passed Serv Ord Customer RAR
consumption
conf (parts (service order) Invoice (Revenue
Order & services) Def part Recognitio
from HP
Valida 9 owned 12 Follow No n13)
ZRAX tions MVT (Unrestricted) Return process
Z1 Service
5 261 11
Notification order Follow In Time
2 3 Create ZSOI return window
ATP check Failed NO Yes
4 Unused item cat process
Service Order In time Return NO
Settle Cost Window Grace period
8 expired?
26 Expiry.
22
15
Transfer
Posting from Yes
Vendor LH/
Virtual Outbound Customer
Sales Office Shipped
Delivery+ PGI Invoice S4
(Consigned) to
(CA11, HP Owned
(Unused part ZSOI) (Unused
17
PE11) Non self billing
Unrestricted part)
18
Goods Issue (Confirmation (Unused part) MVT 601
Self billing of Service, Stock transfer 16
Outbound from Vendor owned Self Billing MVT 411K
Delivery PGR
(Consigned )to Vendor (Defective & Customer
6 Shipped stock (Consigned ) Transfer posting in
Unused) Credit Memo
Return HP owned stock
7 Delivery Cancel original Reject unused original delivery
Estock > (Defective &
unrestricted (Unrestricted) Unused)
(Defective Return Delivery + lines and recreate new delivery 21
MVT 311K ZSOU 22
6b ZRRE & recreate New lines MVT 653 (good)
EDI824 No Acct Doc Delivery
20
Unused
(Unused ZRG1) MVT 653 20a EDI 856
6c EDI945l if ZPRN (defective)
14 19
needed Transfer EDI 945l
6d EDI947 if 14a 20b
Posting from 22d if needed
needed Vendor Self EDI 856
6e EDI856 Shipped billing EDI856
6a (Consigned) to Count
HP Owned 19b EDI856
ry?
EDI940 consigned No C
10b Yes 10a
19c EDI 945L
MVT 411K
502K remove
Self Billing Job Await for PR/PO MVT 161 (good)
stock Vendor Invoice from
creates Invoice manual
shipped creation and POD/POC
Vendor MVT 161
10c Invoice from
consigned PO Virtual updates (defective)
10f 6f
Vendor
10d 10d GR 10e EDI 856
Standard
Custom
Trax
20c
Physical Goods Flow
E2E-520d: Service Event - Advance Exchange Partial SOI from DC out of entitlement (Grace Period return) DRAF
T
Front End System Address PRS.
SABRIX
Check Credit Check
- PGS (Fraud & CC
Doctor -ROHS
ATP check Check check)  Customer returns Defective + Unused material after In time window expiry
S/4 Activities
ZRAY Billing Follow In Time Follow No
Customer MVT Order (RRB) return window Return process
261 Including process
Quote Quotation
1 consumption Customer
Passed Serv Ord
(service order) Invoice RAR
conf (parts Invoice (Revenue
Sales Office Order & services) from HP Entry AP
owned Def part Yes Recognitio
Valida Create ZSOI 9 15
(US11, (Unrestricted)
14 n)16)
ZRAX tions Unused item cat NO
US13) Z1 Service
5
12
Grace period
Notification order NO expired?
2 3 In time Return
ATP check Failed Customer
4 Window
Service Order Expiry. Credit
Invoice
On Hold Create/Release 18a Memo
Entry AR
8 Customer Invoice (Defective
Invoice 26b
Yes Entry AP & Unused)
(Unused 22 29
part)
23
LH/
Transfer Posting S4
from Vendor Outbound
Reject original unused delivery lines Shipped PGI
and recreate new delivery lines Delivery from IC Billing
(Consigned) to HP (Unused part) 21
Goods Issue (Confirmation Unrestricted 20
Owned (Unused part
of Service, Stock transfer
Outbound Self billing Non self billing Unrestricted ZSOI
from Vendor owned (Unused part)
Delivery (Consigned )to Vendor 19 MVT 601
IC Billing 18b
6 Shipped stock (Consigned ) 13
7
MVT 411K
6b EDI824 MVT 311K IC Credit
No Acct Doc Memo
PGR
Transfer posting in 26
6c EDI945l if (Defective &
Cancel original Unused) HP owned stock
needed Return Delivery
Return Delivery +
Estock > (Unrestricted)
6d EDI947 (Defective ZRRE unrestricted
Transfer recreate New 24b 25
DC (US21) If needed Posting from Self & Unused ZPRN
17 Delivery
ZSOU 24
6e EDI856 Vendor billing (Unused ZRG1)

Shipped Count 23
6a 24a EDI 856
(Consigned) to 17a MVT 653 (good)
HP Owned
ry?
EDI940 10a No 23d
consigned Yes EDI 856 EDI856 MVT 653 (defective)
10b
EDI 945l if needed MVT 161 (good)
23b EDI856
MVT 411K 502K remove MVT161 Settle Cost
Self Billing Job Await for C
PR/PO 31
stock Vendor Invoice from (defective)
creates Invoice manual 23c EDI
creation and POD/POC 6f EDI 856
shipped 945L Vendor
10c Invoice from PO Virtual updates
consigned 11c
Vendor
11a 11c GR 11be
Standard
Custom
Trax
Physical Goods Flow
E2E-520e: Service Event - Advance Exchange Partial SOI from Sales Office out of entitlement (No return) DRAF
T
Front End System
Address PRS.
SABRIX
Check Credit Check
- PGS (Fraud & CC
Doctor -ROHS
Check check)  Customer returns Defective + Unused material after Grace Period expiry
ATP check
S/4 Activities MVT
Customer
261
Quote ZRAY Billing
Order (RRB)
1 Passed Serv Ord Including Customer
conf (parts Quotation Invoice Follow Grace RAR
Order & services) consumption
Def Part Period Return
(Revenue
(service order) Recognition)
Valida Create ZSOI 9
from HP owned 13 process
Z1 Service ZRAX tions Unused item cat (Unrestricted
5 12
Notification order Defective part only Follow In Time
2 3 return window
ATP check Failed NO NO
4 process
Service Order
Yes
In time Return
Settle Cost Window
Yes
Grace period
8 21 Expiry. expired?
15 21
Yes
Transfer
Posting from
Sales Office Vendor Outbound Customer
LSH/4
(CA11, Shipped Delivery PGI Invoice

(Consigned) to (Unused part (Unused part) (Unused
PE11) Reject original unused delivery lines and recreate
HP Owned ZSOI) 18 part)
Goods Issue (Confirmation new delivery lines 19
of Service, Stock transfer Unrestricted 17
Outbound Self billing MVT 601
from Vendor owned (Unused part)
Delivery (Consigned )to Vendor Non Self billing
16
6 Shipped stock (Consigned ) MVT 411K
7
Cancel original
MVT 311K Return Return Delivery +
6b EDI824 No Acct Doc Delivery recreate New
(Defective Delivery
6c ZRRE &
EDI945l if needed Unused ZPRN
(Unused ZRG1)
20
14
6e EDI856 Transfer
20d EDI856 Reject delivery lines
Posting from Self EDI 856 14a Cancel Return
6d EDI947 if Vendor shipped billing Delivery
(Consigned) to
Count
20b EDI856 (Defective &
6a needed HP Owned C
ry? Unused)
consigned No 22
EDI940 10a 20c EDI 945L
10b Yes
22b EDI856
C
MVT 411K 502K remove 22c
Self Billing Job Await for PR/PO EDI 945L if needed POD/POC
stock Vendor Invoice from 6f EDI 856
creates Invoice manual creation and updates
shipped Vendor
10c Invoice from PO Virtual
consigned 11c
Vendor 11c GR
11a OSS Vendor accept Defective & Standard
OSS Vendor InforNexus put Unused back into Inventory.
No Customer billing/credit Custom
Trax 23
Physical Goods Flow

E2E-520f: Service Event - Advance Exchange Partial SOI from DC out of entitlement (No return) DRAF
T
Front End System
Address PRS.
SABRIX
Check Credit Check
- PGS (Fraud & CC
Doctor -ROHS
Check check)  Customer returns Defective + Unused material after Grace Period expiry
S/4 Activities
Customer
ZRAY Billing
Quote Order (RRB)
Including
1 Passed Serv Ord Quotation Customer Invoice
conf (parts consumption Invoice Entry AP Follow Grace RAR
Order & services) (service order)
Def Part Period Return
(Revenue
Valida Create ZSOI 9 from HP owned 14 Recognition)
Sales Office Unused item cat MVT (Unrestricted
13B process
tions
(US11) Z1 Service ZRAX
5
261 12
Notification order Defective part only Follow In Time

2 3 return window
ATP check Failed NO NO
4 process
Service Order Settle Cost In time Return
Yes Yes
On Hold Create/Release 23 Window Grace period
8 Expiry. expired?
SO Acknowledgment 15
21 Customer
Invoice Invoice
Yes (Unused Entry AP
part) 19c
19B
LSH/4
Reject original delivery lines and recreate new Transfer

Goods Issue (Confirmation delivery lines Posting from
Self billing of Service, Stock transfer Vendor Outbound
Outbound from Vendor owned Shipped Delivery PGI
Delivery (Consigned )to Vendor (Consigned) to (Unused part (Unused part)
IC Billing
6 Shipped stock (Consigned ) 13a HP Owned ZSOI) 18
7 Unrestricted 17
Cancel original (Unused part) IC Invoice
MVT 311K Non Self billing 16 (Defective)
6b EDI824 Return Delivery +
No Acct Doc recreate New MVT 601 19a
EDI945L Return Delivery (Defective
6c ZRRE & Unused ZPRN Delivery
if needed 16 (Unused ZRG1)
20 MVT 411K
6d EDI856
Transfer Posting
DC (US21) from Vendor Self EDI 856 16a
20b EDI856 Cancel Return
6e EDI947 if
shipped billing Delivery
needed (Consigned) to Count
20b EDI856 (Defective &
6a
HP Owned C Unused)
ry?
EDI940 Consigned 10a No 20c EDI856 22
10b Yes C
22b EDI856
C
MVT 411K 502K remove 22c
Self Billing Job Await for PR/PO EDI 945L if needed
creates Invoice stock Vendor
manual Invoice from POD/POC 6f EDI 856
creation and
10c shipped
Invoice from Vendor updates
consigned PO Virtual
Vendor 11c 11c
11a GR OSS Vendor accept Defective & Standard
Trax 24
Physical Goods Flow

E2E-520g: Service Event - Advance Exchange Partial SOI from Sales Office under entitlement (In Time return) DRAF
T
-1st GTS
Front End System
Address PRS.
SABRIX
Doctor -ROHS

Quote if
uplift req ZRAY Billing
1 Passed Order (RRB) RAR
Order
Including (Revenue
Quotation Recognition)
Valida ZFCI
Serv Ord conf consumption
tions (service order) Customer
Invoice
Notification 5 9 from HP
order owned 12
2 3 MVT
ATP check Failed (Unrestricted
261
4 11
Service Order
Settle Cost
Create/Release 21
8 Follow Grace
SO Acknowledgment On Hold Period Return
Process
No
PGR LSH/4
Sales Office Defective – HP Owned (Unrestricted)
Return Delivery Has
(CA11, (Defective customer
Yes Unused - Confirmation of Service,
PE11) ZRRE & Unused Stock transfer from Vendor shipped 15c
returned In
ZPRN stock (Consigned) to Vendor owned
Goods Issue (Confirmation of 13
time
Outbound Self Billing Job window? (Consigned)
Service, Stock transfer from EDI 856 Yes Estock > unrestricted ZSOU
Delivery creates Invoice 14
Vendor owned (Consigned )to 15
6 13a 10C Defective – 653
Vendor Shipped stock 15a
(Consigned ) EDI 856
Self Unused – 311K
(FG01K>FG02K)
15b EDI 945L if needed No Acct Doc
7 billing
6b EDI 824 Transfer MVT 311K Count
Posting from No Acct Doc ry?
Vendor 10a
6c EDI 945L if needed Shipped
(Consigned) to
HP Owned
consigned
6a 6d EDI 947 if needed (FG02K.FG01 No
EDI940
) 502K remove
b 10b Await for
6e EDI 856 stock Vendor
MVT 411K manual
shipped
Invoice from PR/PO
consigned Invoice from
Vendor creation and
10d Vendor
POD/POC updates PO Virtual
10f
6f EDI 856
GR 10e
Standard
Custom
Trax
Physical Goods Flow
E2E-520h: Service Event - Advance Exchange Partial SOI from DC under entitlement (In Time return) DRAF
T
-1st GTS
Front End System
Address PRS.
SABRIX
Doctor -ROHS

Quote for Billing order
uplift if req RRB) Including
1 Passed Quotation RAR
Order consumption (Revenue
Serv Ord conf (service order) ZFCI Recognition)
Sales Office ZRAX Valida
(parts & Customer
tions from HP owned
(US11) Z1 Service order services) (Unrestricted Invoice Invoice
Notification (ZPLB 5
9 11 11a Entry
2 item) ATP MVT
check
Failed 261 AP
3 12
4 Service Order Settle
Create/Release Cost
On Hold 8 15
SO Acknowledgment
ZIIC IC
billing LSH
Invoice /4
MVT 311K Self Billing Job 11b
No Acct Doc Goods Issue creates Invoice Follow Grace
(Confirmation of 10c Period Return
Service, Stock transfer
Outbound Process Defective – 653
from Vendor owned Unused – 311K
Delivery (Consigned )to Vendor No PGR
6 Return No Acct Doc
Shipped stock Yes Delivery Defective – HP Owned
(Consigned ) (Defective (Unrestricted)
7 ZRRE & Has customer Yes Unused - Confirmation of ZITG IC
Unused returned In Service, Stock transfer from Credit
Self (Def return)
time Vendor shipped stock
DC (US21) 6b EDI 824 billing ZRPN)
13 window ? (Consigned) to Vendor owned 15b
Count (Consigned)
Transfer 14a EDI 856
ry? Estock > unrestricted ZSOU
6c EDI 945L if needed Posting from Yes
Vendor shipped 10a EDI945L 14
14b if needed 13a
(Consigned) to
HP Owned
6a 6d EDI 947 if needed consigned
14b
EDI 856
10b No
EDI940
6e EDI 856 502K remove
Await
stock for
Vendor PR/PO
Invoice from
MVT 411K manual Invoice
shipped creation and
Vendor
from Vendor
consigned PO Virtual
10f 6f EDI 856 POD/POC updates
10d GR 10e
Standard
Custom
Trax
Physical Goods Flow
E2E-520i: Service Event - Advance Exchange Partial SOI from Sales Office under entitlement (Grace Period return) DRAF
T
-1st GTS
Front End System
Address PRS.
SABRIX
Doctor -ROHS
ATP check Check  Customer returns Defective + Unused material after In time window expiry
S/4 Activities
Customer ZRAY Billing
Order (RRB)
Quote Including
Quotation
1 Passed Serv Ord ZFCI RAR
consumption
conf (parts (service order) Customer (Revenue
Order & services) Invoice Recognitio
from HP
ZRAX Valida 9 owned 12 Follow No n13)
order tions MVT Return process
Z1 Service (Unrestricted)
5 261
Notification (ZPLB 11
Follow In Time
2 item) ATP check Failed Create ZSOI NO return window
process
Yes
3 4 Unused item cat
Service Order In time Return NO
Settle Cost Window Grace period
8 expired? ZSF2
26 Expiry.
22 Customer
15
Invoice
Transfer (Unused non
Posting from Yes return part)
Vendor 18 LH/
Virtual Outbound
Sales Office Shipped
Delivery+ PGI
ZXL2
S4
(Consigned) to Billing for
(CA11, Non Self billing HP Owned
(Unused part ZPIR)
non return
17
PE11) 502K & Trigger New Unrestricted of
Goods Issue (Confirmation Invoice from Buy PR>PO / virtual (Unused part) MVT 601 Defective
Self billing of Service, Stock transfer GR / remove qty 17a (ZRLN)
Outbound Vendor Self billing MVT 411K
from Vendor owned 17b
Delivery (Consigned )to Vendor 17c from Vendor shipped PGR ZREI
17b (Defective & Transfer posting in
6 Shipped stock (Consigned ) Unused)
Customer
Return HP owned stock Credit Memo
7 Delivery Cancel original Reject unused original delivery
Estock >
(Defective &
unrestricted (Unrestricted)
(Defective Return Delivery + lines and recreate new delivery 21 Unused)
MVT 311K ZSOU
6b ZRRE & recreate New lines 22
EDI824 No Acct Doc Delivery MVT 653 (good) 20
20c
Unused
(Unused ZRG1) MVT 653 (defective) 20a EDI 856
6c EDI945l if ZPRN
14 16
needed Transfer EDI 945l
6d EDI947 if Yes 14a 20b
Posting from Self 22d if needed
needed Vendor shipped
billing EDI 856
6e EDI856 (Consigned) to EDI856
HP Owned Count
6a ry?
Unrestricted 19b EDI856
EDI940 (consigned) 10a No C
10b Yes 19c
502K remove EDI 945L
Self Billing Job Await for PR/PO
MVT 411K stock Vendor Invoice from
creates Invoice manual creation and
shipped Vendor
10C Invoice from PO Virtual
consigned POD/POC10f
Vendor GR 10e
10d updates
6f EDI 856
Standard
Custom
Trax
Physical Goods Flow
E2E-520j: Service Event - Advance Exchange Partial SOI from DC under entitlement (Grace Period return) DRAF
T
-1st GTS
Front End System Address PRS.
SABRIX
Doctor -ROHS
ATP check Check  Customer returns Defective + Unused material after In time window expiry
S/4 Activities
ZRAY Billing Follow In Time Follow No
Customer Order (RRB) return window Return process
Including process
Quote Quotation
1 consumption ZFCI
Passed Serv Ord
(service order) Invoice RAR
conf (parts Customer (Revenue
Sales Office Order & services) from HP Entry AP
owned Invoice Yes Recognitio
Valida Create ZSOI 9 15
(US11, ZRAX (Unrestricted)
14 n)16)
order tions Unused item cat MVT NO
US13) Z1 Service
5
12
Grace period
Notification ZPLB 261 NO expired?
2
Item ATP check Failed In time Return ZREI
3 4 Window Customer
Service Order Expiry. ZSF2 Credit Invoice
On Hold Create/Release 18a Customer Memo Entry AR
8 Invoice
Invoice (Defective 26b
Yes (Unused Entry AP
& Unused)
non return 22
29
part)
23
LH/
Transfer Posting S4
from Vendor Outbound
Reject original unused delivery lines Shipped PGI ZIVI IC
and recreate new delivery lines Delivery from Billing
(Consigned) to HP (Unused part)
Goods Issue (Confirmation Unrestricted 20 21
Owned (Unused part
Self billing of Service, Stock transfer
Outbound Unrestricted ZPIR
from Vendor owned (Unused part) ZXL2
Delivery (Consigned )to Vendor 19a MVT 601
IZIIC IC Billing 18b Billing for
6 Shipped stock (Consigned ) 13 MVT 411K Non Self billing
non return
7 Trigger502K, New of
Invoice from Buy PR>PO / virtual Defective ZITG IC
6b EDI824 MVT 311K Vendor GR / remove qty (ZRLN) Credit
No Acct Doc PGR
(Defective &
18d from Vendor shipped
19b
Memo
6c EDI945l if Return Delivery Unused) 18c
Transfer posting in 26
(Defective ZRRE Cancel original Estock > HP owned stock
needed Return Delivery + unrestricted (Unrestricted)
6d EDI947 & Unused ZPRN
17 recreate New ZSOU 24b 25
DC (US21) Transfer
If needed Posting from Self Delivery
24
6e EDI856 Vendor shipped billing 17a (Unused ZRG1)

6a (Consigned) to Count EDI 856 23 24a EDI 856
MVT 653 (good)
HP Owned ry?
EDI940 consigned 10a 23d
10b Yes EDI856 MVT 653 (defective)
No
EDI 945l if needed
23b EDI856
502K remove Settle Cost
Self Billing Job Await for C
PR/PO 32
creates Invoice stock Vendor 23c EDI Invoice from POD/POC 6f EDI 856
manual creation and
945L
10C shipped Vendor
Invoice from PO Virtual updates
consigned 10f
Vendor GR 10e
MVT 411K 10d Standard
Custom
Trax
Physical Goods Flow
E2E-520k: Service Event - Advance Exchange Partial SOI from Sales Office under entitlement (No return) DRAF
T
-1st GTS
Front End System
Address PRS.
SABRIX
Doctor -ROHS
ATP check
S/4 Activities
Customer
Quote ZRAY Billing
Order (RRB)
1 Passed Serv Ord Including ZFCi
conf (parts Quotation Customer Follow Grace RAR
Order & services) consumption
Invoice Period Return
(Revenue
(service order) Recognition)
ZRAX Valida Create ZSOI 9
from HP owned 13 process
Z1 Service order tions Unused item cat (Unrestricted
5 MVT 12
Notification ZPLB Defective part only 261 Follow In Time
2 return window
item ATP check Failed NO NO
4 process
3 Yes
Service Order In time Return
Settle Cost Window
Yes
Grace period
8 21 Expiry. expired?
15 21
Yes
Transfer
Posting from
Sales Office Vendor Outbound
ZSF2 Customer LSH/4
Invoice
(CA11, Shipped Delivery PGI (Unused non
(Consigned) to (Unused part (Unused part)
PE11) Reject original unused delivery lines and recreate
HP Owned ZPIR) 18
return part)
Goods Issue (Confirmation new delivery lines 19
of Service, Stock transfer Unrestricted 17
Outbound Self billing MVT 601
from Vendor owned (Unused part) ZXL2
Delivery (Consigned )to Vendor
16
Billing for
6 Shipped stock (Consigned ) non return
7 of
Cancel original Defective
MVT 311K Return Return Delivery + Self (ZRLN)
6b EDI824 No Acct Doc Delivery billing
recreate New 17b
(Defective Delivery Count
6c ZRRE &
EDI945l if needed Unused ZPRN
(Unused ZRG1) ry?
14
20 16b No
6e EDI856
Transfer Yes
Posting from 20d EDI856 Reject delivery lines
Vendor Self EDI 856 14a Cancel Return
6d EDI947 if Shipped billing Delivery 502K remove
20b EDI856 Self Billing Job
6a needed (Consigned) to Count (Defective & PR/PO
C creates Invoice stock Vendor Invoice from
HP Owned ry? Unused)
MVT 411K 16C shipped creation and Vendor
EDI940 (Consigned) 10a No 20c EDI 945L 22
Yes consigned PO Virtual 16f
10b
MVT 411K 22b EDI856 16d GR 16e
C
502K remove 22c
Self Billing Job Await for PR/PO EDI 945L if needed
stock Vendor Invoice from POD/POC 6f EDI 856
creates Invoice manual creation and
shipped Vendor updates
10C Invoice from PO Virtual
consigned 10f
Vendor GR 10e
10d OSS Vendor accept Defective & Standard
Trax 23
Physical Goods Flow

E2E-520l: Service Event - Advance Exchange Partial SOI from DC under entitlement (No return) DRAF
T
-1st GTS
Front End System
Address PRS.
SABRIX
Doctor -ROHS
Check  Customer does not return Defective + Unused material
S/4 Activities
Customer
ZRAY Billing
Quote Order (RRB)
Including
1 Passed Serv Ord Quotation ZFCI Invoice
conf (parts consumption Customer Entry AP Follow Grace RAR
Order & services) (service order)
Invoice Period Return
(Revenue
ZRAX Valida Create ZSOI 9 from HP owned 14 Recognition)
Sales Office Unused item cat (Unrestricted 13B process
order tions
(US11) Z1 Service
5
MVT 12
Notification ZPLB Defective part only 261 Follow In Time

2 item NO return window
ATP check Failed NO
3 4 process
Service Order Settle Cost In time Return
Yes Yes
On Hold Create/Release 23 Window Grace period ZREI
8 Expiry. expired? Customer
SO Acknowledgment 15
21 Invoice
(Unused Invoice
Yes non part Entry AP
return) 19c
19B
LSH/4
Transfer
Reject original delivery lines and recreate new Posting from
Goods Issue (Confirmation delivery lines Vendor
Self billing of Service, Stock transfer Shipped Outbound
Outbound from Vendor owned Delivery PGI
(Consigned) to
Delivery (Consigned )to Vendor HP Owned (Unused part (Unused part)
ZIIC IC Billing
6 Shipped stock (Consigned ) 13a Unrestricted ZPIR) 18
17a
7 (Unused part)
Cancel original 16 ZIVI IC
Self billing
EDI824 MVT 311K Return Delivery + Invoice (
6b MVT 601
No Acct Doc recreate New Non Self billing 19a
EDI945L Return Delivery (Defective MVT 411K
6c ZRRE & Unused ZPRN Delivery Trigger 502K
if needed (Unused ZRG1)
16 mvt. New
20 ZXL2
6d EDI856 Buy PR>PO /
Transfer Posting Billing for
DC (US21) from Vendor Self EDI 856 16a
20b EDI856
Invoice from
virtual GR / non return
6e EDI947 if billing remove qty of
Shipped Vendor
needed (Consigned) to Count 20b EDI856 Cancel Return from Vendor Defective
6a 16c
HP Owned ry? C Delivery shipped (ZRLN)
No (Defective & 16b 17b
EDI940 Consigned 10a 20c EDI856
10b Yes C Unused)
22 22b EDI856
502K then Invoice from C
MVT 411K
Self Billing Job Await for 22c EDI 945L if needed
Trigger New Vendor POD/POC
creates Invoice manual 6f EDI 856
Buy PR>PO / 10f updates
10C Invoice from
virtual GR /
Vendor 10D
OSSqtyVendor
remove OSS Vendor accept Defective & Standard
from Vendor
shipped
InforNexus put Unused back into Inventory.
10d
Trax 24
Physical Goods Flow

