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One of the purposes of using a fishbone diagram is to:

 Separate a problem into smaller components

Answer : Option A
 Identify and classify sources of variations into major groups
 Define the problem in sequential order
 Show the relationship between parameters

Which of the following tools is most commonly used in the define phase of a project?

 Affinity diagram
 Control chart Answer : Option A
 Failure mode and effects analysis
 Data collection checklist

Cost-benefit analysis does not include

 Project benefits
 Project cost factors Answer : Option D
 Project gain
 Impact on competitor
The best metric for measuring defectives is:

 DPMO
 DPU Answer : Option C
 PPM
 DPO

All the factors that might contribute to a production problem must be discovered. Which among the following problem-
solving tools might be the best choice?

 Pareto diagrams Answer : Option B

 Fishbone diagrams
 Histograms
 Control charts

Which of the following is the LEAST likely tool to assist the problem definition stage of Six Sigma?

 CTQ trees
 Pareto analysis Answer : Option D
 Product yield data
 Control charts
In a typical Measure Phase, which of the following activities should a Green Belt perform first?

 Stability
 Capability Answer : Option C
 MSA
 Normality

In a typical MSA GAGE RR study conducted, what should the Six Sigma team determine about the Measurement System
first?

 Accuracy
 Stability Answer : Option C
 Resolution
 Linearity

When a cause-and-effect diagram is used to solve plant problems, what are the three parts a session is customarily
divided into?

 Teamwork, cost-effectiveness, efficiency

 Brainstorming, prioritization and plan development
 Answer : Option B
Teamwork, planning and execution
 Cost-effectiveness, plan development, teamwork.
Which item should not be identified in the Define Phase?

 Root Causes
Answer : Option A
 The key problem area
 Possible financial loss
 Intangibles

Which of the following is NOT necessary for the Six Sigma team to update in the Project Charter in the Define Phase?

 Project Name and Description

 Business need Answer : Option D
 Project purpose
 Constraints

Which of the following is an example of a Primary metric for Six Sigma projects?

 Quality
 Morale of employees Answer : Option C
 Average turnover/cycle time
 Customer Satisfaction
Which of the following measures of central tendency is preferred when the data does not have outliers?

 Mean
 Mode Answer : Option A
 Median
 None of the above

In a 4 sigma level process, how many opportunities lie outside the specification limits provided by the customer?

 6210
 233 Answer : Option A
 456
 876

Which of the following variations are identified in control charts?

 Random and chance

 Special and assignable Answer : Option C
 Normal and Special
 Normal and random
What is COPQ?

 Cost of production quantity

Answer : Option B
 Cost of poor quality
 Cost of production quality
 Cost of Poor quantity

What are the three most important characteristics of process metrics?

 Rationality, reliability, and repeatability

Answer : Option B
 Reliability, reproducibility, and repeatability
 Reliability, responsibility, and rationality
 Repeatability, responsibility, and reproducibility

Which of the following conflict-response strategies would be most appropriate when a group is fragile?

 Competition
 Avoidance Answer : Option D
 Collaboration
 Accommodation
Which is typically the first category to be identified in SIPOC analysis?

 Processes
 Outputs Answer : Option B
 Suppliers
 Inputs

How is takt time calculated?

 Time required for a task divided by demand

 Overall process time minus time required for a particular task Answer : Option D
 Available time divided by demand
 Demand divided by the amount of time available

What is the name for the amount of completed product divided by the original amount of product?

 Scrap rate
 Throughput yield Answer : Option C
 Yield
 Rolled throughput yield
In gauge repeatability and reproducibility analysis, what percentage of total process variation is acceptable?

 10% or less
 15% or less
 30% or less
 20% or less
Answer : Option A
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