Professional Documents
Culture Documents
Integrated Gaps Model of Service Quality
Integrated Gaps Model of Service Quality
Integrated Gaps Model of Service Quality
Page 1
Perceived Service
GAP 4
External Communications to Customers
COMPANY
GAP 1 GAP 3
Service Delivery
Customer-Driven Service Designs and Standards
GAP 2
Company Perceptions of Consumer Expectations
Page 2
GAP 1
Page 4
GAP 2
Page 5
GAP 3
Service Delivery
Page 6
GAP 4
Page 7