Cultural Challenges in Scandinavian, Saudi Arabia, Japan

Antony 27062 Dina 27069 Ishwarya 27074 Praveena K S - 27099

Scandinavia
Nordic countries
Denmark Norway Sweden Iceland Faroe Islands Finland Greenland land Islands

Scandinavia
Jantes law - Modest and not 'think big Honesty and sincerity Egalitarian Women are highly respected in business Separate their business and personal lives First name only Shake hands
first come first served basis firm, direct eye contact and a smile

Scandinavia
Business
Transactional / informal Do not need long-standing personal relationships Do not require face-to-face contact

Business meetings and negotiations

Make appointments at least two weeks in advance Punctuality, Trust Respect knowledge and experience Plan well Decisions never made in the first meeting Avoid high-pressure sales tactics

Scandinavia
Communication straightforward and relies on facts No difficulty disagreeing with people but decisions are consensus-driven Avoid hype or exaggerated claims in your presentation Do not interrupt when someone is speaking

 RELATIONSHIP AND RESPECT

- Building lasting and trusting personal relationships

- Constant business interface - Importance of status COMMUNICATION - Short, simple sentences - Quiet, gentle tones - Proxemics - Confrontation and disagreement - Gestures and body language

 MEETINGS - scheduling - attendees details - Introductions(Addressing , handshakes) - Exchange of cards - 1st few meetings NEGOTIATIONS - Competitive yet compromising - Use of personal relationships - Pace of negotiation - Deceptive Techniques - Emotional Negotiations - Bribery

 AGREEMENTS AND CONTRACTS - Binding on parting - Verbal agreements - International agreements with offsets
WOMEN IN BUSINESS - Glass ceiling - Counter productive confidence

 OTHER IMPORTANT THINGS TO KNOW - Impeccable appearance - Tea - Israel, Women and internal extremists - A Big NO!! - Avoid Overpraising!!!

Japan Facts and Stats

Location: Eastern Asia, east of the Korean Peninsula. Population: 127.56 Mn (till 2009)

Ethnic Make-up: Japanese 99%, others 1%

Religions: observe both Shinto and Buddhist 84%, other 16%

Japanese is the sixth most spoken language in the world

Japanese Way of life

Hierarchy Business Cards Business Negotiation

Business Meeting Etiquette

Relationsh ips & Communic ation

'Face Factor

Non Verbal communic ation

& Harmony in Japanese Society

Business Rules & Etiquettes

Communication Style Decision Making Style Working style
Addressing any issue by going straight to the point -> insensitive or rude Speaking too much during meetings -> sign of immaturity Silence -> a part of the communication process.

Centered on group processes Decisions take longer, step-by-step process

Centered on group processes and Teamwork focus more on long-term goals & huge investment in R & D Socialize after-office hours on a regular basis. Engaging in open disputes or conflicts -> embarrassing or demeaning

Gender Roles

Male dominant working culture

Dos and Don'ts

Don'ts being late tossing name cards across the table or writing on them pressing too hard too soon for some kind of a commitment

Dos Bowing slightly at introductions, exits Studying the persons business card. Follow up, say thank you through email/fax/letter Introduction through someone who is respected by customer

Greet Hofstede Model A comparison

TUSEN TAKK