Sale - Exchange - Trade Advance
(without Service Event)
DRAF
T
End State E2E-521a Trade Ship Only Full SOI from Sales Office
End State E2E-521b Trade Ship Only Full SOI from DC
End State E2E-522a Trade Ship Only Partial SOI from Sales Office
End State E2E-522b Trade Ship Only Partial SOI from DC
End State E2E-526a Trade Advance Exchange from Sales Office (HOI)
End State E2E-526b Trade Advance Exchange from DC (HOI)
End State E2E-525a Trade Advance Exchange Full SOI from Sales Office
End State E2E-525b Trade Advance Exchange Full SOI from DC
End State E2E-530a Trade Advance Exchange Partial SOI from sales office
End State E2E-530b Trade Advance Exchange Partial SOI from DC
End State E2E-530c ZFD2 Gratis Order PSOI from DC
End State E2E-530e ZFD2 Gratis Order PSOI from SO
End State E2E-006h Trade Ship Only HOI from DC
End State E2E-006i Trade Ship Only HOI from Sales Office
End State E2E-006J ZFD2 Gratis Order HOI from DC
End State E2E-006M Customer Credit/Debit memo request (inc Intercompany)
53 Confidential
E2E-521a: Trade Ship Only Full SOI from Sales Office DRAF
KCI to Customer Highlights: Discussed on
 Trade Sales to Customer from Sales Office
T
Front End System
Address PRS. Check Credit Check
OSS  OSS Vendor will ship part to customer after inbound delivery confirmation
Doctor -ROHS - PGS (Fraud &
SABRIX
Check CC check)
 HP will take ownership of the part from SOI Vendor based on PGR
S/4 Activities
Customer ETA
Determination
1 Virtual
Order Outbound
Virtual
Valida Delivery from
ZTRS tions hp owned Goods Issue
Trade 4 Passed (unrestricted) 10 RAR
order ETA 9 (Revenue
2 determination Failed Recognition)
MVT 601 Customer
3 Customer 13
billing for
Invoice
SO
13
12
On Hold
LH/
S4
SO Acknowledgment
3a EDI 945i
if needed
Sales Office
(CA11,
PE11)
Trade Inbound Virtual Invoice
Trade PR Delivery Goods
PO Receipt
5 7 Receipt 11
6
Into HP owned
(unrestricted)
6a
7a
8 12a EDI 810
EDI 856 MVT 101
10a ASN Idoc
EDI 850/860
OSS Vendor InforNex

us
Trax
Physical Goods Flow Standard
Custom
E2E-521b: Trade Ship Only Full SOI from DC DRAF
KCI to Customer
Highlights: Discussed on


Trade Sales to Customer from Sales Office
OSS Vendor will deliver part after ETA confirmation
T
Address Check Credit Check  HP will take ownership of the part from SOI Vendor before shipment from
Front End System
Doctor
PRS.
SABRIX -ROHS - PGS (Fraud & OSS OSS Vendor
Check CC check)
 IC Transaction between DC and Sales Office entities
S/4 Activities
Customer ETA
Determination
1
Order Passed
Valida
ZTRS tions
Trade 4
order RAR
ETA
Sales Office 2 Failed Customer Invoice (Revenue
determination
Invoice Entry AP Recognition)
(US11) 3
12 11b 14
On Hold
LH/
S4
SO Acknowledgment
Virtual
Virtual Outbound
DC (US21) Trade Inbound
Goods
Delivery from HP
Virtual
IC Billing 3PO
Trade PR Receipt Goods Invoice
PO Delivery owned for SO
5 Into HP owned Issue Receipt
6 7 (unrestricted) 11a
(unrestricted) 10 13
9
8
7a
6a MVT 601 13a EDI 810
EDI 856
MVT 101
EDI
850/860
9a EDI 856
OSS Vendor
Physical Goods Flow InforNex Standard
us
Trax
Custom
E2E-522a: Trade Ship Only Partial SOI from Sales Office DRAF
KCI to Customer Highlights:
 Trade Sales to Customer supplied by OSS Vendor
T
Address PRS. Check Credit Check OSS  Visibility of stock at OSS Vendor location
Front End System Doctor SABRIX -ROHS - PGS (Fraud & CC
check)
 Ownership of the parts by HP at point of shipment.
Check
 Settlement Run & Vendor postings will be done through periodic batch job.
Order Passed RAR (Revenue

Valida
ZTRS tions
Recognition)
Trade 3 8
order
1
ATP check Failed
2
On Hold
SO Acknowledgment
LH
Sales Office /S4
(CA11,
PE11)
Transfer Posting to transfer ZSF6
Outbound stock from Vendor owned
Goods Issue Customer
Delivery (Consigned) to HP owned
(Unrestricted) stock 6 Invoice
4
5b 7
4b EDI 824
Self MVT 601:
4a
billing
EDI 945L
4c if needed Count
EDI940
ry?
5a No
Yes PR/PO
creation and Invoice from
(502K mvt type)
5a PO Virtual Vendor
Self Billing Job 502K remove GR 5f
EDI856 created Invoice stock Vendor 4f EDI 856 5e
5c stock
MVT 411K 5d
InforNex Standard
OSS Vendor us /
OSS Vendor InforNex Custom
Trax
us
Physical Goods Flow
E2E-522b: Trade Ship Only Partial SOI from DC DRAF
T
Front End System
Address PRS.
SABRIX
Check Credit Check
- PGS (Fraud & CC
OSS  Visibility of stock at OSS Vendor location
Doctor -ROHS
Check check)  Ownership of the parts by HP at point of shipment.
 IC transactions between DC and Sales Office entities
Order Passed RAR

Sales Office Valida
(Revenue
(US11) Trade tions
Recognition)
3
Order Customer
Customer 10
1 ATP check Failed billing for
2
Invoice
SO (ZSF6) Invoice
9
On Hold 8 Entry AP
7b
SO Acknowledgment
LH/S4
IC Billing
Transfer Posting to transfer stock for SO
Outbound from Vendor owned 7a
Goods Issue
Delivery (Consigned) to HP owned
4 (Unrestricted) stock 6
5b
4b EDI 824
DC (US21) MVT 601:
EDI 945L Self
4c if needed billing
Count
EDI 947 ry?
4d 5a No
if needed Yes
4a
mvt 502K)
EDI940 5a 502K remove PR/PO
EDI 856 Self Billing Job
stock Vendor creation and Invoice from
creates Invoice
shipped PO Virtual Vendor
5c
consigned GR 5f
5d 5e 4f EDI 856
MVT 411K
Standard
InforNex
OSS Vendor us Custom
Trax
Physical Goods Flow
E2E-525a: Trade Advance Exchange Full SOI from Sales Office DRAF
Highlights:
KCI to Customer 

Trade Sales to Customer supplied by OSS Vendor
OSS stock not visible on SAP
T
PRS.  Ownership of the parts by HP at point of
Front End
SABRIX
Credit Check
1st GTS Check
OSS shipment.
Customer S/4 Activities Virtual

ZTRS Order Outbound Virtual Customer
Trade Validat Passed Goods Invoice RAR
Delivery from
order ions hp owned Issue (AR) (Revenue
ETA 12
2 4 (unrestricted) 11 Recognition)
Sales Determination 10
ETA 25
1 Failed
Office determination MVT 601
(PE11) 3 On Hold
SO Acknowledgment
Physical Goods Flow (defective product)
LH /
Trade Inbound Virtual S4
Trade PR GR into HP
PO Delivery Invoice
5 owned
6 7 Receipt
(unrestricted) MVT 632 (good)
9 MVT 653 (defective)
8 Customer
19
Billing/
7a Credit Note
MVT 101 EDI 810 20
Yes EDI 856
PGR
(Defective - HP
ownership OSS 10a
Return
Window Vendor Plant)
EDI 856
Expired? 19
17 Return Block 19b
Order Return
Passed
Line Validati Delivery PGI (Defective – Credit memo
No Removed ons
15 16 Return Return OSS Vendor issued by
14
Trade PO PO Plant Vendor
16a
6a 16b
(Defective) Delivery 23 24
Failed EDI 856 21
EDI EDI 856 22
Parts physically 850 EDI 945L if
16c
arrive at OSSP needed
On Hold
18
Standard
OSS Vendor InforNex
us Custom
Physical Goods Flow (good product) Trax

E2E-525b: Trade Advance Exchange Full SOI from DC Highlights: DRAF
KCI to Customer 

OSS stock not visible on SAP
Ownership of the parts by HP at point of shipment.
T
PRS.
Front End
SABRIX
Credit Check
1st GTS Check
OSS

Order Passed Customer RAR
ETA ZTRS Valida (Revenue
Invoice (AR)
Determination Trade order tions Recognition)
Sales 2
13
1 4 16
Office
(US11) ETA Failed
determination
3
On Hold
SO Acknowledgment
Order LH /
Return Block Passed
Line
Validati S4
on Invoice
Removed Entry (AP) Customer Invoice
15
14 12b Billing/ Entry
Failed Credit Note (AP)
21 20b
On Hold
MVT 601
Virtual Outbound
Delivery from HP
owned PGR MVT 632 (good)
Return Yes (unrestricted) Virtual (Defective HP MVT 653 (defective)
IC
Window 10 Goods IC Billing ownership OSS Credit
Expired? Issue 12a Vendor Plant) 20a
17 19b
11 19
No Trade Trade Inbound Virtual GR

Invoice
PR PO Delivery into HP owned PGI Credit
Receipt Return Return Return
DC (US21) 5 6 7 (unrestricted)
9 Delivery (Defective - memo
8 Trade PO PO
OSS Vendor issued by
16 (Defective) Delivery
Plant Vendor
22 23
MVT 101 24 25
9a 17a 17b
6a EDI 850 7a EDI 856
Parts physically EDI 810
EDI 856 EDI 824 MVT 161 (good)
arrive at OSSP 10a EDI 856
Standard
OSS Vendor InforNex
us Custom
Trax
Physical Goods Flow (good product)
E2E-526a: Trade Advance Exchange from Sales Office (HOI) DRAF
T
SO Acknowledgment
Highlights: (Discussed on
KCI to Customer  ZTRS Trade order HOI, created by Front end interface to S4
 Billing at point of shipment
PRS.
Front End
SABRIX
Credit Check
1st GTS Check
GTS 2nd
check
OSS  If Return is within Return Window, credit provided to Customer upon return
Customer S/4 Activities RAR

Order
ZTRS Passed Outbound Goods ZSF6 Customer (Revenue
Validati
Trade order ons
Delivery Issue Invoice (AR) Recognition)
1 4 5 6
ATP 2
Sales Check
3
Office Failed MVT 601
(PE11)
On Hold
LH /
Return Block Order Passed S4
Validati
Line Removed
ons 5b EDI 856
7 8 4b EDI 824
4a 4c EDI 945L if needed

Failed
EDI 940 4d EDI 947 if

needed
Return On Hold
Window Yes 4e EDI 856
Expired
?
10
ZREI Customer
Return Delivery PGR
No Credit
9 12
13
9a 11a EDI 856

12b
EDI 856 EDI 945L
Parts physically 11b
if needed
arrive at LSP
11
InforNex Standard
LSP us Custom

E2E-526b: Trade Advance Exchange from DC (HOI) Highlights: (Discussed on
 ZTRS Trade order HOI, created by Front end interface to S4
DRAF
KCI to Customer


Billing at point of shipment
If Return is within Return Window, credit provided to Customer upon return T
PRS.  Includes IC transactions between Sales Office & DC entities
Front End
SABRIX
Credit Check
1st GTS Check
GTS 2nd
check
OSS

Order RAR
ZTRS Validati
Passed (Revenue
Trade order ons Recognition)
1 ZSF6 Customer
ATP 2 16
Check
Invoice (AR) 6 ZREI Customer
3 Failed Billing/ Credit
Note
On Hold
14b
Sales Order
Office Validat
(US11) SO Acknowledgment
Passed LH /
ion
9 S4
Invoice
Entry
Failed (AP)
Return Block
Line Removed Invoice 15
8 On Hold Entry
(AP)
7b
Goods ZIVI IC
Issue Billing
Outbound 5 7a Yes
Delivery ZITG IC
PGR
ZRLF MVT: 601 Credit
13
4 14a
Return
Return Window
4b Edi 824
4a Delivery Expired MVT: 653 (Def) / 632
DC (US21) ZRLR (good)
Edi 940 4c EDI 945L if ?
needed 10 11
No
13b
4e EDI 856 12b EDI 856 5b EDI 856 Parts physically
12a
arrive at LSP
EDI 856 12
InforNex Standard
LSP us
Physical Goods Flow (defective product) Custom
Trax
E2E-530a: Trade Advance Exchange Partial SOI from sales office DRAF
T
Front End System
Address PRS.
SABRIX
Check Credit Check
- PGS (Fraud & CC
OSS  Visibility of OSS stock on SAP
Doctor -ROHS
Customer
S/4 Activities Self Billing Job PR/PO
creates Invoice creation and
Yes RAR
5c 502K PO Virtual
remove
(Revenue
Order Passed GR
MVT 411K Self stock Recognition)
Valida 5c
billing No Vendor 20
ZTRS tions Invoice from
Count stock
Trade 3 Vendor
ry? 5b 5d
Order Transfer Posting to 5a
1
ATP check Failed
2 transfer stock from
ZSF6
On Hold Outbound Vendor owned
Goods Issue Customer
Delivery (Consigned) to HP
Invoice (AR)
SO Acknowledgment
owned (Unrestricted)
6
4 7
stock
5b
MVT: 601 LSH
Sales Office 4a
4b EDI 824 /4
(CA11,
PE11) Return EDI940 4c EDI 945L if needed
Window
Expired?
4d EDI 947 if needed 5a EDI 856 4f
11
(502K mvt type)
Order EDI 856
No Validati Pass
ons
9
Transfer ZREI
Return Block posting in HP Customer
Line Return PGR
owned stock Billing/
Removed Failed Delivery 13
(Unrestricted) Credit Note
8 10 14 15
MVT 653 (defective)
12a EDI 856
10a
On Hold
Parts physically EDI 856 12b EDI 945L
arrive at OSSP if needed
12
Standard
OSS Vendor 14b InforNex
Trax
Physical Goods Flow
E2E-530b : Trade Advance Exchange Partial SOI from DC DRAF
KCI to Customer
-VCP -Customer
Highlights:
T
-1st GTS
Front End System
Address PRS.
SABRIX
Check Credit Check
- PGS (Fraud &
OSS  Visibility of OSS stock on SAP
Doctor -ROHS
Check CC check)  Ownership of the parts by HP at point of shipment.
Self Billing Job PR/PO

Customer creates Invoice
S/4 Activities
5c
creation and
PO Virtual
Invoice from
Vendor Customer
Yes GR 5d RAR
Trade On Hold Invoice (AR)
Sales Office MVT 411K
5c (Revenue
Order Order Passed 7b
(US11) Self 502K remove
Recognition)
1 ATP check Valida Customer 21
tions billing stock Vendor
2 credit
3 Count stock Invoice Entry
ry? 5b 16c
No (AP)
Failed 5a 16b
Transfer Posting to Goods
Outbound transfer stock from Issue
SO Acknowledgment Delivery Vendor owned 6
(Consigned) to HP
4 owned ( Unrestricted) MVT: 601
stock
I/C
5b LH/
4b EDI 824 Invoice S4
4a
7a
Return EDI940 4c EDI 945L if needed
Window Yes
Expired?
11 4d EDI 947 if needed 5a EDI 4f
(502K mvt type) 856
Order EDI 856
No Validati Pass
ons
Transfer posting
9
DC (US21) Return Block
PGR
in HP owned
stock
IC credit
Line Removed Return 16a
Failed Delivery 14 (Unrestricted)
8 15
13
13a
13b EDI 856 MVT 653
On Hold (defective)
EDI 856
EDI 945L
Parts physically 13c if needed
arrive at OSSP
12
Standard
OSS Vendor 14b
InforNex
Trax
Physical Goods Flow
Highlights:
E2E-530c: Gratis order Partial SOI from DC 

Gratis order created directly in SAP and supplied by OSS Vendor
Visibility of stock at OSS Vendor location
DRAF
KCI to Customer



IC transactions between DC and Sales Office entities T
Settlement Run & Vendor postings will be done through periodic batch job.
-1st GTS
Address PRS.
SABRIX
Check OSS  VRKA pricing condition for gratis
Doctor -ROHS  Need to enter appropriate order reason
Check
Order Passed RAR

Sales Office Valida
Gratis Order (Revenue
(US11) tions Customer
Recognition)
ZFD2 3
billing for
(ZPFC item Customer 10
ATP check Failed SO (100%
cat) 2
Invoice
discount) Invoice
1 9
On Hold (ZSF8) Entry AP
8 7b
SO Acknowledgment
LH/S4
IC Billing
Outbound Transfer Posting to transfer stock for SO
Delivery from Vendor owned (ZIVI)
Goods Issue 7a
(ZRLF) (Consigned) to HP owned
(Unrestricted) stock 6
4 5b MVT 601
4b EDI 824
DC (US21)
EDI 945L 502K
4c if needed Yes remove
No stock PR/PO
Self creation and
Vendor Invoice from
EDI 947 billing PO Virtual
4d if needed stock Vendor
4a Count GR
mvt 502K) 5b 5e
ry? 5d
EDI940 5a 5a
EDI 856
Self Billing Job
creates Invoice
5f
Yes 4f EDI 856
MVT 411K
Standard
InforNex
Trax
Physical Goods Flow
Highlights:
E2E-530e: Gratis order Partial SOI from SO 

Gratis order created directly in SAP and supplied by OSS Vendor
Visibility of stock at OSS Vendor location
DRAF
KCI to Customer



T
Settlement Run & Vendor postings will be done through periodic batch job.
VRKA pricing condition for gratis
-1st GTS
Address PRS.
SABRIX
Check OSS  Need to enter appropriate order reason
Doctor -ROHS
Check
Order Passed RAR

Sales Office Valida
Gratis Order (Revenue
(CA11/CN13) tions Customer
Recognition)
ZFD2 3
billing for
(ZPFC item Customer 10
ATP check Failed SO (100%
cat) 2
Invoice
discount)
1 9
On Hold (ZSF8)
8
SO Acknowledgment
LH/S4
Outbound Transfer Posting to transfer stock

Delivery from Vendor owned Goods Issue
(ZRLF) (Consigned) to HP owned (hp owned)
(Unrestricted) stock 6
4 5b MVT 601:
4b EDI 824 MVT 411K
EDI 945L 502K

4c if needed remove
stock PR/PO
Self creation and
Vendor Invoice from
EDI 947 billing PO Virtual
4d if needed stock Vendor
4a Count GR
mvt 502K) 5b 5e
ry? 5d
EDI940 5a No
5a EDI 856 Yes
Self Billing Job
creates Invoice
5f
4f EDI 856
Standard
InforNex
Trax
Physical Goods Flow
E2E-006h: Trade Ship Only HOI from DC DRAF
KCI to Customer
-1st -VCP -
Highlights:
 Trade Sales to Customer supplied by 3PL
T
PRS. GTS Customer
Front End Address SABRI Check Credit Check OSS  Visibility of stock on SAP
System Doctor - PGS (Fraud
X -ROHS
& CC check)
 Customer billing by HP at point of shipment.
Check
 IC transactions between DC and Sales Office entities
RAR
Sales Office Order Passed
ZTRS Valida (Revenue
(US11) Trade tions Recognition)
order 3 ZSF6 9
Customer
1 Failed Customer
ATP check Invoice
2 billing for SO
8
7 Invoice
On Hold
SO Acknowledgment Entry AP
7b
LH/S4
Outbound ZIVI IC
Delivery Goods Issue Billing for
(ZRLF) 5 SO
4 6
MVT 601:
4b EDI
DC (US21) 824
4c EDI 945L if
needed

4a
EDI 940 4e EDI 856
4f EDI 856
Standard
InforNex
3PL us Custom
Trax
Physical Goods Flow
E2E-006i: Trade Ship Only HOI from Sales Office DRAF
KCI to Customer
-1st -VCP -
Highlights:
 Trade Sales to Customer supplied by 3PL @ sales
T
PRS. GTS Customer
Front End Address SABRI Check Credit Check OSS office level
System Doctor - PGS (Fraud
X -ROHS
& CC check)
 Visibility of stock on SAP
Check
 Customer billing by HP at point of shipment.
RAR
Valida (Revenue
(US11) ZTRS Trade tions Recognition)
3 ZSF6 8
order Customer
1 Failed Customer
ATP check Invoice
2
billing for SO
7
6
On Hold
SO Acknowledgment
LH/S4
Outbound
Delivery Goods Issue
(ZRLF) 5
4
MVT 601:
4b EDI
824
4c EDI 945L if
needed

4a
EDI 940 4e EDI 856
4f EDI 856
Standard
InforNex
3PL us Custom
Trax
Physical Goods Flow
E2E-006j: Gratis Order Only HOI from DC
Highlights:
 Gratis Sales created manually on S4 to Customer DRAF
KCI to Customer
-1st


supplied by 3PL
Visibility of stock on SAP
No Customer billing by HP at point of shipment.
T
PRS. GTS
Address SABRI Check
OSS  IC transactions between DC and Sales Office entities
Doctor X -ROHS  VRKA pricing condition for gratis
Check  Need to enter appropriate order reason
RAR
ZFD2 Gratis Valida (Revenue
(US11) tions Customer Recognition)
Order (item
3 billing for 9
cat ZTFC) Customer
1 Failed SO(ZSF8)
ATP check Invoice
2 100%
8
discount Invoice
On Hold
SO Acknowledgment 7 Entry AP
7b
LH/S4
Outbound IC Billing
Delivery Goods Issue for SO
(ZRLF) 5 (ZIVI)
4 6
MVT 601:
4b EDI
DC (US21) 824
4c EDI 945L if
needed

4a
EDI 940 4e EDI 856
4f EDI 856
Standard
InforNex
3PL us Custom
Trax
Physical Goods Flow
E2E-006k: Gratis Order Only HOI from Sales office
Highlights:
 Gratis Sales created manually on S4 to Customer DRAF
KCI to Customer
-1st


supplied by 3PL
No Customer billing by HP at point of shipment.
T
PRS. GTS
Address SABRI Check
OSS  VRKA pricing condition for gratis
Doctor X -ROHS  Need to enter appropriate order reason
Check
RAR
Valida (Revenue
(US11) tions Recognition)
ZFD2 Gratis Customer
3 9
Order (item cat billing for SO Customer
ZTFC) ATP check
Failed 100% Invoice
1 2 discount 8
On Hold 7
SO Acknowledgment
LH/S4
Outbound
Goods Issue
Delivery
5
4
MVT 601:
4b EDI
824
4c EDI 945L if
needed

4a
EDI 940 4e EDI 856
4f EDI 856
Standard
InforNex
3PL us Custom
Trax
Physical Goods Flow
E2E-006M: Customer Credit/Debit memo request (inc Intercompany) DRAF
Highlights:
T
 Manual credit/debit process (Trade and I/C)
S/4 Activities
Receive
Credit/Debit
/Debit
Memo
Request
(Manual)
Review and Appro Customer

Create Process
Approve val Billing RAR
Sales Office Credit/Debit Credit/Debit Grant Credit/Debit
(ZSG2 / (Revenue LH
(ZSCR/DR) ed Memo
Memo ZSL2) Recognition)
(ZJCR/ZJDR 3** 5
2** 6
I/C) Memo
Request Indicate
1 Reason for
Rejection
4**
End
Sale – Internal Order
DRAF
T
End State E2E-509a Internal Order (HOI) Within Sales Office (Employee) – Parts & Whole Units
End State E2E-509b Internal Order (HOI) DC to Sales Office Employee – Parts & Whole Units
72 Confidential
E2E-509a: Internal Order (HOI) Within Sales Office (Employee) – Parts & Whole Units – Descoped
DRAF
29/4 Highlights: (Discussed on 05/13/2019) - TBR
T
SO Acknowledgment  Internal Orders for Employees for parts within Sales
ASN to Employee Office
 Sales office Inventory will be used to replenish parts for
SABRIX
or One employees
Source OSS
S/4 Activities
Employee
ZI61 Internal Order Outbound
Validat Passed Goods Issue Invoice
Sales Order Delivery LH/S4
Sales Office
ions 5 6
1 ATP 2 4
(PE11) Check MVT
4b EDI 824 601: MVT 601:
3 Failed
4a
On Hold 4d EDI 947 if needed
Edi 940
4e EDI 856
5b EDI 856
LSP InforNex
Carrier us
Physical Goods Flow Trax

Standard
Custom
E2E-509b: Internal Order (HOI) DC to Sales Office Employee – Parts & Whole Units - Descoped 29/4 DRAF
Highlights: (Discussed on 05/15/2019) - TBR T
ASN to Employee  Internal Orders for Employees for parts from DC
Sabrix or
 DC Inventory will be used to replenish parts for
One Source
Check
employees
OSS  IC transactions between Sales Office and DC for parts
supplied from DC
S/4 Activities
Invoice Entry
Buying Entity Invoice (AR) AP
7 6b
HP SO Acknowledgment
Employee
ZI61 Order
Internal Sales Validat
Order ions
2 Passed
1
ATP Check
3
Failed
On Hold
Outbound IC Billing for
Goods Issue LH/
Delivery SO
4
5
6a
S4
DC (US21) 4b EDI 824 MVT 601:

4a
Edi 940 5b
EDI 856
4e EDI 856
LSP InforNex
us Standard
Trax Custom
Physical Goods Flow
Sale – Back Order Mgmt
DRAF
T
Soln
Scenario # Scenario Name
Scope
End State E2E-516 Backlog Order Mgt
76 Confidential
E2E-516: Backlog Order Mgt Highlights: (Discussed on 05/29/2019)
 Unique process for ITR
DRAF
Customer
 Inventory Model specific process steps considered
 Explicit ETA update to customer & acceptance captured
T
Front End
System 6b ETA Update
Scheduled BOP Check

