THE PERFORMANCE MANAGEMENT ROLE OF LINE MANAGERS

The Line Manager’s Role

1. At the planning and performance agreement stage
they agree with team members their roles, goals and
performance improvement and personal
development plans.
2. They manage performance throughout the year by
monitoring achievements against the plan, providing
feedback and coaching as necessary.
3. At the review stage they conduct formal review
meetings and provide formal feedback as the basis
for forward planning.
 Skills Required
• preparing role profiles

• defining key result areas and competency requirements

• defining goals

• identifying and using performance measures

• giving and receiving feedback

• taking part in review meetings

• assessing performance

• diagnosing and solving performance problems(

• coaching
 Gaining The Commitment Of Line Managers
• Provide leadership and a good example from the top

• Communicate

• Involve

• Encourage

• Keep it simple

• Reduce the pressure

Developing Performance Management Skills At Standard Chartered
Bank
Improve how managers
manage

Management E-learning module

development for key pillars
curriculum of performance

• goal setting
•interim and first
review
• informal
Studying our best discussions
Performance
managers and • performance
coaching
migrating coaching
guides
their practices
• managing poor
performance