A MARKET SURVEY REPORT ON

A COMPARATIVE STUDY OF CUSTOMERS SATISFACTION LEVEL BETWEEN UNION BANK OF INDIA AND SYNDICATE BANK , MORADABAD GUIDED BYDr. CHANCHAL CHAWLA RASID ALI BBA 5th SEM.

INTRODUCTION
This project report is based on the survey which has been done in the Moradabad city for a COMPARATIVE STUDY OF CUSTOMERS SATISFACTION LEVEL BETWEEN UNION BANK OF INDIA AND SYNDICATE BANK .The main objective of my research is to study the customer preference towards satisfaction level of customers of UNION Bank of India and SYNDICATE Bank and find out the satisfaction level of the customers between UNION BANK OF INDIA & SYNDICATE BANK. The data have been tabulated and shows in the form of pie chart, shown in to the interpreted and analyzed in further the conclusion of the study. The sample size of my research is 50, and the respondents are customers I have a questionnaire consisting of 15 questions has been used to make this survey.

OBJECTIVES OF THE REPORT

To study the preference of the customers towards satisfaction level of the customers of Union Bank of India & Syndicate bank. To find out the satisfaction level of the customers between UBI & SYNDICATE BANK.

ASSUMPTION
1. The satisfaction level of the customers of Union Bank of India is better than the customers satisfaction level of Syndicate Bank.

QUESTIONNAIRE

NAMEGENDER- Male ( ) Female ( ) OCCUPATION Housewife ( ) Student ( ) Businessmen ( ) Professional ( ) If others please specify ( ) Q.1 Your opinion about service charges. (a) UNION BANK OK INDIA . Satisfied ( 70 ) Dissatisfied ( 30 )

(b) SYNDICATE BANK. Satisfied ( 80 ) Dissatisfied ( 20 )

Q.2. Your opinion about Attitude of Staff. (a) UNION BANK OF INDIA . ( b) SYNDICATE BANK. Satisfied ( 60 ) Satisfied ( 70 ) Dissatisfied ( 40 ) Dissatisfied ( 30 )

Q.3 Your opinion about speed of transaction. (a) UNION BANK OF INDIA. Satisfied ( 50 ) Dissatisfied ( 50 )

(b) SYNDICATE BANK Satisfied ( 70 ) Dissatisfied ( 30 )

Q.4 Your opinion towards Dcor of the bank. (a) UNION BANK OF INDIA. Satisfied ( 60 ) Dissatisfied ( 40 )

(b ) SYNDICATE BANK. Satisfied ( 60 ) Dissatisfied ( 40 )

Q.5 Your opinion towards introduction of new products\ services. (a) UNION BANK OF INDIA. (b) SYNDICATE BANK Satisfied ( 40 ) Satisfied ( 60 ) Dissatisfied ( 60 ) Dissatisfied ( 40 ) Q.6 Your opinion toward level of technology used. (a) UNION BANK OF INDIA. . Satisfied ( 70 ) Dissatisfied ( 30 )

(b) SYNDICATE BANK Satisfied ( 70 ) Dissatisfied ( 30 )

Q.7 Your opinion toward inside atmosphere. (a) UNION BANK OF INDIA. Satisfied ( 70 ) Dissatisfied ( 30 )

(b)

SYNDICATE BANK. Satisfied ( 60 ) Dissatisfied ( 40 )

Q.8 Your opinion towards Banker customer relationship. (a) UNION BANK OF INDIA. (b) SYNDICATE BANK Satisfied ( 70 ) Satisfied ( 70 ) Dissatisfied ( 30 ) Dissatisfied ( 30 )

Q.9 Your opinion about account opening time. (a) UNION BANK OF INDIA. Satisfied ( 40 ) Dissatisfied ( 60 )

(b) SYNDICATE BANK Satisfied ( 50 ) Dissatisfied ( 50 )

. Q.10 Your opinion about matching to customer attitude. (a) UNION BANK OF INDIA. (b) SYNDICATE BANK Satisfied ( 50 ) Satisfied ( 60 ) Dissatisfied ( 50 ) Dissatisfied ( 40 )

Q.11 Your opinion about efficiency of staff . (a) UNION BANK OF INDIA. Satisfied ( 50 ) Dissatisfied ( 50 )

(b) SYNDICATE BANK Satisfied ( 60 ) Dissatisfied ( 40 )

Q.12 Your opinion about knowledge of staff . . (a) UNION BANK OF INDIA. (b) SYNDICATE BANK. Satisfied ( 80 ) Satisfied ( 90 ) Dissatisfied ( 20 ) Dissatisfied ( 10 ) Q.13 Your opinion towards communication with customer. (a) UNION BANK OF INDIA. (b) SYNDICATE BANK Satisfied ( 70 ) Satisfied ( 80 ) Dissatisfied ( 30 ) Dissatisfied ( 20 ) Q.14 Your opinion about deliverance of services. (a) UNION BANK OF INDIA. Satisfied ( 50 ) Dissatisfied ( 50 ) Q.15 Your opinion about quality of services. (a) UNION BANK OF INDIA. Satisfied ( 60 ) Dissatisfied ( 40 )

(b) SYNDICATE BANK. Satisfied ( 50 ) Dissatisfied ( 50 ) (b) SYNDICATE BANK. Satisfied ( 70 ) Dissatisfied ( 30 )