Professional Documents
Culture Documents
Mall Management
Mall Management
Presentation by
Contents
Sector Overview in India Future growth prospects Issues in Facility Management in Indian context Foreign systems in Indian Context do they work?? Case studies
Understand FM .
Facilities Managements Effectiveness is Measured Through
FM Is About Managing People and Places to Achieve Best Value for Money by Balancing Between User Needs and Business Needs to Achieve Optimum Organizational Effectiveness
helping Clients attract and retain good employees by providing an excellent working environment Value Organization For Needs Money
ENVIRONMENT WORKING
Occupant Perceptions
Productivity
Cost
Mumbai (10%) Pune (10%) Bangalore (35%) Hyderabad (5%) Chennai (10%) Others (10%) Others include Chandigarh, BBSR, Indore, Jaipur, Vizag, TVM, Calcutta etc
Others
34%
IT/ITE S
42%
FY 2004-2005
28% 44%
Corporat e Office
20%
4%
19%
Retail
FY 2005-2006
FY 2006-07 19% 48%
23% 46% FY 2005-06
FY 2006-2007
Foreign systems in Indian Context- do Contextthey work??- Issues work?? FM companies are brought in at a late stage of the project.Cost of fixing an error rises dramatically,with highest cost during the operations phase Large organization should focus on Strategic Asset Management-Property performance, planning tools,delivery methods etc Capacity to pay to service providers is limited. Only rich projects make use of technology /hi-tech equipments Environment,health and safety issues given less importance
Growing Market, limited trained manpower - hence prone to poaching No training institute with a focus to FM Acute manpower shortage foreseen in future Vendors as business partners Most facilities are over manned Performance based Management fee with a fair fixed fee Develop applicability of FM to all types of infrastructure like township,factory,hospitals, airports,STPI parks,Govt.establishments,etc
MUNICIPAL SEVICES
Landscaping/Turf Management Lake Maintenance Maintenance of Utilities Street lighting/signage Street repair Street cleaning Potholes Sidewalk repairs Traffic Management and Parking Mgt Refuse collections Sanitary enforcements Illegal dumping Dead animal pickups
ZONAL SERVICES
Grass Mowing Housekeeping Pest and Rodent Control Security Electrical and Mechanical Services
Delivery Systems
Performance Plan Develop process improvement plan Restructuring delivery relationships
Maintenance Mgt
Preventive maintenance Condition monitoring Corrective maintenance
AGENCY
TOP PERFORMANCE
ZONE PERFORMANCE
OBSERVATION
`
P
Strategic Assets & Facilities Audit --Technical Evaluation of Building state and services
Facilities Management
Incorporating quality controls, vendor development, sub-contract management, housekeeping services and systems management
2.
3.
4.
Energy Ma nagem ent Efficiency of system, Cost Red uctio n, Better inform ation M anage ment, Cost Red uctio n, Better Co ntrol Actions Colle ction on a Systematic meth od Recycling pe riodic basis. All of Tra sh collection colle ctionnewspaper, trash is bagg ed corruga ted and p ut in a super cupboa rds, foo d & can. bevera ges, cans, Bags out side the glass b ottle, can a re allowed meta ls, p la stic etc. only for grass clipper & leaves. I ntero perability Viz HVAC, Lighting, Building Access, Security, Fire Fighting, W ork Ma nagem ent
home
S.no 5.
Service
Item
Benefits Regularise cleaning on a periodic basis Efficient and modern methods of cleaning A centralised security system
Remarks
6.
7.
Security
8.
Turf Management
Pressure Cleaner, Floor Scrubbers, Driers Electronic & access control system, Digital video Technology Mowing Equipment; Blade Type, Reel Type, Flail & Rotary type
Sprayers
Seeders
Shopping Malls
City Centre, Kolkata 400,000 Sq.ft March 2004 onwards
Shopping Malls
High Street Phoenix Mall, Mumbai 450,000 Sq.ft Nov 2002 onwards
Shopping Malls
Sahara Mall, Gurgaon 237,000 Sq.ft June 2003 onwards
PROPER PLANNING INCLUDES: VISITORS MANAGEMENT OCCUPANTS MANAGEMENT SOUND INFRASTRUCTURE CREATION OF AN AMBIENCE
OCCUPANT MANAGEMENT:
Help desk Periodic feedback Coordinate construction of shops Billing Collections Attending to grievances & complaints Ensure observance of rules & regulations of the mall
Scope of Services
Utilities Management
Fire Detection and fire fighting system HVAC Lifts & Elevator Water and Fire Pumps Closed Circuit Television System Access Control System Vertical Elevation Systems Water & Fire Fighting Pumps Backup Power Supply
Service Management
Security Electrical & Mechanical DG & HVAC Operations House Keeping Sanitary & Plumbing Pest Control Landscaping Office Support Staff Water Effluent Treatment Plant Maintenance Parking Area Management
Management Functions
Quality Control Health and Fire Safety Preventive Management Energy Management Help Desk Vendor Management & Procurements Tender Processing Inventory Control Budgeting
Minor Repairs
Equipments Civil works Carpentry Masonry work Furniture Painting Trouble shooting Project Work
Accountant
AC Tech
Carpenter
Security Guard
6 AM - 9 AM 7 AM - 9 AM
3 Hrs. 2 Hrs.
11 PM - 7 AM
8 Hrs.
Escalators generally require 5-6 hrs time for maintenance work, in the presence of security staff. To be carried out in the presence of security staff.
Garbage Disposal
7 AM - 8 AM
1 Hr.
Emergency Lighting
Required by Inverters and/or emergency lights in all common areas and shops. Typical minor electrical faults in shops require 10mins to 40mins to repair. Recommendation - Have ample number of electricians at all times. Normal maintenance of AHU's etc. installed in shops and common areas. Cleaning of filters etc. of AHU's, in the presence of security staff for common areas and in the presence of shop owners for the shop. All plumbing work to be done at night in the presence of the security staff.
Electrical Breakdown
24 Hrs.
24 Hrs.
7AM - 10 AM
2-3 Hrs.
Plumbing Work
11 PM - 7 AM
8 Hrs.
Future trends
The building industry is recognizing the benefits of an integrated Facility Management Services and the trends are:
the increased availability of industry specific software packages that can provide for a wide range of FM requirements; data on assets such as buildings and equipment is being viewed as corporate information that is best managed by the FM department increasing interest in web based access to the FM services for improved access to information by the FM staff and others in the organization; more emphasis on business process re-engineering and staff training in order to maximize the use and benefits of the system; future interfaces with building automation systems in order to achieve further operating efficiencies.
Thank You
We can be contacted at: