Seller Rating Framework

Visibility

• Detailed line item level data against each metric to be made available, with visibility of line items where seller has
breached thresholds
• While weekly performance is already visible to sellers, its output projected tier would also be made visible

Penalty Calculation

• Enabling system to capture known exceptions like seller holidays, higher TATs for customised orders
• Including feedback from Seller Lat Long for exemptions on breaches
• Order line item level, real time, penalty calculation and visibility to sellers on VMS
• Penalty to be charged for WPD /DD returns at the time of return Delivery v/s return pickup currently.
• Ensuring Data accuracy for Order Cancellation cases

Incentives and Others

• Accepted seller claims to be automatically updated in DB.

• Penalty calculation to be automatic and commercials can download report for implementing penalty.
• Incentive Implementation and making payment terms more attractive. Platinum: 10 days from 20 days, Gold: 15
days from 25 days
• Cancellation claims to be vetted and closed by BOC directly via ticketing directly to them
Weight Measurement-Observations
• Minimum Weight Charged by FCPL is 10 Kgs.
• 7 out of 9 packing Ajio Business box/poly are less than 10 kgs individually
• For 56% OB CNs, we are using single packet (box or poly)
• For 67% of OB CNs, total volumetric weight is <10 KGs (incl cases with 1 or >1 pkts)
• Diff in actual vol. Wt v/s Billed Wt: 2% difference in Inbound, 18% in Outbound

• Inbound v/s Outbound

• For a set of Inbound in April worth 138 Cr, billed wt is 5141 mt
• For corresponding Outbound in April worth 134 Cr, billed wt is 8291 mt (~60% more
than Inbound Weight)

• Sample Cases
• Identified sample cases where the usage of boxes in Outbound is highly inaccurate.