DIPLOMA IN HOUSKEEPING AND

MAINTENANCE OPERATIONS
By Ritik
Janitorial Services Overview
 Crucial for maintaining cleanliness and functionality of
establishments.
 Internal tasks include routine floor cleaning, window cleaning, and
restroom maintenance.
 External duties include sweeping sidewalks, power washing
exteriors, and managing landscaping.
 Both contribute to overall health, safety, and aesthetic appeal of a
facility.
 Professional janitorial services are essential for smooth operation and
upkeep of any property.

Fig: Janitorial services

Ten issues that janitorial services face and ways to deal
with them
S.no. Challenges Solutions
Labor Shortages • Persistent issue of finding and • Offering competitive wages,
retaining skilled workers. benefits, career advancement
opportunities.

• Implementing training programs for

skill enhancement and job
satisfaction.

High Turnover Rates • Increases training costs. • Recognizing employee

• Reduces service consistency. contributions.
• Providing incentives.
• Regular feedback and support.

Health and Safety Risks • Unsafe working conditions • Proper safety training.
• Use of eco-friendly, less harmful
products.
• Compliance with health and safety
Maintaining Quality Standards
Cost Management
Technological Adaptation
Environmental Regulations
Client Retention
• Diverse site locations.
• Quality issues.
• Maintaining profitability.
• Balancing costs.
• Difficulty keeping up with
advancements.
• Need for continuous training.
• Complying with strict
environmental laws and guidelines
can be difficult.
• Maintaining long-term relationships
with clients amidst competition.
• Implementing standardized
procedures.
• Conducting regular inspections.
• Utilizing quality management
systems.
• Bulk purchasing.
• Cost-effective cleaning
technologies.
• Helps manage expenses.
• Improves efficiency.
• Enhances scheduling and
monitoring.
• Crucial for continuous training.
Investing in Green Cleaning Practices
for Compliance
• Enhances company reputation.
• Stays updated on regulations.
Enhancing Client Satisfaction
• Providing exceptional service.
Supply Chain Disruptions • Supply Chain Interruptions Cause
Cleaning Supply Shortages
Supply Chain Impact Reduction
• Establishing multiple supplier
relationships.
• Maintaining adequate inventory.
• Implementing contingency plans.

Competition • Pressures prices and profit margins. • Quality, reliability

• Unique offerings
• Eco-friendly cleaning

Conclusion: Through the implementation of creative problem-solving

techniques and strategic planning, janitorial services can improve:
 Client satisfaction
 Operational efficiency, and
 Overall success.

Fig: Worker cleaning floor in industry

 Types of work schedules
Creating an efficient work schedule is crucial for the smooth operation of any cleaning service. Work schedules help
in organizing tasks, ensuring that all areas are cleaned thoroughly, and maintaining a high standard of hygiene.
Here, we explore five types of work schedules and their purposes.

Fig: Different types of working schedules

Work Schedules Advantages Disadvantages
Fixed Work Work Schedule Consistency Predictability for Lack of Flexibility
Schedule • Assigns consistent work hours. Employers and Employees • Inability to
• Example: cleaner works 8 AM-4 PM, • Easy management and accommodate
Monday-Friday. planning. unexpected changes or
emergencies.

Rotating Work • Employees work different shifts. Employee Shift Disruptive Personal Life
Schedule • Example: cleaner works mornings, Management • Requires coordination.
evenings. • Ensures diverse shift • Can disrupt personal
experiences. life.
• Covers 24/7 operations.
• Prevents fatigue from
repetitive routines.

Split Shift Workday Breakdown for Cleaners
Schedule • Breaking workday into two parts.
• Starting from 6 AM to 10 AM.
• Taking break.
• Resuming work from 4 PM to 8 PM.
Maximizing Productivity Employee Satisfaction
During Peak Hours Concerns
• Allows handling of • Long breaks may lead
personal matters during to fatigue.
breaks. • Potentially lower
employee satisfaction.
Flexible Work Employee Work Hour Choice Increases Employee Coordination and
Schedule • Employees can choose work Satisfaction Coverage
hours within limits. • Enhances work-life Challenges
• Example: Cleaner can start balance. • Requires trust
anytime between 6 AM and 10 AM. • Attracts a wider and accountability.
applicant pool. • Difficulty in
ensuring coverage.

