COMMUNICATION

SKILLS
UNDERSTANDING THE BASICS OF
COMMUNICATION
AGENDA
Introduction
Types of Communication Improving
Communication Assisting
Communication Summary
 WHAT IS COMMUNICATION? 3

INTRODUCTION
Communication may be defined as the exchange of information between two
or more people through a medium or a series of mediums aimed at improving
the experience of imparting or receiving information.

There are five types of communication:

1. Verbal Communication
2. Non-Verbal Communication
3. Written Communication
4. Listening
5. Visual Communication
 SIGNIFICANCE OF
COMMUNICATION
Communication allows for greater
transparency and a better consumer
experience. When teaching, talking, or
describing, communication can help get
your points across.
 TYPES OF COMMUNICATION 5

DEFINING THE DIFFERENT TYPES

TYPES

VERBAL NON VERBAL WRITTEN LISTENING VISUAL

Use of gestures or Use of email, Use of active Use of memes,

Use of verbal cues
actions messages, etc listening images, videos
IMPROVING COMMUNICATION 6

UNDERSTANDING CUES

VERBAL COMMUNICATION AGITATION/ FRUSTRATION ANGRY BENEFICIARY

NON VERBAL COMMUNICATION USE OF HANDS/FINGERS FRUSTRATED BENEFICIARY

WRITTEN COMMUNICATION BRASH/ UNKIND TONE TIRED/ WEARY BENEFICIARY

LISTENING ANGER/ RESENTMENT ANGRY BENEFICIARY

ANGRY/FRUSTRATED
VISUAL COMMUNICATION USE OF UNKIND IMAGES
BENEFICIARY
IMPROVING COMMUNICATION 8

CAN YOU UNDERSTAND THEM?

ANGRY FRUSTRATED HAPPY SHOCKED

YOUNG MAN YOUNG MAN YOUNG WOMAN YOUNG WOMAN
 9

HOW DO YOU ENSURE GOOD

COMMUNICATION?
LET THEM KNOW YOU
VERBAL COMMUNICATION KEEP YOUR TONE FORMAL
ARE TALKING
RESPECTFULLY
THEY SHOULDN’T FEEL
NON VERBAL COMMUNICATION SMILE A LOT
THREATENED

USE WORDS SUCH AS PLEASE, THEY SHOULD KNOW YOU’RE

WRITTEN COMMUNICATION
KINDLY, AND THANK YOU REQUESTING, NOT IMPOSING

LISTENING THEY SHOULDN’T FEEL YOU

NOD WHEN YOU’RE LISTENING
HAVE ZONED OUT

VISUAL COMMUNICATION RESPOND POSITIVELY DON’T LET THEM FEEL IGNORED

ASSISTING COMMUNICATION 10

THE FIVE C’S TO REMEMBER

CLEAR CONCISE COMPOSED CURIOUS COMPELLING

Write down your Be compassionate, Always ask questions

Use pointers, not Do not be redundant
pointers before kind, and listen to let them know
paragraphs. with your pointers.
communicating. carefully. you’re listening.
 11

HOW TO -

BE CLEAR BE CONCISE BE COMPOSED BE CURIOUS BE COMPELLING

Using action verbs such Using keywords such as Using descriptive words Asking questions such as Keeping your case short
as decide, identify, identify change for X, rather than “How do you feel about and sweet.
implement, create, and create a project for Y. argumentative ones. this change?”
more.
 12

AREAS OF FOCUS

LANGUAGE AND TONE AGGRESSION AND ACTIONS

• Do not use abusive language or a harsh
tone.
• Do not use big words or technical
words.
• Do use words that the general mass
understands.
• Keep your hands to yourself. No finger
wagging and no raised eyebrows.
• Do not chew on anything while
talking.
• Do not spit or gag or lick your lips while
talking.
 14