1
Sales order S/4 Activities
1
Check stock for alt Material
Check stock in alt Loc If all alt
Materials
Plant and If all locations in all alt Locs
ATP Location have no stock have no
SLOC Product Place order at
Check Substitution stock
determination Substitution BO Location BOP
4 (aATP)
(BRF+) If no Inventory 5b (aATP) 7
available 5
2 5c
Can switch
HOI + Partial
Sequencing Based on
SOI
config
Inventory
Model Calculate
3
Delivery Date
Stock Found ETA
6
SOI
3a
ETA
Web Service call 3b Confirmation/Update
for ETA
OSSP Standard
Partner Custom
Sale – Back Order Dropship
DRAF
T
End State E2E-505 3rd Party Direct Drop Ship PO HOI for Service Event/Trade (EDI Vendor)
3rd Party I/C Direct Drop Ship PO HOI for Service Event / Trade (EDI Vendor +
End State E2E-505b
non EDI)
End State E2E-505c 3rd Party Direct Drop Ship PO HOI for Service Event / Trade (Ariba)
End State E2E-505d 3rd Party I/C Direct Drop Ship PO HOI for Service Event / Trade
End State E2E-506 3rd Party Indirect Drop Ship PO (HOI) EDI & Non EDI
Back to Back Indirect drop ship (HOI) from International vendor (renamed from
End State E2E-506b
APJ506b)
End State E2E-511 Back to Back drop ship via HP site (HOI) Cross Region
End State E2E-511b ITR Samsung OEM Dropship to Customer E2E process with iERP
End State E2E-511c ITR Samsung OEM Dropship to DC E2E process with iERP
79 Confidential
E2E-505: 3rd Party Direct Drop Ship PO HOI for Service Event / Trade (EDI Vendor + non EDI) DRAF
- Credit
SO Acknowledgment Highlights: (Discussed on 05/29/2019)

T
Sales Order driven 3PO dropship to customer directly
Check ASN to Customer  Service Event/Trade driven process to trigger PO to Vendor
Front End PRS. - ROHS OSS  Systematically goods flow through DC entity but physically goods
System SABRIX
Check sent directly to customer.
- GTS check  PO communicated manually for Non EDI Vendor via Ariba / Email
Customer
ZRAX/
S/4 Activities 
with PDF attachment (to be decided)
Non EDI Vendor – manual Inbound delivery creation
ZTRS Sales
Order
(ZR3I /
Quote
ZR3P Order
0 Valid Passed
Sales Office item)*
ations
(US11) 2 ATP Customs invoice
ZRAX order Check (DC 3 data if required
only Plant)
4 Failed
On Hold Follow
Serv. Follow ZTRS ZRAX/ZRAY
Notification Trade order/ Exchange order/
1 billing process billing process
12a 12b
LH/
S4
Trade Is Exchange
customer 3PO Invoice
DC (US21) 3P0 Trade PR 3PO Trade Inbound Goods Outbound order
Goods Issue Receipt (3way
(ZNIS) PO (ZNIS) Delivery Receipt Delivery Trade or
10 Exchange match)
5 6 7 8 9
? 13
MVT 601:
11
7a
MVT 101:
6a EDI 850 / 860 EDI 856
6a EDI 855 / 865
13a EDI 810

Carrier
Physical Goods Flow
Vendor
Standard
Custom
E2E-008 : 3PO Dropship Process will be leveraged for the Trade Process and non
service event driven process
E2E-505b: 3rd Party I/C Direct Drop Ship PO HOI for Service Event / Trade(EDI Vendor + non DRAF
Highlights: (Discussed on 0
 Sales Order driven 3PO
EDI)  Service Event/Trade dri
- Credit

T
Systematically goods fl
sent directly to custome
ASN to Customer  PO communicated man
Check
Front End PRS. - ROHS with PDF attachment (to
System SABRIX OSS  Non EDI Vendor – man
Check
- GTS check
Customer
S/4 Activities No
Follows
consumption
ICPR/IC Virtual Outbound Trade process (E2E
Inbound Virtual
PO Goods Delivery order – 501 series)
Sales Order Delivery Receipt ZRLF Goods Issue
(ZICS) ?
Quote 2 Order 13 14 15 16 19
5
0 Valid Passed
Sales Office ations Yes
(US11) ATP
3
Invoice Entry
ZRAX order Check (DC Trade
only Plant) AP Billing
4 Failed 17b 18
MVT None
On Hold Dr. 1100008 AR Customer MVT none: Implied
Serv. Cr. 4000005 Sales Revenue Dr. 1345008 Stock in Transit
Notification Cr. 253xxxx Sales Tax Payable Cr. 2090010 IC AP DC
Dr. 450xxxx Trade Discount Dr. 5090002 IC LOM – Grp
1 Cr. 1345008 Stock in Transit Val
Dr. 5000001 COGS
LH/
S4
IC 3PO Invoice
DC (US21) 3P0 Trade PR 3PO Trade Inbound Goods Outbound
IC SO Goods Issue Billing Receipt (3way
(ZDCI) (ZNIS) PO (ZNIS) Delivery Receipt Delivery 17a
12 match)
6 7 8 9 10 11
Dr. 1190010 IC AR Sales 20
MVT 601: Office
MVT 101: Dr. 5090001 IC Cr. 4090001 IC Sales Rev Dr. 2000008 Gr/IR
8a EDI 850 / 860 9a Dr. 1345008 Stock in Transit COGS Dr. 4590002 IC Funding Disc Cr. 2000003 AP 3PO Vendor
Cr. 2000008 GR/IR Trade Cr. 1345008 Stock in Dr. 4590001 IC Trade Disc Dr./Cr. 5023003 PPV
EDI 856 Dr./Cr. 5023003 PPV Transit CR. 4090002 I/C LOM – Grp
Val
8b EDI 855 / 865
19a EDI 810

Carrier
Physical Goods Flow
Vendor
Standard
Custom
Accounting
Entries
E2E-505c: 3rd Party Direct Drop Ship PO HOI for Service Event / Trade (Ariba)Highlights: (Discussed on 05/29/2019) DRAF
 Sales Order driven 3PO dropship to customer directly
- Credit
SO Acknowledgment 

T PO to Vendor
Service Event/Trade driven process to trigger
Systematically goods flow through DC entity but physically go
Check ASN to Customer sent directly to customer.
Front End PRS. - ROHS  PO communicated via Ariba
System SABRIX
Check OSS
- GTS check
Customer
ZRAX/
S/4 Activities
Follow
ZTRS Sales
Order
Order ZRAX/ZRAY
Quote Valid Exchange order/
(ZR3I /
0 ations billing process
ZR3P
3 Passed
12b
Invoice Entry
Sales Office item)*
AP
(US11) 2 ATP
ZRAX order Follow ZTRS 11b
Check (DC
only Plant) Trade order/ billing
Failed
4 process Exchange
12a
On Hold
Serv.
Notification
1
Trade
LH/
S4
Is
customer 3PO Invoice
DC (US21) 3P0 Trade PR 3PO Trade Inbound Goods Outbound order
Goods Issue Receipt (3way
(ZNIS) PO (ZNIS) Delivery Receipt Delivery Trade or
10 Exchange match)
5 6 7 8 9
? 13
11
6a MVT 601:
6a 7a
EDI 850 / 860 MVT 101:
EDI 856
EDI 855 / 865
13a
EDI 810
Physical Goods Flow
Ariba Standard
Custom
Vendor Invoice
Carrier Vendor
E2E-505d: 3rd Party I/C Direct Drop Ship PO HOI for Service Event / Trade Highlights: (Discussed on 05/29/2019)
 DRAF
Sales Order driven 3PO dropship to customer
directly
- Credit

to DC
T
Service Event/Trade driven process to trigger PO
Check ASN to Customer  Systematically goods flow through DC > SO entity

Front End PRS. - ROHS OSS but physically goods sent directly to customer.
System SABRIX
Check
- GTS check
Customer
S/4 Activities No
Follows
consumption
ICPR/IC Virtual Outbound Trade process (E2E
Inbound Virtual
PO Goods Delivery order – 501 series)
Sales Order Delivery Receipt Goods Issue
(ZICS) ZRLF ?
Quote 2 Order 10 11 13 14
5 12
0 Valid Passed
Sales Office ations Yes
(MX11) ATP
3
Invoice Entry
ZRAX order Check (DC Trade
only Plant) AP Billing
4 Failed 16 15
On Hold
Serv.
Notification
1
LH/
S4
IC
DC (US21) Outbound
IC SO Goods Issue Billing
(ZDCI) Delivery 8 9
6 7
7b EDI 824
7a
EDI
940 7d EDI 947 if needed
7e EDI 7f EDI
856 856
Physical Goods Flow
Standard
InforNex Custom
LSP us Accounting
Entries
Trax
E2E-506: 3rd Party Indirect Drop Ship PO (HOI) EDI & Non EDI
Customer
DRAF
Front End
Manual Communication needs to happen with Non EDI Vendor.
Via Ariba/Email/PDF copy
T
Highlights: (Discussed on 05/13/2019) - TBR
 Sales Order driven 3PO replenishment to DC as Sales Order Stock
 Ship from Sales Order stock to Customer for Trade & ZRAX
orders
S/4 Activities DC  PO communicated manually for Non EDI Vendor via Ariba / Email
with PDF attachment (to be decided)
ZTRS Trade or  Non EDI Vendor – manual Inbound delivery creation
ZRAX ` Sales Once stock physically and systematically comes
Sales Office Order* to DC in Sales Order Stock then It will be sent
(US11) (ZR3P / ZR3I item) to customer following already established flows
1 6b
Customer for Trade and Services event driven processes as
4c EDI 824
Invoice below:
(AR)  Trade Sales
EDI 856 6a
6c 10b  Advance Exchange
EDI 945L if
needed  Partially coupled
EDI 940  Trade Exchange
3c Copy of EDI 6d EDI 947 if
850/860 neededd
5a
3d EDI 855 /865
EDI 861 6e EDI 856
GTS invoice details (if
required) GTS
DC 3PO Invoice
(US21) Receipt (3way
IC match) 9
Trade PR Trade PO Inbound Goods Outbound Goods Billing
(ZNIS) (ZNIS) Delivery Receipt Delivery Issue 10a
2 3 4b 5 6 7
MVT 101: MVT 601:

3b EDI 855 /865 3a 6f EDI 856
EDI 850 /860 4a
EDI 810
EDI 856 1b
InforNex 3PO Vendor Standard

Physical Goods Flow Vendor
us Invoice
3PO Vendor 4 8
Custom
Trax
E2E-506b: Back to Back Indirect drop ship (HOI) from International vendor
06/03/2019)
• Drop ship process for
DRAF
replenishment of parts from
International vendor through DC
T
3PL GTS
SO Plant 17b EDI 856 S/4 Activities

18b EDI 861 GTS invoice details (if
required)
Inbound Goods IC PO
Invoice
Delivery Receipt Receipt
12
Sales Office IC PR IC PO 11 14b
(ZICS) (ZICS)
(JP11) 1 2 MVT 101:
Physical Goods Flow
Trade Trade IC
IC SO PO Inbound Virtual
PR Goods
Outbound Virtual Billing PO Invoice
(ZDCI (ZNIS/Z Delivery Delivery ZIFI for
(ZNIS/Z Receipt Goods Issue Receipt
OCM) OCM) 7 9 10 SO 7b
8
3 5 13a
DC (SG21) 4
MVT 601:
MVT 101:
LH/
S4
EDI 850/860
EDI 856 ASN
Vendor
Standard
Custom
E2E-511: Back to Back drop ship via HP site (HOI) Cross Region
06/03/2019)
• Drop ship process for
DRAF
replenishment of parts from
cross region
T
3PL GTS • Sale from Stock for Trade or
Service Events after parts
replenishment
SO Plant 17b EDI 856 S/4 Activities
SO Yes Service Event
Inventory or Trade 18b EDI 861 GTS invoice if
Available required
Process
1 2 IC PO
Inbound Goods
Invoice
No Delivery Receipt Receipt
18
Sales Office IC PR IC PO 17 16b
ZICS ZICS
(PE11) 3 4
MVT 101:
Physical Goods Flow
Inbound Virtual Virtual ZIFI IC IC PO

IC SO IC PR IC PO Virtual Billing
Goods Outbound Invoice
ZDCI ZICS ZICS Delivery PGI for SO
Receipt Delivery Receipt
5 6 7 12 13 14 15 16a 11b
DC (PA21)
MVT 101: MVT 601:
LH/
S4
Outbound
IC SO Goods ZIFI IC Billing
Delivery
ZDCI Issue for SO
ZRLF
8 10 11a
DC (EMEA) 9
MVT 601:
Standard
Custom
E2E-511b: ITR Samsung OEM Dropship to Customer E2E process with iERP  Highlights
 DRAF
Process similar to regular Customer Dropship
SO Acknowledgment  ZTRS Trade order triggers PR @ DC
- Credit
Check
ASN to Customer 

T
I/C SO triggered on supply chain
Will be replaced by E2E-505c once Trading s
PRS. - 1st GTS changes.
FE
SABRIX Check InforNe
xus OSS 3W
- ROHS
Check
Customer
S/4 Activities
ZTRS Trade Order EDI 850 POD
Customer RAR
Sales Order Valid Passed Invoice Entry
ations Invoice (AR) (Revenue
(ZCSC item cat)* AP Recognition)
1 ATP Check 3 EDI 856- ASN 25 24b
Sales Office 2nd Cr Check 26
(DC Plant) Billing
(EMEA/APJ/A 5a 23a 2 Delay
SO Changes
MS Sales
office) Failed 26b
EDI 856- ASN
On Hold
EDI 850 EDI 856- ASN
Virtual Virtual IC PO
IC PR IC PO Inbound Virtual IC Billing
DC Goods Outbound Invoice
(ZICM) ZICM Delivery
Delivery
Goods Issue for SO
(CH21, Receipt Receipt
EDI 860 4 5 19 22 24a
SG21/US21) 20 21 23b LH
9
PO Acknowledgment ORDRSP
5a (AB/GW EDI 856
conf)
iETA / POD
5b (API call)
IC SO
Supply ODM Trade ODM Trade Inbound Goods Outbound Goods IC Billing for ODM Inv Receipt
ZSF2C
Chain PR (ZCMP) PO (ZCMP) Delivery Receipt Delivery Issue SO (3way match)
(ZCRF item cat)I
Factory 7 8 15 16 17 18 23a 32
6
SG31)
MVT 101: MVT 601:
8a EDI 850 14 EDI 856
Month End Reclass
10a EDI 855 AB 12 postings to move from
EDI 855
Confirmation EDI 824 EDI 824

Ack for EDI 810 Trade to IC
GW
18a
856
procurement
iERP ODM / Vendor
Delivery ASN Carrier Hawkeye Standard
ODM SO Invoice
CM / ODM / 9 11 13(a) 17(b) (GT Nexus, AIP) iETA 27 Custom
Carrier (API call)
Trax
Physical Goods Flow
E2E-511c: ITR Samsung OEM Dropship to DC E2E process with iERP  Highlights
 Process similar to regular Customer Dropship
DRAF
- Credit
Check



Month end financial reclass to move from Trade to ICT
iERP treated as Trade Vendor with relevant EDI messages
Products can be Shipped to Customer or to destination port

PRS. - 1st GTS
FE
SABRIX
-
Check LSP InforNe
xus OSS 3W
ROHS
Check
S/4 Activities EDI856
ZTRS Trade Order 19a 22a Customer
20a RAR
Sales Order Valid Passed Invoice (AR) Invoice Entry
ations EDI 856 (Revenue
(ZCSC) EDI861 ZSF6 AP Recognition)
1 ATP Check **3 EDI 856- ASN 24b
Sales Office 2nd Cr Check 25 26
(DC Plant) Billing
(EMEA/APJ/A 5a 23a 2 Delay
SO Changes
MS Sales
office) Failed 26b
21a
On Hold
EDI 940
Outbound IC Billing IC PO
IC PR IC PO Inbound Goods
DC Delivery Goods Issue for SO Invoice
(ZICM) ZICM Delivery Receipt
ZRLF
(CH21, 19 20 22 ZIVI Receipt
EDI 860 4 5 21 23b LH
SG21/US21) 24a
9 MVT 101: MVT 601:
5a (AB/GW EDI 856
conf)
iETA / POD
5b (API call)
Outbound
IC SO ODM Trade ODM Trade Inbound Goods Goods IC Billing for ODM Inv Receipt
Delivery
ZIBC ZCMP PR ZCMP PO Delivery Receipt Issue SO ZRIV (3way match)
Supply 15 16
LF
32
6 7 8 17 18 23a
Chain
Factory
MVT 101:
(KR31) 14 EDI 856 MVT 601:
8a EDI 850
Month End Reclass
EDI 855

GW
18a
856
procurement
iERP ODM / Vendor
ODM SO Invoice
Carrier (API call)
Trax
Physical Goods Flow
Sale – Scrap Sale
DRAF
T
Soln
Scope
End State E2E-510 Excess and Obsolescence package orders
90 Confidential
E2E-510: Excess and Obsolescence package orders Highlights: (Discussed on 05/15/2019) DRAF
• Good or Defective parts will be sold to Scrap Vendor
KCI to customer
• Consolidated Price agreed with Scrap vendor per part
• Sales Order process followed to sell parts (defective or E&O
T
parts)
Sabrix or
E&O GTS One Source
Check
OSS
Scrap SO Acknowledgment S/4 Activities

Vendor
Order
ZSCA Sales
Validat
Order ions
1 Passed
2
ATP Check
3 Customer
Invoice (AR)
Failed ZSF6
On 7
Hold
Sales Office
(CL11,
CA11) Outbound
Delivery Goods Issue
ZRLF 6 LH/
4 S4
4a
Edi 940 4b EDI 824 MVT 601
4d EDI 947 if needed 6a EDI 856
4e EDI 856
LSP InforNex
5 us
Trax
Physical Goods Flow
Sales Rejection
DRAF
T
End State E2E-529a Rejection process – ROR – reject order HOI/Partial SOI
End State E2E-529b Rejection process – RIV (rejection Inventory) & ROS (rejection out of sync) order HOI/Partial SOI
End State E2E-529c Rejection process – Whole Unit Repair Cancellation request
End State E2E-529d Rejection process – Returns receiving exceptions - Unknown part / wrong part order HOI/Partial SOI
End State E2E-529e Rejection process – Returns receiving exceptions - Functional equivalent order HOI/Partial SOI
End State E2E-529f Rejection process – Functional equivalent Full SOI
End State E2E-529g Rejection process – Sales order Cancellation process
93 Confidential
DRAF
T
94 Confidential
E2E-529a: Rejection process – ROR – reject order HOI/Partial SOI Highlights:
DRAF
KCI to Customer
 Customer order has missing /wrong data @ header level
 3PL sends up order rejection within delivery confirmation T
-1st GTS -VCP -Customer  Sales order status updated to reflect rejection
Front End System
Address PRS.
SABRIX
Check Credit Check
- PGS (Fraud &
OSS
Doctor -ROHS
ATP
Check CC check)
Check
S/4 Activities
Customer
Quote if
uplift req Passed
1
Order
Valida
Z1 Service ZRAX tions
Notification 5
order
2 3 ATP check Failed
4
On Hold
SO Acknowledgment
Sales Office
(CA11, Order corrected, rejection
PE11) reason code removed
Outbound
Delivery
6
Order reason code updated
on Sales order “DCRJ”
EDI 824
6a 6b delivery
deleted with
EDI 940 ROR reason
LSP/3PL
Physical Goods Flow

E2E-529b: Rejection process – RIV (rejection Inventory) & ROS (rejection out of sync) order HOI/Partial SOI DRAF
KCI to Customer
-VCP -Customer
Highlights: T
-1st GTS  Partner system has Inventory Sync issue or missing stock in bin location 3PL
Front End System
Address PRS.
SABRIX
Check Credit Check
- PGS (Fraud &
OSS sends up order rejection within delivery confirmation
Doctor -ROHS
ATP
Check
Check CC check)  Sales order status updated to reflect rejection
S/4 Activities
Customer
Quote if
uplift req Passed
1
Order
Valida
Notification 5
order
4
On Hold
SO Acknowledgment
Sales Office
Outbound
Delivery
6
6a EDI 824
6b
EDI 940
EDI 945L
6c Reason RIV/ROS
delivery deleted
EDI 947
6d Missing/Discrepant delivery
qty moved to audit location
LSP/3PL/SOI
Physical Goods Flow

E2E-529c: Rejection process – Whole Unit Repair Cancellation request DRAF
KCI to Customer
1st GTS VCP - GTS
Highlights:
• Customer product repair by Repair Vendor
T
Front Address PRS.
SABR
Check
ROHS
Customer
Credit OSS 2nd • Customer cancels order
Doctor check
End - PPS IX
Check
Check
• Repair vendor accepts/rejects cancellation
S/4 Activities
Failed
Customer
On Hold
5a Service Order
Valida Passed
Customer
Notification
sends 1 tions
cancellation 3
request
3
Customer sends
5c cancellation request
Return Delivery
4
Quotation 5f
0 ZRPR Repair Order Cancellation accepted.
Order reason code
2 Sales order status updated and captured on message
Updates Reason for Rejection triggered
Sales Office 5g EDI 945L
sales order to updated on sales order line 5e “CHP”)
(CL11) status delivery deleted
5b
4a 5d
5j Sales order status updated 5h Cancellation rejected EDI 856

– reason code EDI 856C
5i – no cancellation (14 –
Cancellation update sent to FE captured on message Customer
cancel / 99
window
expiry)
New EDI flows

Subcontracting (Repair) Vendor to be updated
Standard
Custom
E2E-529d: Rejection process – Returns receiving exceptions - Unknown part / wrong part order HOI/Partial SOI DRAF
KCI to Customer Highlights: T
 3PL cannot process returns delivery due to unknown part/ missing part
OSS  3PL sends up order rejection within delivery confirmation
 Sales order status updated to reflect rejection
S/4 Activities
Customer
Order corrected,
rejection reason
code removed
ZRAX order
1
Return line items

(defective/unused) sent
Sales Office to 3PL based on
(CA11, consumption message
PE11) Return Delivery
Order reason code 2
updated on Sales
order “DCRJ”
2a EDI856 EDI 945L

2b delivery deleted
“DIF” reason code
LSP/3PL/SOI
Physical Goods Flow

E2E-529e: Rejection process – Returns receiving exceptions - Functional equivalent order HOI/Partial SOI DRAF
Highlights: (Reviewed on 12/10/2019)

T
3PL cannot process returns delivery due to unknown part being received
OSS  3PL sends cancellation and updated sales order with specific reason code
KCI to Customer  System check for FE parts and FE parts recognized sales order line item updated
with new FE part which then triggers new ASN
S/4 Activities
Customer
Order corrected, Functional

equivalent part updated on
ZRAX order sales order rejection reason
1 code removed and new
delivery sent to 3PL
Return line items

(defective/unused) sent
Sales Office to 3PL based on
(CA11, consumption message
PE11) Return Delivery
2
Order reason code
updated on Sales
order “DCRJ”
EDI 945L
2b delivery deleted
2a EDI856
LSP/3PL/SOI
Physical Goods Flow

E2E-529f: Rejection process – Functional equivalent Full SOI DRAF
KCI to Customer
-VCP -Customer
Highlights: (Reviewed on 12/10/2019)

T
3PL cannot process returns delivery due to unknown part being received
-1st GTS
Front End System
Address PRS.
SABRIX
Check Credit Check
- PGS (Fraud &
OSS  3PL sends cancellation and updated sales order with specific reason code
Doctor -ROHS
ATP
Check CC check)  System check for FE parts and FE parts recognized sales order line item updated
Check
with new FE part which then triggers new ASN
S/4 Activities
Customer
Quote if
uplift req Passed
1
Order
Valida
Notification 5
order
4
On Hold
SO Acknowledgment
Sales Office
Outbound
Delivery
6
6b EDI 824
6a
EDI 6c EDI 945L
940 delivery deleted
SOI Vendor
Physical Goods Flow

E2E-529g: Rejection process – Sales order Cancellation process DRAF
KCI to Customer
Highlights:
• Customer places sales order T
Address PRS.
1st GTS
Check
VCP -
Customer
OSS
GTS
2nd
• Customer cancels order
Front
End
Doctor
- PPS
SABR
IX
ROHS
Check
Credit
Check check • FE send cancellation if delivery has not been created
• If delivery created then manual communication from
FE to HP to cancel order
S/4 Activities
Failed
Customer
On Hold
4 Service Order Passed

6 Customer Notification
sends Valida
cancellation 1 tions
Manual request based
3
communication on order status
not locked
to hp to cancel
delivery
“Locked” Outbound Delivery
status” 6e 5
Order cancelled
Quotation Sales Order Cancellation accepted.
4c Order reason code
0 2 captured on message
Updates
sales order
status Sales order status updated and
Reason for Rejection triggered
Sales Office 4b
4 6f to updated on sales order line EDI 945L
(CL11) Manually
Update “CHP” – Accept
sales order 5a 6c 6d cancelation
“Rej” – Reject cancelation
status
6i EDI 856C delivery deleted
6b Cancellation rejected –
6h Sales order status updated 6g
EDI 940 (14 –
– no cancellation reason code captured Customer
Cancellation update sent to FE on message cancel / 99
for window
expiry)
or
EDI 940C
(outbound del
)Output
ZLFC/ZLRC)
New EDI flows

