Management information system The Way Forward

2008 Wipro Ltd - Confidential

Key Challenges As we know

Profitability How do I Increase revenue and reduce Operating costs ?? Operational Efficiency How do I ensure optimal use of existing capacity ?? How effectively am I using my resources ?? Customer Retention & Loyalty How can I identify, retain and develop my highhighyielding customers and win business from other modes of transport??? Regulatory Compliance . How to ensure my assets are managed in line with regulatory requirements ??

Modernization How do I modernize infrastructure without adversely affecting business??

Confidential Copyright 2007 Wipro Ltd 2008 Wipro Ltd - Confidential

Technical Challenges As we know

Dependency on Legacy Systems
Critical business processes (reservations, operations, cargo operations) depend on legacy systems that are hard to modify, costly to maintain, and run on aging expensive hardware

Complex Application Environments

Years of custom development and decentralized solutions have led to complex application environments with multiple data sources, complex integrations, and several point solutions with poor documentation and support

Ageing Fragile Infrastructure

Strong focus on costs and low investments have left railways with aging server, PC, and network infrastructure making it difficult to support 24*7 operations across multiple continents

Shrinking IT Budgets
Shrinking IT budgets leave little room for new investments in platforms although need to replace and improve their aging applications and IT infrastructure
Confidential Copyright 2007 Wipro Ltd 2008 Wipro Ltd - Confidential

 2008 Wipro Ltd - Confidential

What is Knowledge Management?

The fact or condition of knowing something with familiarity gained through experience or association Acquaintance with or understanding of a science, art, or technique The range of one's information or understanding <answered to the best of my knowledge> The circumstance or condition of apprehending truth or fact through reasoning Knowledge Management (KM) involves aligning processes, people, and information technology to continuously capture, maintain, and reuse the key information and judgments that improve business performance
2008 Wipro Ltd - Confidential

Concept of Knowledge Management

Cultural concepts: Knowledge sharing, Win-Win attitude Collaboration & Networking Listening skills/External outlook Procedural concepts: Knowledge capture Knowledge dissemination Technical concepts: Knowledge storage Knowledge access Group-work, work-flow, collaborative tools
2008 Wipro Ltd - Confidential

Need for Knowledge Management

Productivity Efficiency Quality Innovation

Objective is to improve competitive advantage, aid employee development and innovation and enhance workforce productivity leading to revenue growth and profit.

2008 Wipro Ltd - Confidential

Wipros KM Vision
To be an organization where knowledge capture and sharing is the way we work, offering customers speed-to-deploy as well as innovative products and services focused on their needs, and offering employees an environment of continuous learning and productivity improvements

2008 Wipro Ltd - Confidential

Key KNET applications

DocKNet The repository of documents. Place to go to for anything ranging from technical documents, proposals to training material on various subjects KoNnEcT The Yellow pages with an associated database of experts, queries, responses and ratings. Popular and very useful! War Rooms It is a virtual workspace for time bound and task oriented jobs

2008 Wipro Ltd - Confidential

DocKNet
Comprehensive repository of all document categories to assist you in various business, client scenarios and other activities It contains a host of documents that includes proposals, whitepapers, presentations etc. with subscriptions and discussion forums

2008 Wipro Ltd - Confidential

Konnect
Platform for collaboration, connecting people (seeking help) to people (with experience and expertise) Share the tacit knowledge within the organization, above and beyond the explicit knowledge captured in the KNet Repositories

2008 Wipro Ltd - Confidential

War Rooms
Virtual space for dispersed team members to collaborate Facilitates document sharing, exchange of information, realtime online discussions, sharing work plans and online updates, monitoring the progress of activities

2008 Wipro Ltd - Confidential

 2008 Wipro Ltd - Confidential

Why BI?

There are painters who transform the sun to a yellow spot, but there are others who with the help of their art and their intelligence transform a yellow spot into the sun Pablo Picasso

2008 Wipro Ltd - Confidential

Major Challenges
Constant innovation on the product and features front to stay in the game companies need to launch new products, introduce new features in existing products at a very fast pace Manage risks Very little time to market Ideate, Design and Deploy new products/new features to existing products within a short time span

2008 Wipro Ltd - Confidential

ROAD MAP FOR A SUCCESSFUL BI PROGRAM IN WIPRO

Get together with business and prioritize user requirements Divide the development of requirements into small development cycles of 1 to 4 weeks and showcase the end results to business and get their buy in Iteratively increment the scope of the BI platform Do not put much effort in upfront detailed architecture, modeling and requirement capture

2008 Wipro Ltd - Confidential

 2008 Wipro Ltd - Confidential

Wipros BI & IM Practice - A Snapshot

Rated #1 in Ability to execute BI & PM among Indian IT Service Providers Facets & Figures Indias First Dedicated BI & IM Practice With Over 4500 Consultants & More Than 10 Years Existence Strong Vertical Alignment Proven Frameworks & Process Models Well established global delivery model Innovative Engagement Models Alliances With Leading BI & IM Vendors Large Investments In Dedicated Center of Excellence (CoE) More than 160 Clients Domains
Retail, CPG & Distribution Energy & Utilities Healthcare & Life Sciences Manufacturing Travel, Transport & Hospitality Hi tech, Media/Publishing Transportation & Logistics Banking, Finance, Securities & Insurance Telecom
New Tools & Technology

- As per Gartner MQ 2008

Knowledge Management Re-Useable Frameworks Deepening of Skills Technical Support Process Models

Best Practices

BI & IM Center of Excellence

Services Spectrum

2008 Wipro Ltd - Confidential

 2008 Wipro Ltd - Confidential

Spirit of Innovation: Creativity & Beyond

Innovation comes from applying creativity or applying thought. It is about action versus just ideas. Innovation need not be restricted to Products or Technology alone. Innovation applies to business model as well as quality, productivity, service, financial discipline and employee attitudes.

2008 Wipro Ltd - Confidential

Innovation @ Wipro: Technology & Beyond

Business Frameworks and methodologies to develop solutions for specific Business. Deep domain understanding and new customer experience are primary drivers in identifying such solutions. Technology Solutions with high Intellectual property (IP) content, which can be delivered as a service to product companies, thus giving the time to market advantage

2008 Wipro Ltd - Confidential

Cont
Process Pioneered in the art of adopting Lean techniques for software service delivery. Benefits from this are: Delivery excellence and Cost savings of about 10% 15% in effort. Delivery Global Delivery model and Software Factory model for standardized delivery are good examples of our Delivery Innovations.

2008 Wipro Ltd - Confidential

Innovations
India's most powerful supercomputer cost-effective Base Terminal Station designed for GSM networks in underserved markets a mobile switching router for emerging markets Wipro Energy Manager that uses M2M communication develop next-generation intelligent systems based on nanoelectronics

2008 Wipro Ltd - Confidential