ServiceNow Cloud Discovery

Implementation Proposal

KANINI
 Table of Contents

 Executive Summary
04
 Kanini overview
 ServiceNow practice overview
 Project Scope
02
 Cloud discovery high-level architecture
 Effort & Timeline
 Deliverables
03Assumption and Out of Scope
 Commercials
07/14/2024 ©2022 Kanini Software Solutions. Confidential 2
 Executive Summary

RWS Group, known commercially as RWS, is a British company that provides intellectual property
04 translation and localization, and develops
translation, filing and search services, technical and commercial
and supports translation productivity and management software.

RWS group is looking for a ServiceNow Partner who can help in implementing Cloud discovery for AWS and
Alibaba using ServiceNow

As02a ServiceNow Premier partner, Kanini Software Solutions India Pvt. Ltd. (“Kanini”) would be happy to
submit the proposal.

03

07/14/2024 ©2022 Kanini Software Solutions. Confidential 3

 Kanini Overview. Digital 2.0 Enabler.
In Business
Since
2003
CUSTOMER CLIENT ON-TIME DELIVERY
SATISFACTION AT REFERENCEABILITY DELIVERY CENTERS
Employees globally

4.4/5 100% 99% 8

1000 and growing

Digital 2.0 Transformation

US Mexico
Headquarters Guadalajara
Singapore Stories Enabled

India (Chennai, Bangalore, Pune, Noida and

Coimbatore)
Center of Excellence
Europe
Ukraine
200+
Partnerships and Certifications.
Flexible Engagement
Models

10/13/22 4
 ServiceNow Practice Overview.

PRACTICE PROJECTS DELIVERY SERVICENOW ENGAGEMENT

FOUNDED DELIVERED EXPERTISE EXPERTS MODELS
3 years with 115 19+ Implementation/ 82k+ hours of project Certified resource pool Fully Managed to
resources and growing App store applications experience Resource Oriented

IT Employee Customer Now

Offerings workflows workflows workflows Platform
Summary
Implementations Integrations Administration Upgrades/Migrations

Advisory – Roadmap, Maturity Assessment and Platform Utilization

Key Focus Areas - IRM, CSM, ITOM, ITAM, ITSM

CERTIFICATIONS Completed

System Application Developer, Main Line Certifications

100 + Administration 25 IRM, CSM, FSM 60 (ITSM, CSM)

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PROJECT SCOPE

Scope of this project is to discover and map AWS cloud Assets using ServiceNow cloud discovery along
with Billing details grouped by customer.

Type of cloud resources to be discovered: EC2 instances, RDS, S3, Lambda, VPCs, Containers

Number of AWS accounts: 70 accounts

AWS Regions: Europe (3), North America (5) and APAC (3)

Number of business services to be mapped: 20

©2023 Kanini Software Solutions. Confidential

Cloud discovery high-level architecture

©2023 Kanini Software Solutions. Confidential

Effort and Timeline
Phase Item Effort (Hours)
Requirements gathering workshop 120
Initiation Requirements documentation and sign-off 24
Requirements Analysis and Design 40
MID Servers Installation 40
CMDB configurations 24
Credentials and cloud Discovery schedule configurations 160
Development AWS
Service mapping configuration (20 business services) 240
API Integration for pricing details 120
Reports and Dashboards 80
Functional testing and bug fixes 100
Testing UAT feedback incorporation 64
Code review 24
Technical documentation 24
Training & Training Material preparation 60
Deployment
Deployment preparation 16
Post production support 40
Project Management 160
Total person hours 1336

©2023 Kanini Software Solutions. Confidential

Deliverables

Stage Key activities Deliverables

Workshop session, requirement gathering,

Initiation documentation & Sign-off, Requirement analysis and Requirements as user stories
high-level design

Development Configurations and customizations Update sets / XML in ServiceNow

Code review, Functional testing and bug fixing, UAT
Testing support Test case document, Bug tracker

Training materials preparation, Virtual classroom Technical documentation, Training material and
Training training to administrators recording

Deploying all functionalities in PROD environment

Deployment including data migration and pointing all integrations Deployment checklist
to PROD environment

Post production Address / resolve any issues or bugs raised after Go-
support Live Issue / bug tracker

©2023 Kanini Software Solutions. Confidential

Assumptions and Out of Scope
Following are the list of Assumption and Out of scope:
o Implementation will be close to OOB process, functionalities and features

o AWS discovery and Integration requires support from AWS admin team

o Billing details from AWS will be retrieved using API provided by AWS admin team

o Customer details should be tagged in AWS resources for us to group the billing details.

o Service Mapping will be configured for 20 critical business services

o ServiceNow MID server (One or many based on region, account and accessibility) will be installed on AWS for
IP based discovery. More details about MID server:
https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/product/mid-server/concept/mid-serve
r-landing.html
o Reports and dashboards will be configured using OOB Reporting module as well as Performance Analytics.
Reports will be created only using the report types supported by ServiceNow.
©2023 Kanini Software Solutions. Confidential
Alibaba Cloud
o For this scope of Implementation, we have excluded Alibaba cloud as ServiceNow doesn’t support
discovering resources from this platform. ServiceNow may add Alibaba cloud in their future releases.

o If Alibaba cloud discovery is a must have feature for RWS, we can extend our support in building a
custom solution on top of ServiceNow cloud discovery. This can be achieved by integrating ServiceNow
with Alibaba cloud using API provided by Alibaba.

o Since this solution is yet to be proven, we would like to take this up as a free PoC once AWS cloud
discovery is completed. Please note that we would need full support from Alibaba admin team during
this PoC.

©2023 Kanini Software Solutions. Confidential

Thank You

KANINI