3PL to be updated
Standard
Custom
Repair - ASP
DRAF
T
Soln
Scope
End State E2E-508c ASP Claim Submission from Sales Office (Service) HOI
End State E2E-519a Enhanced Partial Coupled Flow from Sales Office (HOI)
End State E2E-519b Enhanced Partial Coupled Flow from DC(HOI)
End State E2E-523a Enhanced Partial Coupled Flow Full SOI from Sales Office
End State E2E-523b Enhanced Partial Coupled Flow Full SOI from DC
E2E-524a
End State Enhanced Partial Coupled flow Partial SOI from Sales Office
End State E2E-524b Enhanced Partial Coupled flow Partial SOI from DC
End State E2E-532 ASP Whole Unit Repair from DC/Sales Office (In Warranty)
End State E2E-533 ASP Whole Unit Repair from DC/Sales Office (Out of Warranty)
103 Confidential
E2E-508c: ASP Claim Submission from Sales Office (Service) HOI DRAF
T
Front
 ASP claims for Services for repairs done for customer
End complaints
 Payment to ASP from Sales Office via Purchasing Order for
settlement of service claims
ASP S/4 Activities
Sales Office
(CA11, Service Service
Quote
Notification Order
PE11) 0
1 2
Settle Cost
6a
Labor
Purchase Purchase Goods LH/
Claim
Requisition Order Receipt
Submission
4 5 6 S4
3
Invoice Receipt
(3way match)
7
5a 7a
7b EDI 824
EDI 850 EDI 810
ASP Standard
Custom
E2E-519a: Enhanced Partial Coupled Flow from Sales Office (HOI) DRAF
T
SO Acknowledgment
KCI to Customer  New Order type used to handle EPCF, created by Front end interface to S4
 Upon Return Window expiry, Revenue is recognized without further actions
PRS.
Front End
SABRIX
Credit Check
1st GTS Check
GTS 2nd
check
OSS  If Return is within Return Window, credit provided to ASP
 Return label is generated by front end and no label info sent in EDI 940
ASP S/4 Activities Revenue Realization

Order ZSF6 Customer RAR
ZPCF Validati
Passed Outbound Goods (Revenue
Invoice (AR)
Order Delivery Issue Recognition)
ons Deferred Revenue
1 4 5
ATP 2 6
Sales Check
Failed MVT 601:
3
Office
(PE11) On Hold
Return Yes
Window
Expired LH /
7
4a S4
No
Edi 940
4b EDI 824
4c EDI 945L if
needed
Service
Order EDI 947 if
Notification Passed 4d
8 Validati needed
ons 5a EDI 856
10 4e EDI 856
Failed
ZRAX order
9
On Hold ZREI
Return Post Goods Customer
Delivery Receipt Billing/
12 13 Credit Note
14
12a 12b EDI 856
EDI 856
12c EDI 945L if
Service Order needed Settle Cost
11 15
InforNex Standard
LSP us
Custom

E2E-519b: Enhanced Partial Coupled Flow from DC(HOI) Highlights: (Discussed on 06/17/2019)
 New Order type used to handle EPCF, created by Front end interface to S4
DRAF
T
SO Acknowledgment
 Upon Return Window expiry, Revenue is recognized without further actions
KCI to Customer
 If Return is within Return Window, credit provided to ASP
Front End
SABRIX
Credit Check
1st GTS Check
GTS 2nd
check
OSS
ASP S/4 Activities ZSF6 Customer

Invoice (AR) Revenue Realization
Order RAR
ZPCF Validati
Passed Deferred Revenue (Revenue
Order ons 6 Recognition)
1
ATP 2
ZREI
Check
3 Failed Customer
Return Billing/
Window Yes
On Hold Expired
Credit Note
Sales 8
15
Office Order
(US11) No Validatio
Passed LH /
n
11
S4
Invoice
Invoice
Failed Entry (AP)
Service Entry (AP) 16b
ZRAX order 7b
Notification
10
9 On Hold
Service Order Settle Cost
12 17
Goods ZIVI IC
Issue Billing
Outbound 5 7a
Delivery
ZRLF
4 MVT 601:
4b Edi 824 Return

4a Post Goods ZITG IC
DC (US21) Delivery
Receipt Credit
Edi 940 4c EDI 945L if C 16a
14
needed 13
4d EDI 947 if needed 5a EDI 856
4e EDI 856
13a 13b EDI 856
EDI 856 EDI 945L if
13c
needed
InforNex Standard
LSP us
Physical Goods Flow (defective product) Custom
Trax
E2E-523a: Enhanced Partial Coupled Flow Full SOI from Sales Office
Highlights:
DRAF
KCI to Customer
 New Order type used to handle EPCF for full SOI, created by Front
end interface to S4
 Upon Return Window expiry, Revenue is recognized without further
T
PRS.
Front End
SABRIX
Credit Check
1st GTS Check
OSS actions
 If Return is within Return Window, credit provided to ASP
ASP S/4 Activities Virtual Virtual Customer Invoice Revenue

Order Realization
ZPCF Passed Outbound Goods RAR
Validati (AR) Deferred
Order ons Delivery from Issue (Revenue
Revenue
ETA 2 4 HP owned 10 11 Recognition)
ETA
Sales Determination determination
(unrestricted) MVT 601
Failed 9
Office 1 3
(PE11) EDI
945i On Hold
SO Acknowledgment
Invoice LH /
Inbound Virtual Goods Receipt S4
Trade
Trade PR Deliver Receipt Into 12
PO
5 y HP owned
6
7 (unrestricted)
8 12a
EDI 810
7a 8b MVT 101
EDI 856 MVT 632 (good)
Return Yes EDI
Window 850/860 PGR MVT 653 (defective)
Expired (Defective &
Unused - HP 10a A856 Customer
No ownership Billing/
OSS Vendor Credit Note
Plant) 19
18
ZRAX Order PGI
Service Passed Return
Validati Return (Defective & Credit memo
Notification order Delivery Return
13 ons 17 Trade PO Unused – issued by
14 15 PO
(Defective/ OSS Vendor Vendor
Delivery
17a Unused Plant 23
Failed 17b 21
20 22
EDI 856 EDI 856 MVT 161 (good)
Service Settle
Order MVT 161 (defective) Cost
16 24
On Hold
InforNex Standard
OSS Vendor us
Custom

E2E-523b: Enhanced Partial Coupled Flow Full SOI from DC Highlights: (Discussed on
 New Order type used to handle EPCF for Full SOI, created by Front end
DRAF
KCI to Customer

interface to S4
Upon Return Window expiry, Revenue is recognized without further actions T
PRS.  If Return is within Return Window, credit provided to ASP
Front End
SABRIX
Credit Check
1st GTS Check
OSS  Includes IC transactions between Sales Office & DC entities
ASP S/4 Activities

Customer Invoice RAR
Order
ETA ZPCF Passed (AR) Deferred (Revenue
Valida
Determination Order tions Revenue Realization Revenue Recognitio
Sales 1 2 4
12 n)
Office ETA Return
(US11) determination Failed Window Yes
3 Expired
EDI 13
945i On Hold
SO Acknowledgment No
Order
LH
Passed
Validati Invoice / S4
Service ZRAX on
Entry
16 Customer Invoice
Notification order (AP) Billing/ Entry
14 15 Failed 11b Credit Note (AP)
20b 20c
On Hold Service
Settle Cost
Order 25
17
Virtual Outbound MVT 632 (good)
Delivery from HP PGR MVT 653 (defective)
Virtual
owned (Defective & Unused -
Goods IC Billing
(unrestricted) HP ownership OSS
Issue 11a IC Credit
9 Vendor Plant)
10 20a
20
Virtual Goods
Receipt Into MVT: 601
Trade Inbound
Trade PR HP owned PGI
PO Deliver (unrestricted) Return Return Credit
DC (US21) 5 Return (Defective
Memo
6 y 8 Delivery Trade PO PO & Unused –
7 18 (Defective/ OSS Vendor issued by
Delivery
unused Plant Vendor
22
6a 21 23 24
7b Invoice 18a 18b
EDI Receipt
EDI 856 EDI 856 EDI 856 9a 856 MVT 161 (good)
850/860
11
MVT 161 (defective)
11a
EDI 810
Standard
OSS Vendor InforNex
us Custom
Trax
E2E-524a: Enhanced Partial Coupled flow Partial SOI from Sales Office DRAF
T
Front End Address PRS.
SABRIX
Check Credit Check
- PGS (Fraud & CC
System Doctor -ROHS
Customer S/4 Activities Self Billing Job

MVT 411K
PR/PO
creates Invoice
creation and
5c RAR
Self PO Virtual
502K remove
Order Passed billing GR (Revenue
stock Vendor
Count 5e Recognition)
Valida stock
tions ry? 5d Invoice from
ZPCF 5b
3 No Vendor
Order Yes 5f
1 ATP check Failed
2 Transfer Posting to transfer Customer
Outbound stock from Vendor owned Invoice (AR)
On Hold
(Consigned) to HP owned
Goods Issue
Delivery Deferred
SO Acknowledgment (Unrestricted) stock 6 Revenue
4
5 7
Sales Office 4a
4b EDI 824 MVT: 601 LSH/4
(CA11, Revenue
PE11) Return Yes
EDI940 4c EDI 945L if needed Realization
Window
Expired
4d EDI 947 if needed 4f
8
(502K mvt type)
Order EDI 856
No Validati Pass 4e EDI856
ons
12 Transfer posting
Service ZRAX Post Goods in HP owned Customer
Notification Order Return Receipt stock Billing/
9 10 Failed Delivery 14 (Unrestricted) Credit Note
13 15 16
13a Credit
37b Return Return
Service memo from
Trade PO PO PGI
Order On Hold EDI 856 EDI 856 Delivery
Vendor
(Defective/ 19
11 20
Unused) 17 18
MVT 161 (good)
Settle Cost 18a EDI 850
Standard
OSS Vendor InforNex
us Custom
Trax
Physical Goods Flow
E2E-524b: Enhanced Partial Coupled flow Partial SOI from DC DRAF
T
Front End System
Address PRS.
SABRIX
Check Credit Check
- PGS (Fraud & CC
Doctor -ROHS
Self Billing Job

Customer creates Invoice Yes
PR/PO
creation and Invoice from S/4 Activities
5c PO Virtual Vendor
GR 5f Customer RAR
Sales Office ZPCF On Hold MVT 411K Invoice (AR)
5e (Revenue
(CA11, Order Order Passed Deferred Recognition)
Self
PE11) 1 ATP check Valida billing 502K Trigger Customer Revenue
2 tions Count PO virtual credit 7b Invoice Entry
3 ry? PGI r 5d 16b (AP)
5b No 16b
Failed
Revenue
Transfer Posting to Realization
Outbound transfer stock from Goods
SO Acknowledgment Delivery Vendor owned Issue
(Consigned) to HP
4 owned ( Unrestricted) 6
stock MVT: 601
4b EDI 824
5 I/C LSH/4
4a
Invoice
EDI940 4c EDI 945L if needed 7a
Return Yes
Window
Expired
4d EDI 947 if needed 4f
8
(502K mvt type)
Order EDI 856
No Validati Pass 4e EDI856
DC
ons
(US21) 12
ZRAX Post Goods Transfer posting
Service
Return Receipt in HOI IC credit
Notification Order
Failed Delivery 14 (Unrestricted) 16a
9 10 15
13
On Hold
13a 37b Sale to
Service Virtual PGI
Vendor Virtual Vendor
Order EDI 856 EDI 856 (Unrestricted
sales Delivery Billing doc
11 Defective
order 18
19
20
17
Settle Cost
21
Standard
OSS Vendor InforNex
us Custom
Trax
Physical Goods Flow
E2E-532: ASP Whole Unit Repair from DC/Sales Office (In Warranty) DRAF
1. Assumes ASP will not have parts on hand to perform the repair T (10/21/19)
2. ZRAX order for parts placed up front, labor claim after repair is complete
3. No credit to ASP for part return since HP provided the part in warranty
Front End
LSP 4. Partner already obtained material through E2E-520m/n (Adv Exc)
ASP Vendor E2E-501e (In time Return)

Repair – Parts Yes E2E-501f (Grace Period
needed? Return)
1 E2E-501g (No Return)
No Claim for Repair activity

Settle Cost
7a
LH/
DC (US11)/ S4
Sales Office
(PE11, CA11) Service
Labor
Purchase Purchase Goods
Invoice
Claim Receipt
Order Requisition Order Receipt
Submission (3way match)
3 5 6 7
4 8
10a
12a 12b
EDI 850
EDI 810 EDI 824
ASP Standard
Physical Goods Flow Custom
DRAF
E2E-533: ASP Whole Unit Repair from DC/Sales Office (Out of Warranty) 1. Assumes ASP will not have parts on hand to perform the repair (10/21/19)
T
2. ZRAX order for parts placed up front, no labor claim required as OOW
Front End
LSP
ASP Vendor Yes E2E-501a (Sales

Repair – Parts Office)
needed? E2E-501b (DC)
No Claim for Repair activity
DC (US11)/
Sales Office
(PE11, CA11)
END
ASP Standard
Custom
Repair - Depot (inhouse)
DRAF
T

Service Event – Depot Repair Whole Unit (Sales Office) 2 Leg Service In & Out Of
End State E2E-503a
Warranty
End State E2E-503b Service Event – Depot Repair Whole Unit (DC) 2 Leg Service In & Out Of Warranty
Service Event – Depot Repair Whole Unit (Sales Office) 3 Leg Service In & Out Of
End State E2E-503c
Warranty
End State E2E-503d Service Event – Depot Repair Whole Unit (DC) 3 Leg Service In & Out Of Warranty
End State E2E-503f Service Event – Depot Repair Whole Unit (Sales Office) HOI defective 2 Leg Service In & Out Of Warranty
End State E2E-503g Service Event – Depot Repair Whole Unit (DC) HOI defective 2 Leg Service In & Out Of Warranty
End State E2E-503h Service Event – Depot Repair Whole Unit (Sales Office) HOI defective 3 Leg Service In & Out Of Warranty
End State E2E-503i Service Event – Depot Repair Whole Unit (DC) HOI defective 3 Leg Service In & Out Of Warranty
114 Confidential
E2E-503a: Service Event – Depot Repair Whole Unit (Sales Office) 2 Leg Service In & Out Of Warranty DRAF
1st GTS VCP -
KCI to Customer Highlights: (Discussed on 06/10/2019) Revised
 Customer product repair by Repair Vendor
T
Address PRS.

Check Customer
Front End Doctor
- PPS
SABR ROHS
Check
Credit OSS Repair Status(es) are tracked in Service Notification
IX Check
 Any additional cost incurred is captured in Trade Subcon PO (thro interface
from Service notification) to pay Repair Vendor
S/4 Activities
Customer
Passed Update SO to trigger Delivery
Order creation RAR
Valid Repair (Revenue
Return Delivery
ations Technical Complete Customer Recognition)
(ZRLR) 7f complete
4 14 Invoice
Failed 5
SO Acknowledgment ZRPR Repair (AR)
Order 7c 18
Quotation 7e No repair 3 On Hold
7G PGR
1 (Customer Sales Initiate
Update quote details / status Service
7b Order Stock Repair
5e EDI 856 Order
RP01) 9
Update Req delivery date 8
13b Vendor complete trigger 13c 6
based on Vendor accept date
& repair time + intransit time Settle
Z2 Service Service LH/S4
Notification 5c Order Cost OOW Service billing only
complete trigger 8a
2 Including bill of lading / carrier info
for collection Goods
Outbound Issue
(Customer
Delivery Sales Order
Goods Receipt into 16
Customer Sales Stock)
Order Stock Invoice 17
Transfer Posting
Sales Office Trade (Customer Sales including Receipt
(CL11) Subcon Order stock to Consumption of 15
EDI 824 16b
PR Subcon Order Subcon Stock (if
EDI 856 & Label Communication
10 Stock) Inc customs details and repair info HOI )
12 Failure code 14 15b
Entitlement status
EDI 945L
Trade OTC Code 16c
ADP coverage EDI 824 if needed
11a Subcon PO CID
16a
11 Complaint details 5a
PO Nos sent to SN HTS code / ECCN / COO
Customs value EDI 940
Incoterms / currency EDI 810 15a
EDI 895 5d EDI 945l if
Vendor completes repair and send up EDI 895 needed EDI 947
16d
Repair details and closure details – Initial Vendor completes repair and send up SAP if needed
diagnostic code, Repair primary code, Repair details and closure details – Failure Custom
Secondary code, Repair comments, Repair codes, Diagnostic code, Parts consumed, table
class code, Tech ID serial number, repair qty, part type EDI 856 16e
8 ASN
13a EDI 856
16f
Yes Vendor
7a accepts
repair
7d 7
11b Subcontracting (Repair) Vendor InforNex
EDI 894 –PO details sent to Vendor No
5b
us Standard
EDI 895
Carrier
Including bill of lading / Custom
carrier info for collection
Physical Goods Flow
Physical Goods Flow
DRAF
E2E-503b Service Event – Depot Repair Whole Unit (DC) SOI model (2 Leg Service In & Out Of Warranty)
1st GTS VCP -
KCI to Customer Highlights: (Discussed on 06/10/2019)
 Customer product repair by Repair Vendor, includes IC billing from DC to Sales
T
Address PRS.
Front End Doctor
- PPS
SABR
Check
ROHS
Check
Customer
Credit OSS Office
IX Check
 Repair Status(es) are tracked in Service Notification
 Any additional cost incurred is captured in Trade Subcon PO (thro interface from
Service notification) to pay Repair Vendor
S/4 Activities
Customer
Order creation RAR
Return Delivery
(ZRLR) 7f complete
4 14 Invoice
Failed 5
Order 7c 18
Quotation 7e 3 On Hold
7G PGR
1 Update quote details / status (Customer Sales Initiate
Service
7b 13b Order Stock Repair
5e EDI 856 Order
13c RP01) 9
Vendor complete trigger 6
Sales Office based on Vendor accept date
& repair time + intransit time Service Settle
(CL11) Z2 Service Order Cost LH/S4
Notification 5c complete trigger 8a
for collection OOW Service billing only
IC billing
consolidated
15c Outbound
Goods Receipt into
Customer Sales Delivery Goods
Transfer Posting Order Stock Invoice 16 Issue
Trade (Customer Sales including Receipt (Customer
Subcon Order stock to Consumption of 15 Sales Order
EDI 824 16b
PR Subcon Order Subcon Stock (if Stock)
10 Stock) EDI 856 & Label Communication HOI ) 17
12 Inc customs details and repair info 14 15b EDI 824
Failure code
Entitlement status EDI 945L
Trade 16c
OTC Code if needed
DC (US21) 11a Subcon PO ADP coverage 16a
11 CID
Complaint details 5a
PO Nos sent to SN
HTS code / ECCN / COO EDI 940
EDI 895
Customs value
Incoterms / currency
EDI 810 15a
Vendor completes repair and send up 5d EDI 945l if
Repair details and closure details – Initial EDI 895 needed EDI 947
SAP 16d
diagnostic code, Repair primary code, Vendor completes repair and send up if needed
Custom
Secondary code, Repair comments, Repair Repair details and closure details – Failure
codes, Diagnostic code, Parts consumed, table
class code, Tech ID, EDI 856 16e
serial number, repair qty, part type
ASN EDI 856
13a
16f
Yes Vendor
7a accepts
repair
7d 7
5b
us Standard
EDI 895
Carrier
Physical Goods Flow
Physical Goods Flow
E2E-503c : Service Event – Depot Repair Whole Unit (Sales Office) 3 Leg Service In & Out Of Warranty DRAF
1st GTS VCP -
KCI to Customer Highlights: (Discussed on 06/10/2019) - TBR
 Customer product repair by Repair Vendor including 3 Leg service
T
PRS.

Address
Front End Doctor
- PPS
SABR
Check
ROHS
Check
Customer
IX Check
S/4 Activities
Customer
Passed Update SO to trigger Delibery
Order creation RAR
Return Delivery
(ZRLR) 7f complete 14 Invoice
Failed 5
Order 7c 18
7G PGR
Service
5e EDI 856 Order
Vendor 13c RP01) 9
Update Req delivery date Outbound Delivery 8
based on Vendor accept date (Box) complete 6
trigger Service
& repair time + intransit time 4a Order Settle
Z2 Service Cost LH/S4
Notification 5c complete trigger OOW Service billing only
8a
for collection PGI – Goods
confirmation of Outbound Issue
service (Customer
4d Goods Receipt into 16
Transfer Posting
Sales Office (Customer Sales 4d including Receipt
Trade EDI 945l
(CL11) Subcon Order stock to if needed Consumption of 15
EDI 824 16b
12 Failure code 14 15b EDI 824
Entitlement status
OTC Code EDI 945L
Trade 4b 16c
ADP coverage if needed
11a Subcon PO CID 16a
11 EDI 940 Complaint details 5a
EDI 895 needed SAP EDI 947
Vendor completes repair and send up 16d
Vendor completes repair and send up Custom if needed
Repair details and closure details – Initial Repair details and closure details – Failure
diagnostic code, Repair primary code, table
codes, Diagnostic code, Parts consumed, 4c EDI 824
Secondary code, Repair comments, Repair serial number, repair qty, part type EDI 856 16e
class code, Tech ID ASN
13a EDI 856
4e EDI 856 16f
Yes Vendor
7a accepts
repair
7 7d
5b
us Standard
EDI 895
Carrier
Physical Goods Flow
Physical Goods Flow
Box Shipper
E2E-503d : Service Event – Depot Repair Whole Unit (DC) 3 Leg Service In & Out Of Warranty DRAF
1st GTS VCP -
 Customer product repair by Repair Vendor, includes IC billing from DC to Sales Office & 3 Leg
T
Front End
Address
Doctor
PRS.
SABR
Check
ROHS
Customer
OSS service
Credit
- PPS
IX
Check
Check  Repair Status(es) are tracked in Service Notification
 Any additional cost incurred is captured in Trade Subcon PO (thro interface from Service
notification) to pay Repair Vendor
S/4 Activities
Customer
Order creation RAR
Return Delivery
Failed 5
Order 7c 18
7G PGR
5e EDI 856 Order
13c RP01) 9
Update Req delivery date Outbound Delivery Vendor 8
Sales Office based on Vendor accept date complete 6
(Box)
(CL11) & repair time + intransit time 4a trigger Service Settle
Z2 Service Order Cost LH/S4
Notification 5c complete trigger OOW Service billing only
8a
IC billing Issue
confirmation of consolidated Outbound
service (Customer
15c Delivery Sales Order
Transfer Posting
(Customer Sales 4d including Receipt
Trade EDI 945l
Subcon Order stock to if needed Consumption of 15
EDI 824
10 Stock) HOI ) 16b
12 EDI 856 & Label Communication 14 15b EDI 824
Inc customs details and repair info EDI 945L
Trade 4b Failure code 16c
DC (US21, Entitlement status 16a
if needed
11a Subcon PO
PA21) 11 EDI 940 OTC Code
ADP coverage 5a
PO Nos sent to SN CID
Complaint details EDI 940
HTS code / ECCN / COO EDI 810 15a
EDI 895 Customs value 5d EDI 945l if
Vendor completes repair and send up Incoterms / currency needed SAP EDI 947
16d
Repair details and closure details – Initial Custom if needed
Secondary code, Repair comments, Repair 4c EDI 824 EDI 895
class code, Tech ID Vendor completes repair and send up EDI 856 16e
Repair details and closure details – Failure ASN EDI 856
13a
4e EDI 856 codes, Diagnostic code, Parts consumed, 16f
Yes Vendor
7a accepts
repair
7 7d
5b
us Standard
EDI 895
Carrier
Physical Goods Flow
Physical Goods Flow
Box Shipper
E2E-503f Service Event – Depot Repair Whole Unit (Sales Office) HOI Defective 2 Leg Service In & Out Of Warranty DRAF
1st GTS VCP -
T
Address PRS.
Front End Doctor
- PPS
SABR
Check
ROHS
Check
Customer
Credit OSS Office
IX Check
S/4 Activities
Customer
Order creation RAR
Return Delivery
(ZRLR) 7f complete
4 14 Invoice
Failed 5
Order 7c 18
7G PGR
Service
5e EDI 856 Order
13c RP01) 9
Notification 5c complete trigger
13c 8a
2 Including bill of lading / carrier info Defective spares receipt
Goods Receipt into Outbound

(Customer Sales HOI including Receipt
Trade (Customer
Order stock to Defective Consumption of 15
Subcon EDI 824 16b Sales Order
Subcon Order inventory Subcon Stock (if
PR Stock)
Stock) (with ref EDI 856 & Label Communication HOI )
10 17
12 to service Inc customs details and repair info 14 15b EDI 824
order) Failure code
Entitlement status EDI 945L
Trade 13d 16c
OTC Code if needed
11a Subcon PO ADP coverage 16a
11 CID
Complaint details 5a
PO Nos sent to SN
HTS code / ECCN / COO EDI 940
EDI 895
Customs value
EDI 810 15a
SAP 16d
Custom
class code, Tech ID, defective spares EDI 856 16e
ASN EDI 856
13a
16f
Yes Vendor
7a accepts
repair
7d 7
5b
us Standard
EDI 895
Carrier
Physical Goods Flow
Physical Goods Flow
E2E-503g Service Event – Depot Repair Whole Unit (DC) HOI defective (2 Leg Service In & Out Of Warranty) DRAF
1st GTS VCP -
T
Address PRS.
Front End Doctor
- PPS
SABR
Check
ROHS
Check
Customer
Credit OSS Office
IX Check
S/4 Activities
Customer
Order creation RAR
Return Delivery
(ZRLR) 7f complete
4 14 Invoice
Failed 5
Order 7c 19
7G PGR
Service
5e EDI 856 Order
13c RP01) 9
13c 8a
2 Including bill of lading / carrier info Defective spares receipt
IC billing
consolidated
16 Outbound
Goods Receipt into
Trade (Customer Sales including Receipt (Customer
Subcon Order stock to Consumption of 15 Sales Order
EDI 824 17b
PR Subcon Order Subcon Stock (if Stock)
10 Stock) HOI EDI 856 & Label Communication HOI ) 18
12 Defective Inc customs details and repair info 14 15b EDI 824
Failure code
inventory Entitlement status EDI 945L
Trade (with ref 17c
OTC Code if needed
DC (US21) 11a Subcon PO to service ADP coverage 17a
11 CID
order) Complaint details 5a
PO Nos sent to SN 13d HTS code / ECCN / COO EDI 940
EDI 895
Customs value
EDI 810 15a
SAP 17d
Custom
class code, Tech ID, defective spares EDI 856 17e
ASN EDI 856
13a
17f
Yes Vendor
7a accepts
repair
7d 7
5b
us Standard
EDI 895
Carrier
Physical Goods Flow
Physical Goods Flow
E2E-503h : Service Event – Depot Repair Whole Unit (Sales Office) HOI Defective 3 Leg Service In & Out Of Warranty DRAF
1st GTS VCP -
 Customer product repair by Repair Vendor including 3 Leg service
T
PRS.

