DXP® In-App Customer Engagement

 Outbound (Notification Service)

 Inbound (Mobile Contact Center)
 Inter-User (Social Collaboration)

Embedded (Low-Code) App Builder (No-Code)

Internal
Internal
 Implementation: Trusted Channel
Building Strong & Safe Connections…
Notification Center
(Text, Image, Animation, Video, CTA)
Secure Outbound Communications (company – customer)
o Rich Push Notifications & In-App Messages
o Push Marketing & Advertising with Direct Click
Contact Center
o Programable Notifications, Messages, and CTA
(Chat, GPT, Email, Audio, Video Call)

Dynamic Inbound Interactions (customer – company)

Unified Messaging
o Instant Messaging, Group Discussion, GPT Chatbot
(IM, GPT, SMS, Email)
o VoIP & Video Call (Group Call, Whiteboard)
o Secure SMS, GSM Call, Email , WhatsApp
Unified Communication
(VoIP, Video, Call & Conference, GSM)
Inter-User Collaborations (user – user)
o Instant Messaging, Discussion Channel
o VoIP, Video Call, Group Call
Live Streaming
o Live Streaming, Social Commerce
Video Marketing, Webinar

Internal
 The benefit by Implementing Telkomsel DXP
It is not just another channel, it's a revolution in engagement…

Why using In-Apps Engagement? What in DXP for Your Application?

In-App engagement provides superior trust and security with deep
and immediate insight. These thing will help you to increase
customer satisfaction with your Apps by delivering personalized and
immersive experiences
Deliver personalized experience
We can give you rich engagement method in your apps (beyond
SMS, Whatsapp, Social Media, etc.) with effective cost. From the
engagement, DXP can deliver data-driven insights with machine
learning capability that give you visibility into user action (taps,
swipes, clicks), popular product/services, peak interaction times, etc.
By implementing DXP, you can streamline communication services,
reduce multiple 3rd platform in your apps, have unified dashboard
for customer interaction and minimize cost for your engagement
processes.

Increase user interaction

(session, hits, etc.)

Secure and trusted channel to engage

Rich Engagement Data-driven insight Streamline integration
with your customer with 3rd party services
Method with ML

Internal
 DXP® In-App Customer Engagement
 Outbound (Notification Service)
 Inbound (Mobile Contact Center)
 Inter-User (Social Collaboration)

Embedded (Low-Code) App Builder (No-Code)

Internal
Internal
 Implementasi: Trusted Channel
Membangun interaksi yang kuat dan aman
Pusat Notifikasi
(Teks, Gambar, Animasi, Video, CTA)
Komunikasi Outbound yang Aman (company – customer)
o Rich Push Notifications & In-App Messages
o Push Marketing & Advertising dengan Direct Click/Link Contact Center
o Notifications, Messages, and CTA yang dapat di Program (Chat, GPT, Email, Panggilan Audio,
Panggilan Video)

Interaksi Inbound yang Dinamis (customer – company)

Unified Messaging
o Instant Messaging, Diskusi dalam Group, GPT Chatbot
(IM, GPT, SMS, Email)
o Panggilan VoIP & Video (Panggilan Group, Whiteboard)
o Secure SMS, Panggilan GSM, Email , WhatsApp
Unified Communication
(VoIP, Video, Call & Conference, GSM)
Kolaborasi Inter-User (user – user)
o Instant Messaging, Channel Diskusi
o Panggilan VoIP, Panggilan Video, Panggilan Group
Live Streaming
o Live Streaming, Social Commerce
Video Marketing, Webinar

Internal
 Manfaat Implementasi Telkomsel DXP
Ini bukan sekadar channel komunikasi, ini revolusi dalam customer engagement...
Mengapa Menggunakan In-Apps Engagement?
In-App engagement memberikan kepercayaan dan keamanan yang
unggul dengan insight yang dalam dan immediate. Hal ini akan
membantu Anda meningkatkan kepuasan pelanggan dengan aplikasi
Anda dengan menyampaikan pengalaman yang personal dan mendalam.
Menyampaikan experience yang personal
Meningkatkan interaksi
pengguna (sesi, klik, dll.)
Saluran yang aman dan terpercaya untuk
berinteraksi dengan pelanggan Anda
Internal
Apa yang DXP Berikan untuk Aplikasi Anda?
Kami dapat memberikan rich engagement method di dalam aplikasi
Anda (di luar SMS, WhatsApp, Media Sosial, dll.) dengan biaya
yang efektif. Dari engagement yang ada, DXP dapat memberikan
insight berbasis data dengan kemampuan machine learning yang
memberikan Anda visibiluty tentang user behavior (taps, swipes,
clicks), produk/jasa populer, waktu interaksi yang paling banyak
digunakan, dll. Dengan menerapkan DXP, Anda dapat
menyederhanakan layanan komunikasi, mengurangi platform pihak
ke-3 yang beragam di dalam aplikasi Anda, memiliki unified
dashbord untuk interaksi pelanggan, dan mengurangi biaya untuk
proses engagement Anda.
Rich Engagement Data-driven insight Streamline integration
with 3rd party services
Method with ML