DTDC EXPRESS LIMITED

CORPORATE PROFILE
 DTDC
Presentation
Chief of Staff –
ED’s Office

2 February, 2017
 A RICH HISTORY OF
Franchise Concept
MANY FIRSTS 1990
Introduced in India

International Expansion began 2000

Today covering 22 countries
incl. US/UK/UAE
Premium Express Service
2008
First in India with Money Back

2013
Tailor made solution
using Analytics
2017 Strategic Partnership
with DPD Group Europe

Logistics Tech Startup

2020
Investment in “Shipsy”

MyDTDC App Smile Code Delivery

DIGITAL
TRANSFORMATION

Smart Track app

Real Time
Delivery

Automation of
2016 Hubs & Branches

DTDC FR WALLET E-solutions

For B2C/B2B

2020 2019 App based

2017
Pickup/Deliver
y
management
MyDTDC APP India’s First Online
India’s First Integrated AIRPORT EXCESS Booking Portal
Shipping & Tracking BAGGAGE COUNTER (Domestic/International)
Platform With payment
interface
INVESTMENT IN
INFRASTRUCTURE & TECHNOLOGY

570 Operating Facilities >1million sq. feet Cutting Edge

Warehousing space Technology / Process for
B2C & B2B

A Fleet of 1500+ State of the art 11 Automated Hubs with

GPS Connected Trucks fulfilment centres Dynamic sorting
INDUSTRY
SOLUTIONS

Integrated Logistics Less than truckload

3rd Party Logistics | Warehousing
| Distribution

Auto Industry
Ancillaries |
Spare Parts | Engines

Temperature Controlled Shipments Express Parcels

Vaccines| Medicines Air transport | B2B Shipments | Road
| F&B | Chemicals transport | Highspeed delivery
INDUSTRY
SOLUTIONS

E-commerce & Marketplaces Consumer Electronics

B2C | B2B | C2C Laptops | High Value Mobiles | TVs
| Small Appliances

Documents & Non- Securitized

Commercial Packages
Debit cards | Credit cards |
Any kind of documents across India within Cheque books | Government ID's
a given TAT | Low weight consignment
NUMBER OF
SHIPMENTS WE HANDLE

FY 20 143 M

FY 19 128 M

FY 18 124 M

FY 13 46 M

FY 08 18 M
CAPABILITIES

A team of 50,000 people ~12 million parcels delivered per Optimized Network with Multi-
month modal Transportation

Quality Assurance 570 Operational Facilities,

through Latest including 48 Hubs across
Technology India
PRESENCE
PAN INDIA

Reaching 13000+ PIN

Codes

With our own offices

and 12,500+
Franchisee

No one reaches India better than we do

GLOBAL REACH & DIVERSIFICATION

Connecting

220+ Countries

22 Own offices

20 Years in 4th Largest International Pioneering cross border

International Business Player in India E-commerce
2022
Other achievements
AWARDS FOR AWARDS FOR
BRAND & CONSUMER FOCUS EXCELLENCE & PERFORMANCE
BEST FINANCIAL
SUPPLY CHAIN IN INDIA 2019
INDIA’s MOST CONSUMER -Awarded by Asian Bankers for
-Focused in the Category of Conceptualization and design of the DTDC FR Wallet
Indian Express Service Brand 2019
-TRA Research
BEST INTEGRATED LOGISTICS 2019
-India Cargo Awards
BEST BRANDS 2019
-Economic Times Best Brand Award
AWARDS FOR BEST FRANCHISOR AWARD 2021
THE LEADERS

YOUNG BUSINESS LEADER

OF THE YEAR 2019 – Mr. Abhishek
Chakraborty
-Zee Business Dare Dream Awards season 2

THE GAME CHANGER OF INDIA 2019

– Mr. Subhasish Chakraborty
-The Economic Times
CLIENTS

BFSI Brown Goods B2C

Pharma Others
“BE THE LEADER”
PROGRAM
ABOUT THE PROGRAM

“Our 12 months trainee program is designed to provide you with a structured series of class room & on-job
trainings across our core trading business functions to elevate your career with unlimited opportunities
within DTDC”

Intense Class Room Training Programs & Certifications

Prestigious Certification under Chartered Institute of Logistics and Transport (CILT) International – professional body representing
transport & logistics industries worldwide.