Address
Front End Doctor
- PPS
SABR
Check
ROHS
Check
Customer
IX Check
S/4 Activities
Customer
Order creation RAR
Return Delivery
Failed 5
Order 7c 18
7G PGR
Service
5e EDI 856 Order
Vendor 13c RP01) 9
Update Req delivery date Outbound Delivery 8
based on Vendor accept date (Box) complete 6
trigger Service OOW Service billing only
& repair time + intransit time 4a Order Settle
Z2 Service Cost LH/S4
13c Defective spares receipt 8a
confirmation of Outbound Issue
service (Customer
Transfer Posting
Sales Office (Customer Sales 4d
HOI including Receipt
Trade EDI 945l
Defective 15
(CL11) Subcon Order stock to if needed Consumption of
EDI 824 16b
Subcon Order inventory Subcon Stock (if
PR EDI 856 & Label Communication
Stock) (with ref HOI )
10 Inc customs details and repair info
12 to service Failure code 14 15b EDI 824
order) Entitlement status
OTC Code EDI 945L
Trade 13d
4b 16c
11a Subcon PO CID 16a
11 EDI 940 Complaint details 5a
EDI 895 needed SAP EDI 947
Vendor completes repair and send up 16d
Vendor completes repair and send up Custom if needed
Repair details and closure details – Initial Repair details and closure details – Failure
codes, Diagnostic code, Parts consumed, 4c EDI 824
Secondary code, Repair comments, Repair serial number, repair qty, part type EDI 856 16e
class code, Tech ID, defective spares ASN
13a EDI 856
4e EDI 856 16f
Yes Vendor
7a accepts
repair
7 7d
5b
us Standard
EDI 895
Carrier
Physical Goods Flow
Physical Goods Flow
Box Shipper
E2E-503i : Service Event – Depot Repair Whole Unit (DC) HOI Defective 3 Leg Service In & Out Of Warranty DRAF
1st GTS VCP -
 Customer product repair by Repair Vendor, includes IC billing from DC to Sales Office & 3 Leg
T
Front End
Address
Doctor
PRS.
SABR
Check
ROHS
Customer
OSS service
Credit
- PPS
IX
Check
Check  Repair Status(es) are tracked in Service Notification
 Any additional cost incurred is captured in Trade Subcon PO (thro interface from Service
notification) to pay Repair Vendor
S/4 Activities
Customer
Order creation RAR
Return Delivery
Failed 5
Order 7c 18
7G PGR
5e EDI 856 Order
13c RP01) 9
Update Req delivery date Outbound Delivery Vendor 8
Sales Office based on Vendor accept date complete 6
(Box)
(CL11) & repair time + intransit time 4a trigger Service Settle
Z2 Service Order OOW Service billing only LH/S4
5c Cost
Notification complete trigger
8a
13c Defective spares receipt IC billing Issue
confirmation of consolidated Outbound
service (Customer
15b Delivery Sales Order
Transfer Posting
Trade (Customer Sales including Receipt
4d EDI 945l 15
Subcon Order stock to if needed Consumption of
EDI 824
Stock) HOI HOI ) 16b
10
12 Defective 14 15b EDI 824
inventory Inc customs details and repair info EDI 945L
Trade (with ref Failure code 16c
DC (US21, Entitlement status 16a
if needed
11a Subcon PO to service
PA21) 11 4b EDI 940 order)
OTC Code
ADP coverage 5a
PO Nos sent to SN 13d CID
Complaint details EDI 940
HTS code / ECCN / COO EDI 810 15a
EDI 895 Customs value 5d EDI 945l if
Vendor completes repair and send up Incoterms / currency needed SAP EDI 947
16d
Repair details and closure details – Initial Custom if needed
Secondary code, Repair comments, Repair 4c EDI 824 EDI 895
class code, Tech ID, defective spares Vendor completes repair and send up EDI 856 16e
Repair details and closure details – Failure ASN EDI 856
13a
4e EDI 856 codes, Diagnostic code, Parts consumed, 16f
Yes Vendor
7a accepts
repair
7 7d
5b
us Standard
EDI 895
Carrier
Physical Goods Flow
Physical Goods Flow
Box Shipper
Repair - Onsite
DRAF
T
Soln
Scope
End State E2E-517 Onsite wo Parts (HOI) IW & OOW
124 Confidential
E2E-517: Onsite w/o Parts (HOI) IW & OOW DRAF
KCI to Customer
Highlights:
T
 Driven by Service Event for the Onsite Repair by HP
 Service Notif & Service order are created through interface from front end system
Front end OSS  Service Order Confirmation notifies service completion at Customer location
system
Customer
S/4 Activities
Quote
1
RAR
Sales Office (Revenue
(CA11, Recognition)
LATAM) Out of Warranty
Service Order
Service Service Order Billing
confirmation In Warranty
Customer Invoice
Notification Create/Release or Out of Order
(Services) Warranty ? 6
2 3 7 5
4
In Warranty LH/
S4
Settle
Cost
4a
Standard
Custom
Returns - IC
DRAF
T
Soln
Scope
E2E-054f
End State DC/Sales Office Returns to DC (Multi Leg
End State E2E-054g EMEA RU/KZ/MA Sales Office Defective Returns to DC (Multi Leg)
127 Confidential
E2E-054f : DC/Sales Office Returns to DC (Multi Leg) 08/19/19 DRAF
Highlights: (Discussed on 2/20/19, 08/07/19) –
 DC/Sales office Returns to DC withinT

Region
InforNe  I/C PO / SO process from Supp Sales Office to
GTS
LSP xus Receiving DC
S/4 Activities 6a EDI856
PR Created (ZICS) 7a EDI861

DC 1 Inc Flow tag
IC PO Inbound Goods IC PO Invoice

- ZICS Delivery Receipt Receipt
2 6 7 8a
MVT 101:
LH
Confirmation /S4
Sales IC SO ZIDI IC
Office) FG – ZIRH Outbound Delivery Goods Issue
Billing for SO
Physical Goods Flow
Def - ZIRJ 4 5
MVT 601
8b
3
4b EDI 824
4a
EDI 4c EDI 945L if needed
940 4f EDI
4e EDI 856 (inc flow tag)
InforNex
LSP us Standard
Custom
Trax
E2E-054g: EMEA RU/KZ/MA Sales Office Defective Returns to DC (Multi Leg) Highlights:
ITRT4004/4128/4021/4043; AgM 401539 (Morocco)  DC/Sales office Returns to DC within Region
 I/C PO / SO process from Supp Sales Office to
Receiving DC
 GTD is not in scope
InforNe  MA removed from scope of E2E – 15/3
GTS
LSP xus
PR Created (ZICS)
7a EDI861
DC 1 Inc Flow tag
IC PO Inbound Goods
- ZICS (FOC) Delivery Receipt
2 6 7
MVT 101:
LH
Confirmation /S4
Russia / IC SO IC Billing for
FG – ZIRH Outbound Delivery Goods Issue SO: Zero
KZ / MA
Physical Goods Flow
Def - ZIRJ 4 5 Price

CHUB (New 100% Disc 8
Pricing MVT 601
Condition)
4b EDI 824
3 4a
940 4f EDI
4e
EDI 856 (inc flow tag)
InforNex
LSP us Standard
Custom
Trax
Stock Movements
DRAF
T
Soln
Scope
End State E2E-536 E2E-536: Up adjust / Down adjust HOI process
End State E2E-536b E2E-536b: Up adjust / Down adjust PSOI process
End State E2E-536c E2E-536c: Inventory scrapping HOI Process
131 Confidential
E2E-536: Up adjust / Down adjust HOI process DRAF
T
Up/Down
adjust stock
1
S4 DC / 1a
Sales Office
EDI 947
MVT 701:
MVT 702:
LSP / 3PL
E2E-536b: Up adjust / Down adjust PSOI process DRAF
T
Up/Down
adjust stock
1
S4 DC / 1a
Sales Office MVT 501K/502K
EDI 947
PSOI Partner
E2E-536c: Inventory scrapping HOI Process 

Highlights: DRAF
3PL post EDI 947 for 551 mvt type only
 Can be used when HP is set up as scrap broker & for
manual FG E&O scrap (3PL manual shipping outside of
T
1b
SAP)
Reversal (manual)
 Reversal process must be performed (mvt tye 552) directly
Mvt type 552 on SAP (not 3PL)
MVT 552:
Stock
Adjustment
1
S4 DC / 1a
Sales Office
EDI 947
Mvt type 551
Partner
MVT 551:
Returns - Vendor
DRAF
T
End State E2E-514a Return for Credit to EDI Vendor
End State E2E-514b Return for Credit to non-EDI Vendor
End State E2E-514c Return for Credit (Virtual) to EDI (PSOI) Vendor
End State E2E-531 Blind Receipt & Shipback process
End State E2E-513g OOW Repair Process Ariba Vendor
End State E2E-513h In Warranty Exchange Process Ariba Vendor
End State
E2E-513i EDI Repair (Sub k) PO with Repair Vendor (Version B – DUAL model, two orders)
136 Confidential


Bill Vendor for Defective return of parts to the vendor
E2E-514a: Return for Credit to EDI Vendor 

Sales to Vendor SO process to send the parts out to Vendor
New Price conditions for IW or OOW process
T
GTS
Order
Validations
S/4 Activities
ZSOV Passed On Hold
Sales order
1 Goods
Issues
Delivery 3
DC 2 SO Billing LH/
(US21) 4 S4
2g EDI 856
Return Vendor
Carrier
Physical Goods Flow InforNex
us
2c EDI 824 Trax

2b
EDI 940
2d EDI 945L if needed
2e EDI 947 if needed

2f EDI 856
LSP
 Bill Vendor for Defective return of parts to the vendor
DRAF
E2E-514b: Return for Credit to non-EDI Vendor  New Price conditions for IW or OOW process
T
 Sales to Vendor SO process to send the parts out to Vendor
GTS  Manual Communication to Vendor via Email for Non EDI Vendors
Order
Validations
Failed
On Hold
S/4 Activities
ZSOV Passed
Sales Order Goods LH/
Delivery S4
1 Issues
2
3
DC SO Billing
(US21) 4
Manual Communication to
Vendor (Emai)
2f EDI 856
Return Vendor
Carrier
InforNex
Physical Goods Flow us
Trax
2b EDI 824
2a
EDI 940 2c EDI 945L if needed

2e EDI 856
LSP
 Material physically @ Vendor site (PSOI) based on Customer return
E2E-514c: Return for Credit (Virtual) to EDI (PSOI) Vendor  SAP Back to Back virtual delivery & virtual PGI
T
 Sales process for unused & Def returns based on PSOI storage location
GTS
Order
Validations
Failed
On Hold
S/4 Activities
ZSOF Passed
Virtual
Sales Order LH/
Virtual Delivery Goods S4
1
2 Issues
3
DC SO Billing
(US21) 4
Return Vendor
(PSOI)
E2E-531: Blind Receipt & Shipback process DRAF
 Material triggered into HP stock location by 3PL/OSS after investigation by HP
 Material can be received into multiple location depending on regional process
T
 Ship back orders must be issued from RT01 through manual Gratis sales order
(E2E-006J/K) process
Customer E2E-501/502/518/519/520
HP triggers ASN Customer
and follows normal No action Invoice
receiving process 9
RAR
2
(Revenue
Recognition)
No 11
Goods Receipt without ref into
relevant Storage location if Is Part to be Outbound
known shipped back Yes Sales Order Send back to Customer
Delivery
PGI
(FG01/IW01/OW01/WT01/ to customer? 5 7 IC Billing
DC (US11) / 6
SC01/RT01) 4a for SO
Sales Office
3 (ZIVI)
(PE11/CA11)
SLOC to be RT01 from 8
MVT 501 which goods to be shipped LH/S4
6b EDI 824
Yes
6a 6c EDI 856 Invoice
Entry AP
10
Can HP No EDI 940
Resolve
3a
issue?
EDI 947
Material put into

Exception handling
location at 3PL/OSS LSP / 3PL Standard
site and contact HP Custom
1
Physical Goods
Flow
E2E-513g: OOW Repair Process Ariba Vendor Highlights: (Discussed on 05/20/2019) DRAF
Planning GTS
 Subcontracting Order for repairing the defective part.
 Outbound Delivery for defective part and stock T
tool movement to SPTV
 Inbound Delivery for refurbished part and stock
S/4 Activities movement back from SPTV to unrestricted
Order
Passed Validations On Hold
Failed
Subcontracting 6a EDI 856

8 EDI 810
Ariba
Vendor EDI 855/865 2c
Trade Subcon Trade Subcon Outbound Post Goods Issue

PR PO (ZSUB) Delivery (SPTV stock)
1 2 5
4
4b EDI 824
2a EDI 850/860 4a LH/
EDI 940 S4
DC (US21, Goods Receipt including
PA21) 4e EDI 856 Inbound
components Invoice
2b Delivery Receipt
consumption 8
6
Copy of EDI 7
850/860
6b EDI 856
MVT 101:
7a EDI 861
LSP Carrier
3(a) 3(b)
Physical Goods Flow
Physical Goods Flow

Standard
Custom
E2E-513h: In Warranty Exchange Process Ariba Vendor Highlights: (Discussed on 05/20/2019) DRAF
Planning GTS
S/4 Activities movement back from SPTV to unrestricted
Order
Validations On Hold
Failed
Passed
6a EDI 856
Subcontracting
Ariba
Vendor EDI 855/865 2c
Subcon PO Outbound Post Goods Issue

Subcon PR
1
(ZRFC) Delivery (SPTV stock)
2 5
4
4b EDI 824
2a EDI 850/860 4a
EDI 940
DC (US21, Goods Receipt including
PA21) 4e EDI 856 Inbound
components
2b Delivery
consumption
6
Copy of EDI 7
850/860
6b EDI 856
MVT 101:
7a
EDI 861
LSP Carrier
3(a) 3(b)
Physical Goods Flow
Physical Goods Flow

Standard
Custom
Highlights: (Subcontracting Order for repairing the defective
E2E-513i - EDI Repair (Sub k) PO with Repair Vendor (Version B – DUAL model, two part.
 Defective material ships first, then followed by PO
DRAF
orders)
Repair Vendor T
ZSUB Order Type only
Defective receipt Shipping

PO Repair Invoice
Refurbished units
855 865 810

invoice
Manual 856
850 860 shipcon
824
Manual Physical Pre alert
SubK PO shipment
ZRFC Pre-alert
S4 Hana
Inbound delivery
SubK PO Invoice
ZSUB
Outbound delivery 856 VAT Id CHE-311.214.624
ASN (Repair Service)
NO Outbound Delivery
MPTV stock
MPT Ship Defectives consumption
V to Repair
stock Partner
HP warehouse
861
GR
Shipping Receiving
Finish Good Inventory
Defective Inventory 3PL Receives from

Repair Partner
1st order – Defective Shipment 2nd order – Goods Receipt

Procurement - Parts
DRAF
T
Soln
Scope
End State E2E-504a New Buy PO (HOI) EDI
End State E2E-504b New Buy PO (HOI) Non-EDI
Supplier Owned Inventory (PSOI) Scheduling agreement(Loosely
End State E2E-012b
coupled)
End State E2E-504c New Buy PO (HOI) ARIBA
145 Confidential
E2E-504a: New Buy PO (HOI) EDI
 Similar to 3PO procurement excepting the PO is created in
Sales Office for Spare Parts
 No intercompany transactions
T
Planning tool  Both planning & manual PRs possible
1
 For EDI enabled vendors
3b Copy of EDI
S/4 Activities
SSC 850/860
Partner 6a
EDI 861
5b
Manual Trade EDI 856
Sales PR 6b
Office/DC 2a
1a
Inbound Goods Invoice Receipt

Trade PR PO
2b 3
Delivery Receipt (3way match) LH/S4
5 6 8 8b
5a
MVT 101
3a EDI 850/860 EDI 856
4a
EDI 855/865
7a
EDI 810
Vendor
Vendor Invoice
Physical Goods Flow Vendor 7
4
Standard
Custom
E2E-504b: New Buy PO (HOI) Non-EDI Highlights: (Discussed on 05/13/2019)
DRAF
 Similar to 3PO procurement excepting the PO is created in Sales
Office/DC for Spare Parts
T
Planning tool
1
 No intercompany transactions
 Both planning & manual PRs possible
 For non-EDI enabled vendors (Ariba decision pending)
3b Copy of EDI
SSC 850/860
S/4 Activities
Partner 5a
EDI 861
Manual Trade
Sales PR 5a
Office/DC 2a
Goods Invoice Receipt

Trade PR PO
2b 3
Receipt (3way match) LH/S4
5 6 6a
MVT 101
3a
Communication to Vendor –
Ariba /Email/PDF Output
TBD
Physical Goods Flow Vendor

4
Standard
Custom
E2E-504c: New Buy PO (HOI) Ariba


Ariba connection via EDI messaging from SAP
Will impact other flows if ARIBA is used
DRAF



E2E-514b.
E2E-513b
E2E-513F
T
Planning tool  E2E-512d
1
3b Copy of EDI
S/4 Activities
SSC 850/860 (only if
EDI856 is not sent)
Partner 6a
EDI 861
5b
Manual Trade EDI 856
Sales PR 6b
Office/DC 2a
1a
Inbound Goods Invoice Receipt

Trade PR PO
2b 3
Delivery Receipt (3way match) LH/S4
5 6 MVT 101 8 8b
4a 5a
7a
3a EDI 850/860 EDI 855/865
EDI 856
EDI 810
Ariba
Vendor Webportal Webportal or B2B
Webportal or B2B 5c
or B2B
EDI 856
Vendor Invoice
Physical Goods Flow Vendor 7
4
Standard
inforNexus Custom
DRAF
E2E-012b: Supplier Owned Inventory (PSOI) Stocking (Loosely coupled) T
Highlights:
 Leveraged E2E-012a from R1
S/4 Activities  SOI Partner acts as Vendor & 3PL
 HP never take ownership
New Part
Introduction
6
Initial forecast
(outside of S4)
1 Consignment Created with
M
an Schedule schedule line
Inbound
GR (K Stock)
Follow on Process
Delivery
ua Agreement date
4
5 E2E-XXX Partial
l
(LP) 2 3 SOI Event flows
MVT
101K :
5a
2a
4a EDI 861
EDI 855 Ack From Inbound
EDI 850/860 EDI 856 delivery
SOI Vendor
DC (US21) SOI Vendor PSOI 3PL
Same Supplier acting a Vendor & 3PL

Procurement - Service
DRAF
T
Soln
Scope
End State E2E-512c ITR Services PO (HOI) EDI
End State E2E-512d ITR Services PO (HOI) Non EDI
End State E2E-512e ITR Services PO (HOI) Ariba
151 Confidential
• Service PO (Framework Order) will be used to pay for
E2E-512c: ITR Services PO (HOI) EDI Services to Vendor T
• Service Order will be monthly
S/4 Activities
3c
DC/
Sales Service
Invoice Receipt 3d
Office PO LH/S4
(2way match)
(FO) 3
1
2a
1a EDI 850/860 EDI 855/EDI
865
3a EDI 810 3b EDI 824
Vendor
Vendor 2 Vendor Invoice
4
Services Flow
Standard
Custom
E2E-512d: ITR Services PO (HOI) Non EDI • Service PO (Framework Order) will be used to pay for Services to Vendor
• Service Order will be monthly T
• Communication will be sent by Vendor via Email since Non EDI Vendor
• Decision on PO/Invoice comm. is to be decided (Manual, PDF or Ariba)
S/4 Activities
DC/ Sales
Office Service 2b
Invoice Receipt
PO LH/S4
2
1
1a 1b
Manual Communication to/ Manual PO Comm
from Vendor for Service
Completion
(Email) 2a Communication from
Vendor for Invoice
Vendor Vendor
Services Flow
Standard
Custom
• Service PO (Framework Order) will be used to pay for
E2E-512e: ITR Services PO (HOI) Ariba Services to Vendor T
• Service Order will be monthly
S/4 Activities
3c
DC/
Sales Service
Invoice Receipt 3d
Office PO LH/S4
(2way match)
(FO) 3
1
1a EDI 850/860
3a EDI 810 3b EDI 824
Ariba
Web portal Web portal or B2B
or B2B
Vendor
Vendor Invoice
Services Flow Vendor 7
4
Standard
Custom
Procurement - Subcontracting
DRAF
T
Soln
Scope
End State E2E-513a OOW Repair Process EDI Vendor
End State E2E-513b OOW Repair Process Non-EDI Vendor
End State E2E-318c1 Re-localization (Re-label) EDI
End State E2E-318d Re-localization (Re-label) non EDI 3PL
End State E2E-513e IW Exchange Process EDI Vendor
End State E2E-513f IW Exchange Process Non-EDI Vendor
156 Confidential
E2E-513a: OOW Repair Process EDI Vendor Highlights: (Discussed on 05/20/2019) DRAF
Planning GTS
Proforma Invoice
(if needed) movement back from SPTV to unrestricted
Order
Validations S/4 Activities
On Hold
Passed Failed
6a EDI 856
Subcontracting
Vendor
2c EDI 855/865
Trade Subcon Trade Subcon Outbound Post Goods Issue

PR PO (ZSUB) Delivery (SPTV stock)
1 2 5
4
4b EDI 824
2a EDI 850/860 4a LH/
EDI 940 S4
Goods Receipt including
DC (US21, components Invoice
Receipt
PA21) 4e EDI 856 Inbound consumption 8
2b Delivery 7
6
Copy of EDI
850/860
6b EDI 856 MVT 101:
7a EDI 861
LSP Carrier
3(a) 3(b) 8
New
Physical Goods Flow EDI 856
Physical Goods Flow

Standard
inforNexus Custom
E2E-513b: OOW Repair Process Non EDI Vendor Highlights: (Discussed on 05/20/2019)
DRAF
Planning GTS


Outbound Delivery for defective part and stock movement to SPTV
Non EDI Subcontracting Vendor T
tool
Proforma Invoice
(if needed)
Order
Communication to Vendor –
Ariba /Email/PDF Output TBD On Hold
Passed Failed
Subcontracting PO Create/change &
Vendor PO confirmation
Outbound
Trade Subcon Trade Subcon Post Goods Issue
Delivery
PR (ZSUB) PO (ZSUB) (SPTV stock)
(ZRLB) 5
1 2
4
4b EDI 824
4a LH/
EDI 940
4c EDI 945L if needed S4
DC or Sales Goods Receipt
including Invoice
office 4e EDI 856 components Receipt
2a consumption 7
6
EDI 850/860
MVT 101:
6a EDI 861
LSP
3(a)
Physical Goods Flow
Standard
Custom
E2E-513e: In Warranty Exchange Process EDI Vendor Highlights: (Discussed on 05/20/2019) DRAF
Planning GTS
 Subcontracting Order for exchanging the defective part.
Proforma Invoice
 Inbound Delivery for exchange part and stock movement
(if needed) back from SPTV to unrestricted
Order
On Hold
6a EDI 856 Passed Failed
Subcontracting
Vendor
2c EDI 855/865
Subcon PO Outbound Post Goods Issue

Subcon PR
1
(ZRFC) Delivery (SPTV stock)
2 5
4
4b EDI 824
2a EDI 850/860 4a
EDI 940
Goods Receipt including
DC (US21, components
PA21) 4e EDI 856 Inbound consumption
2b Delivery 7
6
Copy of EDI
850/860
6b EDI 856 MVT 101:
7a EDI 861
LSP Carrier
3(a) 3(b)
Physical Goods Flow
Physical Goods Flow

Standard
Custom
E2E-513f: In Warranty Exchange Process Non EDI Vendor Highlights: (Discussed on 05/20/2019)
 Subcontracting Order for exchanging the defective part.
DRAF
Planning GTS


Non EDI Subcontracting Vendor T
tool
Proforma Invoice
(if needed)
Order
Communication to Vendor – Validations S/4 Activities
Ariba /Email/PDF Output TBD
On Hold
Passed Failed
Subcontracting PO Create/change &
Vendor PO confirmation
Subcon PR Subcon PO Outbound Post Goods Issue

(ZRFC) (ZRFC) Delivery (SPTV stock)
1 2 5
(ZRLB) 4
4b EDI 824
4a
Communication to Vendor – 4c EDI 945L if needed
Ariba /Email/PDF Output TBD EDI 940
DC (US21, Goods Receipt
including
PA21) 4e EDI 856 components
2a consumption
6
EDI 850/860
MVT 101:
6a EDI 861
LSP
3(a)
Physical Goods Flow
Standard
Custom
E2E-318c : Re-localization (Re-label) EDI 3PL Highlights: (Discussed on 05/20/2019)
DRAF
T
 Subcontracting Order for relabel process (FG) @ 3PL site
 3PL set up as Vendor and will perform activity at 3PL site
 No physical movement of material
S/4 Activities
Subcon PR FOC Subcon Move Input Product Goods Receipt

