Presented by:

Ajay Jha
Jimmy Mehta

10FN-006
10IB-032

* IT Consulting delivers integrated, end-to-end IT solutions and

services to help business transform in the right way.

* IT Consulting firms leverage technology expertise to develop

custom solutions that make business more efficient, agile and responsive to customer needs and market demands.

* In addition to providing advice, IT consultancies often

* Estimate * Manage * Implement * Deploy * Administer
IT systems on businesses' behalf, known as Outsourcing

* Systems integration * Technical consulting * Application integration * Application design * Systems design and development * Network management * Technical support

The primary activities of companies in this industry are:

* Providing information technology expertise for consumers * Writing, modifying, testing and supporting software * Planning and design of systems * On-site management and operation of IT functions

* Professional Services Firms

* which maintain large professional workforces and command high
bill rates.

* Staffing Firms
* which place technologists with businesses on a temporary basis,
typically in response to employee absences, temporary skill shortages and technical projects.

* Independent Consultants
* who are self-employed.

* Information Security Consultants

* To gain external, more objective advice and recommendations * To gain access to the consultants' specialized expertise * Simply as temporary help during a one-time project, where the
hiring of permanent employees is not required

* To outsource all or part of the IT services

* Focus on the Relationship

* Clearly Defined Role * Visualize Success

* Understanding the personality and expectations of client, client

organization and all other stakeholders

* Defined roles and responsibilities for both clients, other

stakeholders and consulting team

* You Advise, They Decide

* Helping the client see the end at the beginning * Client is the best person to decide * Ensuring that the solution addresses end user concerns, user
training, implementation and maintenance constraints

* Be Oriented Towards Results

* Once a business owner defined the needs to take a business to

the next level, a decision maker will define a scope, cost and a time-frame of the project.

* The role of the IT consultancy company is

* to support and nurture the company from the very beginning of
the project till the end, and

* deliver the project not only in the scope, time and cost but also
with complete customer satisfaction.

The usual problem is that

* A business owner doesn't know the detail of what the project is

going to deliver until it starts the process.

* Evaluating the managers appointed to manage the project

becomes blurred - making it more difficult to hold him or her accountable.

An IT Consultant needs to possess the following skills:

* Advisory skills * Technical skills * Business skills * Communication skills * Management skills

* The late 60s and early 70s was the start of IT evolution in India

with large organisations buying computers and establishing data centres. * The Tata Computer Centre evolved into Tata Consultancy Services recognising the enormous potential for software services and applications. * The initial breakthrough in export of programming talent (late 1970s) helped in establishing the quality of talent available in India. * The mid 1980s saw some multinationals (e.g. Citibank, Texas Instruments, Motorola) establish captive IT services organisations, and Indian entrepreneurship ventures, which led to a steady growth in the sector, even if mostly in staffing/ body-shopping.

* Our IT services capabilities got a major fillip in the mid-90s with

higher levels of maturity on CMM (Capability Maturity Model). This enabled Indian service providers get more respectability and visibility and contributed to the growth of projects and products business. * The next key milestone was in the late 1990s with the Y2K market and the downward revision of telecommunication costs. * This triggered the take-off stage of rapid growth. Since then it has been a cruising phase for the industry. * During this phase, due to organic growth as well as through M&A, the Indian services providers have been able to move into the higher value-add segment. * During the first decade of the 21st century, the deal sizes have also increased and capabilities strengthened to manage multicultural workforces.

Name Tata Consultancy Services Infosys Wipro Technologies HCL Technologies Mahindra Satyam Genpact MphasiS Larsen & Toubro Infotech

Headquarters Mumbai Bangalore Bangalore Noida Hyderabad Gurgaon Bangalore Mumbai

Consultants 2,14,770 1,13,796 1,08,071 58,129 52,000 49,000 34,000 24,000

* The growth of IT and ITES has been phenomenal and has

exceeded what any one could have dreamt of in the 1980s. able to hold its position as the most sought after destination. customers chose us in the early years), and it will still be a factor but it is not any more the only reason.

* In spite of competition from other countries, India has been

* Our biggest strength was cost (the primary reason why the
* The other strengths
* Scalability * Process * Skills * innovation

* Not having a scalable model for serving the small and mid-

market segments (most companies concentrate only on the Fortune 500)

* Not ready yet for leveraging cloud computing in a big way. * Escalating people costs * People attrition and short-term orientation, since this adds a

substantial learning and knowledge cost to the cost structure.

* Many of new types of services (e.g. KPO) have evolved mostly

from captive shops of multinationals. There is scope for many more innovative products and services, especially in nontechnical, business areas

* http://en.wikipedia.org/wiki/Information_technology_consulti
ng * http://en.wikipedia.org/wiki/List_of_major_IT_consulting_fir ms * http://www.tcs.com/offerings/consulting/Pages/default.aspx * http://www.thehindu.com/business/Industry/article1988041.e ce * http://www.ibisworld.com/industry/default.aspx?indid=1415 * http://www.siliconindia.com/magazine_articles/Indian_IT_Ind ustry_Will_it_Rain_Consulting-BPEN265061244.html * http://www.thehindubusinessline.com/features/eworld/articl e2057577.ece