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    Cadbury Case Study

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    Meena Mk
    A customer found worms and fungus in a Cadbury chocolate bar on their birthday. Cadbury refused compensation, claiming it was a multinational company and the consumer's responsibility to store products hygienically. However, the forum ruled in favor of the consumer, finding Cadbury responsible for maintaining hygienic production conditions. The case raises ethical issues around organizational responsibility and whether a manufacturer's duty ends after distribution.

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    Cadbury Case Study

    Uploaded by

    Meena Mk
    369 views11 pages
    A customer found worms and fungus in a Cadbury chocolate bar on their birthday. Cadbury refused compensation, claiming it was a multinational company and the consumer's responsibility to store products hygienically. However, the forum ruled in favor of the consumer, finding Cadbury responsible for maintaining hygienic production conditions. The case raises ethical issues around organizational responsibility and whether a manufacturer's duty ends after distribution.

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    A customer found worms and fungus in a Cadbury chocolate bar on their birthday. Cadbury refused compensation, claiming it was a multinational company and the consumer's responsibility to store products hygienically. However, the forum ruled in favor of the consumer, finding Cadbury responsible for maintaining hygienic production conditions. The case raises ethical issues around organizational responsibility and whether a manufacturer's duty ends after distribution.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pptx, pdf, or txt
    369 views11 pages

    Cadbury Case Study

    Uploaded by

    Meena Mk
    A customer found worms and fungus in a Cadbury chocolate bar on their birthday. Cadbury refused compensation, claiming it was a multinational company and the consumer's responsibility to store products hygienically. However, the forum ruled in favor of the consumer, finding Cadbury responsible for maintaining hygienic production conditions. The case raises ethical issues around organizational responsibility and whether a manufacturer's duty ends after distribution.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pptx, pdf, or txt
    of 11

    CADBURY CASE STUDY

    Group members Meena Mrudula Shamith


    Presented to: Prof. Saroj Joshi

    Whats The Case All About???

    Cadbury chocolate infested with worm and fungus

    Unpleasant Birthday

    How Company Responded???


    The company refused to give compensation and in its defense following points were brought to notice of the concerned authorities

    Companys Stand
    It is multinational company Public health institute for analysis Prevention Duty of maintain hygienic condition Bad storage

    Decision
    The decision given at the forum in favor of the consumer

    Question
    1. Identify ethical issues involved in the case systematic : fault in system company individual /personal

    Question
    2. Does the manufacturers duty get over once the product is distributed in the market Organizational issue : Moral responsibility Ethical responsibility

    Question
    3. What are the responsibility of consumer specified in the case Personal / individual : 1. retailer , distributor 2. licensing authority 3. consumer

    How Did We Do It???


    Media Coverage
    New Advertisements Consumer Restoration: EMOTIONS

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