Knowledge Sharing SessionDispute Management FSCM Functionality

FSCM: SAP Dispute Management

SAP Dispute Management enables you to resolve customer disputes over receivables most effectively. Fully integrated with SAP financial management applications, It helps to improve the tracking and processing of short payments ,streamlines the account receivable processes and enhances customers relationships.

Overview :FI-AR Dispute Resolution

SAP Dispute Management enables cross-department dispute resolution and streamlines the entire dispute management process.

Biller A/R clerk responsible for processing of incoming payments & any dispute cases Accounts Manager helps to solve the dispute case by contacting the customer

Customer Purchase Manager helps to clarify the dispute case

Need: Why Dispute Management?

To Improve collections and reduce days sales outstanding (DSO), every company must frequently investigate into their open account receivables from its customers. In many industries customers reduce bill payment amounts or fail to pay bills at all. Often companies use manual processing to handle their dispute cases which involved separate resource/resources deployment, time consuming factor, expensive and also may delay the resolution to dispute cases . There is way to optimize the account receivables and collection processes in your financial supply chain with SAP Dispute Management application, a part of mySAP ERP Financial solutions.

Benefits:
Accelerate customer collection and resolve late payment issues. Eliminates voice mail, faxes, spreadsheets to resolve ,track and settle account receivables payments. Improving the processes for dispute resolution and improve cash flow Dispute Management application is designed to work as an extension to SAP software platform of financial supply chain management capabilities of mySAP ERP Financials Powered by SAP Netweaver . Helps companies to align IT with their business .It allows companies to obtain more business value from existing IT investments and deploy a service oriented architecture.

Process :
 Customer Contact Information about the disputed invoice  Dispute Case  Promise To Pay  Incoming Payment  Write Off

End to End Process SAP Tutor

Logistics Credit Management Dispute / Collections
Credit Management Credit Transaction

Business Benefits

Flexible Credit Check to reduce Financial Risk Customers open items, Disputes and given / broken payment promises easily available Information about disputed invoices can be saved during customer contact. Dispute Management optimizes the clarification of these disputes. Promise to pay information can be saved and followed up by the system

Blocked Sales Order

Customer Contact

Credit Management Release order for delivery

Dispute Case

Release blocked order

Promise to Pay

Well prepared customer contact and follow up allow faster and better credit decision and reduces the disturbance in the delivery process Automatic update of Dispute / Collections information from accounting transactions

Clarify Dispute Case

Dispute Case Dispute details, optional email or workflow

Incoming payment

Delivery Write Off

Optimized flow of information between different departments (email, workflow etc) to clarify Disputes Automatic write off of open amounts after approval

Configuration
Customizing Steps 1. Create a Case Record Model

The case record model identifies the types of objects that can be related to a case: financial documents, customer or vendor master data, etc. It also has a logical structure that groups the objects.
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Customizing Steps 2.Create a Attribute Profile and Value for Attribute Escalation Reason

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Customizing Steps 3. Assign Escalation Reasons to an Attribute Profile

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Customizing Steps 4. Create Profile for Case Search

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Customizing Steps 5. Create Text Profile

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Customizing Steps 6. Create Status Profile

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Customizing Steps 7. Define and Configure Actions

In this IMG activity, you define the case types for SAP Dispute Management. The case type is the central property of a dispute case. It groups the various Customizing settings (for example, attribute profile and status profile). When you create a case, you first have to specify a case type.

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Customizing Steps 8. Define Case Type

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Customizing Steps 9. Define Values for Attribute Category & Create Values for Attribute Reason

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Customizing Steps 10. Define Derivation of Element Type

The integration to accounting adds automatic links to SAP business objects to the dispute case in different processes

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Customizing Steps 10. Define Automatic Status Change

Here, for each case type, you define status that are set in the dispute case by the process integration if the dispute case is automatically closed, automatically written off, or automatically reopened.

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Customizing Steps 11. Define Default Values for Creation of Dispute Cases

In this section you can configure default values for the attributes on the dialog screen for creating a dispute case in Financial Accounting processes. In addition, basic values for creating a dispute case (case type and category) that are not ready for input on the dialog screen are derived

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Customizing Steps 11. Activate Process Integration for SAP Dispute Management

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Customizing Steps 12.Clearing Procedure in Accounting Configuration

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