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    Armand V Feigenbaum's

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    Armand Feigenbaum made significant contributions to the concept of total quality control. He defined quality as an effective system that integrates quality development, maintenance, and improvement efforts across an organization to ensure full customer satisfaction. Feigenbaum identified three key factors: the industrial cycle of bringing products to customers through various stages, the "hidden plant" where up to 40% of capacity is wasted by errors, and crucial elements of total quality including managing for quality as the top priority and making it a continuous improvement process that involves suppliers and customers.

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    Armand V Feigenbaum's

    Uploaded by

    bhunee
    231 views7 pages
    Armand Feigenbaum made significant contributions to the concept of total quality control. He defined quality as an effective system that integrates quality development, maintenance, and improvement efforts across an organization to ensure full customer satisfaction. Feigenbaum identified three key factors: the industrial cycle of bringing products to customers through various stages, the "hidden plant" where up to 40% of capacity is wasted by errors, and crucial elements of total quality including managing for quality as the top priority and making it a continuous improvement process that involves suppliers and customers.

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    Armand Feigenbaum made significant contributions to the concept of total quality control. He defined quality as an effective system that integrates quality development, maintenance, and improvement efforts across an organization to ensure full customer satisfaction. Feigenbaum identified three key factors: the industrial cycle of bringing products to customers through various stages, the "hidden plant" where up to 40% of capacity is wasted by errors, and crucial elements of total quality including managing for quality as the top priority and making it a continuous improvement process that involves suppliers and customers.

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    231 views7 pages

    Armand V Feigenbaum's

    Uploaded by

    bhunee
    Armand Feigenbaum made significant contributions to the concept of total quality control. He defined quality as an effective system that integrates quality development, maintenance, and improvement efforts across an organization to ensure full customer satisfaction. Feigenbaum identified three key factors: the industrial cycle of bringing products to customers through various stages, the "hidden plant" where up to 40% of capacity is wasted by errors, and crucial elements of total quality including managing for quality as the top priority and making it a continuous improvement process that involves suppliers and customers.

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    ARMAND V FEIGENBAUMS

    Contributions Towards Quality

    FEIGENBAUM

    An American engineer and originator of "Total Quality Control" He defines quality as, quality is an effective system for integrating the quality development, quality maintenance, and quality improvement efforts of the various groups in an organization and which ensures full customer satisfaction The Three important key factors are Industrial cycle Hidden Plant Crucial Elements of Total Quality

    INDUSTRIAL CYCLE

    He stated that industrial cycle was an ongoing sequence to bring products/service to the

    customer. Which includes marketing, purchasing, design, engineering, manufacturing, production, inspection, packaging, delivery, installation, and service.

    Simply he said Quality is everybodys job

    HIDDEN PLANT

    He identifies that within every company or factory a proportion of its capacity was wasted by not getting it right first time.

    He noted a figure of upto 40% of the capacity of the plant being wasted.

    CRUCIAL ELEMENTS OF TOTAL QUALITY


    Quality is

    the customers perception of what

    quality is, not what a company thinks it is


    Quality and cost are the same, not different Quality is an individual and team commitment Quality and innovation are interrelated and mutually beneficial

    CRUCIAL ELEMENTS OF TOTAL QUALITY


    Managing quality is managing the business Quality is a principal Quality is not a temporary or quick fix but a continuous process of improvement

    Productivity gained by cost effective demostrably beneficial quality investment

    Implement quality by encompassing suppliers and customers in the system

    THANK YOU

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