COMMUNICATION PROCESS

Prepared by Cornelius Kapel

Objectives
By the end of this lesson the learner will be able to:
1. Define communication process
2. Describe the communication process
3. Identify tips to improve communication process
effectively
Defintion of communication
process
• The communication process refers to a series of
actions or steps taken in order to successfully
communicate.
• The communication process
include:sender/sources,message,encoding,channel,r
eceiver,decoding,noise and context.
Communication process model
Sender
• The person who intends to convey message with
intention of passing information and idea to others
is known as communicator.
• Sender Creates an idea that it is to be send to
another person or group of people.
• Ideas/message. This is subject matter of
communication. This may be opinion, attitude,
feelings, views, orders or suggestion.
Encoding
• Once the sender develops an idea, they translate it
into a form that can be transmitted to someone
else. This means they transform the subject matter
of communication to a certain format such as
words, symbol.
• For example, if you are writing a letter, you'll
translate your idea into words. The message can
also be nonverbal, oral or symbolic.
Channel
• The sender decides how the message will be sent.
• This involves selecting the most suitable medium
for relaying the message.
• Some communication mediums include speaking,
writing, electronic transmission or nonverbal
communication
Receiver
• Receiver is the person who receives the message or
whom the message is meant for.
• This step is done by hearing the message, seeing it,
feeling it or another form of reception.
Decoding

• The person who received the message in form of

symbol from the communicator tries to convert the
same in such way that the message is extracted to
meaningful by complete understanding.
• This simply means interpretation of message by
converting it into a thought.
• communication process is performed effectively
when the sender and receiver have the same
meaning for the transmitted message.
Feedback
• Feedback is process of ensuring that the receiver
has received the message and understood in the
same sense as sender meant it.
Noise
• Anything that blocks, distort message intended to communicate.
• Also know as barrier that affect flow of communication
• Psychological Noise: This type of noise comes from within us, for
example, our preconceived stereotypes, our biases, our beliefs, and
our assumptions.
• Physical Noise: This is any type of noise that distracts us, for
example, loud colleagues talking around you or listening to music.
• Environmental Noise: This type of noise comes from the
environment around us, for example, passing traffic.
• Semantic Noise: This type of noise is created by the sender, for
example, using technical language or verbose language. Semantic
noise usually happens because the sender has failed to target their
message or channel to the needs of the receiver.
Context
• It is the environment in which communication take
place.
• Situation in which communication process occur
Tips for improving the
communication process
• Simplify your message: In order to ensure your message is
properly understood, you should keep your language simple and
to the point.
• Know your audience: It's also important to consider the audience
that will receive your message as well as their needs and interests.
• Be a good listener: As a communicator, it's important to actively
listen to what those around you are saying. This will ensure that
you're sending the right message.
• Ask questions: It's also important to ask good questions to keep
the communication flowing. Make sure your questions are
insightful and engaging.
Cont.
• Take the time to respond: When communicating,
it's important to consider how you might reply to a
person to ensure you know what you want to say.
• Consider your body language: If you're
communicating through a different medium, it's
important to be mindful of your body language.
• Maintain eye contact: It's also important to make
contact with the person or group you're
communicating with. This will show that you're
actively listening to who you're communicating with
Reference
• Woś-Szymanowska, A. (2018). Process
Communication Model – an effective tool
supporting education. Edukacyjna Analiza
Transakcyjna, 7, 15-26. doi:
10.16926/eat.2018.07.01
• Kourkouta, L., & Papathanasiou, I. V. (2018).
Communication in nursing practice. Materia socio-
medica, 26(1), 65.
THANK YOU!