BENEFITS OF TQM

1. Helps to focus on needs of market. 2.TQM facilitates aspiration for top quality performance in every sphere of activity. 3. It channelises the procedures to achieve quality performance. 4. It helps examine critically and continuously all processes to remove non productive activities and waste. 5.It gears organisations to fully understand the competition and develop an effective combating strategy. 6.It helps to develop procedures for communication and acknowledging good work. 7. It helps to review the process needed to develop the strategy of never ending improvement.

TANGIBLE GAINS
1. Better product quality. 2. Productivity improvement. 3. Reduced quality costs. 4. Increased market. 5. Increased profitability. 6. Reduced employee grievances.

INTANGI BLE GAINS

1. Effective team work. 2. Enhancement of job interest. 3. Improvement in human relations and work area morale. 4. Participative culture. 5. Customer satisfaction. 6. Improved communication. 7. Enhanced problem solving capability. 8. Better company image.

PROCESS CHAIN FOR TQM Increased Market Share & Competitiveness

Customer Satisfaction

WHO Driver Leadership Vision Strategy Policy including Value systems Involvement of people Management service to society

HOW H Systems & processes Strategic planning HR management Information & analysis Process & Quality Management Customer focussed processes Strategic Management

WHAT Measurement Results Continuous Improvement Lower cost of quality Faster response to customer needs Customer Satisfaction Employee Satisfaction Business Results Environment Quality

SYSTEM OF PROFOUND KNOWLEDGE

1. Knowledge of the system and theory of optimization. 2. Knowledge of the theory of variation. 3. Exposure to the theory of knowledge. 4. Knowledge of psychology.

DEMINGs PHILOSOPHY
1.
2. 3. 4. 5. 6. 7. 8. 9. 10.

Create and publish to all employees a statement of the aims and purpose of the company. Learn the new philosophy, top management and everybody.. Understand the purpose of inspection, for improvement of process and reduction of cost. End the practice of awarding business on the basis of price tags alone. Improve constantly and for ever the system of production and service. Institute training. Teach and institute leadership. Drive out fear, Create trust, Create a climate for innovation. Optimize towards the aims and purposes of the company, the efforts of teams, groups and staff areas Eliminate exhortation of work force.

Demings Philosophy (Contd.)

11 (a) Eliminate numerical quotas for production. Instead learn and institute methods for improvement. (b) Eliminate MBO. Instead learn the capabilities of processes and how to improve them. 12. Remove barriers that rob people of the pride of workmanship. 13. Encourage education and self improvement for everyone. 14. Take action to accomplish the transformation.

DEMINGS DEADLY DISEASES

1. Management by visible figures only. 2. Lack of constancy of purpose. 3. Performance appraisal by numbers. 4. A short term orientation. 5. Management mobility.