Your hard work and commitment to going above and beyond the call of duty have guests eager

to stay longer and visit often

 Introduction
Why

the need of training module Types of training Different modes of training An planned schedule of 2 months programme Execution of programme Evalution

 It

is an methodogy to develop an individuals ability and efficiency, to contribute towards the growth of ones organisation. A training need exists when there is a gap between what is required of a person to perform their work competently and what they actual know.

Knowledge is in our heads Skill Attitude is the ability to do is about being

and behavior patterns required by an individual to perform a given job or task adequately.

We Learn 1% through taste 1.5% through touch 3.5% through smell 11% through hearing 83% through sight

We Remember 10% of what we read 20% of what we hear 30% of what we see 50% of what we see and hear 80% of what we say 90% of what we say as we act
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The training programme teaches fresh recruits the skills and knowledge in the basics of housekeeping operations enabling them to become Room Attendants. Theory and practical sessions can be tailormade and developed specifically for each individual property. participants will leave this programme with a sound understanding of the functions in Housekeeping and an ability to make up guest rooms including all those duties undertaken by a Room Attendant. All participants are assessed at the end of the training period with a full list of recommendations.

Conceptualize

Plan

Execute
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TRAINING ORGANIZATION ORGANIZATIONAL UNITS Training Needs

ANALYSIS

EVALUATION

PROGRAM of COURSES
EVALUATION COURSE CURRICULUM

DELIVERY Trained Employee Trainee

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Overall People Development Process

GM

Department Heads Supervisors

Staff

Service

Accuracy

Standard

Precision

Complete

Prepared by: Baldev Arora

Methods of Training

Case Study
Small Group Activity/ Discussion

Demonstration

Role Play

Lecture

Training Materials ?

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 Convey

information, theories or principles Depends on trainer for content

Uses Introduce a subject Bring Facts/statistics Overview Large groups

13

 Show

and explain an activity Provides a model Learn by doing

Uses Model a behaviour Illustrate points Create a visual impact

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 Learners

share their own experience 4- 8 participants in a group Involve all participants

Uses Planning / problem solving In-depth exploration Learn from each other Practice new skills
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16

 Participants

act out a hypothetical situation Everyone becomes part of the scenario Participants bring their own experience to role

Uses Skill building Affects feelings and attitudes Rehearsal preview Pushes for new solutions
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Lets get the new team member up to speed as quickly as possible

I want to learn fast, fit in and start working.

BUDDY/ MENTOR
(experienced Associate)

MENTEE
(new Associate)

Sharing his/her job knowledge Sharing experiences and skills Helping the new associate to become familiar with the job at hand Acclimatizing him/her to the surroundings

A BUDDY IS SOMEONE . . .

with a genuine interest in his/her mentee

who is knowledgeable
who is a good listener who can give feedback who can explain things well

who shares ideas

who is a successful learner with a good sense of humor who is non-judgmental

who is open minded