(FG) (inc. Comp.
(FG) PO (FG) ZRFC to “O” Stock consumption)
1 2 4 5
MVT 543:
Mvt type 541
2a PO Creation 5a
2c
EDI 861
DC (US21, 2b PO Change / 3b
PO Ack / Conf
PA21) Cancel (Manual Comm) MVT 101:
(Manual EDI 947
comm)
EDI 850/860
Service/Framework PO
(FO) created to pay Vendor
if required
LSP
3(a)
Standard
Custom
E2E-318d: Re-localization (Re-label) non EDI 3PL Highlights: (Discussed on 05/20/2019) DRAF
 Subcontracting Order for relabel process (FG) @ 3PL site
 3PL set up as Vendor and will perform activity at 3PL site T
using SAP (no EDI)
 No physical movement of material
S/4 Activities
Trade Subcon FOC Subcon

PR (FG) PO (FG) ZRFC
1 2
Communication to MVT 543:

Vendor – Ariba
DC (US21, /Email/PDF Output
PA21) TBD
MVT 101:
Service/Framework PO
(FO) created to pay Vendor
Move Input Product Goods Receipt
if required
(FG) (inc. Comp.
to “O” Stock consumption)
4 5
Mvt type 541

LSP (SAP IM/FIORI)
3(a)
Standard
Stock Transfer - IC
DRAF
T
Soln
Scope
Internal Replenishment within company code (HOI) plant to plant & SLOC to
End State E2E-507
SLOC
End State E2E-024g1 HOI Replenishment - Intercompany within same region (ITR & Supply chain)
End State E2E-800a Replenishment from Factory to Regional DC (Loosely coupled)
End State E2E-024h HOI Replenishment - Intercompany
End Stare E2E-511d Factory I/C Replenishment – (inc Samsung) * (previously E2E-024i)
End State E2E-024w Remarketing of FG from PSC > ITR (HOI Intercompany)
End state E2E-024b1 Internal Replenishment within company code - Partial SOI > HOI
E2E-025b
End State Replenishment intercompany - Partial SOI > HOI
End State E2E-054h DC to 3D WW Factory / Internal Factory (Scitex)

End State E2E-024P Back to Back direct drop ship (HOI) from International DC
164 Confidential
E2E-024g1 : HOI Replenishment - Intercompany within same region (ITR & Supply chain)
InforNe

 For PSC Factory flow see E2E-800a T
ITR buying DOA from Product Supply chain
 Change of scope from I/C PSC procurement – see notes

GTS
LSP xus
Manual IC PR 8a EDI861
ITR DC 1a
2 6 8 8b
IC PR
1b MVT 101:
LH
Confirmation /S4
PSC DC IC SO Outbound Delivery Goods Issue

IC Billing for
SO
Physical Goods Flow
3 4 5
7a
MVT 601
No
4b EDI 824
Follow Factory 4a
Yes
E2E-800A flow ?
below 940 4f
4d EDI
EDI 947 if needed 856
4e EDI
856
InforNex
LSP us Standard
Custom
Trax
E2E-800a: Replenishment from Factory to Regional DC (Loosely Coupled) DRAF
T
Incorporates the following flows DRAF
E2E-024h1 : HOI Replenishment - Intercompany
InforNe
• Sales Office from DC within same Region (ITR)
• DC from DC cross-region (ITR) T
GTS
LSP xus
6a EDI856
S/4 Activities
DC / Sales (ZICS)
office 1a IC PO Inbound Goods IC PO Invoice
(ZICS) Delivery (EL) Receipt Receipt
IC PR 2 6 8 8b
(ZICS) MVT
1b 101: LH
Confirmation /S4
DC IC SO Outbound Delivery
Goods Issue
ZIFI IC
Billing for SO
Physical Goods Flow
(ZDCI) (ZRLF)
5
3 4 MVT 601
7a
4b EDI 824
4a
940 4f EDI
4e EDI
856
InforNex
LSP us Standard
Custom
Trax
Incorporates the following flows DRAF
E2E-024h1 : HOI Replenishment - Intercompany
InforNe
• Sales Office from DC within same Region (ITR)
• DC from DC cross-region (ITR) T
GTS
LSP xus
6a EDI856
S/4 Activities
DC / Sales (ZICS)
office 1a IC PO Inbound Goods IC PO Invoice
(ZICS) Delivery (EL) Receipt Receipt
IC PR 2 6 8 8b
(ZICS) MVT
1b 101: LH
Confirmation /S4
DC IC SO Outbound Delivery
Goods Issue
ZIFI IC
Billing for SO
Physical Goods Flow
(ZDCI) (ZRLF)
5
3 4 MVT 601
7a
4b EDI 824
4a
940 4f EDI
4e EDI
856
InforNex
LSP us Standard
Custom
Trax
E2E-024W: Remarketing of FG from PSC > ITR (HOI Intercompany)
DRAF
InforNe
T
 ITR buying DOA from Product Supply chain
 For PSC Factory flow see E2E-800a
 Change of scope from I/C PSC procurement – see
GTS
LSP xus notes
ITR DC 1a
2 6 8 8b
IC PR
1b MVT 101:
LH
Confirmation /S4
PSC DC IC SO Outbound Delivery Goods Issue

IC Billing for
SO
Physical Goods Flow
3 4 5
7a
MVT 601
No
4b EDI 824
Follow Factory 4a
Yes
E2E-800A flow ?
below 940 4f
4d EDI
EDI 947 if needed 856
4e EDI
856
InforNex
LSP us Standard
Custom
Trax
E2E-511d: Factory I/C Replenishment – (inc Samsung) * (previously E2E-024i) Highlights: (To be reviewed)
DRAF
ML Enhancement to
send proforma invoice
EDI 850
InforNe
• Leveraged E2E-002 from R1
T
• Also relevant for Flex Brazil replenishing Panama DC
• Process applies to Trade Procurement of HP Branded
data to GTS xus 3PL
GTS products
 Customs Invoice is created at GTS, based on proforma
DC Plant invoice sent, to process customs declaration
S/4 Activities  Will be replaced by E2E-504C once trading structure
changes
Planning
created IC PR EDI 856 EDI 861
Proforma
1a
Inbound Goods IC PO Invoice

Manual IC PR IC PO
ITR DC Delivery Receipt Receipt
1b 2 16b
14 15
2b
Physical Goods Flow
KDD # 652104 MVT 101:

To generate
proforma inv
from o/p of IBD
ODM Invoice
Supply Chain 2a ODM Trade ODM Trade Inbound Goods Outbound Goods IC Billing for
IC SO Receipt (3way
Factory PR PO Delivery Receipt Delivery Issue SO match)
LH
3
(SG31) 4 5 10 11 12 13 16a 18
5a EDI 850 / email PDF 8b
EDI 860 / Manual email EDI 856 (1st) MVT 101:
5b PDF (IBD with only MVT 601:
packing data) 9b
5c EDI855 AB/Manual Conf 7a 8c EDI 856 (2nd)

Update
11a
EDI 855 GW / putaway qty) EDI 861
5d EDI855 AB/Manual Ack Manual Final Conf
EDI 824
Ack for 856 (only for EDI 810
Mpa)
ODM GT ODM / Vendor
Delivery ASN Carrier Nexus
CM / ODM / SO Invoice
EDI 824
7 8(a) 11b Month End Reclass
Carrier / Trade 6 Trax 17
Vendor / iERP postings to move from
Trade to IC proc.
(applicable only for
iERP)
Standard
Custom
E2E-507: Internal Replenishment within company code (HOI) plant to plant & SLOC to SLOC DRAF
Planning tool -GTS
T
1
 Intra company STO process across Sales office
plant/SLOCs
SSC
Partner
S/4 Activities  Allows movement between FSLs (SLOC) across plants
(Receiving 7a  Transfer Note for cross international borders (EU <> non
9a
Location) EU)
Manual ST 3a EDI 856/ASN
EDI 861  For different materials between PSC and ITR then ITR
PR (NB) EDI 850/860
receive PSC material nos (it must be extended) and follow
2a E2E-318c/d relabelling process
Inbound 9b
Sales STO Goods
Delivery LH
office/DC (UB) Receipt
(Receiving ST PR (NB) 3
(EL)
7 / S4
2b 6 MVT 101:
Location
Does Customs GTS invoice
shipment
cross
internationa Billing Doc
l border ? Yes (ZWIA – EMEA)
(ZIVA/ZLF9 – AMS)
8
Outbound
Delivery Goods Issue No No Further
Sales Off/DC
(Supplying (ZRNL) 5 Action
Location 4 4f
8b
4a EDI 856
EDI 945L if MVT 641:

EDI 940 4c needed
4b EDI 947 if
4d
needed
EDI 824
4e EDI 856
InforNex
us
Physical Goods Flow SSC Partner
(Supplying
Trax
Location) Standard
Custom
E2E-024b1 : Internal Replenishment within company code - Partial SOI > HOI DRAF
Planning tool
GTS T
1
SSC
Partner
S/4 Activities
(Receiving 6a
7a
Location)
EDI 861
Manual ST 3a EDI 856/ASN
PR EDI 850/860
2a
7b
Sales STO (UB) Inbound Goods
LH
office/DC Delivery Receipt
(Receiving ST PR 3 7 8 / S4
Location 2b
Customs GTS invoice (if
required)
Outbound Transfer Posting to transfer

stock from Vendor owned
Sales Off/DC Delivery Goods Issue
(Consigned) to HP owned
(Supplying ZRNL (Unrestricted) stock 6
Location 4 5 4f
4a EDI 856
EDI 945L if
EDI 940 4c needed MVT 411K MVT: 601
4b EDI 947 if
4d
needed
Self Billing Job
EDI 824 Yes creates Invoice
4e EDI 856
5c
Self InforNex
502K to us
billing
Physical Goods Flow OSS Partner Count
remove stock
from Vendor
(Supplying ry?
No 5d
5b PR/PO Trax
Location) creation and Standard
PO Virtual
GR
Custom
Invoice from
5e
Vendor
5f
E2E-025b: Replenishment intercompany - Partial SOI > HOI
DRAF
InforNe
T
GTS
LSP xus
Sales Office (ZICS)
(JP11) 1a Inbound Goods IC PO Invoice
IC PO (ZICS)
Delivery (EL) Receipt Receipt
2
7 8 9a
IC PR (ZICS)
1b MVT 101:
LH
Confirmation MVT 411K /S4
Transfer Posting to transfer
DC (SG21) IC SO (ZDCI)
Outbound Delivery
stock from Vendor owned IC Billing for
Goods Issue SO (ZIFI)
Physical Goods Flow
ZTIP item cat (Consigned) to HP owned

ZRLF 4 (Unrestricted) stock 6
3 9b
5
MVT 601
4b EDI 824 Self Billing Job
4a
creates Invoice
EDI 4c EDI 945L if needed 5c
940
4d EDI 947 if needed 4f EDI
Self 856
billing 502K to PR/PO
Invoice from
4e EDI Count remove stock creation and
Vendor
ry? from Vendor PO Virtual
856 No 5f
5b 5d GR
Yes
5e
InforNex
LSP us Standard
Custom
Trax
E2E-054h: DC to 3D WW Factory / Internal Factory (Scitex) DRAF
Tower Handover
Complete
T
Highlights:
Carrier
InforNexus  Relevant Factories are PWP Corvallis,
Receive manual Israel Factory
request LSP Trax GTS
 ZNB2 > ZDRE (Whole units)
1  ZNB3 > ZCRE (Components)
4d EDI 856
• Reference Received PO doc nos 4a EDI 940 EDI
S/4 Activities 5a
4c
& I/C billing nos 945L
5a
• Overwrite PO price with value 4f EDI 824
from received PO EDI 856
(ASN copy)
Manually 4b EDI 824
Return
ITR DC create
ICPO Goods IC PO Invoice /
(US21/CH21/ Return
Delivery Issue Debit note
SG21) ICPO 8b
ZRRL 5
ZNB2/
4
ZNB3 2
2a
MVT 161:
Physical Goods Flow
ORDERS
Product ZDRE IC SO
Return IC SO EWM Goods S4/
supply chain Return IC SO EWM GR Billing /
Delivery IBD Receipt
Factory ZDRE/ZCRE
6 7a
7b
7d
Credit Note LH
(US31/IL32/ 3 8a
SG31)
EWM MVT 653:
Putaway
7c
6a Proforma Invoice
Standard
High Industria 3D Custom
Relevant for Nov 2020 Release End l

No Yes Yes
E2E-024p: Back to Back direct drop ship (HOI) from International DC DRAF
Front End
-
-
GTS check
ROHS
T
System
Address
Doctor
PRS.
SABRIX Check OSS

Quote for ZRAX Sales
uplift etc
Order
Order*
0 Valid Virtual Outbound Follow
2 IC PR IC PO Inbound Virtual
ations Goods Delivery Advance
ATP (ZICS) (ZICS) Delivery Goods Issue
4 Receipt ZRLF exchange
Check (no 6 7 11 13 14 15
stock) process
Failed
Sales Office IC PO
(AU11) Serv. On Hold Invoice
Receipt
Notification Service Order
16
Create/Release
1 3
Physical Goods Flow
Outbound IC
IC SO Delivery Goods Issue Billing
(ZDCI) (ZRLF) 10 for SO
8 9 12
DC (SG21) EDI 824
9b

LH/
9d EDI 947 if needed S4
9a EDI940 9e EDI 856
LSP / 3PL
Interim Models
Soln
DRAF
Scope
T
Interim INT-024g Replenishment - S4 buying from Legacy (SAP) Intercompany within same region
Interim INT-024h Replenishment - Legacy (SAP) buying from S4 Intercompany
Legacy (SAP) buying from S4 Supply Chain Intracompany (Same Company code,
Interim INT-024I
same country)
Legacy (SAP) buying from S4 Supply Chain Intercompany (Same Company code,
Interim INT-024J
different country & cross company code)
Legacy (GN) buying from S4 Supply Chain Intracompany (Same Company code,
Interim INT-024K
same country)
Legacy (GN) buying from S4 Supply Chain Intercompany (Same Company code,
Interim INT-024L
different country & cross company code)
Interim INT-024M Up adjust / Down adjust HOI process
Interim INT-024N Up adjust / Down adjust PSOI process
Interim Samsung Replenishment - Legacy (SAP) buying from S4 Supply Chain
Interim INT-024o
Intracompany
Interim INT-814b Inventory Rebalancing from In-house Factory (S4) to DC (iGSO)
Interim INT-511b Legacy (SAP) Samsung OEM dropship to Customer E2E process
Interim Up adjust / Down adjust HOI process (S4 & GN transfers)
INT-024Q
DEFECTIVE inventory
Interim Up adjust / Down adjust HOI process (S4 & GN transfers)
INT-024P
GOOD inventory
Interim INT-006f IJ1 to DC Unrestricted Component stock inventory transfer
177 Confidential
INT-024g: Replenishment - S4 buying from Legacy (SAP) Intercompany within same region DRAF
T
LSP
6a EDI 856
7a EDI 861 S/4 Activities
Manual IC PR
1a
Inbound Goods IC PO Invoice
S4 IC PO
Sales Office 2
6 7 8b
(PE11) IC PR
1b MVT 101
LH
ORDERS05
/S4
Physical Goods Flow
Outbound IC Billing for

IC SO Goods Issue
Delivery SO
3 5
Legacy DC 4 8a
MVT 601:
Legacy SAP
-VCP - InforNex
-GTS Customer
us
Credit Check
LSP Trax
Standard
Custom
INT-024h: Replenishment - Legacy (SAP) buying from S4 Intercompany DRAF
T
LSP
Manual IC PR
Legacy SAP
1a
Goods IC PO Invoice
IC PO
Legacy Receipt Receipt
2
Sales Office 8 8b
IC PR
1b MVT 101
LH
ORDERS05
/S4
3a AB Confirmation
Email ASN
S/4 Activities
Physical Goods Flow
Order Passed Outbound IC Billing for

IC SO Valida Goods Issue
tions Delivery SO
3 6
S4 DC ATP 4 5 7
Check
MVT 601:
Failed 5b EDI 824
On Hold 5a 5c EDI 945L if needed

EDI
940 5d EDI 947 if needed
5e EDI
856
-VCP - InforNex
-GTS Customer
us Standard
Credit Check
LSP Trax
Custom
INT-024i: Replenishment - Legacy (SAP) buying from S4 Supply Chain Intracompany (Same Company code, same country)
DRAF
T
LSP
Manual IC PR
Legacy SAP
1a
IC PO Goods
Legacy (YI1) Receipt
DC 2 8
IC PR
1b MVT 101
LH
Inbound /S4
Delivery
AB confirmation 7
S/4 Activities
Order Passed Outbound
Supply 3 tions Delivery
6
Chain S4 ATP 4 5
Check
DC Failed 5b EDI 824 Mvt Type - 601
On Hold 5a 5c EDI 945i

EDI
940 5d EDI 947
5f EDI
856
5e EDI
856
GT
-VCP -
-GTS Customer Nexus
Credit Check
LSP Trax
Physical Goods Flow

INT-024j: Replenishment - Legacy (SAP) buying from S4 Supply Chain Intercompany (Same Company code, different
DRAF
country & cross company code) T
LSP
Manual IC PR
Legacy SAP
1a
IC PO Goods IC PO Invoice
Legacy (YI1) Receipt Receipt
DC 2 Inbound 8 9b
IC PR
1b Delivery MVT 101
7
AB confirmation LH
/S4
S/4 Activities
Physical Goods Flow

Supply tions Delivery SO
3 6
Chain S4 ATP 4 5 9a
Check

EDI
940 5d EDI 947
5f EDI
856
5e EDI
856
-VCP - GT
-GTS Customer Nexus
Credit Check
LSP Trax
INT-024K: Replenishment – Legacy (GN) buying from S4 Supply Chain Intracompany (Same Company code, sameDRAF
country)
T
Legacy GN PO
DC PO Created SO Ack Goods receipt
1 Ack 11
3
6
-GTS SO (ZSEO) Legacy SAP

created
2 IC PO Goods
(YI1) Receipt
MVT 101
Legacy 5 12
ZNS PR
SAP Created
DC 4 Inbound
AB confirmation
Delivery
10
LH
S/4 Activities /S4
Order Passed Outbound
Supply 7 tions Delivery
9
Chain S4 ATP 8
Check

EDI
940 8d EDI 947
8f EDI
856
8e EDI
856
GT
-VCP -
-GTS Customer Nexus
Credit Check
LSP Trax
Physical Goods Flow

INT-024L: Replenishment - Legacy (GN) buying from S4 Supply Chain Intercompany (Same Company code, differentDRAF
country & cross company code)
T
Legacy GN PO
DC PO Created SO Ack Goods receipt
1 Ack 12
3
6
-GTS SO (ZSEO)
MVT 101
Legacy SAP
created
2 IC PO Goods IC PO Invoice
(YI1) Receipt Receipt
5 13 15
IC PR
SAP IC Invoice
4
Legacy DC 14
AB confirmation Inbound
Delivery
10
LH
S/4 Activities /S4
Supply tions Delivery SO
7 9
Chain S4 ATP 4 8 11
Check

EDI
940 8d EDI 947
8f EDI
856
8e EDI
856
-VCP - GT
-GTS Customer Nexus Standard
Credit Check
LSP Trax
Custom
Physical Goods Flow

INT-024M: Up adjust / Down adjust HOI process DRAF
T
SAP Legacy MVT 701:

Up/down As per legacy bookings
adjust stock
2b MVT 702:
As per legacy postings
Up/Down
adjust stock Reason code
2a 9001/9002
S4 DC / 2a
Sales Office
EDI 947
HP Planning
communicate with MVT 561:
3PL regarding LSP / 3PL
MVT 562:
material & qty to
be moved
1
INT-024N: Up adjust / Down adjust PSOI process DRAF
T
SAP Legacy
Up adjust
stock
2b
Up/Down
2a 9001/9002
MVT 501K/502K
S4 DC / 2a
Sales Office
EDI 947
HP Planning
communicate with
3PL regarding PSOI Partner
material & qty to
be moved
1
INT-024o: Interim Samsung Replenishment - Legacy (SAP) buying from S4 Supply Chain Intracompany
DRAF
T
-GTS LSP
Manual IC PR Legacy SAP

1a
IC PO Goods
Legacy (YI1) Receipt
DC 2 8
IC PR
1b MVT 101
LH
Inbound /S4
Delivery
AB confirmation 7
iETA / POD
5b (API call)
ODM Trade ODM Trade Inbound Goods Outbound Goods IC Billing for ODM Inv Receipt
IC SO
PR PO Delivery Receipt Delivery Issue SO (3way match)
6 16 17
7 8 15 18 23a 32
Supply Chain
S4 (SG31) MVT
MVT 101:
8a EDI 850 14 EDI 856 601:
Month End Reclass
EDI 855

S4
GW
18a
856
procurement
ODM / Vendor
Activity ODM SO Delivery ASN Carrier Hawkeye Invoice
Standard
9 11 13(a) 17(b) (GT Nexus, AIP) iETA 27 Custom

(API call)
iERP
Trax
Physical Goods Flow

INT-814b: Inventory Rebalancing from In-house Factory (S4) to DC (iGSO) DRAF
Tower Handover
Complete
ALE/IDOC via
SEEBURGER
LSP
ALE/IDOC via
SEEBURGER
GTS Highlights:
T
ORDERS/ MBGMCR  Spare parts rebalancing from PWP Factory (S4
ORDCHG
MFG) to iGSO regional DCs (legacy)
 Applicable to SCITEX Manufacturing for Feb
Release till iGSO transitions into S4)
iGSO
DC iGSO IC PO Inbound Goods IC AP

(US99,CH0 (YI1) Delivery Receipt 7b
1 5 6
0, SG20)
MVT 101:
Physical Goods Flow
4g DESADV.
1a 1b S/4 Activities INVOIC

S4/
ORDERS/ ORDRSP LH
ORDCHG
Factory IC SO Outbound EWM EWM Goods IC Billing

EWM GI
Comp Code (ZSF2C) Delivery Delivery Pick/Pack Issue for SO
4c
(US31/IL32) 2 3 4a 4b 4d 7a
MVT 601:
4f EDI 856
Hawkeye
4e EDI 856/Manual
Carrier
(GT Nexus, AIP)
High Industria 3D
End l
Trax
No Yes No
Standard
Custom
Manual process
INT-511b: Legacy (SAP) Samsung OEM dropship to Customer E2E process  Highlights
DRAF
SO Acknowledgment  ZTRS Trade order triggers PR @ DC
- Credit
Check
ASN to Customer T
 I/C SO triggered on supply chain
PRS. - 1st GTS
FE
xus OSS 3W
- ROHS
Check
Customer
IGSO SAP Legacy
Order EDI 850 POD
Trade Sales Customer RAR
Valid Passed Invoice Entry
Order* ations Invoice (AR) (Revenue
AP Recognition)
1 ATP Check 3 25
EDI 856- ASN 24b 26
2nd Cr Check (DC Plant)
Legacy Billing
5a 23a 2 Delay
SO Changes
Sales Office
Failed 26b
EDI 856- ASN
On Hold
EDI 850 EDI 856- ASN
Virtual Virtual IC PO
IC PO Inbound Virtual IC Billing
IC PR Goods Outbound Invoice
Legacy YI1 Delivery
Delivery
Goods Issue for SO
4 19
Receipt Receipt
DC EDI 860 5 20 21 22 24a 23b LH
9
5a (AB/GW EDI 856
conf)
iETA / POD
5b (API call)
S4 IC SO ODM Trade ODM Trade Goods IC Billing for ODM Inv Receipt
Inbound Goods Outbound
Supply (ZSF2C) PR PO Delivery Receipt Delivery Issue SO (3way match)
Chain Orde reason ZRC
15 16 17 32
6 7 8 18 23a
Factory
(SG31)
MVT 101: MVT 601:
14 EDI 856
S/4 Activity 8a EDI 850
Month End Reclass
EDI 855

GW
18a
856
iERP procurement
ODM / Vendor
ODM SO Invoice
Carrier (API call)
Trax
Physical Goods Flow
INT-006f: IJ1 to DC Unrestricted Component stock inventory transfer DRAF
Planning
T
tool GTS
6a EDI856
S/4 Activities 8b
2b
Copy of EDI850 / EDI860 / EDI855 / EDI865 IC Invoice

AP
IBP Inbound Goods
DC IC PO 9
IC PR (ZCIC) Delivery Receipt
(US21/CH21 2 6 7
1
/SG21, Interface
AU21) INVOIC
Interface MVT 101: 8a
2a (Invoice)
Interface
LH/
5a Interface
2c ORDRSP S4
ORDERS / ORDCHG
(PO conf) DESADV
(PO)
(ASN)
IJ1
(US00/ Outbound IC Billing for SO Eife
IC SO Goods Issue
Delivery 8 l
IL30/ 3 5
4
SG10)
Physical Goods Flow
Copy of Copy of
5b EDI856 5c
EDI856
/ Manual
LSP / Instant EDI861

Ink Kitting
Partner
Hawkeye
(GT Nexus, AIP)
Carrier
Standard
Trax
Custom
INT-024P : Up adjust / Down adjust HOI process (S4 & GN transfers) DRAF
GOOD inventory T
Charge code VALE
Legacy GL accounts
Write up
Up/down Db. 1355 / 1342
Global adjust stock Cr. 3421
Newton 2b
Legacy Write down
Db. 3421
Cr. 1355 / 1342
Up/Down
2a 9001/9002
2a
S4 DC /
Sales Office EDI 947 or manual entry in S4
MVT 561: write up

