INTRODUCTION_01

PVL1501
What lecturers do.
• Teach the module content.
• Answer any questions,
whether telephonically or by
email, relating to the module
content.
• Draft tutorial letters.
• Draft formative and
summative assessments.
• Give academic support to
students.
What lecturers cannot do
• Help you with administrative issues.
• Registration.
• Finances.
• NSFAS bursaries.
• Purchasing the textbook.
• IT-related issues.
• Assist you with your password.
• Give extension for the submission of
assignments.
• Draft the examination timetable.
• Release of examination results.
• Apply for an aegrotat exam.
 Useful contact details (Tutorial Letter 101 pp 8-
9)
TYPE OF QUERY EMAIL ADDRESS TELEPHONE NUMBER

ICT

myUnisa myUnisaHelp@unisa.ac.za 012 429 3111 (Option 2)

myLife myLifeHelp@unisa.ac.za 012 429 3111 (Option 2)

STUDENT ADMISSIONS AND REGISTRATIONS

General applications and registration queries study-info@unisa.ac.za

College of Law jus@unisa.ac.za

International students international@unisa.ac.za

Exemptions adhoccredits@unisa.ac.za

Access and matriculation exemption ame@unisa.ac.za

Re-admissions study-info@unisa.ac.za
 Useful contact details (cont)
STUDENT ASSESSMENT ADMINISTRATION
General assignment enquiries assign@unisa.ac.za
General exam queries exams@unisa.ac.za 012 429 8641
Aegrotat exams aegrotats@unisa.ac.za 012 429 8641
examdisabled@unisa.ac.za
Exam arrangements for students with disabilities 012 429 8641

Exam admission examadmission@unisa.ac.za 012 429 8641

International students examinternational@unisa.ac.za + 27 12 429 2268

FINANCE
Student account enquiries finan@unisa.ac.za 012 429 2441/4299
STUDENT FUNDING
General student funding enquiries letsomp@unisa.ac.za 012 441 5600
STUDY MATERIAL
Despatch enquiries despatch@unisa.ac.za
What students must do

STUDY REGULARLY!
• Work through your Study Guide and
textbook.
• Read all tutorial letters.
• Visit the module site regularly.
• Do your formative and summative
assessments and submit them on time.
• Read all announcements and follow all
instructions given there.
• Ask one of your lecturers if there is
something in the module content that you
do not understand.
• Always be polite in all communication with
academic staff and fellow students.
Keep calm and smile.