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Consumer Protection Act, 1986 and Its Significance in Indian Retail Industry
Consumer Protection Act, 1986 and Its Significance in Indian Retail Industry
1986.
It extends to the whole of India except the State of
Government may, by notification, appoint and different dates may be appointed for different States and for different provisions of this Act.
Save as otherwise expressly provided by the Central
Government by notification, this Act shall apply to all goods and services.
potency, purity, standard and price of the goods to protect the consumer against unfair trade practices.
The right to be assured , wherever possible ,
Who is a Consumer?
A consumer is a person who Buys any goods for a consideration. Hires or avails of any services for a consideration. uses the goods with the approval of the person who has bought the goods for consideration. Is beneficiary of services with the approval of the person who has hired the services for consideration.
the consumers to file class action complaints where such consumers have a common interest and to file complaints relating to restrictive trade practices adopted by a trader. To enable the consumers who are self employed to file complaints before the redressal agencies where goods bought by them exclusively for earning their livelihood, suffer from any defect. To add services relating to housing constructions. To enable filing of class complaints on behalf of groups of consumers having the same interest.
services which are hazardous Right to be informed of quality, quantity, price, purity, standard, etc. of goods or services Right to choose at competitive prices Right to be heard Right to seek redressed Right to consumer education
packaged should be displayed on it Month and year of manufacture or pre-packaging In case of food items, best before or expiry date If imported, name and address of the importer with valid registration MRP inclusive of taxes, no pre-packed commodity can be sold above the declared MRP in shops, restaurants, bars(including bottled water, soft and hard drinks)
AGMARK
Agricultural, horticultural, forestry and livestock products should have agmark mark like Cereals Pulses Spices Honey Pulses Rice wheat Flour Edible oil Ghee Butter
HALLMARK
Gold products should have hallmark mark
ADVERTISEMENT STANDARDS COUNCIL OF INDIA www.asci.co.in For Online complaints www.core.nic.in If Nobody Hears You Consumer Protection act provide FOR A for consumer Dispute in all District, States and Capital.
services Passing off second hand goods as new False claim of sponsorship or approval False claim of usefulness Misleading warranty or guarantee of performance False or misleading facts disparaging the goods o r services of another person
e products/ services Misleading advertisement for sale at a bargain price Misleading offer of gifts/prizes Conduct of contest, lottery or game of chance or skill for sale promotion Sale of goods that do not comply with safety standards Hoarding of goods to raise their cost.
Defect
Means any fault in quality or quantity or standard
prescribed by law or contract, or claimed by trade. Failure to deliver the full quantity as ordered.
Deficiency
defect in relation to a service. A
Services include banking, finance, insurance,
transport, water/ electric supply, board or lodging, house construction, entertainment. It excludes a contract of personal service.
negligence of the opposite party To discontinue the unfair or the restrictive trade practice, or not to repeat them To withdraw the hazardous goods To pay costs to the parties