Db. 1352000 / 1362000
HP Planning Cr. 5000023
communicate with
3PL regarding MVT 562: write down LSP / 3PL
material & qty to Db. 5000023
be moved Cr. 1352000 / 1362000
1
INT-024Q : Up adjust / Down adjust HOI process (S4 & GN transfers) DRAF
DEFECTIVE inventory T
Charge code CCD
Legacy GL accounts
Write up
Up/down Db. 1361
Global adjust stock Cr. 1362
Newton 2b
Legacy Write down
Db. 1362
Cr. 1361
Up/Down
2a 9001/9002
2a
S4 DC /
Sales Office EDI 947 or manual entry in S4
MVT 561: write up

Db. 1358000 / 1368000
HP Planning Cr. 5000023
communicate with
3PL regarding MVT 562: write down LSP / 3PL
material & qty to Db. 5000023
be moved Cr. 1358000 / 1368000
1
Buyback - HP
DRAF
T
Soln
Scope
End State E2E-515 Customer Decoupled Return(HOI)
Soln
Scope
End State E2E-515a Customer Decoupled Return(HOI) sales office
193 Confidential
E2E-515: Customer Decoupled Return(HOI) Highlights: (Discussed on 05/15/2019)
 RMA Order for returns from customer
DRAF
GTS
 RMA number communication to customer
 Credit to Customers for returned parts T
Customer RMA # S/4 Activities
(Reseller/ Communication
Channel ATP Customer
ZRE1 RMA Check
RAR
Partner) Order Failed Credit
Order Valida (Revenue
On Hold Memo
1 tions Recognition
4 ZREI (AR) Invoice
PO nos = )
Sales Office 6 entry AP
(US11) previous trade
4b
billing Passed
Physical Goods Flow
Return Delivery
Creation
Post Goods
Receipt
IC CR to Sales Office
ZITG
LH
(ZRLR)
3 4a /S4
DC(US21) 2
Mvt type - 653

2a 2b EDI 856
EDI 856
ASN
Standard
InforNex Custom
LSP Carrier us
Trax
E2E- 515a : Customer Decoupled Return to Sales office (HOI) Highlights: Created on 04/18/2024
 RMA Order for returns from customer
DRAF
Draft
GTS
 RMA number communication to customer
 Credit to Customers for returned parts T
S/4 Activities
Customer RMA #
(Reseller/ Communication
Channel RAR
ATP (Revenue
Partner) ZRE1 RMA Check Order Failed Customer Recognition
Order Valida
On Hold Credit Memo )
1 tions
4 ZREI (AR)
PO nos =
4
previous trade
billing Passed
Physical Goods Flow
Sales Office
Return Delivery
Post Goods
Creation
Receipt
(ZRLR)
3
2
Mvt type - 653
2a 2b EDI 856
EDI 856
ASN
Standard
InforNex Custom
LSP Carrier us
Trax
VMI
DRAF
T
End State E2E-534a Vendor Managed Inventory - In warranty PSOI In time return (DC)
End State E2E-534b Vendor Managed Inventory – In warranty No return PSOI (DC)
End State E2E-535a Vendor Managed Inventory – Out of warranty in time return PSOI (DC)
End State E2E-535b Vendor Managed Inventory – Out of warranty No return PSOI (DC)
197 Confidential
E2E-534a: Vendor Managed Inventory – In warranty in time return PSOI (DC) DRAF
Pre -requisite
 VMI Vendor provide schedule agreement for material sent to Partner
T
Front End System
Address PRS.
SABRIX
Check Credit Check
- PGS (Fraud & CC
OSS  Material received into Virtual location for all Partners (New Location)
Doctor -ROHS
check)
Check
Consumption
9
Partner On Hold S/4 Activities

Did ASP RAR
No utilize Yes Order MVT Revenue Invoice
Vendor
Failed Valida Passed 261 Recognitio Entry Settle Cost
Material ? tions n AP 23
ZRAY Billing 12d
1 ZRAX order 5 Order (RRB)
12c
Z1 Service (Forced Plant / Consumption Including
Quotation ZFCI Partner
Notification location – 9 Credit
FGVM) (service order) Memo Invoice
Invoice
Service 2 from HP 12
(Defective Entry
Order Create owned only) ZFC2 AR
3 17
Sales office (Unrestricted)
11
17c
(US11) Labour Process

Labor Invoice
Service Purchase Purchase
Claim GR Receipt
Returns Order
Submission
Requisition Order
28 (3way match)
24 26 27
Defective 25 29
15
ZRLR
Self Billing Job Transfer
Return
Delivery creates Invoice Posting from ZIIC IC
Vendor shipped Billing
(Defective) 10
Goods Issue (Confirmation of (Consigned) to MVT 411K 12b ZITG
13
Virtual Service, Stock transfer from HP Owned
Outbound IC Credit
Vendor owned (Consigned )to Unrestricted
Delivery Goods Issue Vendor Shipped stock (consigned)
Memo
6 7 (Consigned ) 10b (Defective)
8 Are Parts 17b
Returnable?
MVT 311K 14
No Acct Doc
No Yes
Follow on Sale to Vendor Process
PGR
Virtual GR Return
Defective – HP
Delivery
DC (US21) Conf of service
ASN
Owned Sale to
Virtual PGI
(Logical scrap) (Unrestricted) Vendor Virtual Vendor
14b (Unrestricted
14a 16 MVT 653 sales Delivery Billing doc
(defective) Good & Defective
order 19
20
21
18
14c 16a
EDI 945l if
EDI 856 needed
16b EDI 856 ED 856
VMI Vendor
(SMS 12US)
E2E-534b: Vendor Managed Inventory – In warranty No return PSOI (DC) DRAF
Pre -requisite
T
Front End System
Address PRS.
SABRIX
Check Credit Check
- PGS (Fraud & CC
Doctor -ROHS
check)
Check
Consumption
9
Partner On Hold S/4 Activities

Did ASP RAR
No utilize Yes Order MVT Revenue Invoice
Vendor
Failed Valida Passed 261 Recognitio Entry Settle Cost
Material ? tions n AP 11b
ZRAY Billing 12d
1 ZRAX order 5 Order (RRB)
12c
Z1 Service (Forced Plant / Consumption Including
Notification location – Quotation ZFCI
1
FGV?) (service order)
Service Invoice
2 from HP 12
Order Create owned
3
Sales office (Unrestricted)
ZXL2
Labour Process 11
(US11) Invoice Customer
Labor
Service Purchase Purchase
GR Receipt Trade
Claim
Order Requisition Order Billing
Returns 24
Submission
26 27 28 (3way match)
25 18
Defective 29
15 Transfer
ZRLR Posting from
Return Self Billing Job Vendor shipped
Delivery creates Invoice ZIIC IC
(Consigned) to
(Defective) 10 HP Owned
MVT 411K Billing
Goods Issue (Confirmation of 12b
13 Unrestricted
Virtual Service, Stock transfer from
Outbound (consigned)
Vendor owned (Consigned )to
Delivery Goods Issue Vendor Shipped stock
10b
6 7 (Consigned ) Late Return Follow In Time
8 Are Parts Window No
return window
Returnable? Expiry. process
MVT 311K 14 15
No Acct Doc
No Yes
Billing line
Cancel original created on
Return Return Delivery +
Virtual GR sales order
16
Delivery
DC (US21) Conf of service
ASN
17
(Logical scrap)
14a 14b
16b EDI856c
14c 16b EDI945l
EDI 856
ED 856
VMI Vendor
(SMS 12US)
E2E-535a: Vendor Managed Inventory – Out of warranty in time return PSOI (DC) DRAF
Pre -requisite
T
Front End System
Address PRS.
SABRIX
Check Credit Check
- PGS (Fraud & CC
Doctor -ROHS
check)
Check
Consumption
9
Partner S/4 Activities

Did ASP RAR
No utilize Yes On Hold MVT Revenue Invoice
Failed Order 261 Recognitio Entry Settle Cost
Vendor
ZRAX Passed
Material ? Valida n AP 23
ZRAY Billing 12d
1 order tions Order (RRB)
12c
Z1 Service 5
Notification
(Forced Including ZIB
Consumption ZREI
1 location – Quotation Partner
9 consumption Partner
FGVM) (service order)
Trade Credit Invoice
Service 2 from HP Billing Memo Entry
Order Create owned Invoice (Defective AR
Sales office 3 (Unrestricted)
11
12 only)
17
17c
(US11)
Returns
Defective
15 Customer
pays partner
outwith
SAP ZRLR
Self Billing Job Transfer
24 Return
Delivery creates Invoice Posting from ZIIC
Vendor shipped MVT 411K IC Billing
(Defective) 10
Goods Issue (Confirmation of (Consigned) to 12b ZITG
13
Outbound Virtual Service, Stock transfer from HP Owned IC Credit
Vendor owned (Consigned )to Unrestricted Memo
Delivery Goods Issue Vendor Shipped stock (consigned)
6 (Defective)
7 (Consigned ) 10b
17b
8 Are Parts
Returnable?
MVT 311K 14
No Acct Doc
No Yes
DC (US21)
PGR Follow on Sale to Vendor Process
Virtual GR Return
Defective – HP
Conf of service Delivery Sale to
Owned Virtual PGI
(Logical scrap) ASN Vendor Virtual Vendor
(Unrestricted) MVT 653 (Unrestricted
14a 14b 16 (defective) sales Delivery Billing doc
Good & Defective
order 19
20
21
18
16a
14c
EDI 856 EDI 856
ED 856
16b EDI 945l if needed
VMI Vendor
(SMS 12US)
E2E-535b: Vendor Managed Inventory – Out of warranty No return PSOI (DC) DRAF
Pre -requisite
T
Front End System
Address PRS.
SABRIX
Check Credit Check
- PGS (Fraud & CC
Doctor -ROHS
check)
Check
Consumption
9
Partner S/4 Activities

Did ASP RAR
No utilize Yes On Hold MVT Revenue Invoice
Failed Order 261 Recognitio Entry Settle Cost
Vendor
ZRAX Passed
Material ? Valida n AP 11b
ZRAY Billing 12d
1 order tions Order (RRB)
12c
Z1 Service 5
Notification
(Forced Including Partner
Consumption
1 location – Quotation
Trade
9 consumption
FGV?) (service order) Billing
Service 2 from HP Invoice
Order Create owned 12
Sales office 3 (Unrestricted)

11
(US11)
Returns
MVT 411K
Defective
15 Customer Self Billing Job
Transfer
Posting from
pays partner creates Invoice Vendor shipped
outwith 10 (Consigned) to IC Billing
SAP ZRLR HP Owned 12b
24 Return Unrestricted
Delivery (consigned)
(Defective) Late Return 10b
Goods Issue (Confirmation of
13 Window
Virtual Service, Stock transfer from
Outbound Expiry.
Vendor owned (Consigned )to
Delivery Goods Issue Vendor Shipped stock
15
No Follow In Time
6 7 (Consigned ) Yes Cancel original return window
8 Are Parts Return Delivery process
Returnable? 16
MVT 311K 14
No Acct Doc
No Yes
DC (US21)
Virtual GR Return 16b
Delivery EDI856c
Conf of service
(Logical scrap) ASN 16b EDI945
14a 14b L
14c
EDI 856
ED 856
VMI Vendor
(SMS 12US)
N/A
DRAF
T
Soln
Scope
End State E2E-530 Warranty Data Management & Warranty Entitlement
203 Confidential
E2E-530: Warranty Data Management & Warranty Entitlement DRAF
Highlights: (TBR) T
 Process covering Warranty Data updates at the time of forward shipment of FGs
GCW WWCAM GN followed by steps reflecting the Entitlement check
ISAC Olympia GN  Also, considersOS
mass upload of equipment updates for products that were sold
ITRI048 S ITRI055
ITRI0480 ITRI0487 ITRI0482 outside of S4
1 ITRI0486 3 ITRI048
3
Warranty Data Management Whole Unit S/4 Activities Warranty Entitlement

Exchange (WUE)
E2E-001 / Update Equipment Standard PoP – Proof of Purchase, Determine warranty

E2E-
INT-001 Details Exchange BoD – Born on Date, with request dates
502* SNR – Serial Number Repository
1 2 5a 11
Create missing
Equipment / Advanced No
E2E-
Transfer Warranty Exchange Dates
501* Yes Equipment
Details 5b Avlb. in
6 Exists?
request?
E2E-511 9
Mass Equipment Ship From 8
update 5c Yes
DC / Sales flat file upload No Redetermine
Office 3 warranty with
equipment dates &
Create Equipment Mass WUE request dates
master if missing / Upload file 10
Update Event Dates/ 5d
Char & Warranty Equipment Get warranty details
Yes
4 Exists? from Equipment
12 13
No
EQ Audit Logs/ Update Event Weak

Emails Log Table Entitlement
7a 7 14
Update Date & WUE

Standard
Step 3 & 5d: Flat file with data from external systems WWCAMS
Custom
which are not connected to front end systems. ITRI0484/
Step 2, 3, 4, 5d: Corresponds to RICEFW ITRE0815 ITRI0485
HP on HP
DRAF
T
Soln
Scope
Interim INT-002t HP on HP Interim (EMEA)
Interim INT-013 HP on HP defective flow from CRW to Flex
Interim INT-014 HP on HP Move good stock from Flex to Beringe
206 Confidential
INT-002t : HP on HP Interim (EMEA)
(Trade Vendor)
Flex Manual Process DRAF Standard
T
Custom
Accounting
Entries
iGSO ITR
DC Plant Goods
Manual
PO (FOC) Receipt
Trade PR
26
27 EDI 861
28 GTS
Legacy
DC Plant
Manual communication for GR S/4 Activities Manual Fixed
Asset Keying
IC PO 25
ITR DC 1 IC PO Inbound Goods
Manual IC PR Invoice
(CH21) (ZCIC) Delivery Receipt
Receipt
1
HU DC 2 21 22
20b
MVT 101: Cr. 2090010 IC AP
Dr 1342000 Inventory (FG) Dr. 2090001 IC AP GR IR
Cr 2090001 IC AP GR IR Clrg clearing
Physical Goods Flow
Dr. 5090002 IC LOM Grp Val
IC PO
Inbound Goods Outbound Goods IC Billing for
Product SC IC SO IC PR IC PO Invoice
Delivery Receipt Delivery Issue IC SO
DC 2 3 4 5
17 18 19 20
Receipt
20a
(CH21) 16b
MVT 101: MVT 601: Dr. 1190010 IC AR Dr. 2090001 ^ IC GR/IR
DE Port 5a
6a Dr. 1345008 In Transit Inv Cr. 1345008 In Transit Inv Cr. 4090001 IC Sales Rev Cr. 2090010 IC AP
Cr. 2090001 IC GR IR Dr. 5090001 IC COGS Dr. 4590002 IC Funding Disc Dr./Cr. 5023003 PPV
S4/
LH
Goods ODM Invoice

Factory Supply Inbound Goods Outbound IC Billing for
IC SO Trade PR Trade PO Receipt (3way
Chain Delivery Receipt Delivery Issue SO
6 7 8 14 match)
(US31) 12 13 15 16a
24
MVT 101: MVT 601: Dr. 1190010 IC AR DC
EDI 850 /Manual Dr. 1345008 Stock in Transit Dr. 5090001 IC Dr. 2000008 Gr/IR
Cr. 4090001 IC Sales Rev Cr. 2090010 AP ODM Vendor
Cr. 2000008 GR/IR Trade COGS
9a ARBCIG_ORDE 11b Dr./Cr. 5023003 PPV Cr. 1345008 Stock in
Dr. 4590002 IC Funding Disc Dr./Cr. 5023003 PPV
RS EDI 855 / Dr. 4590001 IC Trade Disc
EDI 860 /Manual Manual Transit CR. 4090002 I/C LOM – Grp
9b ARBCIG_ORDE 9c EDI 856/ Val
ARBCIG_ORDR
EDI 865 / 10a 13a EDI 856 EDI 861 / GR
RS SP ASN 13b
Manual CXML (only for
9d EDI 855 CXML
ARBCIG_ORDR GW Mpa)
SP (Optional) EDI 810 / EDI 824
GT ARBCIG_INVOI
Vendor/ODM SO Delivery ASN Carrier ODM / Vendor
Nexus C
9 10 11a 11c Invoice
Trax
23
INT-013: HP on HP defective flow from CRW to Flex Highlights:
 Subcontracting FOC Order to trigger shipment signal to DHL
DRAF
Planning GTS


Manual write off inventory T
Team  Asset ownership transferred from CS to HP IT and tracked in
ServiceNow-StockRoom
Order
On Hold
Passed Failed
Flex HU
Manual
Subcon PO Outbound Post Goods Issue Manual write off
Subcon PR
(ZRFC) Delivery (SPTV stock) from SPTV stock
(ZRFC) 5 6
2 (ZRLB) 4
1
4b EDI 824 MVT 551 O Special Stock Type

4a
(same as in iGSO)
EDI 940
10NL DC
CH21 NL 4e EDI 856
LSP
3(a)
Physical Goods Flow
Standard
Custom
Accounting
Entries
INT-014: HP on HP Move good stock from Flex to Beringe Highlights:
DRAF
 ZFOC order will have the free flag checked on the po line
 GR against PO – CCK Z0AB T
Planning team  Account to be confirmed by FI
1
DHL
6a
Beringe
EDI 861 S/4 Activities
DC CH21 3b
Copy of EDI
850/860
Manual Goods
ZFOC PO Receipt
3 6
MVT 101
Finished Goods
3a Dr. 1342000 Stock in Transit
Cr. 2000008 GR/IR Trade
PO pdf Dr./Cr. 5023003 PPV
Parts
Dr. 1342000 Stock in Transit
Cr. 2000008 GR/IR Trade
Dr./Cr. 5023003 PPV
Vendor
Physical Goods Flow Flex

4
Standard
Custom
Accounting
Entries
CRT
DRAF
T
End State E2E-026K CRT Customer Returns (> 30 days) – Replacement Unit Order - Physical Returns
End State E2E-026A Customer Returns – No Physical Return
211 Confidential
E2E-026k: CRT Customer Returns (> 30 days) – Replacement Unit Order - Physical Returns DRAF
Tower Handover
Complete
Returns Physical Goods
Flow
Highlights
 Leverage from E2E-026g
 Process will used by CRT team to process FOC
T
Create RMA with replacements to customers
RMA No
PeC WW reference to original  Process fully on Supp[y chain systems
Approved? Reject RMA LSP
(eClaims) invoice
2 OSS EDI 856
1
Carrier
S/4 Activities Order info
Customer Replacement No Invoice

E2E-026a
Order? EDI 856 entry AP
Sales Office 3 (for CDO) copy 10b
(US11, CA11, Create RMA
AR11, PE11, Yes (Ord Type: ZRE Cr. 5200002 Warranty Replacement
Cr. 5090002 IC LOM
CO11, CL11, w.r.t. Dr. 2090010 IC AP
Cr. 5090002 IC LOM – Grp Val
IL11, CH12, original invoice)
Replacement IC PO 7
JP11)
(PO Type: ZRPO) Item category:
4a ZRN4
Account Assignment Category: new (copy of “4”) Return OBD

EWM IBD EWM GR
Cost Center / GL: To be manually populated
at Return Center
9a 9b
Post Goods
Receipt
IC CR to Sales Office
w.r.t orig. IC Invoice
LH /
DC 8
9d 10a S4
(US21, CH21, Replacement Order
SG21) (Ord Type: ZNCW) EWM Cr. 1190010 IC AR Sales Office
Dr. 1342000 Inventory Dr. 4090001 IC Sales Rev
4c Customer Order Putaway Cr. 5090001 IC COGS Cr. 4590002 IC Funding Disc
fulfillment (Step 2) 9c Dr. 4590001 IC Trade Disc
(E2E-019a, E2E-020a) DR. 4090002 I/C LOM – Grp
Distr Channel: IC Val
5 For DC or Dropship, the Implied IC AP postings
KDD for Sold-to: Sales Office Customer sold-to
Ship-to: Real customer ship-to on Sales Office will post to Warranty
Replacement Replacement (5200002) & LOM (5090002)
Order Reason: J72 Warranty Replacement
Unit SO Type
IC AR account posting:
IC AP posting
Cr. 1190010 IC AR Sales Office Cr. 5200002 Warranty Replacement -
Dr. 4090001 ICSalofgoodsforresal Danny to confirm
Cr. 5090002 IC LOM
Dr. 2090010 IC AP Only in case of
Carrier
Cr. 4590002 IC Funding Disc Cr. 5090002 IC LOM – Grp Val
Tightly Coupled
DR. 4090002 I/C LOM – Grp Val
locations
6
Forward Physical Goods Flow Manual Process Standard
Custom
Relevant for Nov 2020 Release Accounting Entries

SIT1 SIT2 SIT3 UAT
DRAF
E2E-026a : Customer Returns – No Physical Return Highlights:
 Applicable to Customer Credit without physical returns
T
 Any physical handling of HP products at customer/partner will be handled
Create RMA with RMA outside the ERP
PeC WW reference to original Approve No  Also applicable for CRT returns from Customer (Retailer) to give credit
Reject RMA
(eClaims) invoice d? without physical returns, meaning no tracking of this inventory in the ERP
1 2  Subsequent charge back from Supply Chain to CS should be handled
independent to this process as a month end activity
Yes
S/4 Activities
RMA Request
Customer (Manual/CSR)
No
Create RMA with RAR

Physical Customer
Sales Office reference to original
Credit Memo
(Revenue
Physical Goods Flow
Return?
(US11) invoice Recognition)
3
4 (AR) 5
6
Cr.1100008 AR Customer
Dr. 4503001 Prod Rtn Rev
Dr. 253xxxx Sales Tax
Payable
Cr. 4503002 Prod Rtn Disc
LH
Note : For July release go live, check below in the note
the accounting details for cost and inventory
RC(USXX)
DC(US21)
Standard
Carrier /
Return Center Custom
Accounting
Entries
** All Services will be added to the product received from CM

DOA Teardown
DRAF
T
End State E2E-027 Product Supply Chain DOA to ITR Repair Partner Teardown (within same sales office)
215 Confidential
E2E-027: Product Supply Chain DOA to ITR Repair Partner Teardown (within same sales office) DRAF
Customer Highlights: T
Physical Goods Flow
• Product supply chain E2E-026J to receive customer

PeC WW / Create RMA with
IRL reference to original
RMA No
LSP ASN LSP PGR
DOA
Approved? Reject RMA
(eClaims)
invoice
2 5b 6 • ITR supply chain E2E-507 for STO process
1
Carrier Manual
Demo returns to SLOC 1040
CS DOA Returns to SLOC
EDI850 Manual xxxx
Goods Receipt (Manual) for Tightly Coupled IM
Product EWM Goods

EWM GR
Supply Create RMA with Return OB Dlvry
OBD
7a
7b Receipt Customer Credit
Memo (AR)
LH
Chain Sales RMA Request reference to original 7d
Office (Manual/CSR) invoice
at CDO/Sales Off Russia specific KDDs 8 / S4
5a Dedicated EWM 1) ML KDD to update Cr.1100008 AR Customer
Virtual 3
Putaway Pedimento
Dr. 4503001 Prod Rtn Rev
SLOC 2) RTR KDD to adjust LOM
Plant 7c MVT 653 / 653 E(for
Dr. 253xxxx Sales Tax
Payable
Russia) Cr. 4503002 Prod Rtn Disc
Product Dr. 1342000 FG Inventory
Supply Cr. 5000007 Return COGS
chain
11b Manual Outbound
Goods Issue
(LSP) Delivery
12 Dedicated
(Issue loc.) 11 SLOC GT
11c EDI 856
MVT 641: Nexus
Cr. 1312001 Stock (Components –
Physical Goods Flow
Sending plant)
Cr. 1342000 Stock (FG - Sending Plant) Trax
Dr. 1312001 Stock (Components –
Receiving plant)
Carrier Dr. 1342000 Stock (FG - Receiving
Plant)
S/4 Activities on Product Supply Chain
EDI 861
10c
ITR 10a EDI 850/860
Partner EDI 856/ASN
10b
(Receiving
Location) Manual ST Inbound Goods Create Virtual
STO Gratis sale delivery
PR Delivery Receipt
10 12 13 to Vendor & PGI
9
ITR Sales
14 15
S/4 Activities on ITR Supply Chain
Office
Goods Receipt (Manual) for Tightly Coupled IM
Relevant for Nov 2020 Release

CTM Billing
DRAF
T
End State E2E-537 CTM billing Onsite/ Depot with or without part
218 Confidential
E2E-537 CTM billing Onsite/ Depot with or without part DRAF
Customer Highlights:
T
EDL
HP PMO  HP PMO compute the consumption (Labor, parts etc..) which needs to be billed
server
 Consumptions are calculated by RPA execute the template .
HP PMO server  New order and billing type created for this flow.
ODW/EDL for Invoice
creation
RPA Bots
S/4 Activities
RAR
(Revenue
Recognition)
Sales Office
(US11/US1
3, LATAM) Billing order(Parts Billing document
should not be creation/consolidation
consumed) (No Customer Invoice
1 generation )
2
LH/
S4
Standard
Custom
T&M process in S4
Material & Inventory Sync
• SAP triggers material master file (EDI 832)
E2E-538: Material Master to Partner T
S/4 Activities
S4
SAP
1
1 EDI 832
Partner
Partner 2
• Partner triggers EDI 846
E2E-539: Partner Inventory Sync report • Data will be loaded in a table in S4 T
• Inventory Reconciliation report (batch) will compare
the 3pl inventory count with the s/4 inventory count
• EMAIL sent to HP & Partner to work differences
S/4 Activities
S4
SAP
2
1a EDI 846
Partner
Partner 1
Standard
Custom
AMS localization
Brazil
DRAF
T
Brazil Standard Exchange PSOI from Brazil Sales Office 2 leg service out of entitlement
End State E2E-502d
(removed from scope)
Brazil Advance Exchange Partial SOI from Sales Office under entitlement (In Time
End State E2E-520m
return)
End State E2E-520n Brazil Advance Exchange Partial SOI from Sales Office under entitlement (No return)
End State E2E-530d Brazil ZFD2 Gratis Order Partial SOI from Sales Office
End State E2E-517b Brazil Onsite wo Parts (PSOI) under Entitlement
End State E2E-517c Brazil Onsite wo Parts (PSOI) out of Entitlement
End State E2E-503e Brazil Depot Repair Whole Unit (Sales Office) 2 Leg Service In Warranty
224 Confidential
E2E-520m: Brazil Service Event - Advance Exchange Partial SOI from Sales Office under entitlement (In Time return) DRAF
KCI to Customer
Highlights:
•