ROLE PLAY
THANK YOU FOR READING 14

SUMMARY
Communication is not easy. To communicate with a person, you must
consider various factors and understand various cues. Visual and verbal
cues are some of the best hints to understanding and communicating
with a person.
CREATING A GREAT
RESUME:
BASICS OF RESUME
WRITING
UNDERSTANDING THE BASICS OF
RESUME WRITING
A GOOD RESUME:
DEFINITION
résumé
/ˈrɛzjʊmeɪ/
Noun: résumé; plural noun: résumés

A brief account of a person's education,

qualifications, and previous occupations,
typically sent with a job application; a CV.
 3

How to make a strong impression with your resume -

• Use easy to ready fonts helps to send the

right message

• Maintain a balance space to text ratio

for a neat resume
 3

How to make a strong impression with your resume -

• Keep proportional margins to enhance the

look

• Maintain a balance space to text ratio for a

neat resume
 3

How to make a strong impression with your resume -

• Keep proportional margins to enhance

• Maintain a balance space to text ratio for a the look
neat resume
 11

A good resume :
Breakdown

PERSONAL PROFESSIONAL EDUCATIONAL

INFORMATION INFORMATION QUALIFICATION

Name, address, phone Past work experience, Certifications, degrees, and

number, email address. roles and other relevant information
responsibilities
TIPS TO WRITE A GOOD 3

RESUME
 An objective identifies which position you are seeking. Place an objective on your
resume when you are applying for a specific position.

 Example:
 To apply . . .
 To demonstrate . . .
 To create . . .

 The qualifications section delivers an impact at the top of your resume – it’s your
first impression. The qualification statements should match your skills to the target
job description. List your degree, institution, graduation date & highlight your
Technical skills.

 You want the employers to read the summary and say “we have to meet this person.”
Information in this section must be customized to fit each position you apply for.
Place most important words first since the scanner may be limited in the number of
words it reads. List hard skills not soft skills
TIPS TO WRITE A GOOD 3

RESUME (contd…)
 Use separate headings for Internship and Work experience. List in reverse
chronological order, specifying employer name, city and state, job title, and dates of
employment.

Use action verbs to describe your tasks, hi-lighting your accomplishments and skills
and relating these to individual job requirements. If you have not completed an
internship, you may consider adding a section titled “Career Related Experience”.

 Include Extracurricular activities incl. volunteering experience to showcase your

leadership skills, teamwork, commitment.

 nclude relevant certifications & projects, this adds to the skill set & also provides
evidence of your practical application of knowledge. Eg: Python developer

 Present your resume in a professional manner avoiding excessive use of colors or

graphics (unless you are in creative field).
Sources of resume writing -
 Sources of resume writing -
1) How to add horizontal lines to your resume in Word | 2024 (
standout-cv.com)
2) Resume Margins and Font Size | ZipJob
3) Best Font For Cover Letter - style, size and format (best-job-i
nterview.com)
4) Best Resume Format for 2024 [Pros vs Cons] | Resumeway
5) How To Use Bullet Points In Your Resume [30 Examples] (res
umod.co)
6) Colors on a Resume: What Do Employers Really Think in 202
2? | Easy Resume
THANK YOU FOR READING 14

SUMMARY
Resume writing mirrors effective communication, requiring attention to
visual and verbal cues. This module emphasizes clarity, relevance, and
strategic presentation. By mastering this skill, individuals can effectively
communicate their professional story, capturing employers' attention and
enhancing their job prospects.
 INTERVIEW
PREPARATION
UNDERSTANDING THE BASICS OF INTERVIEW PREPARATION
Preparation is crucial
Preparation is key when it comes to interviews. Having a positive attitude and
confidence can definitely make a difference in how you're perceived by the
interviewer.

 Interview process -

 The interview process typically begins with the student submitting an

application with their resume and other certifications.
 After reviewing the application, the interviewer might request for an in-
person or online interview.
 During the interview, the interviewer will ask questions to understand the
capability of the candidate.
 Once the interview is completed, the interviewers evaluates the student’s
response and provides feedback.
 This feedback helps the candidates to refine their answers and prepare for
future interviews.

