Nonverbal

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Group Members

Aneeqa Haris Alia Khawaja Urooj Ikram Rabia Khalid

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Non-Verbal Communication
Non-verbal communication is usually understood as the process of communication through sending & receiving wordless messages. It includes:

Appearance Body language Facial expressions Gestures Eye contact4/8/12

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Salient features
Transfer

of meaning without words.

Less

than 1/3 of the meaning is transferred through words. & verbal behavior are some way about each other. communication is culturally based. 4/8/12

Non-verbal

Non-verbal

What does this symbol mean to you?

In the United States it is a symbol for good job In Germany the number one In Japan the number five In Malaysia the thumb is used to point rather than a finger

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Categories

Sign language
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Categories contd

Action language
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Categories contd
Object language:
Includes all objects, materials & things we use in our daily lives.

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3 step process

Cue Expectations Inference

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Functions

Accent Complement Contradict Regulation Repetition

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Non-verbal behaviors

Occur in a text Difficult Always communicate Governed by rules Believable

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Categories of body movement

Emblems Illustrators Affect displays Regulators Adopters

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Emblems

Thumbs up Ok

Tilt head eyes closed 4/8/12 Sleeping

Hand to mouth

Eating

V with fingers

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Peace

 Illustrators- Directly tied to speech

Affect

displays- Indicates the intensity of

emotions we feel.
Regulators- Body movements that help to

control the flow of communication.

Adaptors- Movements or behavior that

involve personal expressions.

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Environmental Factors
Nonhuman factors that can influence human transactions.

Furniture Architectural style Interior decorating Lighting conditions Colors Temperature

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Artifacts
Interaction of human-made objects with person.

Clothes Lipstick False eyelashes Perfume

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Physical Characteristics
Physical characteristics often affect how others react to the conversation.

Body height Weight Hair Skin color, tone

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Paralanguage
How - not what you say.

Volume Rate Quality Pitch Vocal & lip control Accent

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Space at work
Intimate

Ranges from actual touching to

distance of about 18 inches.

Personal

- 18-30 inches.

Social

4-12 feet. - 12-15 feet.

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Public

 Eye

contact

Indicates interest, attention or involvement between two people.

Smell

It is a powerful

communicator.
Taste It is correlated

to sense of smell & is highly subjective.

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Act of touch

Positive & negative influence. Ungoverned by rules.

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Time
Use of time & how we view its role in our personal & professional lives play a role in our communication.

Non-verbal Sounds

Laughing Sighing Crying Inhaling Excessive groaning Yelling Whispering

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Color influences communication

Yellow cheers and elevates moods Red excites and stimulates

Blue comforts and soothes

In some cultures black suggests mourning 4/8/12

In some cultures white suggests purity

Silence

Provide thinking time Hurt others Isolate oneself Prevent communication Communicate feelings
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Effects of Non-verbal communication

Non-verbal cues are difficult to read. Non-verbal cues are difficult to interpret. Some non-verbal cues are important than others. We fail to read some cues. We are not much skilled. 4/8/12