Customer order 2 parts that are both returnable
Consumption on 1 part
T
-1st GTS
Front End System
Address PRS.
SABRIX
Check OSS  Customer returns Defective + Unused material before In time window expiry
Doctor -ROHS
Check
 Confirmation of service triggering 501K up adjust, then 502K down adjust
Passed RAR
(Revenue
Order
Recognition)
Valida Serv Ord conf 502K mvt NMCA charges from sales order
tions No Acct Doc posted to Cost segment within the
service order
Notification 5 9
order Consumption Settle Cost
2 3 ATP check 21
Failed
4
SO Acknowledgment On Hold Service Order Follow Non-

Create/Release Return Process
8 No
PGR LSH/4
Sales Office Has Defective – Confirmation of Service, Trigger down
Return Delivery Yes Stock received into Vendor owned adjust from Scrap
(BR12) (Defective ZBR2 customer
Defective. (DF01K) (SC99K)/defective
& Unused ZBR3 returned In
13 time Unused - Confirmation of Service, Stock (DF01K) 502K on
Outbound Goods Issue (Confirmation of Self Billing Job window? transfer from Vendor shipped stock SAP
Delivery Service, Stock transfer from EDI 856 (Consigned) to Vendor owned 16
creates Invoice 14
6 Vendor owned (Consigned )to 10b (Consigned) (FG02K > FG01K)
13a Yes
Vendor Shipped stock 15a
EDI 856 15 Defective – 501K
(Consigned ) No Acct Doc
Self
7 15b EDI 945L if needed Unused – 311K
billing No Acct Doc
6b EDI 824 MVT 311K Count
No Acct Doc ry?
10
No
6a 6d EDI 947 if needed

EDI940
6e EDI 856 Await for pre- Perform
billing doc service/Fram
from Vendor ework PO 6f EDI 856
POD/POC updates
OSS Vendor
InforNexus/Trax
Physical Goods Flow

E2E-520n: Brazil Service Event - Advance Exchange Partial SOI from Sales Office under entitlement (No return) DRAF
T
-1st GTS
Address PRS. Check OSS  Consumption on 1 part
Front End System Doctor SABRIX -ROHS  Manually perform intime return prior to window expiry (*Days TBD)
Check  If customer only orders 1 part then Unused flow can be ignored.
ATP check
S/4 Activities
Customer
Passed Serv Ord

conf (parts & RAR
ZRAX Order services) NMCA charges from sales order (Revenue
order Valida 9 posted to Cost segment within the Recognition)
service order
Z1 Service
ZPLB tions
Notification item 5
2 3 Defective part only
ATP check Failed
4
Has return
On Hold material been No Follow In Time
open greater than
return window
60 days ? (manual
process
report check). Trigger down adjust
Service Order 15 from NRD1/NRG1
Create/Release
Consumption Settle Cost
8 24 (consigned)- location
(502K) LSH/4
Sales Office 502K Yes 19
(BR12) No Acct Doc
Goods Issue (Confirmation
of Service, Stock transfer
Outbound
from Vendor owned
Delivery (Consigned )to Vendor System triggers virtual
6 Shipped stock (Consigned ) Manual add new return line in Delivery & PGR into
7 Cancel intime return sales order against storage NRD1/NRG1
Reject original delivery (99 location NRD1 / NRG1 with
MVT 311K block applied) to trigger ZLRC virtual receiving point
(consigned)- location
6b EDI824 No Acct Doc Return Delivery output (item cat ZBR5 (Def) / ZBR6 (501K Def) / (311K Unused
(Defective 16 Unused) FG02K > NRG1K)
6c EDI945l if needed ZBR2 & Unused 17
ZBR3 item cat 18
14
16b EDI 856C
6e EDI856 Self Partner cancels
EDI 856 14a
6d EDI947 if billing EDI 945L “CHP” rejection code which applies RFR 66 on sales order line) open ASN and
16d
Count delete line
6a needed ry? 16c
EDI940 10
Yes
No
Perform
Self Billing Job Await for pre- service PO POD/POC
creates Invoice billing doc from 6f EDI 856
updates
10b Vendor
OSS Vendor OSS Vendor accept Defective &

InforNexus put Unused back into Inventory.
No Customer billing/credit
Physical Goods Flow Trax 23
E2E-530d: Brazil Gratis Order Partial SOI from Sales Office DRAF
 T
ZFD2 Gratis Order created directly in SAP and supplied by OSS Vendor
-1st GTS  Visibility of stock at OSS Vendor location
Address PRS.
SABRIX
Check OSS
Doctor -ROHS
Check
Order Passed
Valida
ZFD2 Gratis tions
Order 3
1 ATP check Failed
2
On Hold
SO Acknowledgment
Sales Office
Goods Issue (Confirmation of

New Item Category
Service, Stock transfer from Down adjust directly on required, picked up
Outbound Vendor owned (Consigned )to SAP from (SC99K)
Vendor scrap stock (Consigned )
automatically not done
Delivery Mvt type 502K
Mvt type 311K
manually. Naresh
4 6
5
No Cost Settlement done
4b EDI 824 MVT 311K as Cost will be settled from
No Material Doc Perform PO from Partner
Await for pre- service PO
EDI 945L billing doc from (SMS/Flex) – Confirmed
4c if needed with Beth conditional on
Vendor
S4 reporting (ZFD2 Gratis
EDI 947 Order Type )
4d if needed
4a
mvt 502K)
EDI940 5a EDI 856
4f EDI 856
OSS Vendor
Trax
Physical Goods Flow InforNex
us
E2E-517b: Brazil Onsite wo Parts (PSOI) under Entitlement DRAF
 Driven by Service Event for the Onsite Repair by HP T
 Service Order Confirmation notifies service completion at Customer location
 Could also include Remote / Telephonic support process
Front end OSS
system
Customer
S/4 Activities
Pricing condition tables from

Service Order will be used for Labor
Costs
Settlement will happen through the
Sales Office Safari process (Global Design)
(BR12)
Service Order Service Order

Z3 Service Settle Cost
(ZM03) confirmation
Notification 4
Create/Release (Services)
1
2 3
Labor costs tied to Front LH/

End Systems event S4
Standard
Custom
E2E-517c: Brazil Onsite wo Parts (PSOI) out of Entitlement DRAF
KCI to Customer
Highlights:
T
 Driven by Service Event for the Onsite Repair by HP
Front end Synchro OSS  Service Order Confirmation notifies service completion at Customer location
system Integration
Customer
S/4 Activities
New billing order
type to be setup
Services Nota
for NFSe
Fiscal Creation
Quote generation
7b
1
Sales Office
(BR12)
ZM03 Service Service Order ZBRY RAR

Z3 Service Billing Customer Invoice
Order confirmation (Revenue
Notification Order 8 Recognition)
Create/Release (Services)
2 7
4 5
Settle
Cost
LH/
5a
Block release of
S4
billing document
to accounting till
input from
Synchro is
received
6
Standard
Custom
E2E-503e: Brazil Service Event – Depot Repair Whole Unit (Sales Office) 2 Leg Service In Warranty DRAF
1st GTS VCP -
KCI to Customer T Highlights: (Discus
Front End
Address
Doctor
PRS.
SABR
Check
ROHS
Customer
Credit OSS  Customer prod
- PPS
IX
Check
Check  Repair Status(e
 Any additional
PO (thro interf
S/4 Activities Repair Vendor
Customer • Nota Fiscal for m
Passed
Order
Valid Repair SMS/Flex and re
ations
4
Return Delivery
5 7f
Technical
complete
Complete
14
captured in S4
SO Acknowledgment ZRPR Repair Failed • There’s no legal
Order 7c
7e No repair 3 On Hold
7G PGR
for GI/GR that ha
(Customer Sales Initiate
7b Order Stock Repair
5e EDI 856 Order
New Item RP01) 9
Category 13b Vendor complete trigger 13c 6
based on Vendor accept date
& repair time + intransit time
Service Service
Notification 5c Order
complete trigger
for collection Goods
Outbound Issue
(Customer
Goods Receipt into 16
Transfer Posting
Sales Office Trade (Customer Sales including Receipt
(BR12) Subcon Order stock to Consumption of 15
EDI 824 16b MVT 601:
12 Failure code 14 15b
Entitlement status
EDI 945L
Trade OTC Code 16c
ADP coverage EDI 824 if needed
11a Subcon PO CID
16a
Settle
11 Complaint details 5a
PO Nos sent to SN HTS code / ECCN / COO Cost
Customs value 14a EDI 940
Services EDI 947
Vendor completes repair and send up EDI 895 needed 16d
NF SAP if needed
Repair details and closure details – Initial Vendor completes repair and send up
diagnostic code, Repair primary code, Repair details and closure details – Failure Creation by Custom
Secondary code, Repair comments, Repair codes, Diagnostic code, Parts consumed, Vendor table
class code, Tech ID serial number, repair qty, part type 15c EDI 856 16e
8 ASN
13a EDI 856
16f
Yes Vendor
7a accepts
repair
7d 7
5b
us Standard
EDI 895
Carrier
Physical Goods Flow
Physical Goods Flow
E2E-503e: Brazil Service Event – Depot Repair Whole Unit (Sales Office) 2 Leg Service In Warranty DRAFHighlights: (Discus


Customer prod
Repair Status(
(Option 2) 1st GTS VCP -
KCI to Customer T  Any additiona
(thro interface
Address
Doctor
PRS. Check Customer
OSS
Vendor
Front End SABR ROHS Credit
- PPS
IX
Check
Check • Nota Fiscal for m
SMS/Flex and re
captured in S4
S/4 Activities • There’s no legal
Customer GI/GR that happ
Passed Update SO to enable
Order
Valid
delivery creation Repair Nota Fiscal If re
ations Return Delivery Technical Complete
5 7f complete
4 14
SO Acknowledgment ZRPR Repair Failed
Order 7c
7G PGR
for OOW (Customer Sales Initiate
1 7b Order Stock Repair
New Item 5e EDI 856 Order
RP01) 9
Update Req delivery date Category 8
13b Vendor complete trigger 13c 6
based on Vendor accept date ZBR8
& repair time + intransit time
Service Service
Notification 5c Order
complete trigger Goods
for collection Issue
Outbound (Customer
Goods Receipt into Await for pre- 16 Stock) No
Customer Sales billing doc Zero billing
Transfer Posting Order Stock from Vendor 17
Sales Office Trade (Customer Sales including (manual)
(BR12) Subcon Order stock to Consumption of 18 EDI 824 16b
12 Failure code 15
Entitlement status
EDI 945L
Trade OTC Code 16c
11a Subcon PO CID Framework PO 16a
11 Complaint details 5a to pay Vendor
Customs value 19 EDI 940
EDI 945l if Services
EDI 141 5d
Vendor completes repair and send up EDI 141 needed NF EDI 947
16d
Repair details and closure details – Initial Vendor completes repair and send up Creation SAP if needed
diagnostic code, Repair primary code, Repair details and closure details – Failure 1c Custom
Secondary code, Repair comments, Repair codes, Diagnostic code, Parts consumed, table
class code, Tech ID serial number, repair qty, part type EDI 856 16e
8 ASN
13a EDI 856
16f
Yes Vendor
7a accepts
repair
7d 7
5b
us Standard
EDI 895
Carrier
Physical Goods Flow
Physical Goods Flow
APJ localization
DRAF
T
End State E2E-006L APJ ASRC order Only HOI from DC
End State E2E- 511e APJ ITR Samsung OEM Dropship to Korea E2E process with iERP
233 Confidential
E2E-006L: APJ ASRC order Only HOI from DC Highlights:
 Zcon Sales created manually on S4 DRAF
KCI to Customer
-1st



No Customer billing.
No Revenue Recognition.
T
PRS. GTS
Address SABRI Check
OSS  IC transactions between DC and Sales Office entities
Doctor X -ROHS
Check

RAR is out of scope
RAR
Valida (Revenue
(JP11) tions ZSF8 Recognition)
ZCON
3 Customer 9
Gratis Customer
Order Failed billing for SO
ATP check Invoice
1 2 100% Manual monthly JV to
8
discount Invoice move material COGS
On Hold impact from CS PL to
SO Acknowledgment 7 Entry AP
Supplies PL (GTM)
7b
10
E2E-506b ZIVI IC
LH/S4
Billing for
Outbound
SO
Delivery Goods Issue 6
ZRLF 5
4
Goods Issued from Stock

4b EDI
DC (SG21) 824
4c EDI 945L if
needed

4a
EDI 940 4e EDI 856
4f EDI 856
Standard
InforNex
3PL us Custom
Trax
Physical Goods Flow
E2E- 511e: APJ ITR Samsung OEM Dropship to Korea E2E process with iERP  Highlights
DRAF
- Credit
Check



Month end financial reclass to move from Trade to ICT
iERP treated as Trade Vendor with relevant EDI messages
Products can be Shipped to Customer or to destination port

PRS. - 1st GTS
FE
xus OSS 3W
- ROHS
Check
Custome
r
S/4 Activities
Order
ZTRS Trade Customer RAR
Valid Passed
Sales Order* ations EDI 856 Invoice (AR) (Revenue
1 **3 25 Recognition)
ATP Check EDI 856- ASN
2nd Cr Check 26
(SO Plant) Billing
5a 23a 2 Delay
SO Changes
Failed 26b
Sales
On Hold
Office
(KR13)
ITR Plant Virtual Virtual IC PO
13KR Inbound Virtual
IC PR IC PO Goods Outbound Invoice
Delivery
Delivery
Goods Issue
4 5 19
Receipt Receipt
EDI 860 20 21 22 23b LH
9 MVT 601:
PO Acknowledgment MVT 101:
ORDRSP
5a (AB/GW EDI 856
conf)
iETA / POD
5b (API call)
ODM Trade ODM Trade Inbound Goods Outbound Goods IC Billing for ODM Inv Receipt
IC SO
PR PO Delivery Receipt Delivery Issue SO (3way match)
Supply 6 15 16 17 32
7 8 18 23a
Chain
Factory
MVT 101:
(SG31) 14 EDI 856 MVT 601:
8a EDI 850
Month End Reclass
EDI 855

GW
18a
856
procurement
iERP ODM / Vendor
CM / ODM SO Invoice
ODM / 9 11 13(a) 17(b) (GT Nexus, AIP) iETA 27 Custom
Carrier (API call)
Trax
Physical Goods Flow
EMEA localization
DRAF
T
End State E2E-526c EMEA Trade Advance Exchange from DC (HOI)
End State E2E-526d EMEA Trade Advance Exchange from Sales Office (HOI)
End State E2E-526e EMEA Russia Trade Sales
End State E2E-526f EMEA Russia BULK Trade Sales
End State E2E-531b EMEA Blind Receipt & NO Shipback process
237 Confidential
E2E-526c: EMEA Trade Advance Exchange from DC (HOI) Highlights: (Discussed on
 Trade Order HOI, created by Front end interface to S4
DRAF
KCI to Customer


Billing at point of shipment (Minus YRAX discount)
No intime return second billing applied to net previous YRAX discount using T
PRS. ZF05
Front End
SABRIX
Credit Check
1st GTS Check
GTS 2nd
check
OSS  YRAX and ZF05 should equal same value.
 Includes IC transactions between Sales Office & DC entities
S/4 Activities
Customer
Order
RAR
Trade Validatio
Passed (Revenue
Order n Customer Invoice Recognition)
1 2 (YRAX
ATP 16
Check Discount ) (AR) 6 Customer Debit
3 Failed Memo
(ZF05 Price)
On Hold
14b
On Hold
Sales SO Acknowledgment Order
Office Validatio Failed LH /
(FR11) n
9 S4
Invoice
Entry
Passed (AP)
Return Block
Line Removed Invoice 15
8 Entry
(AP)
7b
Outbound Return
Goods IC Billing
Delivery Delivery PGR IC Credit
Issue ZIVI
ZRLF ZRLR 13 14a
5 7a
4 10
MVT: 601
4b Edi 824 Return
4a No MVT: 653
Window
DC (CH21) Edi 940 4c EDI 945L if Expired
(Def)
needed 11
4d EDI 947 if needed Yes
4e EDI 856 12b EDI 856 5b EDI 856
12a RTC Process
EDI 856 12c
EDI 945L if needed
InforNex
Physical Goods Flow (good product) Parts physically us Standard
LSP arrive at LSP
12 Custom
Trax

E2E-526d: EMEA Trade Advance Exchange from Sales Office (HOI) Highlights: (Discussed on
 Trade Order HOI, created by Front end interface to S4
DRAF
KCI to Customer


Billing at point of shipment (Minus YRAX discount)
No intime return second billing applied to net previous YRAX discount. T
Front End
SABRIX
Credit Check
1st GTS Check
GTS 2nd
check
OSS
S/4 Activities
Customer
Order
RAR
Trade Validatio
Passed (Revenue
Order n Customer Invoice Recognition)
1 2 (YRAX
ATP 16
Check Discount ) (AR) 6 Debit Memo
3 Failed
(ZF05 Price)
On Hold 14b
On Hold
Sales SO Acknowledgment Order
Office Validatio Failed LH /
(FR11) n
9 S4
Passed
Return Block
Line Removed
8
Outbound Goods Return

Delivery Issue Delivery Trade Credit
PGR suppressed
4 5 10 13 14
MVT: 601
4b Edi 824 Return
4a No MVT: 653 (Def)
Window
Edi 940 4c EDI 945L if Expired
needed 11
4d EDI 947 if needed Yes
4e EDI 856 12b EDI 856 5b EDI 856
12a RTC Process
EDI 856 12c
EDI 945L if needed
InforNex
Physical Goods Flow (good product) Parts physically us Standard
LSP arrive at LSP
12 Custom
Trax

E2E-526e
- Credit
Check InforNe DRAF
- GTS
LSP
T
PRS. 1st GTS
EMEA Russia Trade Sales FE
SABRIX Check xus
- ROHS
Check
Trade Sales Order

NEW EDI
SEE Burger S/4 Activities
Customer Order* Valid
1 ATP Check ations
Failed
(CHUB) 3
2 Trade
On Hold 6a
OBD PGI RAR
13 14 Billing
16
15
7a EDI861
Russia
Country Inbound Goods IC PO Invoice
IC PR IC PO
HUB 4 5
9 12 11
MVT 101:
LH
Confirmation /S4
IC Billing for
IC SO Outbound Delivery Goods Issue
SO
Physical Goods Flow
6 7 8
ATP Check MVT 601
10
(DC Plant)
DC 2
Beringe 4b EDI 824
4a
(10NL/ 4c EDI 945L if needed
EDI
CH21) 940 4f EDI
4e EDI
856
InforNex Standard
LSP us
Custom
Trax
E2E-526f - Credit
Check InforNe DRAF
EMEA Russia BULK - GTS
LSP
T
PRS. 1st GTS
FE
SABRIX Check xus
-
Trade Sales ROHS
Check
Trade Sales Order

NEW EDI
SEE Burger S/4 Activities
Customer Order* Valid
1 ATP Check ations
Failed
(CHUB) 3
2 Trade
On Hold 9a
OBD PGI RAR
13 14 Billing
16
15
12a EDI861
Russia
Country Inbound Goods IC PO Invoice
IC PR IC PO
HUB 4 5
9 12 11
MVT 101:
LH
Confirmation /S4
IC Billing for
IC SO Outbound Delivery Goods Issue
SO
Physical Goods Flow
6a 7 8
MVT 601
10
DC
Beringe Trade Preq 7b EDI 824
Trade PO 7a
(10NL/ 6b 6c 7c EDI 945L if needed
EDI
CH21) 940 8f EDI
6a 6b EDI 855 6e EDI
EDI 856 EDI 856 940 7e EDI
EDI 850 6c
856
6d EDI 810 6f
EDI
861
InforNex
DHL (as vendor) LSP us
Standard
Custom
Trax
E2E-531b: Blind Receipt & NO Shipback process DRAF
 Material triggered into HP stock location by 3PL/OSS after investigation by HP
 Material can be received into multiple location depending on regional process
T
 No Ship back for EMEA
Customer E2E-501/502/518/519/520
HP triggers ASN
and follows normal No action
receiving process
2
EMEA Flow
No
Goods Receipt without ref into
relevant Storage location if Is Part to be
known shipped back
DC (US11) / (FG01/IW01/OW01/WT01/ to customer?
Sales Office SC01/RT01) 4a
(PE11/CA11) 3
MVT 501
Yes
Can HP No
Resolve
3a
issue?
EDI 947
Material put into

Exception handling
location at 3PL/OSS LSP / 3PL
site and contact HP
1
Physical Goods
Flow
Not Applicable
(removed from scope)
E2E-508a: ASP Claim Submission from Sales Office (Service + parts) HOI DRAF
ASN to Customer Highlights: (Discussed on 05/29/2019)
T
- Address -1st GTS VCP -  ASP claims for service and parts for repairs done for
PRS.
Front End Doctor
SABRIX
Check
ROHS
Customer
Credit OSS customer complaints
- PPS Check Check
 Credit to ASP for defect return and payment for Service for
repairs from Sales Office entity
SO Acknowledgment
ASP S/4 Activities
Repair Sales Order Passed

Quote
Order Validations
0
2 3
ASP
Credit
Sales Office Failed (AR) for
Returns
(PE11, 13
CA11) Service
On Hold
Notification
1
LH/
S4
Labor
Service
Claim
Order
Submission
7
8
Purchase Invoice
Return Purchase Goods
Delivery
PGR Order Receipt
Requisition Receipt
4 6 (ZLBR) (3way match)
9 11
10 12
4a
Settle Cost
10a
EDI 856 5a EDI 856 14
12a 12b EDI 824
EDI 945L EDI 850
6a EDI 856 EDI 810
5b if needed 6a ASN IDoc
LSP
5 Carrier ASP Standard
8
Custom
Physical Goods Flow

E2E-508b: ASP Claim Submission from DC (Parts) HOI DRAF
ASN to Customer Highlights: (Discussed on 05/29/2019) - TBR
T
Front - Address -1st GTS VCP -  ASP claims for parts for repairs done for customer
PRS.
End Doctor
SABRIX
Check
ROHS
Customer
Credit OSS complaints
- PPS Check Check
 Credit to ASP for defect return for repairs from Sales Office
entity
ASP
SO Acknowledgment
S/4 Activities  IC Credit to Sales Office for defective returns back to DC
Repair Passed
Order
Quote Sales
Validations
0 Order
3
2 ASP
Credit
Failed (AR) for IC AP
Sales Office Returns 9b
(US11) 10
Service
Notification On Hold
1
Service Labor Claim

Settle Cost LH
11
Order Submission
7 8
Return
PGR
Delivery
6
4
DC (US21)
IC Credit
9a
4a
EDI 856
5a EDI 856
EDI 945L 6a EDI 856 6a ASN IDoc
5b
if needed
LSP
5 Carrier Standard
8
Custom
Physical Goods Flow

Change Log
Soln Scope Scenario # Scenario Name Note added DRAF
End State E2E-515a Customer Decoupled Return(HOI) sales office T
247 Confidential

Simplify End-To-End Processes Overview (ITR) (20240418)

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ITR – E2E Processes

Sale - Exchange Service Event -

Return Center InforNexus

Good Part Trax

Defective Part return

10a EDI 856

Return PGR (Defective Location MVT

* Reviewed by GTS, Customs & compliance teams

Virtual Virtual Virtual

Sales Office Return IC

Customer S/4 Activities

tions conf Quotation with 100 % warranty

6d EDI 947 if needed

Physical Goods Flow

Customer S/4 Activities

tions conf Quotation with 100 % warranty

EDI940 6e EDI 856 16a

Yes – send data to GTS Expiry.

Customer S/4 Activities

tions conf 100 % warranty

Customer S/4 Activities

tions conf Quotation with 100 % warranty

6c EDI 945L if needed

6d EDI 947 if needed

Customer S/4 Activities

On Hold Create/Release customer

6d EDI 947 if needed

EDI940 6e EDI 856 16a

Physical Goods Flow

IC PR Inbound Goods Outbound Goods IC Billing for

line (ZFUN) OSS Vendor (Defective & PO

Trade Virtual Goods

18a 856C ZSOU output to

1 order Order Billing Order Follow In time Follow Grace

7e EDI856 24a EDI 810

19a EDI 856

19b EDI 945L Settle Cost

OSS Vendor InforNex

Trade PR Trade PO Virtual Goods

InforNex OSS Vendor accept Defective &

Trade PR Trade PO Virtual Goods

InforNex OSS Vendor accept Defective &

Customer S/4 Activities

(CA11, Defective part only stock (Consigned) to

Transfer 15b EDI 945l if needed

6e EDI856 Self Billing Job 502K remove

6e EDI856 Vendor billing (Unused ZRG1)

(CA11, Shipped Delivery PGI Invoice

Physical Goods Flow

Notification order Defective part only Follow In Time

Reject original delivery lines and recreate new Transfer

Physical Goods Flow

Customer S/4 Activities

Customer S/4 Activities

6e EDI856 Vendor shipped billing 17a (Unused ZRG1)

Physical Goods Flow

Notification ZPLB Defective part only 261 Follow In Time

Physical Goods Flow

OSS Vendor InforNex