The interview process is an important step and should not be taken lightly. Take
the time to prepare and practice to ensure a successful interview experience.
 3

Tips for interview preparation

 Its important for the candidates to research about the company as interviewers like
candidates who are interested in their organization and not just the job.

 Spend sometime reading about the company website, their social media handles and
understand the company’s mission, vision, values, history of the company, who are the
founders, the management & leadership team, what does the company do, who are its
clients…..

 Review the responsibilities & qualifications mentioned in the job description. Compare
them to your own skills & experiences.

 Additionally, the candidate can make a good impression by highlighting the skills like
accomplishments, technical skills etc., required to manage the tasks.

 Candidates can practice the answers / responses in front of a mirror or with their friends
which helps to be more confident and show up confident during the interview.
Tips for interview preparation 3

(contd….)
 Candidates should also focus on non verbal communication – maintaining eye
contact with the interviewer, smiling, and using body language which conveys
confidence.

 Candidates can also ask questions to the interviewer to know more about the
company & the job role. This will help them to figure out if the particular role is a
good fit for them.

 Dress professionally & be well-groomed.

 Carry an updated resume, review it and be prepared to discuss any relevant skills or
experience.
Tips for interview preparation 3

(contd….)
 Be prepared to discuss your career goals, future plans etc.,

 Be honest about your weakness & challenges you might have faced.

 Ask for a clarification if you do not understand the question.

 Greet the interviewer before and during exit.

 Turn your phone on silent.

 Do not bring food or drink to the interview place.

 Don’t bring friends, parents to the interview.

 Be upfront when can you start the work, don’t be confused in front of the interviewer.

 Be on time to the interview. Don’t be late.

THANK YOU FOR READING 14

SUMMARY
"Preparing for interviews is more than memorizing answers; it's about
understanding cues and crafting compelling narratives. This module explores
techniques to convey confidence, authenticity, and expertise. Through mock
interviews and feedback, participants learn to decode questions, showcase
strengths, and leave lasting impressions on prospective employers."
FINANCIAL LITERACY
UNDERSTANDING THE BASICS OF FINANCIAL LITERACY
Importance of 12

Financial Literacy
Financial Literacy is a critical life skill to make informed decisions about
money, budgeting, saving & investing.

Reasons why Financial Literacy is important –

 Helps to build strong foundation for the future.

 Develop responsible habits like spending, saving etc.,
 Promoting Financial independence for self reliance.

Individuals should know the basic understanding of financial concepts to

access & effectively use financial services.

Financial Literacy starts with knowing what one can earn & spend and
understand the difference between needs & wants.
Benefits of being Financially Literate
Benefits of being Financially Literate –
 Financial Control –

Understanding the basics helps individuals to make financial decisions

confidently.
Helps reducing expenses through better regulation of finances

Taking control implies they are not dependent on others.

 Effective Budgeting –

When we are aware of spends, saving, it is easier to make a budget plan

& stick to it.
 Better quality of life –

Being financially literate, one is able to set aside savings for the future
which will help increase the quality of life.
Benefits of being Financially 3

Literate (contd…)

 Achieving future goals –

 Knowing how to budget & saving helps an individual to a clear vision of their
financial goals & achieve it accordingly.

 Security –
 There is a less chance of an individual falling victim to scams and financial
frauds.
 3

Disadvantages of low financial literacy

 Individuals with low financial literacy will need help in –

 Opening Bank Accounts

 Applying for loans
 Understanding the terms & conditions of financial products.
 Being aware of the various government schemes & aids

 Also they will be vulnerable to falling into

 Debt traps
 Making poor investment choices
 Becoming victims of scams & predatory financial practices.
THANK YOU FOR READING 14

SUMMARY
"Financial literacy empowers individuals to make informed decisions about money.
This module educates on budgeting, saving, investing, and debt management.
Participants gain skills to navigate financial systems confidently, plan for the future,
and achieve financial goals. By fostering a deeper understanding of personal finance,
individuals build a foundation for long-term financial well-being."