On-Call Work Emergency Cleaning Services Flexible Workload Employee Burnout

Schedule Overview Management Risks
• Standby cleaners called in as • Ideal for • Lack of stability
needed. unpredictable can lead to
workloads. burnout.
• Management
crucial.
Conclusion:
Implementing work schedules
Enhances efficiency and effectiveness
Each schedule type has benefits and challenges
Correct use leads better coverage, optimized productivity , and
higher employee satisfaction
Purposes of Work Schedules
 Ensuring Coverage: Work schedules ensure all shifts are covered, ensuring no service gaps.
 Optimizing Productivity: Aligning work hours with peak demand times maximizes productivity.
 Employee Satisfaction and Retention: Fair and well-planned schedules contribute to employee
satisfaction and reduce turnover.
 Compliance with Labor Laws: Schedules ensure compliance with labor laws, avoiding legal issues and
maintaining a fair workplace.
 Resource Management: Efficient scheduling optimizes resource use, controlling costs and maintaining
service quality.
Monthly cleaning activities to be carried out in a Food
and Beverage (F&B) outlet kitchen.

Fig: worker cleaning sink

Fig: Deep cleaning of chimney

Fig: sanitizing oven Fig: worker cleaning ceiling of

 Monthly cleaning activities to be carried out in a Food
and Beverage (F&B) outlet kitchen.
 Clean and Descale Kitchen Appliances
 Dishwashers should be cleaned and descaled to remove mineral deposits, food particles, and
detergent residue.
 Deep cleaning of refrigerator units is recommended to prevent bacteria and mold.
 Exhaust hoods and filters should be degreased to prevent fire hazards.
 Ice machines should be sanitized to prevent mold and bacteria growth.
 Ovens and grills should be cleaned and calibrated to ensure accurate cooking temperatures.

Fig: Deep cleaning of

refrigerator
Monthly cleaning activities to be carried out in a Food
and Beverage (F&B) outlet kitchen.
 Floor drains should be cleaned regularly to prevent foul odors and pests.
 Walls and ceilings should be washed regularly to remove grease and grime.
 Fire suppression systems should be checked monthly to prevent grease
buildup.
 Food storage areas should be sanitized regularly to prevent contamination.
 Small kitchen equipment should be disassembled, cleaned, and sanitized.

Fig: Fire suppression system in

kitchen
Duties and Responsibilities of Employers
 Provide a Safe Working Environment: Maintain clean, orderly work areas, control
potential hazards, and ensure proper ventilation.
 Conduct Regular Risk Assessments: Evaluate the severity and likelihood of risks and
implement control measures.
 Implement Safety Measures: Install safety guards, provide PPE, and ensure safety
protocols are followed.
 Provide Training and Supervision: Train employees on safety procedures and equipment
use, and supervise them in emergencies.
 Establish Emergency Procedures: Communicate evacuation plans, emergency contact
information, and regular drills.
.

Fig: Worker creating a

clean welcoming
workplace.
Duties and Responsibilities of Employers

 Ensure Health Monitoring: Regular health checks and medical surveillance are necessary to detect work-related
health issues.
 Report Accidents and Incidents: Report workplace accidents, incidents, or dangerous occurrences to authorities
promptly.
 Maintain Safety Records: Keep detailed records of all safety-related activities.
 Engage Employees in Safety Matters: Involve employees in safety and health discussions to foster a safety culture.
 Appoint Competent Personnel: Manage safety programs and ensure compliance with the WSH Act.
Conclusion

Janitorial Services in Property Maintenance

 Internal janitorial tasks include dusting, vacuuming, mopping, and sanitizing
restrooms and common areas.
 External janitorial services deal with outdoor spaces, including litter removal,
window washing, and maintenance of building exteriors and grounds.
 Both services contribute to the overall upkeep and aesthetic appeal of
properties, fostering a healthy and inviting environment.
 Effective janitorial practices promote cleanliness, safety, and quality of life in
residential and commercial settings.

Fig: commercial cleaning

team
THANK YOU