CHAPTER 6

PLANNING &
DEVELOPING TOUR
ACTIVITIES
6.1 TOUR STRUCTURES AND TOUR
STAGES
TOUR STAGES WHEN OCCURS ACTIVITIE
S
i. Planning & Prior to the scheduled ?
designing the activities
tour
i. Conducting the a)Beginning stage ?
tour - Pre contact
- Meet & greet
- Welcome
b) Middle stage ?
- Introduction
- Body
- Conclusion
c) End stage ?
- Farewell & goodbye
6.1 TOUR STRUCTURES AND TOUR
STAGES

TOUR STAGES WHEN OCCURS ACTIVITIES

i. Evaluating Upon completion of your ?
the tour tour
6.2 PLANNING & DESIGNING THE TOUR

Include the process of:

 Review the tour brief
 Develop tour objectives
 Research the needs of the audience
 Research the stories
 Liaise with operator/related people to gather the
information
 Build the commentary
 Research & check the route
 Research & check activity-sequence options
 Develop/access tour itinerary
 Decide relevant activities
 Prepare logistic elements
6.3 REVIEWING THE TOUR BRIEF
- Main purpose is to provide guides with the relevant
information to plan and deliver the tour

- This is very important before the tour takes place. It will

include:
 Procedures & itineraries  Accommodation,
transportation

 Operational logistics  B’ground of tour group &

Special
requirements
 Information on attractions  Detail of people involved

 Optional tours  Emergency contacts &

procedures
6.4 DEBRIEFING (EVALUATION) SESSION AFTER THE
TOUR

- Might require the guides to complete a report that covers

on:
 Compliments, complaints, feedback
 Mishaps or incidents
 Deviation to scheduled itinerary & reason
 Improvement suggestion
6.5 OHS, RISK MGT & LIABILITY

2 be remember:
“a tour is a contract between two or more parties”
BETWEEN
a tour provider (tour operator/tour guide/tour leader)
WITH
The relevant audience (client/visitors/customer)
AND/OR
attraction,site or other organizations
- The contract can be written or verbal. Consist both
implied & stated obligations to ensure:
The safety & well-being of all parties is protected
The tours delivers what it promises to deliver
The tour conducted within a legal and ethical framework
All tour conditions which are stated in any operational or
legal documents are adhered
All people involved with the tour behave responsibly

Obligations of the tour include:

Manage OHS issue
Liaise with the relevant organizations to obtain appropriate
approvals and operating framework
Implement a duty of care which includes adopting risk-
management procedures
- Manage liabilities which includes:
 Make audience aware of terms & conditions
 Ensure there are no hidden extras
 Fulfill expectations
 Manage any unexpected incidents within the stated terms
& conditions
WHAT GUIDES SHOULD KNOW IN REGARD TO OHS?
b) Requirement to operate in a manner appropriate for OHS
c) Operating procedures for OHS
d) First-aid requirements
e) Risk management
f) Information update

REQUIREMENT TO OPERATE IN A MANNER APPROPRIATE TO

OHS
- OHS has been developed in Australia to prevent work-related
injuries and identifying rights and obligations of relevant
parties.
- Among the requirements:
k) General knowledge of the sites
l) Knowledge of industry and requirements
m) Operate responsibly to guiding role
n) Effective communication and address situations as they occurs
o) Awareness how to seek assistance
p) Documentation and processing procedures
6.6 TOUR AS A LEARNING EXPERIENCE
Interpretation in a tour activity defined as a “learning
experience which seeks to enrich the meaningful
relationships we hold with our world, to foster and build
set of values which support these relationship”
3 types of learning:
a) Cognitive learning – learning new facts and figure
b) Psychomotor learning – developing skills such as learning
new trade, identification
c) Affective learning – Use emotions, feelings and values
- A positive learning experience encourages people to learn,
develop positive attitude, value the focus, process their
learning, act as a loyal ambassador of the learning
providers
- Cognitive and psychomotor have a lesser influence but still
critical to a learning experience
 HOW TO ASSIST INDIVIDUAL
LEARNING?
- Effective communication with minimizing barriers and
distortions
- Acknowledge and respect unique attributes and viewpoints
of individuals
- Give attention to the audience
- Incorporating opportunities for social interactions
- Creating exciting, enthusiastic and inspiring environments

WHY EXPLORE LEARNING STYLE?

To develop an awareness of how you learn
To highlight your uniqueness
To promote empathy and the concept of valuing differences

LEARNING MODEL
VAK learning model
4Mat learning model
 PERCEPTION LAYERING
Concept and techniques encourages
you to explore the multitude of stories
contain within each and every feature of
your landscape

EXAMPLE:
d) Small tree in a jungle - Types of trees and
its characteristics
- Human uses of this tree
- Shapes and colors
- Habitat
b) What is your examples???
 CREATIVE THINKING
- Making new connection between missing items /
elements
- Creating the new idea of interpretation

WHY USED CREATIVE THINKING?

- Expanding your point of view
- Developing content and style of commentary
- Having fun
- Implementing a marketing and advertising strategy
- Building a repertoire of guiding and presentation
techniques
- Developing itineraries
- Negotiating situations
- Give more than one point of view
- Challenging cliché and offering a fresh approach
 PRINCIPLES OF CREATIVE
THINKING

Momentum
Desire to seek alternatives
Removing the concept of
failure
Accepting that some
techniques that might appear
foolish
Challenging your belief that
 CREATIVE THINKING
TECHNIQUES
60-SECOND PLUNGE
WHY?
ADVANCE AND EXTEND
RANDOM WORD
ASSOCIATION
BRAINSTORM TREE
 END
OF
CHAPTER