Difference between E-

Commerce and E-
Business
Department of Management

BIRLA INSTITUTE OF TECHNOLOGY, MESRA

 ● Apurva Sakchi (MBA/10008/23)
● Kumari Gudiya (MBA/10010/23)
● Shubhadeep (MBA/10025/23)

Presented By -
● Hritik (MBA/10036/23)
● Prachi Singh (MBA/10043/23)
● Swagnik Choudhary (MBA/10045/23)
● Ankita Paul (MBA/10046/23)
● Mayank Kumar (MBA/10060/23)
What is E-Commerce?
● E-Commerce or electronic commerce is the trading of goods and
services over the Internet.

● It like the bustling city-center translated into zeros and ones on the
Internet superhighway.

● E-commerce operates in different types of market segments and can

be conducted over computers, tablets, smartphones and other smart
devices.

● Nearly every imaginable product is available through E-commerce

transactions ranging from books to plane tickets.
Types of E-Commerce
● Business to Customer (B2C) - Business (E-Commerce) companies
selling to the end-consumers directly without distributing through the
intermediaries or middlemen.

● Business to Business (B2B) - B2B transactions include transactions

taking place between two business entities and mostly include large
amounts, greater quantities, and longer lead times.

● Customers to Customers (C2C) - E-commerce platforms provide a

digital marketplace where customers can connect with each other to buy or
sell products from one another.
Types of E-Commerce
● Customer to Business (C2B) - Modern platforms have allowed
consumers to more easily engage with companies and offer their services
related to short-term contracts. Ex: Freelancing.

● Business to Government (B2G) - Some entities specialize as government

contractors providing goods or services to agencies or administrators. Ex:
E-tenders of Governments

● Consumer to Government (C2G) - This refers to the transactions

between consumers and public administration bodies. Consumers mostly
use this system in the form of filing tax returns and making payments or
availing healthcare services.
Pros and Cons of E-Commerce
Pros
● Consumers can easily browse
for specific products.
● Having a digital presence costs
lost than traditional markets.
● Greater earning potential.
● No restrictions to physical
locations.
Cons
● Limited customer service
opportunities due to lack of
face-to-face interactions.
● Products can’t be physically
touched or felt without buying
it.
● Loss of revenue or income
when websites go down.
What is E-Business?
● E-Business or Electronic Business refers to the conduct of business activities
using the internet and other electronic means.

● Its purpose is to facilitate and streamline business processes. In addition, it aims

to leverage technology to increase efficiency, expand market reach and enhance
customer experience in the digital age.

● E-Commerce is only a part of E-Business, with E-Business taking care of all

business related activities such as inventory management, order processing,
customer service, making it a diverse set of activities.

● E-Business has a wider scope than E-Commerce where it encompasses an entire

range of business activities electronically beyond transactions.
Types of E-Business
● Direct to Consumer (D2C) - Direct to Consumer is the business model of
selling products directly to the consumer and thereby bypassing any third party
retailers, wholesalers and any other middlemen.
Ex: Amazon’s marketing and distribution is end-user based.

● Third Party Service Provider - Third Party Service Provider is any

unaffiliated person, company or entity that performs services for a company and
are paid for their services but do not have a stake, share or equity in the
company.
Ex: When buying something from Ebay, consumers don’t really buy it from
Ebay but from someone who has listed an item for sale on Ebay. In that way,
Ebay being a third party provider is facilitating the sale between a buyer and the
seller.
Pros and Cons of E-Business
Pros
● Reach to a Global audience.
● 24x7 availability
● Improved customer experience
● Increased efficiency in business
functions
Cons
● Security concerns
● Cost of setting up an E-
Business is high.
● High competition
● Technical difficulties can
disrupt the working of e-
business.
Conclusion
● E-Business and E-commerce can be used interchangeably, however e-
commerce refers to conducting online transactions, while e-business
encompasses all the business services and activities operations utilizing
the web which includes online transactions.

● This we can conclude that e-commerce is a sub-part of e-business and

used simultaneously side-by-side in a business.

● They have their own advantages and disadvantages when compared to

their offline counterparts. Yet their pros outweigh the cons in the current
digital era and thereby opting for both is the ideal choice for any business
to flourish.
THANK YOU ANY
QUESTIONS?