Professional Documents
Culture Documents
KHI Oct 3, 2011
KHI Oct 3, 2011
You!
Called
House Rules Branding YOU for Success! Impressing for Success! Dressing for Success! Principles for Success!
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How
are you UNIQUE? How are you BETTER? How are you AUTHENTIC?
More Customers Increases Earning Potential Draws People Increases Credibility Greater Recognition Improves Promotability And Many More
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65% customers churn with one bad interaction with employee How do you make the first impression, the last impression?
Your company's reputation is only as strong as your customer's perception of the last person with who they worked" - Anne Warfield
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Be punctual! (Office timings, meetings or deadlines) Be polite, pleasant and courteous! Learn office politics (dont take sides!) Line Manager decides wrong or right, not you! Make your line manager look good! Appear professional, always! (dress for your next job) Adopt a Can-Do attitude (accept challenges with a smile) Be Flexible (cooperative and supportive employee) Give credit to everyone! Dont differentiate people by position!
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Importance of handshake - Part of your first impression - It can lead to a subconscious decision about you
Getting it right - When in doubt, shake hand - Grip the whole hand - Shake twice from elbow - Let go in 3 4 seconds
Protocol of handshaking
- Always stand during an introduction - Smile and have eye contact with the person
Types
of handshake
Handshake exercise
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Dress to Succeed
DRESS
Use your appearance to your personal and professional advantage
Business Casual
Dress pants, shirt, belt, socks, dress shoes with or without a jacket/blazer No sandals, no T shirts, no jeans, no joggers
Dos
Don'ts
RECOMMENDED
NOT RECOMMENDED
Shalwar Kameez Sari / Blouse Dress pants / shirt / blouse With jacket or waist coat Skirts / blouse or shirt with jacket or waist coat
Dos
Hair (styles, length) Facial hair (shaved, bearded) Rings (ear, nose) Make up Nails Skin care Tooth care Exercise No blushon Body odor
Class Activity
So now that you know more about the importance of grooming and professionalism, what professional tips would you give to your colleagues on how they can succeed in their careers?
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Live with personal integritynever lie Be passionate about what you do Dont gossip Work for someone who challenges you Work to make your boss look good Earn your respect and your promotions through your competence and relationships Dress to reflect your professionalism Stay physically fit. Exercise! Value TIME punctuality (office and deadlines) Praise in public, criticize in private BE HUMBLE
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Understand that you are a BRAND Start with a SMILE, hand shake & eye contact Show SINCERE interest in people you meet Think, Act and Behave like a WINNER Dress to IMPRE$$ Use POWERFUL body language movements Be OPTIMISTIC and never complain Be COURTEOUS and RESPECTFUL with everyone you deal with Be AMBITIOUS about your future