Rigorous On-Job Training & Evaluation

Structured On-Job training certification under National Apprenticeship Promotion Scheme (NAPS) – governed by Logistics
Sector Skill Council of India (National Skill Development Corporation)

Post the completion of 3 months for on job training, Candidates will be deployed into various roles as per the Functional Competency

Continuous Mentorship & Support

Planned Mentorship interventions to support the Management Trainees in acclimatizing to assigned roles & grow as future Leaders in
the system
WHAT IS IN IT
FOR YOU?
 Roles and Responsibilities Assistant Branch Manager (ABM)

ABM has the overall responsibility for branch management for the geography assigned. The person will drive the
business and service objectives of Operations function.

Role:

● Management of complete inbound and outbound operations of the branch

● Administrative head of all personnel reporting at the branch
● Shall report to Area Manager
● Responsible for maintaining and improving the pickup volumes from DP customer
Responsibilities:
● Responsible for the branch inbound & outbound operations within the prescribed time
● Responsible for retaining and increasing business of all existing Direct Partner customers of Branch
● Monitoring & ensuring timely arrival and departure of vehicles from the branch
● Responsible for all pickup and delivery activities of the branch
● Maintaining prescribed service levels for all DTDC products including e-commerce shipments
● Responsible for managing all customer queries arising out of the branch with the help of the branch
customer support team
● Ensuring branch adherence to Standard Operating Procedure for all operational processes
● Visiting all new clients along with Sales team to explain them SOP, set pickup time and allocation of staff.
● Managing the cost budget of the branch and upkeep of branch infrastructure
● Play the role of administrative supervisor to all branch personnel
● Service Quality
● Managing the cost budget of the branch
● Retention of existing business
Roles and Responsibilities Channel Manager Officer (CMO)

CMO has the overall responsibility for Franchisee (Channel) management for the geography assigned. The person
will drive the business and service objectives of DTDC's Channel Partner Network.

Role -
● Will lead the development and implementation of channel plans consistent with the long-term business
objectives of DTDC.
● Will be responsible for maintaining and building strong, disciplined and quality branded Channel partners
● Business development in line with DTDC's corporate Strategies with a focus on achieving the desired
service levels from channel partners, across all product group. Will be aligned with area manager channel
for GTM (go to market), channel related marketing, communication and overall channel partner
development.
Responsibilities -
● Business Development - Support to CP (Franchisee) to reach sales target and to drive product wise sales
● Regular visit to Franchisee customer to submit quotes and sign contract etc
● Will take immediate action in consultation with senior for the defaulter / in disciplined CPs
● Branding - Monitor Franchisee office standard in line with company’s branding policy
● Network Expansion - Franchisee Development
● Product performance, esp. premium products
● Responsible for Collection target

● Regular training to partners on various subjects

● Driving channel projects
 Projects

Strategic Planning :

Executing the overall pricing strategy and Direct Party Commercials, Operating Vendor Commercials & Packaging Commercials, etc. for all products
aligned to it

Revenue Management:
Provide pricing support - in line with Operations Vendor Commercials to achieve overall cost standardization

Projects- Optimal Commercials Strategy for different projects (like replacement of petrol/diesel vehicles with Electric Vehicles)
Take informed decisions and win profitably in the market
End to end ownership of large deals, bids and complex deals

Product Management :
Liaison with- product, finance and solution teams to offer winning profitable price
Collaborate with cross-functional teams and create innovative commercial decision models which assesses risk, enables decision making and
automates governance

Customer Management:
Follow the Price books, guidance & commercial and support with speedy approval
Engage with customer facing teams, hand hold and support cross functional teams as required

People Management:
Work closely with cross -functional teams like finance, product, solutions for case approvals
 Territory Sales Lead

The role is responsible for sales in the designated territory/area. The primary responsibility of the role holder includes the generation of new business
by adding new customers/clients, retaining existing customers/clients. Additionally, the role holder is also responsible for credit collection in the
territory/area.

