MANAGEMENT INFORMATION

SYSTEM-
unit - 1
KMBN208
-Prerna Shrivastava
ITS ,MBA dept.
INTRODUCTION OF MIS
Introduction :-
An information system is a system that gathers raw data and provides
useful information to its users .
MIS is the study of people technology ,organizations and the relationships
among them .
MIS professionals help firm realize maximum benefit from investment in
personnel, equipment and business processes .MIS is a people oriented
field with an emphasis on service through technology .
A MIS is a information system used for decision making and for the
coordination control analysis and visualization of information in an
organization
Purpose and Objectives
 Data Storage - it is important to store information or processed data for future use.
 Data Retrieval - the data should be smoothly retrieved from storage devices whenever needed by different
users.
 Data Propagation - data should be distributed periodically through the organizational network to its users.
 A system of efficient and effective planning - MIS controls functions of management to provide quick and
timely information to the management. The process is very effective to make decisions.
 An MIS's goals are to incorporate the company's organizational structure and processes in order to better control
the enterprise and maximize the information system's potential for competitive advantage.
 Graphical reports - give an idea about the performance of different resources employed in the organization.
 Controlling the organization - MIS helps control the organization to provide the latest information as well as
historical data whenever required.
 Standard and budgeted performance - Through matching actual performance with standard and budgeted
performance, MIS brings variances to management attention that can be resolved by taking remedial action.
 MIS provides the notification of the organization's management power to take advantage of available
opportunities.
 MIS reports on re-production statistics which helps management people to take fruitful decisions.
Characteristics of MIS :
Mangement oreinted
Integrated system :Hardware Software ,Network ,Data and People
Provide relevant information to managers
Avoid redundancy in data
Flexible in nature
Transform data into information .
Needs and Importance of MIS
To provide information need for effective decision making

To provide information needed to perform different management

functions .

Enhance the productivity

Effective communication
Components of MIS
Components of information systems
Hardware
Software
Databases
Human resources
Procedures
Contemporary approaches to MIS
CONTD…
Multiple perspectives on information systems show that the study of
information systems is a multidisciplinary field .No single theory or
perspective dominates. The major disciplines that contribute
problems ,issues and solutions in the study of information systems .

In general ,the field can be divided into technical and behavioral
approaches.

Information systems are socio technical systems .Though they are

composed of machines, devices and hard physical technology ,they
require substantial social ,organizational and intellectual investments to
make them work properly .
Information as a Strategic resource
Information is directly associated with strategy
definition .Its is vital resource when
There is correct structuring, because it adds value at
that moment they integrated several areas and
functions .In addition ,it is a way of generating
competitive advantage, as its enables new ways of
overcoming rival’s performance .
MIS –Instrumental for the organizational change
Information Technology
IT is the
study ,design ,development ,implementation ,support or
management of computer based information system –
particularly software applications and computer
hardware .IT workers help ensure that computers work well
for people .Nearly every company ,from a software design
firm ,to the biggest manufacturer, to the smallest “mom and
pop "store ,needs information technology workers to keep
their businesses running smoothly .
Characteristics
Real time access information
Acquisition ,storage ,manipulation ,management ,transmission of data and
information
Made education simpler
Fast communication
Easily available of data
Connect geographically
Primary pillars -
Pillar 1 •IT governance

Pillar 2 •IT Operations

Pillar 3 •Hardware and infrastructure

Characteristics and emerging trends
Operational excellence
Digital proficiency
Innovativeness
Complexity
Customer –Centricity
Adaptability
Flexibility
Speed
Latest Trends
Artificial intelligence and Machine learning
Robotic process Automation
Edge computing
Quantum Computing
Virtual reality
Block chain
Internet of things
5 generation (5g)
Cyber security .
IT enabled services and their capabilities -ITES
INTRODUCTION

The full form of ITES is Information Technology Enabled Services.

The other names of ITES are remote services or web-enabled
services. ITES includes a wide range of approaches and processes
that use IT to enhance and increase an organization’s efficiency. India
claimed to be the most prestigious companies in the world for
outsourcing ITES (Information Technology Enabled Services).
Services offered
 ITES provides certain services including medical transaction & coding, e-CRM, data mining
& editing, electronic publishing and so on. Some other ITES services are listed below.
 KPO (Knowledge Process Outsourcing)
 BPO (Business Process Outsourcing)
 LPO (Legal Process Outsourcing)
 GPO (Game Process Outsourcing)
 Educational services
 Call Centres
 Online Shopping
 Operations at Back Office
 Logistics Management.
 Digital medical equipment
Famous ITes companies
Infosys
HCL
Tech Mahindra
TCS
Cognizant
Accenture
Wipro
Embassy IT Solutions
IT capabilities
IT Capabilities and their organizational impact:-
Capabilities of information technologies
The organizational information technology has impact on many aspects of
business ,in recent times ,technology has become an ever increasing
existence in the workplace and it is one of the hot topics among in the
business world .

More and more business ,large and small are trying to incorporate the latest
technology into their operations