INTEGRATED MANAGEMENT

SYSTEM
 Management systems
• To establish policy & objectives and then to
achieve those objectives
• To be really efficient and effective, the organization can
manage its way of doing things by systemizing it.
• Nothing important is left out.
• Everyone is clear about who is responsible for
doing what, when, how, why and where.
• Management system standards provide the organization
with an international, state-of-the-art model to follow.
Management System Targets
• QMS - The Customer
• EMS - Stakeholders, Regulators
• OHS - Primarily Employees
• ISO 9001 is for quality management.
• Quality refers to all those features of a product (or service) which
are requiredQuality Management System
by the customer.
• Quality management means what the organization does to:
– ensure that its products or services satisfy the customer's quality requirements,
– comply with any regulations applicable to those products or services.
– enhance customer satisfaction, and
– achieve continual improvement of its performance.

Environmental Management System

• ISO 14001 is for environmental management. This means what
the organization does to:
– minimize harmful effects on the environment caused by its activities,
– to conform to applicable regulatory & statutory requirements, and
– to achieve continual improvement of its environmental performance.
 Continual improvement of the quality management system

Customers Customers
(and other Management (and other
interested responsibility interested
parties) parties)

Measurement
Resource
, analysis and
management improvement
Satisfaction

Requirements

Input
Product Output
Key: Product
Value adding realisation
activity information
flow

Source: BS EN ISO 9001:2000

Continual improvement of the EHS management system

or Environment Policy
 Processes, not products
• Both ISO 9001 and ISO 14001 concern the way an organization
goes about its work.
• They are not product standards.
• They are not service standards.
• They are process standards.
• They can be used by product manufacturers and service providers.
• Processes affect final products or services.
• ISO 9001 gives the requirements for what the organization must do
to manage processes affecting quality of its products and services.
• ISO 14001 gives the requirements for what the organization must
do to manage processes affecting the impact of its activities on
the environment
 Benefits of ISO 9001 and ISO 14001
• International,expert consensus on state-of-the-art practices for quality and
environmental management,
• Common language for dealing with customers and suppliers
worldwide,
• Increase efficiency and effectiveness,
• Model for continual improvement,
• Model for satisfying customers and other stakeholders,
• Build quality into products and services from design onwards,
Address environmental concerns of customers and public, and
comply with government regulations,
• Integrate with global economy,
• Sustainable business,
• Unifying base for industry sectors,
• Qualify suppliers for global supply chains,
• Technical support for regulations,
• Transfer of good practice to developing countries,
• Tools for new economic players
 Generic standards
• ISO 9001 and ISO 14001 are generic standards.

• Generic means that the same standards can be applied:

– to any organization, large or small, whatever its product or service,
– in any sector of activity,
– whether it is a business enterprise, a public administration, or department. a government

– no matter what the organization's scope of activity,

– if it wants to establish a quality management system, ISO 9001 gives the
essential features,
– or if it wants to establish an environmental management system, ISO 14001 gives the
essential features.
 ISO does not certify

• ISO does not carry out ISO 9001 or ISO 14001

certification.

• ISO does not issue certificates.

• ISO does not accredit, approve or control the

certification bodies.
 Which Management Systems standards can be
integrated?
– ISO 9001 (Quality Management)

– ISO 14001 (Environmental Management)

– OHSAS 45001 (Occupational Health & Safety)

– ISO/IEC 27001 (Information Security)

– ISO 22000 (Food Safety)

– ISO/IEC 20000 (IT Service Management)

– ISO 50001 (Energy Management System)
There are no national or international standards for
integrated management systems.
Considerations for the Integrated Management Process

• The extent to which integration should occur.

• The political and cultural situation within the company.

• The levels of competence necessary.

• Legal and other regulatory requirements.

• Clear objectives for the integration project.

 Why IMS
• Multiple/ overlapping organizations responsibilities to manage
different management systems.
• Multiple policy statements.
• Multiple management systems documentation (Apex or Systems
Manuals).
• Multiple operational control procedures in varying formats.
• Multiple task of record maintenance under each system.
• Multiple cadres of internal auditors and overlapping audit schedules.
• Multiple and frequent audits by external agencies.
• Overlapping of resources.
 Why IMS
• Inconsistency/ multiple instructions at shop floor levels.

Increased cost due to overlapping efforts/ audits by

of
external agency.
• Multi-focused/multi coordinated efforts
• Multiple internal communications
 Common requirements of IMS
• Policy : Quality/ Environment/ OHS – IMS Policy
• Risk Assessment: FMEA/ Aspect Analysis/ Group Risk
Assessment
• External Requirements: Customer/ Statutory
• Objectives and targets
• Management Responsibility, authority, Resources
• Competence, Training & Awareness
• Internal & External communications
• Control of documents
• Control of production & Service provision/ operational
control
• Contingency plan/ Emergency preparedness & response plan
Common requirements of IMS
• Data Analysis / Monitoring &
Measurement
• Calibration of measuring equipments
• Corrective and preventive action
• Control of records
• Internal Audits
• Management Reviews
 Documentation Structure

Policy, objectives, organization,

IMS MANUAL outline of Management system

I Processes, practices,
PROCESS DOCUMENTS responsibilities,
AND PROCEDURES interfaces
II
Detailed instructions
INSTRUCTIONS on how to carry out
III
specific tasks

SPECS Out side

IV documents

Design IT Support Production Training

 BENEFITS OF IMS
• Unified Policy statement
• Unified/ single management systems manual addressing the requirement
of ISO 9001, ISO 14001 and OHSAS 45001 in addition to organizational
needs.
• Unified/ single operational control procedures to cover all situations
which can result in deviation from the policy statement.
• A unified master list of objectives & targets and management programmes
• An integrated auditing competence (Internal Auditors equipped
with knowledge in competence to perform combine audits i.e. all
management systems at a time)
• Combined certification and audit programme from a single certification
agency.
 INTEGRATED MANAGEMENT
SYSTEM POLICY

xxxx is committed to produce xxxx with continual

improvements in their quality, while conserving resources,
protecting environment, providing safe and healthy working
conditions for its employees and complying with all
the legal requirements