Role:

• Ensuring the actual revenue growth of the territory is as per the budgeted sales plan
• Ensure revenue collection from direct sales partners within the credit period and achieve the set target collection mandate for the territory
• Understand the market forces, dynamics and focus on improving territory sales through consultative selling with clients/customers
• Generating business by liaising with potential clients and customers to maintain a healthy business relationship
• Develop new business opportunities by meeting clients on a regular basis and pushing the clients for new sign-ups across all LOBs of DTDC
• Add new clients in the territory and increase the market share of DTDC
• Retain existing clients and increase the revenue share from the existing clients
• Drive sales campaigns as designed by the Corporate Sales strategy team in the designated territory
• Ensure contracting and renewal of contracts is done for all clients within stipulated timelines
• Meet clients on a regular basis, identify their issues and provide solutions to them
• Resolve any escalations from clients immediately and report the same to senior management as and when required
• Follow up for payment from clients within the credit period and achieve the target collection.
• Coordinate with CRM, Billing, and Accounts teams of DTDC to ensure a seamless experience to the clients
• Engage regularly with all clients to ensure their attention and feedback to provide the best possible services to them
• Ensure healthy communication and collaboration with CRM & Operations team to maintain the best possible services to clients/customers
 FOUR “BE” BENEFITS :

C
D
T Work in an environment of
Opportunity to drive & lead
business from the outset – True to
the spirit of ‘Be the Leader

D Opportunity to get certified

under the prestigious CILT &
trust driven by the true
passion of meeting customer
delight
Program’

Be the Leader !!
NAPS Program
Opportunity to work for the biggest
Indian logistics Company & Top Be Certified !! Be Engaged !!
European partner as DPD
Logistics
!!
Be the Brand
ROLE OVERVIEW

OUTBOUND / ORIGIN INBOUND / DESTINATION

Hub Gateway TL Hub Gateway TL

Hub/APEX Hub/APEX

ABM
ABM

Branch / SF /MF
Branch / SF /MF

Franchise CUSTOMER CME Franchise

Career Growth
Trajectory
 CAREER GROWTH
Opportunity to leapfrog in Leader from the Outset
your career

Manage a team
ARE YOU
Network with
READY FOR
Senior Leaders
THE
Enjoy freedom
to work NEXT
BIG
Continuous Decision Making &
Learning Platform Accountability

CHALLENGE?
Details of Compensation for General

Management Program
COMPENSATION & BENEFITS
Compensation Breakup
Post Confirmation (Per Month)
Basic 21100
During Training (NAPS & CILT Program)
HRA 6000
(First 10 months) – - Fixed Stipend / Take Home (per Special Allowance 5085
month) Rs 25,000
Gross 32,185
(Next 2 months) - Fixed Stipend / Take Home (per
month) Rs 30,000 Deductions (Statutory)
PF 1800
Benefits Include –
NAPS & CILT Certifications from the Concerned bodies EBF 75

Post completion of 12 Months LWF 50

PT 200
In hand Salary / Take Home (per month) Rs 30,000 +
Appraisal Increment basis Performance Take Home 30,060
Plus Benefits (Statutory)
Benefits include –
Gratuity Provident PF (Employer) 1800
Fund Gratuity 1015
Medical Insurance Cover up to Rs 1.5 Lakh
CTC per Month (Gross + Benefits) 35,000
CTC per annum 4,20,000
Plus Medical Insurance Cover up to Rs 1.5 Lakhs per annum
Details of Compensation for Sales Program
COMPENSATION & BENEFITS
Compensation Breakup
Post Confirmation (Per Month)
Basic 21100
During Training (NAPS & CILT Program)
HRA 6000
(First 10 months) – Fixed Stipend / Take Home (per Special Allowance 10085
month) Rs 30,000
Gross 37,185
(Next 2 months) - Fixed Stipend / Take Home (per
month) Rs 35,000 Deductions (Statutory)
PF 1800
Benefits Include –
NAPS & CILT Certifications from the Concerned bodies EBF 75

Post completion of 12 Months LWF 50

PT 200
In hand Salary / Take Home (per month) Rs 35,000+
Appraisal Increment basis Performance Take Home 35,060
Plus Benefits (Statutory)
Benefits include –
Gratuity PF (Employer) 1800
Provident Fund Gratuity 1015
Medical Insurance Cover up to Rs 1.5 Lakh
CTC per Month (Gross + Benefits) 40,000
CTC per annum 4,80,000
Plus Medical Insurance Cover up to Rs 1.5 Lakhs per annum
COME AND JOIN US …BE THE LEADER !!

Thank You & All the

DREAM DARE DELIVER

THANK YOU !

/DTDCExpressLimited /DTDCIndia @DTDCIndia /DTDCIndia