“Empowering people turns Wal-Mart’s culture into

a competitive advantage”

Michael Bergdahl
Human Resource Management
COST (Price)
greater value, either by means of lower
prices or by providing greater benefits
and service that justifies higher prices.

Adaptive Advantage
new approaches to new problems can
continually emerge-

Signal and Time Advantage

right information, extract the relevant signals,
process rapidly and modulate their
organization’s behavior accordingly.

QUALITY
 A company
is a Management My employees are my
community is service, not
peers, not my children.
, not a control.
machine.

Change Motivation
Business is an ecosystem, equals comes
not a battlefield growth, not from
pain.
vision, not
from fear

Technology
offers Work should
empowerment, be fun, not
not mere toil.
automation.
 :
Quality:
degree to which a set of inherent characteristics of an
object fulfils requirements. . (ISO 9001:2015)

Management:
coordinated activities to direct and control an organization. (ISO
9001:2015)

Quality Management:
management with regard to quality . (ISO 9001:2015)

Total Quality management:

TQM is a general philosophy of management that attempts to maximize
the competitiveness of an organization through the continual
improvement of the quality of its products, services, people, processes
and environments. There are many definitions of TQM; interestingly, no
single definition can express the whole picture (Eriksson and Hansson,
2003).
 “ TQM and HRM are in pursuit of the same goals-
profitability, productivity, a customer-oriented
company and a motivated workforce” P.Herbig

“To be fully successful and self- sustaining TQM

requires an extensive refashioning of HRM practices”
R.J.Schonberger

“ Successful implementation of various TQM practices

are positively related to HRM functions” T.H.Wagner
Quality Policy HR Policy

Meeting and Exceeding Customer Continued up gradation of skills;

Expectations

Adherence to the Highest Standards and Developing motivational climate

Regulatory Requirements

Improving internal communication;

Total Employee Involvement

The Commitment to Quality and Building productive business culture; and

Continuous Improvement

Establish and Maintain an Effective Fabricating discipline as a part of work life.

Quality Management System

Risk Identification and Mitigation Safe

and Reliable Products and Services
 Traditional HRM Approach Total Quality HRM Approach

Shared responsibility,
Philosophy A fair day’s work for a fair day’s pay. Commitment and
rewards.

Increased quality, productivity,

Business Increased productivity, profitability; customer satisfaction, employee
Objectives quality is secondary; focus on labour. satisfaction and loyalty.

Adequate quality to remain in Total quality management and

Quality business; staff driven approaches to continues improvement at and
Objective quality improvement. across every level.

Open books, share board

Business Limited to information on an as – information on profits,
Information needed basis for job performance. productivity, quality, costs, capital
Major Managers, stockholders, Customers, all employees,
Constituencies customers, employees. stockholders.

Quality and economic education,

Education and On-the-Job Training, feed multiple skill training, problem
Training back on job performance. solving and group process.

Designed and adjusted by

Reward Management designed management – employee committee;
structur and administered. formal, early union involvement.
e

Labour as a variable cost; Formal commitment key

Job Security layoffs common during consideration in all
business downturns decisions
QUALITY AS HRD
AT
• Infosys Limited is an Indian multinational corporation that
provides business consulting, information technology and
outsourcing services. It has its headquarters in Bengaluru,
India. Wikipedia
• Stock price: INFY (NSE) ₹903.00 +3.40 (+0.38%)
• Oct 5, 3:59 PM GMT+5:30 - Disclaimer
• CEO: U. B. Pravin Rao (Aug 2017–)
• Founded: July 7, 1981, Pune, India
• Headquarters: Bengaluru, India
• Revenue: 10.21 billion USD (2017)
Year Revenue Change

2023 (TTM) $18.55 B 3.43%

2022 $17.93 B 14.67%

2021 $15.64 B 18.99%

2020 $13.14 B 3.98%

 How Infosys applies quality to HRD

Scout at the best Ensure Ensure Leadership Train for Ensure Team Spirit
Engineering Analytical and Communication Specific and High achieving
Schools Skills Skills Technolog goals
y
Campus
Recruitment

Walk-in Allocation
Written As Per
Recruitment Interview Induction
Software
Test
Developer

Head Hunting

Offer Special Use employees Ensure constant

Offering Stock Use 360 Degree
Helps to feedback to training shuttle
option after Appraisal
Individuals improve work between
evaluation Objectivity
environment projects
How Infosys applies quality to HRD
Check for Managerial Check for abilities to
Skills, Fairness and handle large projects
ability to meet and complicated
Deadline Logistics
Promotions
Promotion to Module Promotion to Project
Leader Leader

Movement to
Resignation
Technology Stream

Analyze reasons for Resignation Quality Process

Counsel employee on career Plans
HRD Process
Negotiate retention or release
employees
Send reports to employee’s
superior and data bank