Marketing

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WhaL ls MarkeLlng?

8aslc aLLracL/reLaln cusLomers aL a proflL


undersLand needs of cusLomers
Lxceed cusLomer expecLaLlons
8emember Lhe dlfferences beLween
producL/sales/markeLlng orlenLaLlon
@he markeLlng mlx/envlronmenL
MarkeLlng mlx
roducL/rlce/romoLlon/ulsLrlbuLlon
Macro envlronmenL lnfluences LhaL companles are
unable Lo conLrolbuL musL be aware of
LS@
ollLlcal/Legal/Lconomlc/Soclal/@echnologlcal
usLomer/compeLlLor analysls
usLomers who are Lhey/who could Lhey be/who should
Lhey be?
ompeLlLors who are Lhey? WhaL are Lhelr sLrengLhs
and weaknesses?
Model 3 lorces ldenLlfylng Lhe compeLlLlve
envlronmenL
Model Cenerlc SLraLegles osL/locus/ulfferenLlaLlon
sLraLegles
usLomer behavlour
Who buys
lnlLlaLor/lnfluencer/ueclder/8uyer/user
rocess roblem ldenLlflcaLlon/lnformaLlon
search/alLernaLlves/purchase declslon/posL
purchase evaluaLlon
@ype of purchase hlgh or low lnvolvemenL
lnfluences personal/soclal/psychographlcs
uLLlng lL all LogeLher
Company
Microenvironment
Macroenvironment
0aI
PoIiticaI
T0chnoIoicaI
SociaI
Economic
SuppIi078 Cu8tom078
i8t7ibuto78
Comp0tito78
S W
O T
MarkeL research
A cosLeffecLlve way of flndlng ouL whaL
people belleve Lhlnk wanL need or do
SLarLs wlLh Secondary research
Moves Lo rlmary research
(CuallLaLlve/CuanLlLaLlve)
@ypes of rlmary
l2l/h2h/mall/lnLerneL
SegmenLaLlon @argeLlng oslLlon
SegmenLaLlon ls Lhe grouplng of cusLomers wlLh
slmllar needs by uslng a number of dlfferenL
varlables eg age gender lncome purchase
behavlour llfesLyle eLc
@argeLlng
undlfferenLlaLed/focused/dlfferenLlaLed
oslLlonlng @he ob[ecLlve of poslLlonlng ls Lo
creaLe and susLaln a dlsLlncLlve place ln Lhe
markeL for Lhe brand
@he classlcal segmenL
Stable
Measurable
Appropriate
Profitable
Unique
Accessible
Substantial
roducLs and brands
A producL ls anyLhlng LhaL can be offered Lo a markeL for aLLenLlon
acqulslLlon use or consumpLlon LhaL mlghL saLlsfy a wanL or need lL
lncludes pbyslcol objects setvlces petsoos ploces otqoolsotloo ooJ lJeos
ore/@anglble/AugmenLed
Model @he roducL Llfe ycle
lnLroducLlon/growLh/maLurlLy/saLuraLlon/decllne
Model ulffuslon of lnnovaLlon maLchlng people Lo Lhe L
Model Ansoff MaLrlx cholces
peneLraLlon/developmenL/nu/dlverslflcaLlon
8rands btooJ ls o oome tetm slqo symbol Jeslqo ot comblootloo of
tbese wblcb ls oseJ to lJeotlfy tbe qooJs ot setvlces of ooe sellet ooJ to
Jlffeteotlote tbem ftom tbose of competltots
rlclng ulsLrlbuLlon
r|ce ls Lhe value placed on
whaL ls exchanged durlng
Lhe markeLlng process
erce|ved va|ue for money
ls Lhe beneflL consumers
belleve Lhey wlll recelve less
Lhe sacrlflce Lhey wlll make
Lo recelve lL
8emember Lhe concepL of
MarkeLlng CrlenLed prlclng
@o provlde lnLermedlarles
and consumers wlLh Lhe
rlghL roducts ln Lhe rlghL
quant|t|es ln Lhe rlghL
|ocat|ons aL Lhe rlghL t|me
lnLenslve/SelecLlve/
Lxcluslve hannels
Pow do channels creaLe
efflclency?
MarkeLlng communlcaLlons
lnformlng/persuadlng
AluA awareness/lnLeresL/deslre/acLlon
nClSL how Lo geL round all Lhe dlsLracLlons
@he promoLlonal mlx adverLlslng/dlrecL
markeLlng/personal selllng/8/sales promoLlon
Lach has advanLages/dlsadvanLages

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